Conflicting Testimonies

Image courtesy of Rod Cañalita/ Manila Bulletin

Customer service is essential nowadays. Sometimes, good customer service outweighs an ordinary dish. As long as the staff shows kindness and respect in a restaurant, diners can forgive the quality of food. By contrast, rude servers can negate the high quality of food served to customers.

These days, customers are very observant. Not only do they pay attention to the design of a food shop, but eyes are set on the servers as well. Perhaps timing is essential as different views have been expressed by netizens regarding Female Owner (FO).

As a regarded entrepreneur, FO does not merely sit down and watch customers patronize her shop. FO is hands-on and often present when the shop is open. Although her presence is appreciated by some customers, others are critical of her behavior. One time, FO was observed to be cranky towards the staff and customers. Customers who greeted FO were surprised that they were not acknowledged at all. Hence, her attitude began to weigh more than the food the shop serves.

‘To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.’ – Colleen Barrett

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