Tapos nangangarap ang CebuPac maging national carrier natin? Walang wala kayo sa aviation flight standards at customer service ng PAL. Gising din sa ilusyon uy! DAPAT SINUSUSPEND ANG COMPANY NA TO PARA MATUTO EH.
Ah, too late. And this, is additional ammo for the wrath of one Atty. Fortun. Getting stranded by your incompetence without compensation and assistance is very stressful and aggravating. Not unless you like beast mode passengers.
Aysus. Hindi porket system generated lusot na kayo. Hay nako. Padalhan niyo pa din ng email o sms yung pasahero pag cancelled ang flight nila. People do not always check their emails.
i think kasalanan ng IT Department yan ng CebuPac. ang depensa nyo system generated ang email na mag check in na kahit cancelled ang flight? hello???? pwede naman gawan ng paraan ng IT yan to prevent that email. walang coordination sa Cebu Pac ang mga departments. tama lang na idemanda yan para matuto. ang dami nang kapalpakan ng Cebu. obvious na puro palpak magtrabaho ang mga empleyado dyan.
Sa totoo lang, IT is only the whipping boy dito. Kung walang orders from the business, sales or marketing, hindi gagalaw ang IT. Anyway, regardless of department, kasalanan pa rin yan ng CebuPac, so well, good luck na lang sa Legal department nyo.
Yes, management ang accountable dito. Hindi naman gagalaw ang IT kung walang nirequest ang other departments na may approval ng higher-ups. Yun ang butas sa controls nila.
Sus. Saka lang nagapologize nung may bigatin na nagreklamo. May lack of foresight ang management tsk tsk. I wonder how the other airlines handled the cancellations?
PAL sent early notifications of cancelled flights, made announcements din sa newspapers and social media. And well, wala nag online check-on notice yung cancelled flights, hahaha!
Kung kapalpakan lang nman ang pag uusapan, no.1 ang cebu pacific! Buti nga at mademanda kau.. Panay apologies lng ang alam nio palibhasa kaya kayanan nio ung ibang pamasahe.. Belat!
Marami nga sablay ang Cebu Pac pero mas matindi yung isang carrier na A. Halis lahat nf flights delayed, pahirapan kumuha ng refund at ang customer service wala ka mapapala
Cebu pacific did not send any email to advise that my mom's flight was cancelled last 18th nov 8:15pm. Kung di pa nanood nanay ko ng news, di pa namin malalaman. So nagparebook ng 5:30am, 18nov. My son (10mos) and my mom went to the airport last at 2am kase 5:30am ang flight. Nakatanggap kami ng email for webcheck-in pero announcement na cancelled nanaman ang flight wala! Jusmio! Maiintindihan pa namin sana kung my empathy kang matatanggap sa mga empleyado ng cebupac! Kaso wala!
Sorry is not enough. If passenger.nga malelate, madadaan ba sa sorry? Kaya, dapat it should be the same. Pay up/compensate the customers for all the inconveniences caused by your inefficient company!
System Generated? Napaka incompetente nyo naman para hindi ma-stop ang system generated email instead of sending email for cancelled flight. Listi kayo.
last vacation sa pinas we used CP and needless to say very disappointed talaga ang buong family. uhaw at gutom ang aabutin ng mga taong kapos sa budget, dahil sa 3 hours na delay wala man lang libre crackers at tubig para sa mga passengers. papaano pa kaya pag nasa ibang bansa ka!?
Cebu Palpacific
ReplyDeleteTapos nangangarap ang CebuPac maging national carrier natin? Walang wala kayo sa aviation flight standards at customer service ng PAL. Gising din sa ilusyon uy! DAPAT SINUSUSPEND ANG COMPANY NA TO PARA MATUTO EH.
DeleteAh, too late. And this, is additional ammo for the wrath of one Atty. Fortun. Getting stranded by your incompetence without compensation and assistance is very stressful and aggravating. Not unless you like beast mode passengers.
ReplyDeleteTrue, useless na ang apology sa dami ng pinerwisyo. See you in court daw sabi ni Fortun.
DeleteAysus. Hindi porket system generated lusot na kayo. Hay nako. Padalhan niyo pa din ng email o sms yung pasahero pag cancelled ang flight nila. People do not always check their emails.
ReplyDeletePatay kayo nagalit si raymond fortun!!! This case may cost a fortune ... harharhar fortun fortune ... waley?....
ReplyDeleteyea yea blame it on technology.. blahblah
ReplyDeletelagot na kayo cebupac kay atty.fortun
ReplyDeleteSend your best lawyers in court. - Atty. Fortun
ReplyDeleteIt's too late to apologize.
ReplyDeleteSystem fault nanaman....dyan kayo magaling eh pansariling kapakanan nyo lagi ang una
ReplyDeleteSorry na lang ganun?!
ReplyDeleteSo, sincerely apologize lang? Ganon na lang ba yon Cebu Pacific?
ReplyDeleteHindi mag tatanda yan cebu pacific kung okay lang ang sorry. Sue them Atty! Im with you on this one
ReplyDeletei think kasalanan ng IT Department yan ng CebuPac. ang depensa nyo system generated ang email na mag check in na kahit cancelled ang flight? hello???? pwede naman gawan ng paraan ng IT yan to prevent that email. walang coordination sa Cebu Pac ang mga departments. tama lang na idemanda yan para matuto. ang dami nang kapalpakan ng Cebu. obvious na puro palpak magtrabaho ang mga empleyado dyan.
ReplyDeleteyou're right. they forgot to do this. sobrang fail.
DeleteSa totoo lang, IT is only the whipping boy dito. Kung walang orders from the business, sales or marketing, hindi gagalaw ang IT. Anyway, regardless of department, kasalanan pa rin yan ng CebuPac, so well, good luck na lang sa Legal department nyo.
DeleteTama. Yung incompetence and poor customer service nila sobrang nakaka high blood na. It's about time that they learn ACCOUNTABILITY.
DeleteYes, management ang accountable dito. Hindi naman gagalaw ang IT kung walang nirequest ang other departments na may approval ng higher-ups. Yun ang butas sa controls nila.
DeleteSus. Saka lang nagapologize nung may bigatin na nagreklamo. May lack of foresight ang management tsk tsk. I wonder how the other airlines handled the cancellations?
ReplyDeletePAL sent early notifications of cancelled flights, made announcements din sa newspapers and social media. And well, wala nag online check-on notice yung cancelled flights, hahaha!
Delete#EpicCebuPalPac
Hindi mag tatanda yan cebu pacific kung okay lang ang sorry. Sue them Atty! Im with you on this one
ReplyDeleteLow cost, bad service, incompetent cebu pac!!!! Dami nyo na palpak .
ReplyDelete#damagecontrol
ReplyDeleteNgayon may apologies? Sa e-mail niyo re cancellation of flights, wala.
ReplyDeleteKung kapalpakan lang nman ang pag uusapan, no.1 ang cebu pacific! Buti nga at mademanda kau.. Panay apologies lng ang alam nio palibhasa kaya kayanan nio ung ibang pamasahe.. Belat!
ReplyDeleteMarami nga sablay ang Cebu Pac pero mas matindi yung isang carrier na A. Halis lahat nf flights delayed, pahirapan kumuha ng refund at ang customer service wala ka mapapala
DeleteChaka na nga ang uniform ng FAs nyo, mas chaka pa ang serbisyo nyo!
ReplyDeleteCebu pacific did not send any email to advise that my mom's flight was cancelled last 18th nov 8:15pm. Kung di pa nanood nanay ko ng news, di pa namin malalaman. So nagparebook ng 5:30am, 18nov. My son (10mos) and my mom went to the airport last at 2am kase 5:30am ang flight. Nakatanggap kami ng email for webcheck-in pero announcement na cancelled nanaman ang flight wala! Jusmio! Maiintindihan pa namin sana kung my empathy kang matatanggap sa mga empleyado ng cebupac! Kaso wala!
ReplyDeletehellllllooooo.... ano pa bang bago sa basurang airlines company na to.
ReplyDeletePareho madaming palpak ang PAL and Ceb..Puro pera lang iniisip.
ReplyDeleteNAPAKA IRRESPONSIBLE NAMAN! Ganon ganon na lang yun, sorry?!?
ReplyDeleteKaya ako palaging PAL ang sinasakyan kahit medyo mahal kaysa ma stress at masira ang bakasyon dahil sa palpak na CebuFac
ReplyDeleteMay Jetstar pa naman, better low cost service compared sa basura airline na to.
DeleteActually, if you book your flight quite early, PAL results in almost the same/lower fare than Cebpac.
DeleteSorry is not enough. If passenger.nga malelate, madadaan ba sa sorry? Kaya, dapat it should be the same. Pay up/compensate the customers for all the inconveniences caused by your inefficient company!
ReplyDeleteHindi namin kelangan ang sorry nyo! Ang kelangan namin maayos na serbisyo! #cebupac'ssorrynotsorry
ReplyDeleteSystem Generated? Napaka incompetente nyo naman para hindi ma-stop ang system generated email instead of sending email for cancelled flight. Listi kayo.
ReplyDeletenag worry tuloy ako...nag pa book pa naman ako ng flight sa cebupac...baka mangyari din to sa araw ng flight ko...sana hindi...
ReplyDelete-xoxo-
ano yun, puro sorry na lang ganon?? di pwede ganyan, dapat matuto sila at pagbayaran ang consequence na ginawa nila!
ReplyDeleteGanyan din palusot namin sa call center pag may fault ang company! System issue pa more!
ReplyDeleteAng maganda sa ceb pac... May libre kang flight pag nacancel flight mo. Anywhere basta lipad nila.
ReplyDeletelast vacation sa pinas we used CP and needless to say very disappointed talaga ang buong family.
ReplyDeleteuhaw at gutom ang aabutin ng mga taong kapos sa budget, dahil sa 3 hours na delay wala man lang libre crackers at tubig para sa mga passengers.
papaano pa kaya pag nasa ibang bansa ka!?
Doesn't save you from getting sued, Cebupac
ReplyDelete