No More

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When Business-minded Personality (BP) decided to place her name on Her Product (HP), she took much risk, as she has placed her reputation at stake. Issues, such as negative feedback on HP, are bound to happen, but BP did not bother to think of such. At the beginning, BP believed in HP and confidently made her way into the retail business.

With word-of-mouth, HP became a must-have item and soon, orders were coming. With business booming, it was time to share the opportunity. BP opened to resellers, who were happy at first, as they had sure buyers. The reputation of HP was high and many were interested in buying.

A product, however, is only as good as its consistency. In other words, the product should be able to withstand time and remain as good, or even better, than when it was first introduced. Unfortunately, as business boomed, HP suffered from unexpected feedback.

When A Reseller (AR) decided to give feedback about HP to BP, AR was shocked at the reaction. AR was receiving complaints that HP was not commensurate with the price. HP was a bit over the taste clients expected and the amount was too few for the price the product commanded. AR tried to let BP know, but all the latter did was give the former the cold shoulder.

Soon, AR noticed that BP was sending fewer stocks as time passed. Rather than be enslaved at the seemingly lack of care of BP, AR politely said she was stopping her reselling of HP. No fireworks were ignited and AR did not bother show disappointment. Although AR’s words were pleasant, BP’s reaction was not.

Instead of considering the feedback, BP told AR that AR does not have to reason out for opting to drop as a reseller. Moreover, AR should not make false claims. In short, BP believed that AR was just making up the negative feedback as a way to get out of their relationship as seller-reseller.  

‘Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.’ – Conrad Hilton 

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