Unfortunate incidents nga eh, ayun o, nkalagay sa post niya. Ibig sabihin ay kaya niyang i-accomodate pero hindi nangyari dahil may mga nangyari that day.
Hindi napanis or malamig. Wala talagang dumating. Our order should’ve have been delivered at 6pm pero no update at walang nag rerespond sa kanila overnight. Mabuti nalang may home cooked meals kami. Yung iba nabasa ko nag spam/bacon ng noche buena.
Di naman roasted on a spitfire ang cochinillo, kailangan nun eh oven. Sa dami ng restaurant ni Marvin, walang pwedeng gamiting oven to recover from their equipment breakdown? Weh?
Then you have slow comprehension 11:07 or you don't know how to read between the lines. Do you even know what reach out means? Hindi lang yan to say sorry ha?
Just sharing - while they did reach out, there’s no clear action on their end yet. They said they will get back to me. I understand they may still be preparing for the New Year orders so I have to reserve my comments till after NY.
152, pag ganitong may malaking problemang ginawa ang isang business, hindi pwedeng gagawa ng statement tapos rely on the reader's comprehension and read between the lines. Hindi ka na dapat pagiisipin yung napuwersyo kung ano gagawin ng company, company na dapat ang maglalatag isa isa kung ano ang gagawin nila. No vague statements, if there is no clear course of action talagang hindi makakampante ang customer at magdadalawang isip ang future customers
Anon 1:52, 'reach out' is to 'get in contact with'. Kaya ang daming miscommunication kasi people always try to between the lines, o walang clear expectation na binibigay ang other party kaya the other tries to assume.
227 kapag nag reach out it means they are in contact and can be contacted. hindi sila nagtatago. so if magdemand ka ng refund or food for the new year in the same amount, magtatake action yan.
Lol. 1:52 and 1:52. You seem to be one and the same. There are many ways to reach out. You can reach out to someone just to say sorry. Napakahaba ng post nya to explain what happened. (Also, this isn't the first time na may mali sa services nya.) Anyway, well and good if he did refund. I hope he refunds and compensates too. Pwede nga syang makasuhan dyan if only atrict tayo sa mga ganyan.
Quality over quantity dear. Lahat gusto makabawi sa mga lugi last year pero wag naman ipagsapalaran ang kalidad ng pagkain kse baka imbes makabawi lalo pang mawalan. Next time mag set ng limit.
Yung iba dito instead na maawa sa nabiktima mikhabg inaantagonize pa. Ang nkakahiya ar nakaagrabyado dito si Marvin Agustin. Huwag sisihin kung nagagalit ang mga biktima. Nabiktima din ako umasang masarap ang pagkain bumyahe ng malayo to pick up yun pala walang kwenta sayang pera
@1:52 read between the lines ka diyan! Bakit kailangan pa magread between the lines? bakit hindi pa linawin tutal nag issue na siya ng statement? Ano yan case by case basis ang pag issue ng refund?
Sincere naman siya. Sino ba naman business owner ang gustong pangit ang maibigay sa customers. Bumabawi din naman sila. Bawi na lang sa New Year's eve :)
Seswang anon 6:03 ang issue dito is ung expectation at reality ang layo. Ung pinopost nya sa soc med nya eh hype na hype at overrated. At syempre love your own kaya nakakainis ang reaction nya sa pag tikim nya kasi sarili nyang luto pero kapag nagtanong ka kung quality ba eh masarap wala naman masyadong nag cocomment na masarap ang luto nya, mostly sinasabi ok lang, weird ung sawsawan, mahal ganun. Kaya kapag napapanood ko ung mga vids nya sa isip ko sooner or later lalabas din ang totoo na hinde masarap tlga ang food nya, ayun at eto na nga.
@2:52AM actually matagal ko n sya img unfollow sa IG, nung una nakakatakam yng mga food kaso the way sya tumikim while making sounds nairita ako, pero ako lng naman un.
Mahirap talaga ang food business kailangan nakatutok ka sa bawat segundo. Pwera pa yung mga isyu sa food spoilage eh yung ganito na may delay o hindi nadeliver sa customer.
totoo! hindi siya madali. it requires a lot of science and math para ma calculate mo ng husto ang oras ng luto at maiwasan ang spoilage. lalo na hindi naman mura ang food na benta niya.
20 years na sya mga mars sa food business. Last year rin daw may palpak. Sa dami nyang resto wala pa rin syang maayos na system. Alam nyang hindi na aabot sa oras sana hindi na nya pinaasa mga customers nya. Para makabili pa sa iba at hindi nasira ang pasko. Importante kasi ang pasko ngayon dahil last year nakakulong kaya lalo nadisappoint mga bumili. 10k pati ang presyo hindi mura.
mga teh hindi na problema ng customer kung naubusan ng piglets or nag break down ang mga oven etc. the thing is baka sobrang daming order inaccomodate ninyo. To the point na hindi na kaya ng mga staff.
6:15 Talagang ganyan. Sa taas nga dami ding nambabash sa nagtanong kung nasan yung word na refund sa reach out eh. Baka mga fans ni Marvin. O baka sila yung ok na sa mga puchu-puchung services kahit nagbayad ng mahal.
Sabihin mo yan sa kapitbahay mong nag oonline selling na di naman totoo. Haha. I am not a fan of Marvin, but to say that he is an amateur, especially in the food industry is a lie. He studied, worked hard and had established several high end restos in high end malls. To call him an amateur is an insult. You are blind because even major food companies have mistakes.
It is an amateur move not to fulfill orders come crunch time. Tagal na nyang nasa food business! Wala ba siyang backup kitchen para dyan? Daming resto, di magamit yung ovens doon?
Sunog. Makunat. Di dumating yung sa iba. Sana di siya kumuha ng ganyang karaming orders, di ba?!
Hindi po sya small scale entrepreneur. Madaming syang restaurant at decades na sya nagbbusiness. Kaya di sapat yung statement kasi nasira na ang pasko. Pinairal nya kasi ang pagiging negosyante nya. Alam na nya di na aabot sa oras nangako pa sya na walang poblema.kaya lalo nagalit mga bumili. At sa iba wala pang pasabi o follow up kung dadating ba o hindi
12:45 Some are even messaging them for an update pero walang nareceive na update only to receive something that would stress them... On a supposedly happy day
He owed up to his mistakes. That's what a successful business operates. Customer obsession as Bezos outlined in his leadership tenets. (Altho di ako fan ng amazon for mistreating their employees)
Paano mistreated ang Amazon employees? Mas mataas ang suweldo nila kahit na ng ng entry level employees nila kesa sa ibang lugar. Meron din silang benefits sa mga full time employees nila like leave, breaks as required by law, medical, 401K, etc.
Ang gusto kasi ng mga nagtatrabaho sa kanila ay dapat daw ay pumayag na dala nila ang cell phone nila habang nagtatrabaho sila, na kung tutuusin ay distraction iyon dahil sa mga texting at social media na gagawin ng mga empleyado nila. Gusto rin nila na dagdagan ang breaks nila kahit na sumusunod sa law ang Amazon, plus dagdagan daw ang suweldo nila.
Kung ayaw magtrabaho ng mga tao sa Amazon, walang pumipilit sa kanila.
Goodness anon 737am. You're clueless. Do your research. Walang pumipilit mag trabaho sa amazon but the reality of life is that when you have no choice, you settle for something sh*tty esp if you have a family to feed and mortgage to pay. Google amazon fulfillment workers and you'll find out. Kuda ng kuda dyan and you obviously don't know 🙄
1221 anon learning never stops my dear.. there will always be UNFORSEEN circumstances that prop up. Times change, needs change, people change...everything changes and businesses need to adapt. It doesn't matter if you're in the industry for 100 years. If the mistake keeps happening, that's another story. If this is a mishap that keeps happening every yr and keeps miscalculating their supply vs manpower vs demand, then Marvin is a sh*tty businessman. Period.
1:06 Hindi totoong walang choice. There is always a choice. Choice nila ang umalis at maghanap ng ibang trabaho. Choice nilang mag-stay at magtrabaho kahit miserable sila. Hindi sila nakakandado sa company.
Once you make a choice, own up to the conaequences that come with it and quit whining.
1:06, anong walang choice? Puwede silang magtrabaho sa iba o kaya ay i-risk nila ang time, effort at lahat ng pera nila at magtayo sila ng sarili nilang business, katulad ni Bezos at ng iba pa na 15 to 20 years bago siya naging very successful.
Parang ang dali ano? Iyan ang akala ng maraming tao na puro angal lang ang ginagawa katulad mo.
Did the world end? I guess not cuz, I am still here. Forgive and Forget and Get your damn refund. If it wasn't Marvin Agustin being a celebrity, I am pretty sure, it's not going to be posted all over in social media. Move on. Christmas is over. That's life. Be grateful that you are still here on this earth. Bash me? Sure, go ahead if it makes you happy. By the way, Marvin, you gotta let those employee go if it keeps happening. Or, maybe you haven't raise their salary yet. Think.
The are complaining in social media for the same reason that if it weren't for "Marvin Agustin being a celebrity", they wouldn't have ordered from him and would've probably gone to a lesser-known smaller business for their holiday meal. So let them vent. Their Christmases were ruined.
It ruined lang their Christmas. If it happened to you, let us know po. If you're still cool as a cucumber despite his apology eh di ikaw na ang kind and understanding in the whole world. Di masama magalit in the moment. Masama ang mag tanim ng galit aka holding a grudge no matter big or small.
12:46, wow fault pa nung mga nag order? If you're a business owner and you screwed up your clients' orders try pacifying them with "did the world end? Forgive and forget" See how fast your sorry business will fold up.
And if you consider this bashing, no it does not make me happy. It actually makes me sad how there are people like you who lack empathy. And full of bitterness. No real happy person will have a mindset like yours. Also it does not make you cool.
10k Yan noh hnde barya. Ska kapag Naka perwisyo ka dapat tlg refund. Cguro hnde ka nag Si order kya ganyan reaction nio. Pero if kau ang na perwisyo bka umuusok pati labi nio! Hypocrites!!!
Doon kasi kayo bumili sa mga totoong chef o kaya matagal na business ang lechon. Hindi yung bibili kayo dahil artista ang may ari at viral sa social media yung tinda niya.
he has been a restauranteur for quite some time kaya disappointing. ok nman yun ibang ventures nya. Yun sa isang kilalang actress, hyped masyado ang food sa resto. Mahal masyado for just a small serving. Yun champorado nya nga may charge pa na 70. e, isang microwavble container lang sya. not a bucket as advertised. Tsaka dapat imputed na yun container sa cost. di na nga kami umorder uli
Huwag kasi tanggap ng tanggap ng orders kung di mo naman pala kaya. Go for Quality and not Quantity or Profit lang. Bumawi ka and refund mo pera nila or palitan mo ngyng media noche. Apology or an excuse is not enough.
Kung mapapansin nyo ung nga post nya madalas, newly improved ang mga food meaning, madami cguro nagfefeedback sa kanya after umorder pero dahil nga hinde masarap at naipon ang bad service ayan nagsanay sabay ang reklamo. Akala kasi ng ibang customer baka sila lang ang naka experience ng ganun, madami pala sila
Pinoy kasi, basta maganda ang packaging at may socmed presence, automatic na "maganda" yung product :) Mag hanap kasi kayo ng taong nag luluto ng lechon for a living at subok na ang serbisyo :)
Being a brand manager myself, ito yung greatest fear ko. Yung lahat ng pwedeng magkamali nagkamali while in the busiest time of the yr tapos magviral sa reklamo and ang pinakamalala yung makasira ng araw ng customers. I believe walang matinong business ang gustong humantong sa ganito ang biz nila. Lalo na pinaghirapan mo yung pangalan mo. And naranasan ko na rin nung 2020 yung disappointment na di dumating yung order mo na handa mo sana sa pasko. Gusto kong managot yung inorderan ko. Gusto kong magkaron siya ng accountability kasi di man lang siya nagapologize nun. Nagmsg lang na di dadating ang order. Kaya sa mga ganitong public apology naaappreciate ko yung accountability at sincerity. Kasi kahit pagbaliktarin man natin, sa customer pa rin natin nabubuhay ang biz natin. And totoo naman na may responsibilidad tayo sakanila na makapagbigay tayo ng mabuting serbisyo. So I hope he does make up with the lost and substandard orders. And I hope makabawi pa biz niya. Sa mga customers naman sana matuto din maging mapagpatawad. Sa panahon ng pandemya isa sa natutunan ko maging extra patient at forgiving coz lahat tayo may pinagdadaanan. Wala lang mema lang me coz nakarelate ako sakanya at sa customers niya
Worst customer service! Ordered last May, paid full amount 2 weeks before pickup. It was just one regular weekend. When we arrived to pickup the cochinillo, our order was not ready and not included for the day. We were given a smaller one and then suklian na lang daw since we paid more. Sent a message to Mr Agustin but no reply. Overrated food.
Curious lang ako kung anong klaseng equipment breakdown ba yan. Yung missed and delayed orders pwede iattribute sa technical issues nila and couriers pero ung chakang chaka at makunat at sunog na quality ng litson? Anong cause nun?
This should serve as a lesson, I won't comment on his credibility bsta if hindi kaya, wag na kayo tumanggap ng order. Wala naman masama if may limit kayo lalu na pasko. Business is Business. Mahirap mag damage control sa ending.
i refund muna nya mga pera ng naperwisyo nya then he deserves a second chance. teh, kung kay marvin wala lang ang 9k, sa mga unorder malaking bagay yon!
Para alam na rin ng lahat, more than the food, the lack of communication on their part further aggravated the issue. Hindi nagrereply sa text messages. Walang update even if apparently they knew already they had issues. Worse, they were even dropping calls of paying customers. They charged 9k per medium sized lechon. The least we expected was an update para alam namin kung may hinihintay pa kami or wala.
Lol, wala palang standards yan. If you have a business, especially a franchise you have to make sure that the standards are being followed by each franchisee. If not, you will loss all of it. Basic business 101.
Hay naku, mahilig kasi sa celeb celeb nonsense ang manga pinoys e. Find a good local food provided and save your money. Don’t buy the eke ek of celebs.
If hindi naman kalakihan capacity ng food business mo, wag kayo tanggap ng tanggap ng order. Efficiency and quality kse tlga mag susuffer. Mahirap na makabawi if nasira ka na. Lalu na pagkain yan that people paid good money for it.
ung karamihan dito hinde nagets ang rekalmo, hinde lang po sa reklamong "makunat ng dumating at ganun tlga kapag nahanginan", ang reklamo mostly is the quality of food na overpriced na eh hinde pa masarap!
Mas okay pa rin yung hindi OA ang number of orders pero na fulfill mo lahat at na satisfy ang mga customers. For sure, babalik balikan ka nila, dadami ang suki mo at i-re recommend pa sa family and friends. Quality over quantity. Minsan, parang GREED na yang ganyan. Wala syang contingency plans kung sakaling nag ka roon ng mga aberya? Ang tagal na ni Marvin sa food biz, di ba?
Parang yun Kamias commisary nya ang nagkaproblema. Kasi diba meron din silang Alabang and White Plains pick up? Nabasa ko halos lahat ng Kamias pick up ang nagkaproblema. Maraming factor yan bakit nagkaproblema. Pero number one dyan yun sobrang daming orders na di kinaya ng manpower niya saka ng back up plan (kung meron man). Ang tindi pa naman ng marketing niya sa tiktok. But we gotta give to him that he owns up for their mistakes, but it doesn't mean na it should end from there. Dapat mag refund siya sa mga nagbayad ng full na walang nakuhang food and dapat may compensation yun mga napadalhan ng sunog. At maging lesson din naman sana sa lahat na baka nakakalimutan naten nasa gitna paren tayo ng pandemya. Ang dami daming problema ng pilipinas, yun lechon lang galit na galit na. Minsan din kasi ang pinoy, sobra ng nilamon ng social media. Kailangan lage nasa uso. Pare pareho lang din mayayabang e. Sure, pinaghirapan yun pera. Once in a year lang naman. Pero maging aral eto na hindi lechon ang highlight ng Christmas. Kundi ang kapanganakan ni Kristo. God and Family should always be the center of the celebration not the lechon.
Kya nga umorder para kumain ng masarap. Ang yaman mo nmn masyado 9:26.10k tapos ang gusto mo mgng understanding na lng hahaha kapag Naka perwisyo ka dapat lng na mg refund ka.
Dala na kami dyan kay Marvin never na kami bibili dyan. Advance order 3 days before na nga specified time 11am pero dumating past 1pm na makunat na ung food shanghai at liempo for birthday lunch sana.
Ako naman nag order kami nung bday ko last June. Makunat talaga yung conchinillo. We live in Parañaque so sa Alabang branch galing. Di talaga ok ang quality. Overhyped. Kailangan ayusin talaga ni Marvin ang businesses niya. Lahat talaga ng restos niya overhyped except lang siguro sa wolfgang.
Nope. This is not the first time that this issue happened. Kung ganyan ang mentality mo na be thankful at hayaan na lang, walang magiging improvement at pagbabago sa sistema nila. This applies to both business and politics.
Juice koh!!! hindi ko masikmura kumain ng lechon. Literal na buong mukha at katawan ang nakaserve sayo. Impokrita at maarte na ako kung sa ganoon kasi I eat meat parin naman, but not like this! 🤮
D naman nakakapagtakang sumablay sya. Kahit yung mga resto nya ngayon na nageexist pa na iilan na lang is mukhang pasarado na rin. D naman din kase masasarap yung food. All hype
had the same experience when we ordered pastries. Hindi holiday season although ECQ at the time. Next day na dumating yun order and hindi darating if I didn't follow up.
Dapat kumuha lang siya ng kaya niya i-accomodate at sana i refund niya para naman ma pacify yung customers lalo yung napanis na ung food
ReplyDeleteBinasa mo ba hanggang dulo sis? Check mo uli yung last photo dali! Hehe
DeleteUnfortunate incidents nga eh, ayun o, nkalagay sa post niya. Ibig sabihin ay kaya niyang i-accomodate pero hindi nangyari dahil may mga nangyari that day.
DeleteHindi napanis or malamig. Wala talagang dumating. Our order should’ve have been delivered at 6pm pero no update at walang nag rerespond sa kanila overnight. Mabuti nalang may home cooked meals kami. Yung iba nabasa ko nag spam/bacon ng noche buena.
Delete7:55 Ako binasa ko hanggang dulo. Sabi nya they are reaching out. Pero di sure kung nagrefund o papalitan
Delete8:10 wag kasing tumanggap pag di kaya.
DeleteDAPAT YAN REFUND OR FREE NA ANG NEXT ORDER
DeleteMay post kasi sa fb reviews na off na yung food nung dumating, baka dun nag refer si 6:03
Delete7:55 pm, o bakit, nispecify ba ni Marvin na bibigyan niya ng refund? Hindi naman di ba? Sabi lang niya mag-reach out sila sa customers.
DeleteYou are entitled not only for a refund but also compensation for undue stress. So sorry this happened to you
DeleteDi naman roasted on a spitfire ang cochinillo, kailangan nun eh oven. Sa dami ng restaurant ni Marvin, walang pwedeng gamiting oven to recover from their equipment breakdown? Weh?
DeleteThis is not his first rodeo in the food business.
Nakakadala!
Then you have slow comprehension 11:07 or you don't know how to read between the lines. Do you even know what reach out means? Hindi lang yan to say sorry ha?
Delete11:07 Kung nag-iisip ka, masasagot mo yang tanong mo. Or ask mo si Marvin kung anong ibig sabihin niya ng reach out. Hehe
DeleteJust sharing - while they did reach out, there’s no clear action on their end yet. They said they will get back to me. I understand they may still be preparing for the New Year orders so I have to reserve my comments till after NY.
Delete152, pag ganitong may malaking problemang ginawa ang isang business, hindi pwedeng gagawa ng statement tapos rely on the reader's comprehension and read between the lines. Hindi ka na dapat pagiisipin yung napuwersyo kung ano gagawin ng company, company na dapat ang maglalatag isa isa kung ano ang gagawin nila. No vague statements, if there is no clear course of action talagang hindi makakampante ang customer at magdadalawang isip ang future customers
DeleteAnon 1:52, 'reach out' is to 'get in contact with'. Kaya ang daming miscommunication kasi people always try to between the lines, o walang clear expectation na binibigay ang other party kaya the other tries to assume.
Delete227 kapag nag reach out it means they are in contact and can be contacted. hindi sila nagtatago. so if magdemand ka ng refund or food for the new year in the same amount, magtatake action yan.
DeleteLol. 1:52 and 1:52. You seem to be one and the same. There are many ways to reach out. You can reach out to someone just to say sorry. Napakahaba ng post nya to explain what happened. (Also, this isn't the first time na may mali sa services nya.) Anyway, well and good if he did refund. I hope he refunds and compensates too. Pwede nga syang makasuhan dyan if only atrict tayo sa mga ganyan.
DeleteQuality over quantity dear. Lahat gusto makabawi sa mga lugi last year pero wag naman ipagsapalaran ang kalidad ng pagkain kse baka imbes makabawi lalo pang mawalan. Next time mag set ng limit.
DeleteYung iba dito instead na maawa sa nabiktima mikhabg inaantagonize pa. Ang nkakahiya ar nakaagrabyado dito si Marvin Agustin. Huwag sisihin kung nagagalit ang mga biktima. Nabiktima din ako umasang masarap ang pagkain bumyahe ng malayo to pick up yun pala walang kwenta sayang pera
Delete@1:52 read between the lines ka diyan! Bakit kailangan pa magread between the lines? bakit hindi pa linawin tutal nag issue na siya ng statement? Ano yan case by case basis ang pag issue ng refund?
DeleteSincere naman siya. Sino ba naman business owner ang gustong pangit ang maibigay sa customers. Bumabawi din naman sila. Bawi na lang sa New Year's eve :)
ReplyDeleteSeswang anon 6:03 ang issue dito is ung expectation at reality ang layo. Ung pinopost nya sa soc med nya eh hype na hype at overrated. At syempre love your own kaya nakakainis ang reaction nya sa pag tikim nya kasi sarili nyang luto pero kapag nagtanong ka kung quality ba eh masarap wala naman masyadong nag cocomment na masarap ang luto nya, mostly sinasabi ok lang, weird ung sawsawan, mahal ganun. Kaya kapag napapanood ko ung mga vids nya sa isip ko sooner or later lalabas din ang totoo na hinde masarap tlga ang food nya, ayun at eto na nga.
Delete@2:52AM actually matagal ko n sya img unfollow sa IG, nung una nakakatakam yng mga food kaso the way sya tumikim while making sounds nairita ako, pero ako lng naman un.
DeleteOmg @2:52 same tayo! Nakailang order ako wala akong naorder na masarap lahat average lang. naengganyo kasi ako sa mga IG posts nya
DeleteMahirap talaga ang food business kailangan nakatutok ka sa bawat segundo. Pwera pa yung mga isyu sa food spoilage eh yung ganito na may delay o hindi nadeliver sa customer.
ReplyDeleteTrue. Tutok ka dapat talaga
Deletetotoo! hindi siya madali. it requires a lot of science and math para ma calculate mo ng husto ang oras ng luto at maiwasan ang spoilage. lalo na hindi naman mura ang food na benta niya.
Delete20 years na sya mga mars sa food business. Last year rin daw may palpak. Sa dami nyang resto wala pa rin syang maayos na system. Alam nyang hindi na aabot sa oras sana hindi na nya pinaasa mga customers nya. Para makabili pa sa iba at hindi nasira ang pasko. Importante kasi ang pasko ngayon dahil last year nakakulong kaya lalo nadisappoint mga bumili. 10k pati ang presyo hindi mura.
DeleteI think first time nilang magpa take away ng ganyan.They were bot known for cochinillos.Malamang kumuha sila ng marami masyadong orders.Hindi kinaya.
Deletebaka naubusan ng piglets. the thing here is pag nag reach out yong business it means ready sila to compensate at hindi sila magtatago.
DeleteKung magrerefund talaga dapat diretsuhan ng sinabi yan hindi yung paligoy ligoy na reach out
Deletemga teh hindi na problema ng customer kung naubusan ng piglets or nag break down ang mga oven etc. the thing is baka sobrang daming order inaccomodate ninyo. To the point na hindi na kaya ng mga staff.
DeleteHindi klaro ang statement. Ano ba ang nangyari?
ReplyDeleteOkay na un. Baka sabihin super defensive siya. The moment that he own the mistake is a sign of courage na un
DeleteBasahin mo uli, klaro naman. Reading comprehension mo ang hindi klaro.
DeleteClear naman ang message niya , na nag screw up sila
Delete8:11 at talagang binash mo si 6:40? Ang dapat na binabash dito ay si Marvin. - not 6:40
DeleteOwn up own up... REFUND!
Delete6:15 Talagang ganyan. Sa taas nga dami ding nambabash sa nagtanong kung nasan yung word na refund sa reach out eh. Baka mga fans ni Marvin. O baka sila yung ok na sa mga puchu-puchung services kahit nagbayad ng mahal.
DeleteYikes
ReplyDeleteSad naman na nagyari yan
ReplyDeleteAng tawag po dyan eh amateur
ReplyDeleteSabihin mo yan sa kapitbahay mong nag oonline selling na di naman totoo. Haha. I am not a fan of Marvin, but to say that he is an amateur, especially in the food industry is a lie. He studied, worked hard and had established several high end restos in high end malls. To call him an amateur is an insult. You are blind because even major food companies have mistakes.
Delete12:28 amateur pa din yon and I’m not8:15
Delete12.28 amateur sya kasi he’s not able to manage this. Anong twag mo sa ganyang service? Well experienced?
Delete12:28 So a professional with amateurish services. Ok then.
DeleteAmatuer po sya compare sa mga ibang chef na masarap tlga ang luto, overhyped lang yang si Marvin
DeleteIt is an amateur move not to fulfill orders come crunch time. Tagal na nyang nasa food business! Wala ba siyang backup kitchen para dyan? Daming resto, di magamit yung ovens doon?
DeleteSunog. Makunat. Di dumating yung sa iba. Sana di siya kumuha ng ganyang karaming orders, di ba?!
#expediterefund
#helloDTI
20 years sa foodbiz pero amateur pa rin ang kalakaran! Haaay...
Delete12:28 AMATEUR! AMATEUR! AMATEUR!
Delete@12:28 baka ikaw yung kusinero nya kaya defensive ka
DeleteKudos to Marvin he owned up to his mistake. Sana lahat ganyan. I'm sure maayos yan lalo na maayos yun pag apologize nya.
ReplyDeleteHindi po sya small scale entrepreneur. Madaming syang restaurant at decades na sya nagbbusiness. Kaya di sapat yung statement kasi nasira na ang pasko. Pinairal nya kasi ang pagiging negosyante nya. Alam na nya di na aabot sa oras nangako pa sya na walang poblema.kaya lalo nagalit mga bumili. At sa iba wala pang pasabi o follow up kung dadating ba o hindi
DeleteKudos kudos ka diyan. Matagal na siyang may food business e. Wala pa ring alam?
Delete12:45 Some are even messaging them for an update pero walang nareceive na update only to receive something that would stress them... On a supposedly happy day
DeleteApology lang ok na? Ganun na lang??
DeleteCruel to baby pigs sana ibang business naman maisip niya. Just saying
ReplyDeletehindi ako natatakam sa itsura ng cochinillo
DeleteAko din hindi natatakam.
DeleteNasayang ang buhay ng pig at hindi man lang nakain.
DeleteMaski ako, hindi enticing sakin ang cochinillo. Naawa ako sa baboy 😏
DeleteHay ako din ayokong nanonood ng mga vids na kinakain yung biik pa
DeleteWalang laman naman yan. Mas okay pa un lechon talaga. Mahal mahal pa.
DeleteSame! Kawawa yung baby pigs!
Delete1255 i'm sure nakain yan hindi nga lang siguro bilang cochi kundi paksiw. Itatapon mo lang ba ang 10k? Buti ka pa di nanghinayang.
Delete@8:28 PM you do know na lahat ng kakainin ng tao will be "killed" one way or another, right? :)
DeleteSa presyong yan ni Marvin, malaking lechon na mabibili ko. Marami nang napakain, may paksiw pa kinabukasan!
DeleteParang hindi ko kayang kumain ng conchillo. Naaawa ako sa baby pig na ilang days old palang.
DeleteOMG 10k pala yang cochi? Mas sulit pa lechon! Malutong din naman at juicy
DeleteI’m sure he didn’t mean it. Looking forward to him making it up to his customers. Happy holidays, everyone!
ReplyDeleteHe owed up to his mistakes. That's what a successful business operates. Customer obsession as Bezos outlined in his leadership tenets. (Altho di ako fan ng amazon for mistreating their employees)
ReplyDeleteown up + refund sa customers dapat. apologies are just lip service sometimes.
DeletePaano mistreated ang Amazon employees? Mas mataas ang suweldo nila kahit na ng ng entry level employees nila kesa sa ibang lugar. Meron din silang benefits sa mga full time employees nila like leave, breaks as required by law, medical, 401K, etc.
DeleteAng gusto kasi ng mga nagtatrabaho sa kanila ay dapat daw ay pumayag na dala nila ang cell phone nila habang nagtatrabaho sila, na kung tutuusin ay distraction iyon dahil sa mga texting at social media na gagawin ng mga empleyado nila. Gusto rin nila na dagdagan ang breaks nila kahit na sumusunod sa law ang Amazon, plus dagdagan daw ang suweldo nila.
Kung ayaw magtrabaho ng mga tao sa Amazon, walang pumipilit sa kanila.
12:21, Meh, he has been in business for a while now, yet he doesn’t know good business practice?
DeleteKung ikaw naka experience non, I’m sure you will react differently
DeleteGoodness anon 737am. You're clueless. Do your research. Walang pumipilit mag trabaho sa amazon but the reality of life is that when you have no choice, you settle for something sh*tty esp if you have a family to feed and mortgage to pay. Google amazon fulfillment workers and you'll find out. Kuda ng kuda dyan and you obviously don't know 🙄
Delete1221 anon learning never stops my dear.. there will always be UNFORSEEN circumstances that prop up. Times change, needs change, people change...everything changes and businesses need to adapt. It doesn't matter if you're in the industry for 100 years. If the mistake keeps happening, that's another story. If this is a mishap that keeps happening every yr and keeps miscalculating their supply vs manpower vs demand, then Marvin is a sh*tty businessman. Period.
Delete1:06 Hindi totoong walang choice. There is always a choice. Choice nila ang umalis at maghanap ng ibang trabaho. Choice nilang mag-stay at magtrabaho kahit miserable sila. Hindi sila nakakandado sa company.
DeleteOnce you make a choice, own up to the conaequences that come with it and quit whining.
1:06, anong walang choice? Puwede silang magtrabaho sa iba o kaya ay i-risk nila ang time, effort at lahat ng pera nila at magtayo sila ng sarili nilang business, katulad ni Bezos at ng iba pa na 15 to 20 years bago siya naging very successful.
DeleteParang ang dali ano? Iyan ang akala ng maraming tao na puro angal lang ang ginagawa katulad mo.
Balik Bayad Marvin
ReplyDeleteKung walang order na dumating,malamang binalik ang bayad
DeleteEven sa may natanggap.refund them!
Delete418 actually no. walang nabalik
Deletehmmm.. Syaang ang pinaghirapan. Never bite more than you can chew. Obviously walang planning na naganap.. tanggap lang ng tanggap ng orders.
ReplyDeleteDid the world end? I guess not cuz, I am still here. Forgive and Forget and Get your damn refund. If it wasn't Marvin Agustin being a celebrity, I am pretty sure, it's not going to be posted all over in social media. Move on. Christmas is over. That's life. Be grateful that you are still here on this earth. Bash me? Sure, go ahead if it makes you happy. By the way, Marvin, you gotta let those employee go if it keeps happening. Or, maybe you haven't raise their salary yet. Think.
ReplyDelete12:46 sabihin mo yan sa mga nagutom nuong noche buena!
DeleteKung pede na ang sorry edi sana wala na ang mga parak!
--dao ming sui
Pwede naman mag-Tagalog, baks! XD
DeleteKinakausap mo ata sarili mo, Marvin.
DeleteThe are complaining in social media for the same reason that if it weren't for "Marvin Agustin being a celebrity", they wouldn't have ordered from him and would've probably gone to a lesser-known smaller business for their holiday meal. So let them vent. Their Christmases were ruined.
DeleteIba iba ang tao. Bayaan mo iexpress nila ang nararamdaman nila.
DeleteIt ruined lang their Christmas. If it happened to you, let us know po. If you're still cool as a cucumber despite his apology eh di ikaw na ang kind and understanding in the whole world.
DeleteDi masama magalit in the moment. Masama ang mag tanim ng galit aka holding a grudge no matter big or small.
I’m sure it would still trend like Ninyo Fusion which is not celebrity owned.
DeleteI like u!
Delete12:46, wow fault pa nung mga nag order? If you're a business owner and you screwed up your clients' orders try pacifying them with "did the world end? Forgive and forget" See how fast your sorry business will fold up.
DeleteAnd if you consider this bashing, no it does not make me happy. It actually makes me sad how there are people like you who lack empathy. And full of bitterness. No real happy person will have a mindset like yours. Also it does not make you cool.
Its not because of Marvin Agustin being famous, its the price of the food na mahal!
Delete10k Yan noh hnde barya. Ska kapag Naka perwisyo ka dapat tlg refund. Cguro hnde ka nag Si order kya ganyan reaction nio. Pero if kau ang na perwisyo bka umuusok pati labi nio! Hypocrites!!!
DeleteHuwag kasing puro pera ang nasa isip. Naku marami tuloy irerefund.
ReplyDeleteDoon kasi kayo bumili sa mga totoong chef o kaya matagal na business ang lechon. Hindi yung bibili kayo dahil artista ang may ari at viral sa social media yung tinda niya.
ReplyDeleteKorek! Dun sa TOTOONG MASARAP MAG LUTO HAHAHAHA
DeletePURO HYPE LANG KASI
Exactly!!!! Tapos kubg Ano Ano pa binebenta
DeleteThis! Hindi ko pa na try umorder ng lechon kay Marvin.Kasi he is known for his resto not for lechon delivery.
DeleteHehehe. Daming lechunan sa La Loma. Tagal na nila dun. Sarap pa ng paksiw at Dinuguan. Kasama ng lechon pag umorder ka.
DeleteSo never ka nag support ng mga online sellers?
Delete20 years ba siya sa restaurant business, hindi siya baguhan.
Deletehe has been a restauranteur for quite some time kaya disappointing. ok nman yun ibang ventures nya. Yun sa isang kilalang actress, hyped masyado ang food sa resto. Mahal masyado for just a small serving. Yun champorado nya nga may charge pa na 70. e, isang microwavble container lang sya. not a bucket as advertised. Tsaka dapat imputed na yun container sa cost. di na nga kami umorder uli
Deletekorek! 1:00am
Delete1:00, trot. Ang dami kasing maarting pinoys na akala nila celeb din sila pag binili nila sa celeb “daw”. Kaloka and too funny.
DeleteHuwag kasi tanggap ng tanggap ng orders kung di mo naman pala kaya. Go for Quality and not Quantity or Profit lang.
ReplyDeleteBumawi ka and refund mo pera nila or palitan mo ngyng media noche. Apology or an excuse is not enough.
I feel sorry for the piglets.
ReplyDeleteHindi naman sya baguhan sa food business. Dapat ganyan tantyado at may plan B paskong pasko pa naman.
ReplyDeleteKung mapapansin nyo ung nga post nya madalas, newly improved ang mga food meaning, madami cguro nagfefeedback sa kanya after umorder pero dahil nga hinde masarap at naipon ang bad service ayan nagsanay sabay ang reklamo. Akala kasi ng ibang customer baka sila lang ang naka experience ng ganun, madami pala sila
ReplyDeletePinoy kasi, basta maganda ang packaging at may socmed presence, automatic na "maganda" yung product :) Mag hanap kasi kayo ng taong nag luluto ng lechon for a living at subok na ang serbisyo :)
ReplyDeleteIt’s great that he acknowledge his mistakes and didn’t blame anyone. Learn from it na lang
ReplyDeleteBeing a brand manager myself, ito yung greatest fear ko. Yung lahat ng pwedeng magkamali nagkamali while in the busiest time of the yr tapos magviral sa reklamo and ang pinakamalala yung makasira ng araw ng customers. I believe walang matinong business ang gustong humantong sa ganito ang biz nila. Lalo na pinaghirapan mo yung pangalan mo. And naranasan ko na rin nung 2020 yung disappointment na di dumating yung order mo na handa mo sana sa pasko. Gusto kong managot yung inorderan ko. Gusto kong magkaron siya ng accountability kasi di man lang siya nagapologize nun. Nagmsg lang na di dadating ang order. Kaya sa mga ganitong public apology naaappreciate ko yung accountability at sincerity. Kasi kahit pagbaliktarin man natin, sa customer pa rin natin nabubuhay ang biz natin. And totoo naman na may responsibilidad tayo sakanila na makapagbigay tayo ng mabuting serbisyo. So I hope he does make up with the lost and substandard orders. And I hope makabawi pa biz niya. Sa mga customers naman sana matuto din maging mapagpatawad. Sa panahon ng pandemya isa sa natutunan ko maging extra patient at forgiving coz lahat tayo may pinagdadaanan. Wala lang mema lang me coz nakarelate ako sakanya at sa customers niya
ReplyDeleteWorst customer service! Ordered last May, paid full amount 2 weeks before pickup. It was just one regular weekend. When we arrived to pickup the cochinillo, our order was not ready and not included for the day. We were given a smaller one and then suklian na lang daw since we paid more. Sent a message to Mr Agustin but no reply. Overrated food.
ReplyDeletehmm.. so kahit dati pa may problema na sila. hindi talaga maayos ang management.
DeleteHit or miss talaga pag artista ang nag business.
ReplyDeleteEto ung pinggan ung pinanghahati sa lechon de leche. Kaloka, pag nabasag, bubog pa lalamunin ng customer. Hahah!
ReplyDeleteCurious lang ako kung anong klaseng equipment breakdown ba yan. Yung missed and delayed orders pwede iattribute sa technical issues nila and couriers pero ung chakang chaka at makunat at sunog na quality ng litson? Anong cause nun?
ReplyDeletetrue.. wala ba QA na nag inspect bago naibalot? for sure makikita naman ng staff na hindi tama luto lalo na sa kulay. kaya bakit pa dinispatch?
DeleteTrue tutal may mga hindi na naideliver at all, yung mga sunog sana hindi na binigay. Ang dami nyang f-ups dito
Deletee bakit di nyo isinoli for refund? kinain nyo pa rin tapos reklamo later.
ReplyDeleteThis should serve as a lesson, I won't comment on his credibility bsta if hindi kaya, wag na kayo tumanggap ng order. Wala naman masama if may limit kayo lalu na pasko. Business is Business. Mahirap mag damage control sa ending.
ReplyDeleteTrue, overrated and overpriced pati cochinillo nya.He should refund the money of his frustrated customers .
ReplyDeleteTigilan na kasi ang pag lapastangan ng mga kawawang hayop.
ReplyDeleteUnusual times so i will give him a chance. Sincere naman sya na gusto nya bumawi.
ReplyDeletei refund muna nya mga pera ng naperwisyo nya then he deserves a second chance. teh, kung kay marvin wala lang ang 9k, sa mga unorder malaking bagay yon!
DeletePara alam na rin ng lahat, more than the food, the lack of communication on their part further aggravated the issue. Hindi nagrereply sa text messages. Walang update even if apparently they knew already they had issues. Worse, they were even dropping calls of paying customers. They charged 9k per medium sized lechon. The least we expected was an update para alam namin kung may hinihintay pa kami or wala.
ReplyDeletemas okay refund nalang ang layo naman kasi ng istura sa pinadala, pero ang OA naman ng inuwian from japan ang cochinillo
ReplyDeleteIt's a metaphor, baks.
DeleteUnprofessional!
ReplyDeleteLol, wala palang standards yan. If you have a business, especially a franchise you have to make sure that the standards are being followed by each franchisee. If not, you will loss all of it. Basic business 101.
ReplyDeleteHay naku, mahilig kasi sa celeb celeb nonsense ang manga pinoys e. Find a good local food provided and save your money. Don’t buy the eke ek of celebs.
ReplyDeletethis. sa totoo lang
DeleteOven baked kaya makunat. Unfortunately..
ReplyDeleteOkay naman noon nung pakonti konti pa lang orders nya. Hindi na nila nacalculate nang tama nung maramihan na ang isasalang sa oven
DeleteHe bit off more than he could chew.
ReplyDeleteDaming lechon sa Laloma dapat dun na lang kayo umorder at maaasahan pa
ReplyDeleteTotoo! Malalaki na, malutong pa!
DeleteIf hindi naman kalakihan capacity ng food business mo, wag kayo tanggap ng tanggap ng order. Efficiency and quality kse tlga mag susuffer. Mahirap na makabawi if nasira ka na. Lalu na pagkain yan that people paid good money for it.
ReplyDeleteMay alam akong isa pang luxury cake shop sa Makati, ganito rin ang nangyari last year. Wala na tuloy umoorder sa kanila ngayon.
ReplyDeleteung karamihan dito hinde nagets ang rekalmo, hinde lang po sa reklamong "makunat ng dumating at ganun tlga kapag nahanginan", ang reklamo mostly is the quality of food na overpriced na eh hinde pa masarap!
ReplyDeleteMatagal na sa food business si Tito Marvs a? He should've known better. Kaya nga may SWOT analysis muna.
ReplyDeleteMas okay pa rin yung hindi OA ang number of orders pero na fulfill mo lahat at na satisfy ang mga customers. For sure, babalik balikan ka nila, dadami ang suki mo at i-re recommend pa sa family and friends. Quality over quantity. Minsan, parang GREED na yang ganyan. Wala syang contingency plans kung sakaling nag ka roon ng mga aberya? Ang tagal na ni Marvin sa food biz, di ba?
ReplyDeleteParang yun Kamias commisary nya ang nagkaproblema. Kasi diba meron din silang Alabang and White Plains pick up? Nabasa ko halos lahat ng Kamias pick up ang nagkaproblema. Maraming factor yan bakit nagkaproblema. Pero number one dyan yun sobrang daming orders na di kinaya ng manpower niya saka ng back up plan (kung meron man). Ang tindi pa naman ng marketing niya sa tiktok. But we gotta give to him that he owns up for their mistakes, but it doesn't mean na it should end from there. Dapat mag refund siya sa mga nagbayad ng full na walang nakuhang food and dapat may compensation yun mga napadalhan ng sunog. At maging lesson din naman sana sa lahat na baka nakakalimutan naten nasa gitna paren tayo ng pandemya. Ang dami daming problema ng pilipinas, yun lechon lang galit na galit na. Minsan din kasi ang pinoy, sobra ng nilamon ng social media. Kailangan lage nasa uso. Pare pareho lang din mayayabang e. Sure, pinaghirapan yun pera. Once in a year lang naman. Pero maging aral eto na hindi lechon ang highlight ng Christmas. Kundi ang kapanganakan ni Kristo. God and Family should always be the center of the celebration not the lechon.
ReplyDeleteKya nga umorder para kumain ng masarap. Ang yaman mo nmn masyado 9:26.10k tapos ang gusto mo mgng understanding na lng hahaha kapag Naka perwisyo ka dapat lng na mg refund ka.
DeleteNagtry try pa lang sila magluto ng cochinillo,doon na kayonsa sigurado na matagal na sa lechon industry.
ReplyDeleteBaka sadya yan. Sabi nga ng ibang commenter. Hindi siya bago sa food business. Good or bad still a publicity.
ReplyDeleteSa mga artista, oo. Hindi naman applicable yan sa business nya
DeleteDala na kami dyan kay Marvin never na kami bibili dyan. Advance order 3 days before na nga specified time 11am pero dumating past 1pm na makunat na ung food shanghai at liempo for birthday lunch sana.
ReplyDeleteAko naman nag order kami nung bday ko last June. Makunat talaga yung conchinillo. We live in Parañaque so sa Alabang branch galing. Di talaga ok ang quality. Overhyped. Kailangan ayusin talaga ni Marvin ang businesses niya. Lahat talaga ng restos niya overhyped except lang siguro sa wolfgang.
DeleteBe gracious na lang guys, we live in uncertain times.
ReplyDeleteNope. This is not the first time that this issue happened. Kung ganyan ang mentality mo na be thankful at hayaan na lang, walang magiging improvement at pagbabago sa sistema nila. This applies to both business and politics.
Delete10:13 THIS!!! TOTALLY AGREE WITH U GURL!! LALONG LALO NA SA POLITICS!!
Delete1:55 AM - Are you kidding?! Anong eme yang be gracious? Contract yan. If seller can't fulfill, magrefund sya. Walang room for being gracious.
DeleteAng yaman mo nmn 1:55 10k Yan tapos be gracious.
Deletepuro yabang kasi.... yung pala media hype lang na gawa nya na masarap... palpak pa delivery
ReplyDeleteJuice koh!!! hindi ko masikmura kumain ng lechon. Literal na buong mukha at katawan ang nakaserve sayo. Impokrita at maarte na ako kung sa ganoon kasi I eat meat parin naman, but not like this! 🤮
ReplyDeleteD naman nakakapagtakang sumablay sya. Kahit yung mga resto nya ngayon na nageexist pa na iilan na lang is mukhang pasarado na rin. D naman din kase masasarap yung food. All hype
ReplyDeletehad the same experience when we ordered pastries. Hindi holiday season although ECQ at the time. Next day na dumating yun order and hindi darating if I didn't follow up.
ReplyDeletehe'll do better daw next time...so order ulit kayo para ma experience nyo yung next time na yan
ReplyDeletemga tao talaga paniwalang paniwala pag sa tiktok nangagaling...noh
ReplyDeletepeople who pay a lot should not allow anything that is mediocre.
ReplyDeletejustice for the pigs
ReplyDeleteJustice pra sa mga na perwisyo.
ReplyDelete