Image courtesy of Facebook: NINYO Fusion Cuisine & Wine Lounge
So disappointing tbh :( #tiktokph #ninyofusioncuisine
Video courtesy of TikTok: @itsjustinesy
So disappointing tbh :( #tiktokph #ninyofusioncuisine
Video courtesy of TikTok: @itsjustinesy
Nakakairita yung nasa video. Napaka entitled dating. While pwede naman talagang magkamali and understandable yung disappointment, hindi naman kailangang mag rant online. Na offeran naman sila ng alternative menu.
ReplyDeletewow. sya p mali dito?
Deletenothing wrong with her reaction video. Pinaghandaan nila, they’re prepared to pay. May expectations. So ano na? What’s the sense of reservation & contacting them weeks before the reserved date?
Deleteyes I agree din. nothing wrong sa reaction video niya. very disappointing talaga yung ganyan. Recently lang may experience akong similar sa kanya. Nag order ako in advance (Dec 7) for Dec 24 na food. And napansin ko na parang hindi nagcoconfirm yung resto so naka ilang follow up ako. Nagrereply naman pero ang laging sagot is update na lang po namin kayo. Umabot ng Dec 23, wala silang update so tumawag nako. Natabunan daw yung message ko. Sorry na lang daw. Ganon na lang yon? Ang katwiran pa nila, madami daw kasi silang narereceive na message. Edi sana organize sila magprocess ng order. Nagalit din ako dun sa staff ng resto and nag offer sila na ibang date na lang daw. I declined na and sabi ko I'm not interested.
DeleteGaslighting the customer. Parang kasalanan pa ng customer ha. Hmmm
ReplyDeleteKastress naman ng ganito. Akala mo okey na ang lahat tapos iistressin ka lang pala.
ReplyDeleteTiktok is the new Tulfo 😏
ReplyDeleteOh Noh!!!!!! Mga Royalties cguro yung mga nagpareserve!
ReplyDeleteI don't want to invalidate the customer's feelings, but she could've settled it privately. Was this just all for the clout?
ReplyDeletesince sobrang ganda ng reviews sa resto, need rin ihighlight na hndi perfect yunf service nila
DeletePeople in VisMin area devastated by Typhoon Odette and this girl is ranting on socmed about an issue that could be fixed easily naman.
ReplyDeleteHaha uno reverse card naging kasalanan pa ni customer
ReplyDeleteKawawang mga froglets. World-class problem. Odette victims who!
ReplyDeleteNaglabasan tuloy bad reviews about them
ReplyDeleteId be very disappointed too. Hindi nag iinarte ang customer. The restaurant is pricey and they have to have a good customer service. Kahit nga sa fast dood we demand good service. What more sa fine dining na sobrang mahal. Nagpa victim pa ang restaurant kesyo they are not perfect. Yes, alam namin yan at badly hit kayo ng pandemic so dapat nga di ba mas better ang quality of service. Malinaw sa chat na nagpareserve ang customer and she even asked if need ng reservation fee. Nagdahilan na nag offer daw sila ng free dinner. I dont think these kinds of customers are freeloaders. Mukhang mayayaman and they value their time.
ReplyDeleteGirl stop making a mountain out of a molehill. There are bigger problems than this......
ReplyDeleteWait ako lang ba o talagang di kasi klaro dun sa chat na elevation iyong gusto nilang menu. She just sent it pero di nya ininsist na iyon ang gusto nilang menu. They just reserved a table but not for a specified menu.
ReplyDeleteKaya nga ako di ako kumakain sa mga high end na resto kasi mag expect ka talaga na perfect kasi super mahal at ma disappoint ka lng pag di perfect kaya sa turo turo nlnv tayo busog kana masarap pa at super mura haha
ReplyDeleteWhatever. People are dying
ReplyDeleteT H I S.
DeleteTeh matagal ng nangyayari yan.Umpisahan mo gutom sa Africa.So let her be.
DeleteAkala ko naman hindi na-take yung reservation. Food choice lang pala. Would it really be that bad kung ibang set yung kainin instead?
ReplyDeleteTrue. Wla naman reservation eh. Angal Pa si ate? Laki ng problema ng mga taong choosy.mas nakakahiya yung nandun ka na sa lugar tas ending nganga, uwi na Lang. Nyahaha!
DeleteBat hindi maplay yong video
ReplyDeleteMas don ako sa customer. kung mahalaga yung araw at nageexpect ka talaga na makakain yung gusto mo.tapos ang mahal mahal pa ng bayad. Kung hahayaan lang ito paano kung maulit? Pasensya na ulit? Tinetrain nyo dapat mga staffs nyo.yung dapat nakikinig at walang nakakalimutan. Kung perfect lang ang usapan do it as much as you can. Kasi binabayaran kau ee. Tsaka may makakabangga kayong tao na ganyan. Kahit gaano pa kasama ang ugali ng customer nyo dapat iserve nyo kung ano gusto nila kasi nagbabayad sila at yong binayad nila d rin naman siguro pinulot lang.
ReplyDeleteI can understand where she's coming from. I'm the HANGRY type kaya i get here LOL! It's nobody's fault. Nagkakamali talaga minsan ang mga restaurants. When you look forward to something for awhile, dress up for it, drive a long way and get there and be told it's not available, yes that's really frustrating. I think the restaurant's statement was well written naman with good intentions except asking customers to not publicly complain is too much hahaha. This is the age of social media - either your marketing team adapts or you'll be left behind.
ReplyDeleteFor me, sobrang feeling entitled lang talaga ni girl kasi nga nag dress up siya and all pero sobrang obvious na miscommunication siya based dun sa convo nila.Yes, Ninyo confirmed their reservation with the dates and all pero not the menu. The girl could have pointed out or ask them to take note kung ano yung menu na gusto niya pero hindi. Sa side naman ng Ninyo dapat proactive sila on asking details about dun sa reservation. Honest mistake siya on both sides for me and nag reached out na din pala yung resto and offered them other options kaso not enough pa din yun kay girl.
ReplyDeletesus. kahit misunderstanding pa yan malaking lesson padin yan sa resto. kung mali si ate girl edi yung mga gumagawa rin ng reviews either good or may bad din sympre,sasabihin nyong feeling entitled din? Eh commn naman yan sa socmed, may nga reviews, star ratings, may mga forums pa. e nilalabas ni ate yung saloobin nya eh. tignan mo, after nito ate can choose the resto what she wants at magrarant din sya pag may mali. bkit naman hindi? Kaya dapat ayusin ng mga businesses mga gnyan. serbisyuhan nyo ng tama edi wala ng nega reviews sainyo.
ReplyDeleteThere are so many other ways to get your message across an establishment without resorting to a social media rant/meltdown.
ReplyDeleteexample?
DeletePhilippines is a democratic country. OO meron karapatan ang customers na magsalita pero lahat ba ng bagay dapat idaan sa social media? Nasa customer service din ako hindi nga lang restaurant at mas malala pa ang customers namin kesa dito ke ate pero hindi sila nagrarant sa social media. Oo nagkamali ang restaurant, aminado naman sila, human error. Pasok pa din sa SOP ang ginawa nila. Nag sorry sa client, nag offer ng ibang menu for free, nangako na hindi na mauulit. Ano paba dapat ang gawin? Lumuhod sa harap nya? For sure napagsabihan na behind closed doors ang staff. For sure naman na magtatanda na sila and will make it right kung ayaw nila mawalan ng business. Ganito baligtarin natin ano ba ang trabaho ng mag syota? Gusto ba nila if they will make a mistake sa workplace meron din magbabalandra nun sa social media?
ReplyDeletemagkano ba ang elevations menu at ano meron doon, curious lang, sana may magpost!
ReplyDeleteOh, ninyo tried to correct the issue, but apparently that was not good enough. Lmao.I don’t feel bad for the couple. Sometimes things just don’t workout the way we want it to. The sooner she realizes that, the better for her and her boyfriend. Sounds like a bratty couple. #firstworldproblemo
ReplyDelete