Re: card expiry, upon purchasing their tickets, they could have been informed of their expiration to think they are Elite cardholders naman. Meron naman update niyan sa email once malapit na card expiry.
Also, yes. It was an urgent incident. The person-in-charge could have allowed the little bathroom break.
Sa liit ng NAIA, nalayuan ka pa sa CR. Ang lapit lang ng CR sa lounge, instead of playing the power tripping card, nagpunta ka na lang sana sa which is not anyways at the other side of the airport (at kahit nasa dulo pa yun ng PAL terminal, ang liit lang ng PAL terminal noh)
Am sure, given the same circumstances, you wouldn't dare do that in other countries where your name will not matter
andun na kasi sila, at naiihi na mga bata, ilang beses nya pang pinakausapan. v. simple request and since theyre flying business class ineexpect din nila mga maluwag na rules. for goodness sake iihi lang mga bata! walang customer service, rules are rules pero sa mga members or vip kahit na ba kakaexpire lang ng card, special ang treatment, napakasimple lang naman ng request! i'd do the same if i were in her position, rant through social media, so that these rules will be reviewed. or customer service be improved!
people are flying business class so they expect top service. sabihin na nating powertripping kung ano pa man yan, but they paid for your service so give them top service. besidesit is a simple request, kung hindi sigurado yung attendant, she could hv asked for her superior's permission.
Another power tripping at its finest. Bakit kaming mga aliping saguigilid nakakapunta sa sinasabi mong 'malayong cr'? Gamitin pa mga bata e! You are not cool!
The way to the Mabuhay lounge is thru the elevator.. Puwede ring stairs... Kung naghintay ka na lang ng turn mo sa CR, eh di naka-weewee na sana yung mga bata.
Additionally, pinapadalhan po ng email ang bawat member para ipaalam na ang Elite membership mo eh mag-e-expire na, despues, kailangan mo nang mag-earn ng miles para ma-maintain mo ang Elite membership mo. Ngayon kung Premier Elite member ka, forever ka na Elite member.
I should know because I am also a Mabuhay miles Elite member of PAL. Pero hindi pa ako nakaka-reach ng Premier Elite membership.. Yabang mo naman!
Hay naku, mga tao talaga o, gagamitin ang popularity maka-bash lang...
No. Thats the reason why elite cards has expiry. Sorry to say and sorry for the kids, but the rules has been practiced even before to elite card holders. Just try analyzing using a credit card, if its expired, nag gogo thru ba? No. So please dont put those people in shame for ur mistake. Wag manghilala pababa very pinoystyle.
Classic case of power tripping.Malapit lang ang toilets sa waiting lounge ng centennial.You can walk if in the first instance they refuse you.
You can not blame the staff.With all the heighten security alert worldwide they are just doing their job.Sorry pero mas concern ako sa breach of security kesa sa batang ihing ihi.Being parent she shld sets example to act within the boundaries and not power tripping.
Kung HK bound sya normally nasa middle yung waiting seats sa loob and instead of walking to Mabuhay lounge ehich is at the extreme end she could instead walk to nearest CR na nasa middle ng waiting lounge.
Kudos to PAL. Rules are rules. If peeing is an emergency case, then go ahead. Pero te, yun iba nga sa amin jaeng jae minsan sa airport, wala kaming magawa kundi pumila.
Its not power tripping, rules are rules. Kung makaka lusot, lulusot. Simply because Mabuhay Lounge toilets are more cleaner and exclusive than ordinary toilets, reason why this lady is pushing her luck. Just follow the rules and move on.
Kaya hindi pinag bigyan si Mrs. Concio kasi sanay na ang mga taga Mabuhay Lounge sa ganyang palusot. Am sure hindi lang siya ang hindi napag bigyan on cases like this. Kaya, deadma na mga ground staff sa ganito. Mrs Concio obviously wanted convenience and exclusivity rather than public toilets. Kasi kung talagang naiihi ka na, maski sa damuhan iraraos mo ang ihi mo, guminhawa ka lang.
Paano kung kung pinaihi nila tapos kinabukasan wala na silang trabaho? Mayaman ka kaya hindi mo maiintindihan yun,Boss din ang nanay mo kaya dapat alam mo yun.
Minsan maganda ding nadanasan nila kung pano ang pinagdadaanan ng mahirap. Pag di ka Alta walang bata bata, lumugar sa dapat kalagyan kaya kahit malayo at buntis o bata e talagang pupuntahan ka sa CR na allowed ka.
Follow the rules if you don't want to be disappointed. A lot of people are regular clients of PAL, but that doesn't give them the privilege to use the lounge's restroom if they're flying economy.
So did she end up going to the far CR or her kids just peed in their panties?! Sana me mga CRs na pwedeng magbayad if Hindi ka member LALO na Kung ganyan nga ang situation...
Rules are rules. If they bend it for you because you are a "regular" customer, then good. If not, ranting about it only makes you an entitled spoiled brat. Expired na last month yung card, you are not taveling business class, yung ibang friends ninyo lang. Having been to our airports, there's almost always a restroom that is within reasonable distance from the boarding gates. And to those saying na kawawa yung kids, hindi naman sobrang biglaan dadating yan. Had you gone to the restroom na puwede lahat, it could have saved you time and less "kawawa" for your kids. Bottom line, what you are asking for is special treatment and I do not think it should be a cause of complaint kung hindi pinagbigyan.
well she paid for top service, flying business class. at yung card nya kakaexpire lang. and hello it's just a simple request for christsake! naiihi na mga bata get it? get it??
They were not flying business class they were just flying with someone who were. Maybe she could have requested those people to accompany her daughters instead. Don't blame PAL for your lack of foresight.You should have known your cards expired. If your card expired the day before maybe you could have been given a concession. But a month?! Feeling entitled ka nmn.
Tama ka. Hindi excuse na mga bata kasi yung naiihi. In the first place,if you're a respondible parent who di nit just rely on nannies,dapat maging habit nyo to let your kids pee in the instant na makakita ka ng restroom,lalo na kung mag ttravel,hindi yung kung kelan lalabas na saka ka magkandarapa maghanap ng cr. Don't use the excuse na bata yang mga yan and they will only pee pag time na talaga,coz then it will reflect how lousy you are as a parent. And yes i have 3 girls. Because I'd like to think I trained them well,thankfully di p nangyayari na mapaihi sila sa pants nila whether nsa mall or travelling abroad.
11:08 please read again..hindi sila ang business class but their companions who didnt use the lounge. Rules are there to follow otherwise why put them up? She was asking a favour but customer service still has the right to decline..if she wasnt arrogant she would understand these people are just doing their jobs and they might have strict rules. end of the day theres nothing to complain about unless youre spoiled brat.
The time you spend arguing and trying to persuade the staff to let you use the CR would be better spent just going to the correct facility in the first place. Just saying.
On point and very funny. Buy business class seats to enjoy business class priveleges.
If the staff will bend their rules because of one passenger, how will those who paid for the service react? So ok lang pala kahit economy basta spoiled brat ka? Edi hindi nalang ako magbbusiness class... magpapaka spoiled brat nalang ako.
Kapag binend ang rules at in favor to some people, magagalit. Pag hindi pinagbigyan, magagalit pa din! Mga Pinoy nga naman! Sala sa init sala sa lamig! Di makuntento! Kaya di umuunlad itong bayan na ito! NO IS NO! Why do you people act like you're so self entitled?! Sheesh
Bawal kung walang access dahil guests going in the lounge need to be registered in their system. Don't blame those agents who are doing their job. Pag pinapasok ka malay nila if magstay ka pa at kumain. Di naman nila pwedeng iwanan ang pwesto nila para samahan kayo sa loob.
obviously, di sila nagpa-importante kasi di nila ginamit ang pangalan ni charo. nakiusap bilang regular na customer ng pal. pero sana naman ang pal, magkaroon ng consideration lalo na at mga bata o kaya senior citizen or disabled ang dahilan ng paghingi ng pabor. lalo pa at di naman abusadong pabor ang hinihingi.
Actually ma iinis ako kung nagbayad ako para gamitin ang privileges ng Exec Lounge tapos papapasukin nila yung walang valid card. Imbes dumiretso sila sa nearest CR nakipag debate pa sila sa staff.
Anon 12:52 AM. Anong point mo kung di niya ginamit pangalan ni Charo? Wala naman pkielam ang PAL. Kung sino ka pa. Rules are rules. Itong daughter in law na to kala mo kung sino eh.
True, di sa pagiging bitter dahil di nila ako tinaggap as FA ha, mahigpit tlga sila mashadong nasunod sa rules, mga ateng pwede mag break ng rules kahit bhira. Kaloka
Anon 1:58 ateng kaya ka pala hindi tinanggap e..hindi ka pa nahhire willing ka na magbreak ng rules. it depends with the rules na ibbreak mo, if it's gonna cost you your job which is the only source of income to feed your family, ibbreak mo pa din ba? Kung pinagbigyan niya yun for sure marereprimand yun or worse matanggalan ng trabaho. Will the passenger take responsibility? Of course not. Oo those are kids pero pag pinagbigyan nila yun, what if may ibang gumaya? Edi mas malaking issue pa dba. Besides hindi naman to urgent/emergency situation.
2:45 Dapat lang iretire yung mga ageing FAs nila na hindi na makatrabaho ng mabuti. May isang FA na nagpahanap pa ng physician onboard kasi nahigh blood. Buti na lang may dalang gamot si doc. May isa namang bisor na FA na hindi na tumatayo sa upuan kasi hirap na lumakad sa laki niya. Inuutos na lang niya sa junior FAs ang mga tasks. hahaha. Etong mga FA na ito, dagdag timbang rin sa eroplano. Magretire na lang dapat.
@3:46 may point ka, pero may point din si 1:58 na sobrang higpit nila sa rules, and totoo na mahirap makapasok sa kanila as FA kelangan ata matalino ka para maging FA jan, for me kung mag apply ka as FA 1:58 try emirates maluwag sa kanila
2:04 natawa naman ako sa comment mong kailangan ata matalino ka to become qualified as FA. Hindi ba given na yun? Alangan naman kunin ng companies mga bopols? Haha
Rules are rules. If that's your argument, then all similarly situated children should be allowed to use the lounge's rest room. And that defeats the purpose of a business class lounge. Besides, it's not a life-and-death situation
e kasi nga ang feeling ng daughte in law ni charo e high and mighty dapat pagbigyan. nasa dulo kaya yung lounge na yan ang sabihin nya ayaw nya lang pagamitin mga anak nya ng c.r. for common people
The lady is just doing her job. Instead nakipag talo ka, sana tumakbo nalang kayo sa cr. Feeling niyo kasi entitled kayo sa lahat ng bagay porket mayayaman kayo. Again, the lady is just doing her job.
Ikaw ate ng ang Di marinong umintindi. Yung kasama Nina ang flying business class but did not use the lounge. Di mo ba alam that if you fly business class you get an invitation to stay in the lounge. They had to ask permission kase nga wala silang invite therefore they are not flying business class. Read again baho ka mag react. Shunga ka
Ikaw ateng ang Di marunong umintindi. She wrote they are flying together with business class passengers who did not use the privilege. Di mo ba alam that if you fly business class you get an invitation to stay in the lounge. They had to ask permission kase nga wala silang invite therefore they are not flying business class. Read again bago ka mag react. Shunga ka. Fly ka business class next time para knows mo ha.
Anon 3:02. Ikaw yung hindi nakaintindi. Hindi sila naka-business class. Friends lang nila ang nasa business class na puwede pumasok sa lounge. Her Elite card is also expired. In short, based on the rules hindi talaga sila puwede pumasok kaya walang K magreklamo kung hindi napagbigyan ang request
Ateng ikaw ang magbasa ulit. They are flying TOGETHER WITH business class passengers daw. If business class passengers sila nakaihi na ang mga junakis at walang kudaang magaganap.
kung umihi ka na sa regular na banyo tapos na. you just want to go inside thats it. act your ticket kung economy ka just be a regular ecy pax. hindi kayo business class. economy is economy, business class is business class. if you want tp enter the lounge buy yourself a business class ticket. end of story
But..but there are toilets outside of the lounge. Di sya capable or her kids nya maglakad? Anything wrong with her kids that they cant just hold their pee for a couple fo minutrs and run to the other toilet?
Ate Carla sobra ka entitled. Namimilipit na sa pagkaihe yun mga anak mo pero pilit mo pa din yun gusto mo. Makipagtalo ba naman imbes na unahin muna dalhin sa CR yun mga bata. I don't think care pa ng mga bata kung mabuhay lounge CR yun gagamitin nila, they just want to pee. Isa pa empleyado lang yang kausap mo. Iipitin mo pa yun tao, paano kung mawalan ng trabaho yan dahil sa yo? Doon ka kay Lucio Tan magreklamo.
Well, rules are rules. If they are gonna let you in, it would be unfair kapag may humingi ulit ng ganyang favor sa kanya with the same situation tapos di nila papayagan.
But those are kids. And naka business class naman sila nga. I remember nung nag travel ako last year via emirates, my tv sa airplane isn't working.. I told the attendant about it. As in casual lang that my tv isnt working. But imbis na ilipat ako ng upuan sa economy, nilipat ako sa business class area. Ganun sila ka-generous at tv lang yun.. Eh eto call of nature na tsktsk
Is your "I fly via emirates" really necessary? Those are 2 different airlines with different rules. And exactly, there's a reason why Emirates is one of the best airlines in the world. But we're talking about PAL here. If the attendant broke the rule for the pax' "call of nature" then loses her job the next day, will the passenger take responsibility? Of course not. Besides, it's not an emergent situation so breaking the rule is unnecessary. Nabasa mo naman ang tagal pa nakipagpilitan ng pax na ipagamit sa kanila ang CR instead na naglakad na sna at nagpunta na sila sa designated CR.
Yung reason na "e bata naman gagamit" is not valid. Sa dami ng bata sa NAIA bakit sila lang gusto makigamit ng lounge? Sa liit ng NAIA kung yung pagkuda nya sa attendant e nilakad nalang nya papunta ng CR e di nakawiwi na ang mga anak nya. Ang sabihin nya tinatamad sya lumakad at ayaw ng kadiri na CR. Nagiinarte lang yang babaitang yan.
Rule-based nga. Yan ang rules. Dapat sundin. Trabaho ng attendant ang nakasalalay. Instead ginugol nila ang time sa pakikiusal, sana nilakad na lang nila ang banyo para makaihi. Pampam naman masyado.
Kaya wala tayo asenso sa pinas, simpleng rules di masunod. Eh may sariling rules/regulations ang mabuhay lounge ano magagawa natin? Sinabi naman nya na may cr its just that malayo, im wondering now how far ba? Kya ihing ihi na anak mo, 3x ka nangulit. Eh kung 1st decline palang gumora na kayo sa cr diba. Kaso 3x kapa nangulit
It might be viewed as good customer service particular to this ONE client, but it is a disservice to all other customers who either paid extra to have legitimate access to the lounge. I really don't get why some people think that bending the rules a little is okay so long as it is in their favor. If we can't abide by the rules sa ganito kaliit na bagay, all the more sa malalaking bagay
I will definitely get pissed when non-members get access to a membership I pay top money for. Pede palang may makigamit paminsanminsan na di nagbibigay ng dues e bakit pa ako magbabayad ng dues ko din?
I think if ever the FA allows them to pee, it may be a precedent among other passengers. Baka sabihin , "kung sila nga pinayagan, bakit kami hindi?" So they'd rather not allow her to do it.
Eto problema sa ating mga Pinoy, marami satin ang feeling entitled and expects others to bend a rule just because nakikiusap sila. Eh kung un ang rule eh? Kung ginamit mo na lang ung time mo na makiusap to rush to the proper bathroom eh aabot ung bata. Tama ung isang anon, it could cause other passengers to think na kapag nakiusap din sila, eh ok lang. Kung maka arte kayo sa kapwa nyo Pinoy sa sariling bansa eh daig nyo pa kung sinong monarch pero if this happened in another country I'm pretty sure tumakbo na kayo sa proper bathroom and would just follow the rules. Why not rant abt not having a bathroom closer to gates?
The employee was just working by the rules of the company. Ang hirap kasi sa ibang customers, they think they could skirt around the rules porke elite card holders kuno.
Our airport (maliban sa bulok) is quite small and restrooms would not be very far, maybe a 100 or so meters but not really that far. Passengers can usually walk to them. I think yun issue here is madumi yun restroom naten and if you are part of upper middle class to very rich it would be hard for u to use our restroom dahil kadiri at mabaho pa.
Instead of arguing with rules you could have just used that time to walk to the public restroom or paid for that Mabuhay lounge to use its CR. Hay nako! Mas maganda nga siguro kung nagpakilala ka na lang alam mo naman sa Pinas drop drop lang ng name palakasan ba.
I also have 2 little ones but it would be unfair to those in The Mabuhay Lounge who paid a lot of money to use that facility. We live in a society where we should respect rules. She has no right to rant on PAL because the employee is only fulfilling her duties.
Jusko yung kapatid ko kahit ihing ihi na nakakaawa na rin, mega takbo pa din kami kahit malayo. Daig pa namin nagmamarathon pag kailangang kailangan na. Sabagay, baka naka highheels kayo kaya di niyo keri yung sprint na ginagawa naming walang elite cards. Magkakalevel lang tayo this time.
entitled much?!! most 'regular parents' like I am would just carry our kids running to the next banyo kahit malayo rather than demand for a lounge entry.
Madaling sabihin bec we are not the one who will lose the job just in case, She did not use charo santos influence but she ranted about this lol....if simple people can obey simple rules why can't she ?
Rules are made for reasons. However, there are sometimes exception that allows humanitarian and providing assistance to oldies, pregnant and kids/ children.
Normally there is a general rule to follow. But kaya nga kailangan ng human being eh dahil hindi lahat ng rules you need to strictly apply. Kung matanda na maihi na o bata na hindi mapigilan ano ba naman ung paihiin yan. Sa ibang bansa nga, kahit na nakalagay for disabled at pag mahaba ang pila ng regular na rest room binubuksan para sa mga bata at matanda. And for PAL i would be surprise kapag sasabihin nila that rules are rules coz there will always be cases that you deviate on rules.
ganoon po talaga. Kung patakaran patakaran. Minsan tayo bumabatikos sa ating sarili bakit natin nakukuha lahat sa pakiusapan. Kesyo ang pinoy makiusap lang kahit bawal pumapayag. Pero pag once nanindigan ka na may patakaran magagalit. Sala sa lamig sala sa init lang talaga ang pinoy. Ikumpara mo sa ibang bansa eh pag may patakaran di na ipinagpupumilit kasi mismo yong tao umiintindi hindi ipipilit ang di dapat.
I can see from comments na hati talaga ang mga pinoy in terms of discipline. Mrs concio, if you're trying to be a normal citizen, sundin mo ung rules. Sana ginamit nalang niya ung connection nya, wala pang problem. Eh pano tayo aasensyo nyan kung lahat nalang idadaan sa pakiusap? Sana tumakbo nalang sila sa toilet instead of wasting time to discuss. Nastress na nga anak nya, naimbyerna pa sya, nagreklamo pa! Dun ka sa customer service magreklamo hindi sa social media. At PAL, kumuha kayo ng system na may cust history. Mkikita mo agad kung high flyer or not, at reason ng expiration- non payment or card on its way.
I'm with her sana pinagamit nalang kahit mag totoilet lng kng makitang kumain din sisitahin in other countries like Aus Kids are really looked after especially their needs.
How far is it from the gate where they are to the CR? Her kids must have been holding their pee and waited till they can't hold it any longer. yes kids are kids but the situation smacks of non discipline. Ipakita pa sa mga basta na puede mag break ng rules. Tsk tsk. As a Mom, we always have bathroom breaks. Pag dating sa is an place my first question to my kids is, "Anyone needs to go?" Kung mga anak ko yan I would task them Kung bakit nila pinigilan at Di nagsabi agad. Hmmm, rich kids, perhaps busy playing with their gadgets.
It's not actually that far. Near both ends may toilets. Can't remember kung meron din sa gitna. Ang Daming cubicles sa loob. Sense of entitlement lang ang pinairal dito. Rules are made for a reason.
If they allow you, then they have to allow other passengers with the same problem as you. Para sa alin pa ang exclusivity ng lounge if lahat ng bata pagagamitin nito.
Nalayuan ka imbis na dumiretso ka na sa cr nkipag talo ka pa sa staff na gngwa lng nla trabaho nla. For sure hndi lng nman kayo nakaranas ng ganyan ihing ihi na at malayo ang gate and besides expired na dn pala card nio. Tsk tsk pa vip masyado! Rant ng rant di nag iisip. Memapost lang tlga!
For sure gsto ka payagan ng staff kng sila lang masusunod eh since may rules sila na kailangan sundin. Pwede ka nila pagbigyan pero maririsk naman trabaho nila. Mabbgyan mo ba ng trabaho yan if ever makasama sknya ung pag payag nia sa gsto mo. Think before you click! Reklamo ng reklamo wala sa lugar
Rules are rules nga but in this case, they were not asking for too much. Di naman sinabi na pagamitin sila ng lounge as usual. kung di naman nawiwiwi yng bata eh di naman makikiusap makigamit ng banyo. Smart judgement should have been used especially kung regular customers naman sila talaga. Nagkataon lang na na-expiran na yng card. Kaya walang kakwenta kwenta customer service minsan talga dito sa pinas. ang daming hindi marunong gumamit ng smart judgement.
panu magiging smart judgement ang pagpapaihi sa bata? may common cr na malayo daw which i doubt. hindi naman napaihi sa salwal ung bata so i would say smart judgement sa part ng crew un. expired ung card so definitely wala pa silang balak irenew un kasi dapat nirenee na nila bago pa magtravel kasi sayang un perks.
Rules are rules. The rule applies to all, otherwise, none at all.
Good job PAL agents for being consistent with your policies.
Sa iyo naman, girl, responsibility mo to check your travel docs, including airline membership status. Frequent traveler ka considering you have Elite Mabuhay membership, so dapat inasikaso mong ma-renew yan months before ka mag-travel.
The first time sinabi na hindi pwede, sana naglakad na lang kayo sa common cr. Hindi malayo noh! Tamad lang kayo maglakad. OA naman.
Mrs. Concio, Now you know why Business class tickets are more expensive. If you are not willing to shell out the money do not expect the perks! Entitled much!
Would have been different if it was Charo who accompanied the girls and requested to get inside. Kung siya ang may expired na card, I bet magkakandarapa ang staff to bend the rules. Hmmm...
I can't understand why a lot of people commented here re "rules are rules"... my goodness, it's not as if these people are asking for something which is life-threatening! Why do people have to be so bookish and theoretical??? Can any of you try to at least think outside the box? Try to live outside the Phils. and you will know what I'm talking about.
1.36 I live abroad and here if you try get in a VIP lounge without valid card they'll throw you out pronto. The problem with Mrs Concio is she's used to being the exception to the rules and when she got denied entry she's kicking off her rattle out of the pram. Brat.
Lol. Baka iniisip mo e parang mall/restaurant/cafe setting lang yan!? It was in a members-only/exclusive lounge area inside an airport. Its not as if its a "relaxed" environment where you can be loose about rules. At you already said it, hindi nga life threatening so bakit ko pagbibigyan?
Panig sana ako kay Concio, yun e kung wala na talagang ibang CR sa airport. Kaso hindi, meron ibang CR. Pinanindigan lang ni Concio pride nya at ginamit pa excuse mga bata. Malamang gusto din nya gumamit ng CR sa lounge. At kung talagang boarding na, pwede naman nila gamitin toilet sa loob ng eroplano. Malamang din kaya kontodo hindi yung sa lounge attendants kasi napagalitan na mga yan sa nakigamit ng lounge noon.
Public restroom inside PAL Terminal 2 is located at the middle of the airport near Duty Free. The floor area of Terminal 2 is not huge. Mabuhay Lounge is not even 100 meters away.
Taray naman ni madam! Nagpasocial media pa e mali mo rin naman! Katamaran ang tawag dyan! Daming CR sa airport noh? Anong malayo?? D porket sikat ka papayagan ka na sa simple request mo. Kaya nga rules dba?? Kaya d umaasenso Pinas e daming taong kagaya mo! Power tripping!!
Coming from someone working in the airline industry.. ill say yes power tripping yan..
Pag expired ang card expired na kahit saang airlines even the best on the list...
Lounge access at pasuyo, no exception yan again sa lahat ng airlines kahit top best pa...pag walan access wala talaga..
Courtesy is only given on life threatening or extenuating circumstances
Now if they were allowed as a courtesy good, pero pag hindi pinayagan wag ba mag inarte, mga airport natin bawat sulok may CR...
...sa mga nagsasabi kesyo bata yun, hindi pa din excused, pag nang didiri, always bring alcohol, anti bacterial wipes, some water, so you can clean it before using it..
Would have been different if it was Charo who accompanied the girls and requested to get in even if the Elite card has already expired. Think about it. I'm pretty sure the receptionist/staff would so much willing to bend the rules a little for CSC. Di ba?
Meanwhile there's valid customers waiting in line because this primadonna is hogging the reception trying to claim something she is not entitled for. #timewasters
I follow this IG account for some reason medyo may pagka famewhore / attention seeker ng nag post for them. Anyways rules are rules. If youre flying economy, sorry then use the CR outside the lounge. If only youve renewed your card then maybe baka naka ihi ka pa. Nag rant ka ikaw rin napahiya coz no one is symphathizing you on this
Re: card expiry, upon purchasing their tickets, they could have been informed of their expiration to think they are Elite cardholders naman. Meron naman update niyan sa email once malapit na card expiry.
ReplyDeleteAlso, yes. It was an urgent incident. The person-in-charge could have allowed the little bathroom break.
Sa liit ng NAIA, nalayuan ka pa sa CR. Ang lapit lang ng CR sa lounge, instead of playing the power tripping card, nagpunta ka na lang sana sa which is not anyways at the other side of the airport (at kahit nasa dulo pa yun ng PAL terminal, ang liit lang ng PAL terminal noh)
DeleteAm sure, given the same circumstances, you wouldn't dare do that in other countries where your name will not matter
Kung life threatening emergency yun pwede sana pero kung tamad o nadiri lang silang mag use ng normal CR hell no.
Deleteandun na kasi sila, at naiihi na mga bata, ilang beses nya pang pinakausapan. v. simple request and since theyre flying business class ineexpect din nila mga maluwag na rules. for goodness sake iihi lang mga bata! walang customer service, rules are rules pero sa mga members or vip kahit na ba kakaexpire lang ng card, special ang treatment, napakasimple lang naman ng request! i'd do the same if i were in her position, rant through social media, so that these rules will be reviewed. or customer service be improved!
Deletepeople are flying business class so they expect top service. sabihin na nating powertripping kung ano pa man yan, but they paid for your service so give them top service. besidesit is a simple request, kung hindi sigurado yung attendant, she could hv asked for her superior's permission.
DeleteAnother power tripping at its finest. Bakit kaming mga aliping saguigilid nakakapunta sa sinasabi mong 'malayong cr'? Gamitin pa mga bata e! You are not cool!
DeleteI think her kids are old enough to be able to hold their pee for a few minutes. So no, its not urgent.
DeleteThe way to the Mabuhay lounge is thru the elevator.. Puwede ring stairs... Kung naghintay ka na lang ng turn mo sa CR, eh di naka-weewee na sana yung mga bata.
DeleteAdditionally, pinapadalhan po ng email ang bawat member para ipaalam na ang Elite membership mo eh mag-e-expire na, despues, kailangan mo nang mag-earn ng miles para ma-maintain mo ang Elite membership mo. Ngayon kung Premier Elite member ka, forever ka na Elite member.
I should know because I am also a Mabuhay miles Elite member of PAL. Pero hindi pa ako nakaka-reach ng Premier Elite membership.. Yabang mo naman!
Hay naku, mga tao talaga o, gagamitin ang popularity maka-bash lang...
I wouldn't call it urgent. More like INCONVENIENT for her and her kids. She did have the CHOICE to just accept it and run to the other toilet.
DeleteNo. Thats the reason why elite cards has expiry. Sorry to say and sorry for the kids, but the rules has been practiced even before to elite card holders. Just try analyzing using a credit card, if its expired, nag gogo thru ba? No. So please dont put those people in shame for ur mistake. Wag manghilala pababa very pinoystyle.
DeleteClassic case of power tripping.Malapit lang ang toilets sa waiting lounge ng centennial.You can walk if in the first instance they refuse you.
DeleteYou can not blame the staff.With all the heighten security alert worldwide they are just doing their job.Sorry pero mas concern ako sa breach of security kesa sa batang ihing ihi.Being parent she shld sets example to act within the boundaries and not power tripping.
Kung HK bound sya normally nasa middle yung waiting seats sa loob and instead of walking to Mabuhay lounge ehich is at the extreme end she could instead walk to nearest CR na nasa middle ng waiting lounge.
tanong ko lang ....hanggang ngayon pa rin ba mahaba ang pilahan sa comfort room ng PAL airport?
DeleteKudos to PAL. Rules are rules. If peeing is an emergency case, then go ahead. Pero te, yun iba nga sa amin jaeng jae minsan sa airport, wala kaming magawa kundi pumila.
DeleteIts not power tripping, rules are rules. Kung makaka lusot, lulusot. Simply because Mabuhay Lounge toilets are more cleaner and exclusive than ordinary toilets, reason why this lady is pushing her luck. Just follow the rules and move on.
DeleteKaya hindi pinag bigyan si Mrs. Concio kasi sanay na ang mga taga Mabuhay Lounge sa ganyang palusot. Am sure hindi lang siya ang hindi napag bigyan on cases like this. Kaya, deadma na mga ground staff sa ganito. Mrs Concio obviously wanted convenience and exclusivity rather than public toilets. Kasi kung talagang naiihi ka na, maski sa damuhan iraraos mo ang ihi mo, guminhawa ka lang.
DeletePaano kung kung pinaihi nila tapos kinabukasan wala na silang trabaho? Mayaman ka kaya hindi mo maiintindihan yun,Boss din ang nanay mo kaya dapat alam mo yun.
ReplyDeletewala bang consideration kahit bata? or ask na lang the manager. bata kasi yon.
DeleteMinsan maganda ding nadanasan nila kung pano ang pinagdadaanan ng mahirap. Pag di ka Alta walang bata bata, lumugar sa dapat kalagyan kaya kahit malayo at buntis o bata e talagang pupuntahan ka sa CR na allowed ka.
DeleteMakulit ang iba dito sabi na nga Exclusive ang Lounge sa mga nagbayad gusto nyo pa ring magpalusot sa rules. Hay Pinoy nga naman.
DeleteFollow the rules if you don't want to be disappointed. A lot of people are regular clients of PAL, but that doesn't give them the privilege to use the lounge's restroom if they're flying economy.
ReplyDeletesa business class nga sila eh. basahin mo ulit.
Delete6:42 hindi sila ang business class, ung ksma nila ang nsa BC na hindi ginamit ang lounge kya she asked if they could use the toilet instead.
DeleteFriends lang nila ang naka business class. Ikaw ang magbasa ulit.
Deleteikaw magbasa ulit 6:42 mga kasama nila ang business class not them
Delete6:42 They are not flying business class. Their friends were. But not them. Basa ka ulit.
Delete6:42 naman e! Kaya nga sila hindi makagamit ng lounge hindi business class ticket nila at expired na elite card nila ano ba! Lol
DeleteAgain.. Rules are Rules.. Kung Papayagan ang isa edi payagan nalang lahat.. kung pagbibigyan ang isa edi pagbigyan nalang lahat.
ReplyDeleteSo did she end up going to the far CR or her kids just peed in their panties?! Sana me mga CRs na pwedeng magbayad if Hindi ka member LALO na Kung ganyan nga ang situation...
DeleteRules are rules Ate, mas kawawa yung staff kung malaman at patalsikin siya ng management for breaking the rules.
ReplyDeleteTotoo yan. Kasi malapit Lang Ang food dyan. Pwede Ka namang rumota dyan at mamingwit DI bA.
DeleteAnd please Lang ha. The lounge is at the farthest end of that terminal. Paano Ka nakaabot dyan na Hindi mo madadaanan Ang mga public restroom?
DeleteHats off to PAL staff for standing up with the rules!
ReplyDeleteRules are rules. If they bend it for you because you are a "regular" customer, then good. If not, ranting about it only makes you an entitled spoiled brat. Expired na last month yung card, you are not taveling business class, yung ibang friends ninyo lang. Having been to our airports, there's almost always a restroom that is within reasonable distance from the boarding gates. And to those saying na kawawa yung kids, hindi naman sobrang biglaan dadating yan. Had you gone to the restroom na puwede lahat, it could have saved you time and less "kawawa" for your kids. Bottom line, what you are asking for is special treatment and I do not think it should be a cause of complaint kung hindi pinagbigyan.
ReplyDeleteon point 12.49
DeleteCorrect!!! Rules are rules
DeleteWell said 12:49. Pinost pa sa FB para maghanap ng kakampi.
Deletewell she paid for top service, flying business class. at yung card nya kakaexpire lang. and hello it's just a simple request for christsake! naiihi na mga bata get it? get it??
DeleteThey were not flying business class they were just flying with someone who were. Maybe she could have requested those people to accompany her daughters instead.
DeleteDon't blame PAL for your lack of foresight.You should have known your cards expired. If your card expired the day before maybe you could have been given a concession. But a month?! Feeling entitled ka nmn.
Anuba baket marami dito ang fail sa comprehension. Hindi sya Business Class yung kasama lang nila.
DeleteTama ka. Hindi excuse na mga bata kasi yung naiihi. In the first place,if you're a respondible parent who di nit just rely on nannies,dapat maging habit nyo to let your kids pee in the instant na makakita ka ng restroom,lalo na kung mag ttravel,hindi yung kung kelan lalabas na saka ka magkandarapa maghanap ng cr. Don't use the excuse na bata yang mga yan and they will only pee pag time na talaga,coz then it will reflect how lousy you are as a parent. And yes i have 3 girls. Because I'd like to think I trained them well,thankfully di p nangyayari na mapaihi sila sa pants nila whether nsa mall or travelling abroad.
Delete11:08 please read again..hindi sila ang business class but their companions who didnt use the lounge. Rules are there to follow otherwise why put them up? She was asking a favour but customer service still has the right to decline..if she wasnt arrogant she would understand these people are just doing their jobs and they might have strict rules. end of the day theres nothing to complain about unless youre spoiled brat.
Delete11:08 they were not flying business class. Balik ka sa kinder at magaral ng reading comprehension.
Delete11:08 hindi sila business class hindi naman mahirap intindihin yung story di ba? Haha
DeleteThe time you spend arguing and trying to persuade the staff to let you use the CR would be better spent just going to the correct facility in the first place. Just saying.
ReplyDeleteThis!
DeleteI agree. It was not like as if it was a matter of life and death.
DeleteOn point and very funny.
DeleteBuy business class seats to enjoy business class priveleges.
If the staff will bend their rules because of one passenger, how will those who paid for the service react? So ok lang pala kahit economy basta spoiled brat ka? Edi hindi nalang ako magbbusiness class... magpapaka spoiled brat nalang ako.
Tuhmuuuh
DeleteKapag binend ang rules at in favor to some people, magagalit. Pag hindi pinagbigyan, magagalit pa din! Mga Pinoy nga naman! Sala sa init sala sa lamig! Di makuntento! Kaya di umuunlad itong bayan na ito! NO IS NO! Why do you people act like you're so self entitled?! Sheesh
ReplyDelete"you people"? Hindi ka ba Pinoy? LOL. Ang kapal mo.
DeleteBawal kung walang access dahil guests going in the lounge need to be registered in their system. Don't blame those agents who are doing their job. Pag pinapasok ka malay nila if magstay ka pa at kumain. Di naman nila pwedeng iwanan ang pwesto nila para samahan kayo sa loob.
ReplyDeleteobviously, di sila nagpa-importante kasi di nila ginamit ang pangalan ni charo. nakiusap bilang regular na customer ng pal. pero sana naman ang pal, magkaroon ng consideration lalo na at mga bata o kaya senior citizen or disabled ang dahilan ng paghingi ng pabor. lalo pa at di naman abusadong pabor ang hinihingi.
ReplyDeleteActually ma iinis ako kung nagbayad ako para gamitin ang privileges ng Exec Lounge tapos papapasukin nila yung walang valid card. Imbes dumiretso sila sa nearest CR nakipag debate pa sila sa staff.
DeleteSure ka malay natin sa sinabi mong di nag paimportante di na nya nilagay dyan sa post na yan...
DeleteAnon 12:52 AM. Anong point mo kung di niya ginamit pangalan ni Charo? Wala naman pkielam ang PAL. Kung sino ka pa. Rules are rules. Itong daughter in law na to kala mo kung sino eh.
DeletePAL's reply: BAWAL TALAGA
ReplyDeleteLol!
PAL kase is so bulok.
ReplyDeleteit's better than CebuPac
DeleteTrue, di sa pagiging bitter dahil di nila ako tinaggap as FA ha, mahigpit tlga sila mashadong nasunod sa rules, mga ateng pwede mag break ng rules kahit bhira. Kaloka
Delete-not an FA
Sila dba yung super early forced retirement for aging FAs?
DeleteAnon 1:58 ateng kaya ka pala hindi tinanggap e..hindi ka pa nahhire willing ka na magbreak ng rules. it depends with the rules na ibbreak mo, if it's gonna cost you your job which is the only source of income to feed your family, ibbreak mo pa din ba? Kung pinagbigyan niya yun for sure marereprimand yun or worse matanggalan ng trabaho. Will the passenger take responsibility? Of course not. Oo those are kids pero pag pinagbigyan nila yun, what if may ibang gumaya? Edi mas malaking issue pa dba. Besides hindi naman to urgent/emergency situation.
Delete1:58 d ka lang talaga qualified kaya d ka tinanggap!
Delete2:45 Dapat lang iretire yung mga ageing FAs nila na hindi na makatrabaho ng mabuti. May isang FA na nagpahanap pa ng physician onboard kasi nahigh blood. Buti na lang may dalang gamot si doc. May isa namang bisor na FA na hindi na tumatayo sa upuan kasi hirap na lumakad sa laki niya. Inuutos na lang niya sa junior FAs ang mga tasks. hahaha. Etong mga FA na ito, dagdag timbang rin sa eroplano. Magretire na lang dapat.
DeleteMeron din sa mga Kano at ibang lahi oi! Bulag ka lang siguro or selective.
DeleteAnon 1:58 AM. Kaya di umaasenso mga Filipino. Sa mentality mong ganyan. Walang disiplina. Nakakahiya ka.
Delete@3:46 may point ka, pero may point din si 1:58 na sobrang higpit nila sa rules, and totoo na mahirap makapasok sa kanila as FA kelangan ata matalino ka para maging FA jan, for me kung mag apply ka as FA 1:58 try emirates maluwag sa kanila
Delete-Cabin Crew PR101
2:04 natawa naman ako sa comment mong kailangan ata matalino ka to become qualified as FA. Hindi ba given na yun? Alangan naman kunin ng companies mga bopols? Haha
DeleteThe Filipino "sense of entitlement".
ReplyDeleteInfer hindi lang Filipino ang ganyan. Sa lahat ng lahi may mga ganyang attitude.
DeleteRules are rules. If that's your argument, then all similarly situated children should be allowed to use the lounge's rest room. And that defeats the purpose of a business class lounge. Besides, it's not a life-and-death situation
ReplyDeleteBut. Rules are rules. Paano yung ibang bata na nagho-hold din ng pee nila pero hindi Elite members?
ReplyDeletedalhin sa tamang toilet at wag mag aksaya ng oras kaka-plead sa PAL crew na papasukin sila kahit bawal talaga.
Deletee kasi nga ang feeling ng daughte in law ni charo e high and mighty dapat pagbigyan. nasa dulo kaya yung lounge na yan ang sabihin nya ayaw nya lang pagamitin mga anak nya ng c.r. for common people
DeleteThe lady is just doing her job. Instead nakipag talo ka, sana tumakbo nalang kayo sa cr. Feeling niyo kasi entitled kayo sa lahat ng bagay porket mayayaman kayo. Again, the lady is just doing her job.
ReplyDeletefly business class next time so that you can use the lounge.
ReplyDeleteThey are flying in business class. Read again.
DeleteComment ng comment di iniintindi.
- Ateng
Ikaw ate ng ang Di marinong umintindi. Yung kasama Nina ang flying business class but did not use the lounge. Di mo ba alam that if you fly business class you get an invitation to stay in the lounge. They had to ask permission kase nga wala silang invite therefore they are not flying business class. Read again baho ka mag react. Shunga ka
DeleteIkaw ateng ang Di marunong umintindi. She wrote they are flying together with business class passengers who did not use the privilege. Di mo ba alam that if you fly business class you get an invitation to stay in the lounge. They had to ask permission kase nga wala silang invite therefore they are not flying business class. Read again bago ka mag react. Shunga ka. Fly ka business class next time para knows mo ha.
DeleteAteng hindi sila business class passengers, yung kasama lang nila. Ikaw ang may comprehension fail.
DeleteAnon 3:02. Ikaw yung hindi nakaintindi. Hindi sila naka-business class. Friends lang nila ang nasa business class na puwede pumasok sa lounge. Her Elite card is also expired. In short, based on the rules hindi talaga sila puwede pumasok kaya walang K magreklamo kung hindi napagbigyan ang request
DeleteThey are not flying in business class. kasi kung business class sila for sure papapasukin sila.
Delete@anon 3:02 ikaw di makaintindi TOGETHER WITH BUSINESS CLASS PASSENGERS. Hindi sila ang mismong business class. Umayos ng naaayon sa comprehension pls!
DeleteAteng ikaw ang magbasa ulit. They are flying TOGETHER WITH business class passengers daw. If business class passengers sila nakaihi na ang mga junakis at walang kudaang magaganap.
Delete3:02 ang mga kasama nila ang nasa business class, hindi sila. Ikaw ang magbasa ulit.
Deleteateng 3:02am she didnt say she is flying using business class. she just mentioned that they are flying TOGETHER WITH business class passengers!
DeleteRead again.
Comment ng comment di iniintindi.
Ikaw ang di nagbabasa 3:02.
Delete"THEY ARE FLYING "WITH" BUSINESS CLASS PASSENGERS" .
Yung kasama daw nila ang business class. Sila hindi.
Ateng, they are flying WITH Business Class passengers. Read between the lines.
DeleteAteng 3:02AM, she mentioned na yung mga kasama niya ang nasa business class. hindi niya sinabi na sila mismo.
Delete3.02 Ang galing mo makainsulto pero ikaw ang hindi umiintindi. They are flying with Business Class passengers. Read again.
Delete3:02 BUUUUURN. Ouch hahaha
Deletekung umihi ka na sa regular na banyo tapos na. you just want to go inside thats it. act your ticket kung economy ka just be a regular ecy pax. hindi kayo business class. economy is economy, business class is business class. if you want tp enter the lounge buy yourself a business class ticket. end of story
ReplyDeletenakakatawa yung palusot na ginamit 'yung kasama namin nasa business class' kaya go kame. *cringe*
DeleteThat's beyond ridiculous- what if you just urinated in front of them. That's poor customer service.
ReplyDeleteBut she was NOT a valid customer of the Executive Lounge. Expire na yung card nya.
DeleteRules r rules, dummy!
DeleteBut..but there are toilets outside of the lounge. Di sya capable or her kids nya maglakad? Anything wrong with her kids that they cant just hold their pee for a couple fo minutrs and run to the other toilet?
Deletekung ginamit nyang pinaglakad yung mga bata sa common cr imbes nagsayang ng oras na nangungulit sya e di walang maiihi sa panty no!
DeleteAte Carla sobra ka entitled. Namimilipit na sa pagkaihe yun mga anak mo pero pilit mo pa din yun gusto mo. Makipagtalo ba naman imbes na unahin muna dalhin sa CR yun mga bata. I don't think care pa ng mga bata kung mabuhay lounge CR yun gagamitin nila, they just want to pee. Isa pa empleyado lang yang kausap mo. Iipitin mo pa yun tao, paano kung mawalan ng trabaho yan dahil sa yo? Doon ka kay Lucio Tan magreklamo.
ReplyDeleteWell, rules are rules. If they are gonna let you in, it would be unfair kapag may humingi ulit ng ganyang favor sa kanya with the same situation tapos di nila papayagan.
ReplyDeleteOMG! I don't think the management will fire this staff if she'll let the 2 kids to use the toilet. This is a matter of decision making.
ReplyDeleteObviously hindi ka management
Deleteso suggest din sa PAL to change their Mabuhay lounge name to THIS IS OPEN TO ALL REGULAR PAL CUSTOMERS lounge. ok na ok diba?
DeleteYan ang napapala ng may ELITE cards na tamad maglakad!
ReplyDelete*expired elite cards
DeleteMay Expired Elite card na tamad maglakad, kamo. #kacheapan
Deletebawal nga naman kasi why insist. sumusunod lang sa patakaran ang attendant.
ReplyDeleteHello di po mature ang gagamit kundi bata. May special treatment or previlege po sa minors at senior citizen!
Deletebet you pag regular na tao lang yan sasabihan pa yan na dapat sumunod sa rules etc etc etc pero dahil mayaman sinasabi nila na to be considerate
DeleteJusko bata yun. Kung ikaw may anak ihing ihi na matutuwa ka?
DeleteBut those are kids. And naka business class naman sila nga. I remember nung nag travel ako last year via emirates, my tv sa airplane isn't working.. I told the attendant about it. As in casual lang that my tv isnt working. But imbis na ilipat ako ng upuan sa economy, nilipat ako sa business class area. Ganun sila ka-generous at tv lang yun.. Eh eto call of nature na tsktsk
DeleteIs your "I fly via emirates" really necessary? Those are 2 different airlines with different rules. And exactly, there's a reason why Emirates is one of the best airlines in the world. But we're talking about PAL here. If the attendant broke the rule for the pax' "call of nature" then loses her job the next day, will the passenger take responsibility? Of course not. Besides, it's not an emergent situation so breaking the rule is unnecessary. Nabasa mo naman ang tagal pa nakipagpilitan ng pax na ipagamit sa kanila ang CR instead na naglakad na sna at nagpunta na
Deletesila sa designated CR.
Yung reason na "e bata naman gagamit" is not valid. Sa dami ng bata sa NAIA bakit sila lang gusto makigamit ng lounge? Sa liit ng NAIA kung yung pagkuda nya sa attendant e nilakad nalang nya papunta ng CR e di nakawiwi na ang mga anak nya. Ang sabihin nya tinatamad sya lumakad at ayaw ng kadiri na CR. Nagiinarte lang yang babaitang yan.
Delete2:04 hindi sila ang naka business class. kasama nila. magbasa ka muna ulit.
DeleteNothing wrong about this. But rules are rules
ReplyDeleteHats off to PAL staff for standing up with the rules!
ReplyDeleteRule-based nga. Yan ang rules. Dapat sundin. Trabaho ng attendant ang nakasalalay. Instead ginugol nila ang time sa pakikiusal, sana nilakad na lang nila ang banyo para makaihi. Pampam naman masyado.
ReplyDeleteKaya wala tayo asenso sa pinas, simpleng rules di masunod. Eh may sariling rules/regulations ang mabuhay lounge ano magagawa natin? Sinabi naman nya na may cr its just that malayo, im wondering now how far ba? Kya ihing ihi na anak mo, 3x ka nangulit. Eh kung 1st decline palang gumora na kayo sa cr diba. Kaso 3x kapa nangulit
ReplyDeletesometimes it's okay to bend the rules especially if it won't cause any damage to the company. promoting good customer service is what PAL lacks.
ReplyDeleteA good customer service is being fair to ALL customers not just those who demand special treatment.
DeleteI think your reason is invalid. So what is the purpose of imposing those rules? -1:17
DeleteIt might be viewed as good customer service particular to this ONE client, but it is a disservice to all other customers who either paid extra to have legitimate access to the lounge. I really don't get why some people think that bending the rules a little is okay so long as it is in their favor. If we can't abide by the rules sa ganito kaliit na bagay, all the more sa malalaking bagay
DeleteI will definitely get pissed when non-members get access to a membership I pay top money for. Pede palang may makigamit paminsanminsan na di nagbibigay ng dues e bakit pa ako magbabayad ng dues ko din?
Delete-DONYA VICTORINA
I think if ever the FA allows them to pee, it may be a precedent among other passengers. Baka sabihin , "kung sila nga pinayagan, bakit kami hindi?" So they'd rather not allow her to do it.
ReplyDelete1.20 agree, imagine how many passengers try their luck to use the executive facilities everyday. kung pinagbigyan mo ang isa, magagalit yung iba.
DeleteTHIS. Although hindi FA kasi wala sila sa plane, sa gates pa lang.
Deleterules are made to be followed
ReplyDeleteunreasonable and illogical rules should be questioned. simpleng bagay lang di pagbigyan. member naman sila.
Delete2.49 expired na ang card nila uy
DeleteWhat's more unreasonable is she's claiming something that she is not entitled for. Expired card = non member
DeleteShe's afraid to lose her job. Sa panahon ba naman ngayon...
ReplyDeleteMake accommodations for kids. simple math.
ReplyDeleteBaket mo gagawing kiddie bathroom ang Executive Lounge? So kung may ihing ihing bata sa kalsada papasukin mo sa bahay para gamitin ang CR nyo?
DeleteExpired elite card. Even simpler math.
Delete#imtalkingtoyou1.43am
Eto problema sa ating mga Pinoy, marami satin ang feeling entitled and expects others to bend a rule just because nakikiusap sila. Eh kung un ang rule eh? Kung ginamit mo na lang ung time mo na makiusap to rush to the proper bathroom eh aabot ung bata. Tama ung isang anon, it could cause other passengers to think na kapag nakiusap din sila, eh ok lang. Kung maka arte kayo sa kapwa nyo Pinoy sa sariling bansa eh daig nyo pa kung sinong monarch pero if this happened in another country I'm pretty sure tumakbo na kayo sa proper bathroom and would just follow the rules. Why not rant abt not having a bathroom closer to gates?
ReplyDeleteThe employee was just working by the rules of the company. Ang hirap kasi sa ibang customers, they think they could skirt around the rules porke elite card holders kuno.
ReplyDeleterules of the company = bad customer service.
DeleteShunga kung walang mag follow ng rules mas maraming customers ang magagalit.
Delete@ 2:50: "Bawal talaga."
Delete8:00 how educated of you. you can voice out your opinion nicely, di mo kelangan maging trashy.
DeleteOur airport (maliban sa bulok) is quite small and restrooms would not be very far, maybe a 100 or so meters but not really that far. Passengers can usually walk to them. I think yun issue here is madumi yun restroom naten and if you are part of upper middle class to very rich it would be hard for u to use our restroom dahil kadiri at mabaho pa.
ReplyDeletegood point, ayaw nilang gamitin ang normal CR dahil dirty at smelly. sanay sila sa sosyal restrooms.
DeleteInstead of arguing with rules you could have just used that time to walk to the public restroom or paid for that Mabuhay lounge to use its CR. Hay nako! Mas maganda nga siguro kung nagpakilala ka na lang alam mo naman sa Pinas drop drop lang ng name palakasan ba.
ReplyDeleteI also have 2 little ones but it would be unfair to those in The Mabuhay Lounge who paid a lot of money to use that facility. We live in a society where we should respect rules. She has no right to rant on PAL because the employee is only fulfilling her duties.
ReplyDeleteJusko yung kapatid ko kahit ihing ihi na nakakaawa na rin, mega takbo pa din kami kahit malayo. Daig pa namin nagmamarathon pag kailangang kailangan na. Sabagay, baka naka highheels kayo kaya di niyo keri yung sprint na ginagawa naming walang elite cards. Magkakalevel lang tayo this time.
ReplyDeleteentitled much?!! most 'regular parents' like I am would just carry our kids running to the next banyo kahit malayo rather than demand for a lounge entry.
ReplyDeleteCorrect! Nakakainis yung mga taong reklamo ng reklamo just because hindi pabor ang mga rules and regulations sa kanila. Tapos idadaan sa social media.
DeleteRules are rules . Your card was expired . You were not flying business class. You CANT use the Lounge
ReplyDeleteMadaling sabihin bec we are not the one who will lose the job just in case, She did not use charo santos influence but she ranted about this lol....if simple people can obey simple rules why can't she ?
ReplyDeleteRules are made for reasons. However, there are sometimes exception that allows humanitarian and providing assistance to oldies, pregnant and kids/ children.
ReplyDeleteAng hirap sa tao feeling sila lang ang palaging exception.
DeleteThere's a special restroom there for pwds, babies who need diaper change & seniors. That would be ok for pregnant woman & kids too.
DeleteNormally there is a general rule to follow. But kaya nga kailangan ng human being eh dahil hindi lahat ng rules you need to strictly apply. Kung matanda na maihi na o bata na hindi mapigilan ano ba naman ung paihiin yan. Sa ibang bansa nga, kahit na nakalagay for disabled at pag mahaba ang pila ng regular na rest room binubuksan para sa mga bata at matanda. And for PAL i would be surprise kapag sasabihin nila that rules are rules coz there will always be cases that you deviate on rules.
ReplyDeleteE kaso private at paid for yung executive lounge tapos i compare mo naman sa public restrooms na free for all.
Deleteganoon po talaga. Kung patakaran patakaran. Minsan tayo bumabatikos sa ating sarili bakit natin nakukuha lahat sa pakiusapan. Kesyo ang pinoy makiusap lang kahit bawal pumapayag. Pero pag once nanindigan ka na may patakaran magagalit. Sala sa lamig sala sa init lang talaga ang pinoy. Ikumpara mo sa ibang bansa eh pag may patakaran di na ipinagpupumilit kasi mismo yong tao umiintindi hindi ipipilit ang di dapat.
ReplyDeleteThis!
DeleteI can see from comments na hati talaga ang mga pinoy in terms of discipline. Mrs concio, if you're trying to be a normal citizen, sundin mo ung rules. Sana ginamit nalang niya ung connection nya, wala pang problem. Eh pano tayo aasensyo nyan kung lahat nalang idadaan sa pakiusap? Sana tumakbo nalang sila sa toilet instead of wasting time to discuss. Nastress na nga anak nya, naimbyerna pa sya, nagreklamo pa! Dun ka sa customer service magreklamo hindi sa social media. At PAL, kumuha kayo ng system na may cust history. Mkikita mo agad kung high flyer or not, at reason ng expiration- non payment or card on its way.
ReplyDeleteI'm with her sana pinagamit nalang kahit mag totoilet lng kng makitang kumain din sisitahin in other countries like Aus Kids are really looked after especially their needs.
ReplyDeleteTip to all parents, make sure you make your kids to go the restroom before you leave the house or it may be hard to find another decent CR.
ReplyDeleteKapag batang lalaki, less problem.
DeleteHow far is it from the gate where they are to the CR? Her kids must have been holding their pee and waited till they can't hold it any longer. yes kids are kids but the situation smacks of non discipline. Ipakita pa sa mga basta na puede mag break ng rules. Tsk tsk. As a Mom, we always have bathroom breaks. Pag dating sa is an place my first question to my kids is, "Anyone needs to go?" Kung mga anak ko yan I would task them Kung bakit nila pinigilan at Di nagsabi agad. Hmmm, rich kids, perhaps busy playing with their gadgets.
ReplyDeleteIt's not actually that far. Near both ends may toilets. Can't remember kung meron din sa gitna. Ang Daming cubicles sa loob. Sense of entitlement lang ang pinairal dito. Rules are made for a reason.
DeleteKung naglakad ka papuntang banyo nakaihi na yang mga anak mo. Expired ang card mo and like what you said they are just doing their job.
ReplyDeleteIf they allow you, then they have to allow other passengers with the same problem as you. Para sa alin pa ang exclusivity ng lounge if lahat ng bata pagagamitin nito.
ReplyDeleteNalayuan ka imbis na dumiretso ka na sa cr nkipag talo ka pa sa staff na gngwa lng nla trabaho nla. For sure hndi lng nman kayo nakaranas ng ganyan ihing ihi na at malayo ang gate and besides expired na dn pala card nio. Tsk tsk pa vip masyado! Rant ng rant di nag iisip. Memapost lang tlga!
ReplyDeleteikaw magisip. may keypad ka. di ito twitter. di limited ang characters, pwede. o gamitin pinagaralan mo para buotin mo words na tinatype mo.
Delete@2.36 ikaw ang pendantic. Basta naiintidihan mo ang gist ni 5.39 what gives?
Deletewhat gives??? lol ayusin mo 6:10
DeleteFor sure gsto ka payagan ng staff kng sila lang masusunod eh since may rules sila na kailangan sundin. Pwede ka nila pagbigyan pero maririsk naman trabaho nila. Mabbgyan mo ba ng trabaho yan if ever makasama sknya ung pag payag nia sa gsto mo. Think before you click! Reklamo ng reklamo wala sa lugar
ReplyDeleteRules are there for a reason. Especially in airports where SECURITY is a top priority and you cant bend rules just to accomodate people.
ReplyDeleteRules are rules, inis ako sa mga ganyang self entitled na tao lalo na sa mga magulang na ginagamit mga anak! sus
ReplyDeleteRules are rules nga but in this case, they were not asking for too much. Di naman sinabi na pagamitin sila ng lounge as usual. kung di naman nawiwiwi yng bata eh di naman makikiusap makigamit ng banyo. Smart judgement should have been used especially kung regular customers naman sila talaga. Nagkataon lang na na-expiran na yng card. Kaya walang kakwenta kwenta customer service minsan talga dito sa pinas. ang daming hindi marunong gumamit ng smart judgement.
ReplyDeleteHindi naman emergency. Feeling entitled lang talaga. Ang kapal magrant
Deletepanu magiging smart judgement ang pagpapaihi sa bata? may common cr na malayo daw which i doubt. hindi naman napaihi sa salwal ung bata so i would say smart judgement sa part ng crew un. expired ung card so definitely wala pa silang balak irenew un kasi dapat nirenee na nila bago pa magtravel kasi sayang un perks.
DeleteWell if you're smart you would have gone straight to the public restroom instead of trying to blag your way into the VIP area.
DeleteRules are rules. The rule applies to all, otherwise, none at all.
ReplyDeleteGood job PAL agents for being consistent with your policies.
Sa iyo naman, girl, responsibility mo to check your travel docs, including airline membership status. Frequent traveler ka considering you have Elite Mabuhay membership, so dapat inasikaso mong ma-renew yan months before ka mag-travel.
The first time sinabi na hindi pwede, sana naglakad na lang kayo sa common cr. Hindi malayo noh! Tamad lang kayo maglakad. OA naman.
Hey entitled brat! Rules are rules.
ReplyDeleteSakit ng mayayaman at maimpluwensya: primadona/diva
ReplyDeleteMrs. Concio, Now you know why Business class tickets are more expensive. If you are not willing to shell out the money do not expect the perks! Entitled much!
ReplyDeleteGaniyan talaga pag hindi sanay sa mabuhay lounge. Napaghalatang naka jackpot lang itong carla eh
ReplyDeleteShe was obviously expecting special treatment. And that is just wrong. Kudos to PAL for strictly enforcing rules.
ReplyDeleteWould have been different if it was Charo who accompanied the girls and requested to get inside. Kung siya ang may expired na card, I bet magkakandarapa ang staff to bend the rules. Hmmm...
ReplyDeleteThe good 'ol Pinoy trait: PAKI USAP! Tas nagagalit pag hindi pinag.bigyan. Aba aba aba!
ReplyDeleteI can't understand why a lot of people commented here re "rules are rules"... my goodness, it's not as if these people are asking for something which is life-threatening! Why do people have to be so bookish and theoretical??? Can any of you try to at least think outside the box? Try to live outside the Phils. and you will know what I'm talking about.
ReplyDelete1.36 I live abroad and here if you try get in a VIP lounge without valid card they'll throw you out pronto. The problem with Mrs Concio is she's used to being the exception to the rules and when she got denied entry she's kicking off her rattle out of the pram. Brat.
Delete1.36 Saang bansa ka naroon at allow nila ang gumamit ng VIP area miski hindi ka member? Baka isa ka rin sa mga feeling entitled wherever you go.
DeleteAre you saying that people who live in the Philippines have a limited perspective? I live abroad but I dont agree with your point of view.
DeleteLol. Baka iniisip mo e parang mall/restaurant/cafe setting lang yan!? It was in a members-only/exclusive lounge area inside an airport. Its not as if its a "relaxed" environment where you can be loose about rules. At you already said it, hindi nga life threatening so bakit ko pagbibigyan?
DeletePanig sana ako kay Concio, yun e kung wala na talagang ibang CR sa airport. Kaso hindi, meron ibang CR. Pinanindigan lang ni Concio pride nya at ginamit pa excuse mga bata. Malamang gusto din nya gumamit ng CR sa lounge. At kung talagang boarding na, pwede naman nila gamitin toilet sa loob ng eroplano. Malamang din kaya kontodo hindi yung sa lounge attendants kasi napagalitan na mga yan sa nakigamit ng lounge noon.
ReplyDeletePublic restroom inside PAL Terminal 2 is located at the middle of the airport near Duty Free. The floor area of Terminal 2 is not huge. Mabuhay Lounge is not even 100 meters away.
ReplyDeleteanother example kaya di tayo umangat-angat...rules are rules it was there for a reason
ReplyDeleteTaray naman ni madam! Nagpasocial media pa e mali mo rin naman! Katamaran ang tawag dyan! Daming CR sa airport noh? Anong malayo?? D porket sikat ka papayagan ka na sa simple request mo. Kaya nga rules dba?? Kaya d umaasenso Pinas e daming taong kagaya mo! Power tripping!!
ReplyDeleteSana pinagbigyan na lang ang mga bata.
ReplyDeletepag bawal bawal! wag pasaway!
ReplyDeleteComing from someone working in the airline industry.. ill say yes power tripping yan..
ReplyDeletePag expired ang card expired na kahit saang airlines even the best on the list...
Lounge access at pasuyo, no exception yan again sa lahat ng airlines kahit top best pa...pag walan access wala talaga..
Courtesy is only given on life threatening or extenuating circumstances
Now if they were allowed as a courtesy good, pero pag hindi pinayagan wag ba mag inarte, mga airport natin bawat sulok may CR...
...sa mga nagsasabi kesyo bata yun, hindi pa din excused, pag nang didiri, always bring alcohol, anti bacterial wipes, some water, so you can clean it before using it..
Masyadong feeling entitled yan..
Korak! Feelingera kasi Concio? So dapat entitled agad agad? Pathetic!
DeleteWould have been different if it was Charo who accompanied the girls and requested to get in even if the Elite card has already expired. Think about it. I'm pretty sure the receptionist/staff would so much willing to bend the rules a little for CSC. Di ba?
ReplyDeleteAnd Im pretty sure too that Ms Charo Santos Concio will not insist if she knew her Elite card had already expired duh?!!
DeleteMeanwhile there's valid customers waiting in line because this primadonna is hogging the reception trying to claim something she is not entitled for. #timewasters
ReplyDeleteI follow this IG account for some reason medyo may pagka famewhore / attention seeker ng nag post for them. Anyways rules are rules. If youre flying economy, sorry then use the CR outside the lounge. If only youve renewed your card then maybe baka naka ihi ka pa. Nag rant ka ikaw rin napahiya coz no one is symphathizing you on this
ReplyDelete"Remember your humanity and forget the rest." -Bertrand Russell
ReplyDelete