Lately may mga tumatawag pretending na from globe sila and nanghihinhi ng info na sinasabi na may promo na pede na daw magkaron ng 499 na plan sa globe. Need lang ng verification ng info. Sounds fishy, e 2 na line ko sa globe tapos me promo na naapprove ako sa promo na 499? Grabe mga numbers ko alam nila lahat at ibang info ko. Kakatakot din tlaga
Hi Anon 8:19! If you are indeed a BDO Manager, I guess it's about time BDO gathers its employees for trainings and refreshments. I am not from BDO, however, I am an account holder, and I am 100% sure that Transfer to Another Local Bank really do exist. BDO charges Php100.00 for such transfer. Transfered money will be credited same day if it was done on or before 10 am and will be treated as next banking day transaction should it fall beyond that or during weekends/holiday.
Hi, I read your post. I was wondering why CCTV footage from SM establishment can't be viewed. I am in the process again of filing another request to view the CCTV footage of the untoward incident that involved myself as the victim. The incident happened in SM hypermarket. My whole bag was stolen from the big cart as I was in the meat section when I asked for CCTV footage they ask me to wait for 24-48 hours which ended 8 days after the incident. Only to find out that they can NOT give me the CCTV footage because of very reasons. whatever their reasons... Guys!!! I learned that every customer inorder to know what transpired during an incident where you lost your item, We , as customers have the right to ask for the CCTV footage. I WONDER WHY THEY DEPRIVED ME OF SEEING THE CCTV FOOTAGE THAT MAY RESOLVE THE PROBLEM REGARDING THE LOST BAG OF MINE. Sounds bad...something ain't going right in SM. Whoever reads my post, I hope you can give me some idea to further enlighten the case. thank you guys....
buti nga sya 48k lang, ako umabot ng 75k phone bills, that was the time nag-umpisa yun mobile internet nun na dapat i-set up pa yun code na Time, basta complicated process, in the end they charged me 75k for Internet usage of 1month at di ko na naibalik. samantalang sa usual internet billing ngayon, w/ that amount, it could have paid my internet bills for 5yrs! may mali talaga dyan sa pamamalakad ng Globe, parang third world class nga.
OMG.. Thank you for sharing this! What an eye opener! I also thought that your mobile number is a very good way to retrieve passwords, etc. until now! :(
It's a detailed account to answer any questions for someone who is genuinely interested. If you are not concerned about preventing this from happening to you, do not read it. Do not deprive us who are by asking for brevity.
Grabe nakakatakot. Iba na talaga ang panahon ngayon. Thank you Mr. Caballero and Fashion Pulis for posting this. I'll inform my friends and family about this.
Thank you for sharing this to the public. And I do appreciate the clarity of your post because a lot of readers may throw in irrelevant questions and even judge and crucify you. However, I do not advise the use of password managers for reasons related to digital security and integrity issues as well. It even gets more problematic if tech services for this app/service are not based locally. But then again, thanks for sharing this with clarity. Hopefully it gets fixed and assured by Globe.
P.S. your encounter with entry level manager and downward only validates their poor customer service. With the senior level lady, that's the reason why she basically got promoted. She knows how to manage both up and down.
@1:04 AM posted details about a possible inconsistency of facts (i.e., are transfers to unenrolled accounts really possible above P10k at a time). Sana ma-clarify ito.
That said, if we assume everything Ian said was true - which is what I want to believe - Ian was "blocked" by lower level customer service because Globe will always to protect itself against liability, and therefore not allow access to the footage.
You may or may not agree with me, but Ian was "finessed" with good customer handling by the higher level manager. Did the manager's "empathy" address the situation? Maybe Ian feels better, but I didn't get the sense his problem was addressed.
To recap:
(1) if this is indeed a new type of SIM/mobile phone related scan, Globe will act to protect itself first. Let's not be naive and think Globe will show you footage that could show they are at fault.
(2) Too bad, consumer protection here is very weak and the main recourse Ian has is to go to DTI's Consumer Protection Division, where he will have to explain this scam in depth before they take action. And then there is no guarantee that he will get any justice to his case, including his money back.
If Ian had the perserverance and resources, he should get a lawyer to help him.
Hi Anon 208. I was not referring to the availability of footage in relation to the poor customer service I mentioned. We both know that it won't be easy to get access to that as they are also protecting other customers covered with that footage. Ian also understood the requirements. The problem is when you promise customers that you will get back to customers after 24hr by calling, you have to do it. If you can't do it, then give the customer a heads up and updates to make him feel that you are sincere. That's the point of customer service bro, you have to make your customer "fitnesses" in cases like this which requires thorough and intensive investigation. We both know it's not a simple over-the-counter problem. It did not quickly solve the problem, but yes you have to show empathy and sincerity along the way. So I throw it back to you, don't be naive. Customer service is more on being 'experiential' as you tackle or troubleshoot the issue with the customer. But yes, going beyond Globe can hasten actions for resolution.
Hi Anon 208. I was not referring to the availability of footage in relation to the poor customer service I mentioned. We both know that it won't be easy to get access to that as they are also protecting other customers covered with that footage. Ian also understood the requirements. The problem is when you promise customers that you will get back to customers after 24hr by calling, you have to do it. If you can't do it, then give the customer a heads up and updates to make him feel that you are sincere. That's the point of customer service bro, you have to make your customer "fitnesses" in cases like this which requires thorough and intensive investigation. We both know it's not a simple over-the-counter problem. It did not quickly solve the problem, but yes you have to show empathy and sincerity along the way. So I throw it back to you, don't be naive. Customer service is more on being 'experiential' as you tackle or troubleshoot the issue.
Hi Anon 2:08! I have tried requesting CCTV footage from a big supermarket where my Mum lost her phone right at the cashier/bagger. It took them two weeks (but at least they did) to provide us with printed copies of CCTV footage. However, they cropped out the man who stole my Mum's phone and told us that if we want to know who the culprit was, we have to file a case first in the court which we didn't. I've only requested for the footages to prove to the supervisor who embarassed and judged my Mum that my Mum indeed was telling the truth. This is customer service in the Philippines.
I was convinced at first about this scam and was really afraid for my account's safety as well. Pero have few questions lang kaya medyo nag-doubt ako.
About the money transfer please enlighten me. is it possible to transfer money from BDO to different bank (e.g. Security Bank)? Also, BDO only allows us to transfer 10k at max for the unenrolled account ee. So how's 48k possible to transfer at one transaction and yung email to confirm that such transfer happened is not the same as what I normally receive when I transfer money.
Not boasting here mga ka-FP medyo confuse lang ako if this is legit or not. Need some clarification na din. Any BDO employee here?
baka copy-paste yan sa wordpad kaya iba ang format. anyways, malamang nyan naenroll na yung sa security bank na account kasi may confirmation yan sa email/phone upon enrolment. eh diba nawalan ng access sa email and sim yung owner that same time.. and may charge ang funds transfer sa other banks.
Recent changes in BDO Online Banking now allows you to Send Money to Other Local Banks with a daily max of 50k and a fee of 100pesos. Nasa website po ung info na yan and Nagawa ko na rin yung ganyang transaction before.
I have a bdo account online. I am surprised though that you can already transfer to another bank other than BDO. I am glad that there is a facility like this already. Will confirm with BDO. Having said that I know that when you enroll a third party account, you have to hand it to the branch nearest you the enrollment form. So that would take about 24-48 hours. I always make a bank transfer from one BDO account to another BDO account. The Fund transfer information that is e-mailed is so not like what is above. There are only few details like source/destination account number, amount, remarks and one of the most important detail that Ian forgot to include.. the transaction reference number. Whenever you do a fund transfer whether a third party or within your accounts, there is always a transaction reference number. Transaction reference number is very important.
Thank you guys for clarifying my doubts. As for the enrollment of third party accounts I believe either you have to go to your nearest branch to approve the said enrollment of you have to personally pin the 6-digit code given to you online using your ATM card.
Hello guys! BDO account holder here. Previously, fund transfer is really a pain in the a** for BDO subscribers since you have to enroll third party accounts to the branch itself or verify such enrollment by pinning in the six digit codes given by BDO via ATM. However, recent changes have been made wherein you can already transfer funds without enrollment. I have tried transfering fund to an unenrolled BDO account with a limit of 10k per day. Yes, Transfer to Local Bank is now possible without enrollment. I am not quite sure about the amount limit per day as I haven't tried doing it so. These features can be accessed through the website and not yet in the mobile banking android app (based on experience -- these features are not yet found in the mobile app)
question: how did the culprit know the user id and password sir ian? i dont get it how the culprit was able to transfer money if he/she didnt know the userid and password of the victim
that is my question as well. I am a BDO customer and they are super strict in password reset. They only send the OTP, not the username. So how come the scammer was able to access his BDO e it will need a username?
base sa story, sim change = criminal got the cell #, used cell # to reset email account, used email account to determine BDO username, used email account to reset BDO password or used cell # to reset BDO password.
Since I am paranoid with the situation (Globe and BDO account holder here), checked on my Online Banking account and there's a Forgot User ID link wherein it will prompt you to enter the email address used in the account. Since the culprit has access to the email address and postpaid number, it was indeed easy for him to navigate through the BDO account. Sad but well-played.
BDO has now made it more accessible for on-the-go clients to fund transfer to another local bank, unenrolled BDO accounts, or send money through pickup and door-to-door.
I do not know the policies and limits pertaining to these mode of transfers, however, I have tried transfering to an unenrolled BDO account to which BDO has limited me to 10k per day.
As per BDO Transfer to Another Local Bank, I do not have an idea how much money per day can be transfered. Stated on their website, only FT made on or before 10:00 am is guaranteed for the same banking day credit. Any transaction made beyond that and/or during weekends and holiday, will be treated as next banking day.
If by chance the culprit has accessed his account few hours the night he found out he was scammed, can BDO possibly freeze the transfer since I will assume the fraud happened past 10 am since majority of malls we have open by 10? Can't they coordinate with the receiving bank the moment they received the fraud alert so the bank can hold off the withdrawal until an investigation is finalized?
More so, like what Anon 1:04 said, how did the culprit possibly access the account given the fact that BDO NEVER SHOWS the USERNAME of the account holder to any of the transaction email they send? I am a BDO account holder and majority of their emails to me were encrypted. Only the last 3 digits of the account number were shown in the emails. I scanned through my transaction emails and none of the emails contained my username even the very first mail I received upon registration to online banking. Did the account holder save his USERNAME somewhere in his accounts? I am quite sure BDO's safety measure has no loopholes yet.
With regards to CCTV footage, I have experienced requesting it from one known supermarket when my Mum lost her phone while paying for her groceries. I was talking to her on the phone when she unmindfully placed her phone right where the bagger usually stands. The supervisor argued that my Mum could've lost it prior to entering the grocery and not in the premise of the grocery. She also said that their employees uniforms have no pockets and they can't possibly hide any stolen things while at work. My Mum was very furious when she arrived home as she was judged by the supervisor without proper investigation. So I rushed to the supermarket, and showed my call log to the supervisor and the grocery receipt of my mother. The receipt and my call log was only a minute behind one another. I dared her to have my call log verified at my provider. That's the only time she entertained our side. We requested a copy of the CCTV footage and she immediately told us that such request must be relayed first to the main branch/department and still upon approval of the legal team. I told her I don't care how long it will take us so long as I can show to her face that my Mum lost her phone at their counter. Two weeks after, we received a text message from the management that the copy of CCTV footage was already available. When we went there, they gave us printed copies of the CCTV footage screengrab but it was obvious that it has been cropped. They said they can't show the face of the person who stole my Mum's phone unless we file a legal case. It was quite obvious too that the phone was intentionally hidden in between paper bags so my mother will no longer notice it. So yes, the management will try to conceal what really happened in order for them to clean their brand.
I hope Globe as well as BDO will speak up regarding this matter to clear whatever confusion and paranoia this post brought to their clients. I am both a Globe and BDO account holder.
Since the whole situation really puzzled me being both a Globe and BDO account holder, I checked on my mobile banking account and I stand corrected. There's a link wherein you can click on the Forgot User ID link and it will prompt you to key in the email addressed registered on that account. Since the culprit has access to the email accounts via recovery options, it will be very easy for him to navigate through the BDO account. Well-played.
Pwede pa lang mag-transfer ng 48k at one shot? To think na different bank pa yung receiver. Whenever I do online BDO to BDO transfer kasi may prompt na 10k per transaction lang. So mag-through ka ulit ng same process to transfer another 10k, and so on. Or baka sa account ko lang ito.
Bulok ang Globe! ganito kinatakot ko mangyari when i was notified by Viber that my old postopaid account is suddenly registered. few months ago ko lang pinaputol yun, ni wala pang one year, tapos nirecycle na ng Globe yung number and nasa ibang tao na. Andami kong accounts na in-update! Oo, dapat dati ko pa ginawa, pero iniisip ko kase dead number na yun. Sa dami ng tanong at explanation ng Globe bago ako nag-cancel ng Postpaid Plan, sana man lang sinabi nila na gagamitin nila ulet yung number ko, na nag-rerecycle pala sila ng number. Nagtanong ako sa Smart, di daw sil nagrerecycle ng number!
take legal counsel wag mo na intayin ung globe... theft and identity thef.. hindi naman hahanapin ng globe ung mga scammers para sayo, its the police .. the more you wait the more time you give them to get away.. and those two receipients are automatic suspects.. dont try to play policeman.. let the police do their job.. kung hindi nila binalik ung pera mo at withdraw nila in some atm makikita un sa cctv ng atm machine.. only the police can issue a warrant allowing these footages to be available.. stop wasting time texting them..
Don't share your main e-mail account, don't it use for creating social medias. Even if yun ang main account mo, never save details about your bank accounts. Lalo na kung ginagamit mo eto for online banking and online shopping. Always use another e-mail for your social account. For your main e-mail register it only to your devices, kahit na they got your number as soon as it was sign-in to a different devices, e-mail will be sent to you. Hindi lang number mo ang register kundi style and type ng device na gamit mo. My phone is pre-paid and I register it, always pre-loaded. So it won't be cut-off. Yes, number can be recycled. So as soon as your number was out of signal for 6-12 hours, call your network asap. Change or remove your dead number out your online bank and shopping account. Always 2 to 3 e-mail address for verification. Don't use your debit or credit card directly for online. Use a third party, such as paypal. You can just fund it and then remove your bank information later. Never ever use your mobile number as a log-in ID for money matters. use your e-mail and use a different password or pin in each. Not because our life is easier through online eh dapat na tayong maging kampante.
Im pretty sure kasabwat lang siya. Gusto nya kang sulikat at makilala. Alam nyo naman na ngayon madame nadidiscover sa social media. Umaasa pa at sa ganitong paraan pa talaag.
I vote Yes to the Senate Bill mandating telcos to register all Pre Paid Cards! I don't know how the scammers and marketers get the cellphone nos. but we should be able to trace them to deter all of them from perpetrating scams in this country. Meron pa yung mga scam na Pass a Load kuno yung cel no achuchu text P amounts to cel# achuchu mga peste ng lipunan!
OMG.. Thank you for sharing this! What an eye opener! I also thought that your mobile number is a very good way to retrieve passwords, etc. until now! :(
Grabe nakakatakot. Iba na talaga ang panahon ngayon. Thank you Mr. Caballero and Fashion Pulis for posting this. I'll inform my friends and family about this.
Thank you for sharing this to the public. And I do appreciate the clarity of your post because a lot of readers may throw in irrelevant questions and even judge and crucify you. However, I do not advise the use of password managers for reasons related to digital security and integrity issues as well. It even gets more problematic if tech services for this app/service are not based locally. But then again, thanks for sharing this with clarity. Hopefully it gets fixed and assured by Globe.
Graveh meii mga scammers pua pla ngayoN
ReplyDeleteLately may mga tumatawag pretending na from globe sila and nanghihinhi ng info na sinasabi na may promo na pede na daw magkaron ng 499 na plan sa globe. Need lang ng verification ng info. Sounds fishy, e 2 na line ko sa globe tapos me promo na naapprove ako sa promo na 499? Grabe mga numbers ko alam nila lahat at ibang info ko. Kakatakot din tlaga
DeleteActually feeling ko di totoo ito kasi BDO cannot transfer money to other local bank. Wala pang facility na ganun - BDO Manager
DeletePwede na po bdo transfer to other bank may 100 na charge po
DeleteHi Anon 8:19! If you are indeed a BDO Manager, I guess it's about time BDO gathers its employees for trainings and refreshments. I am not from BDO, however, I am an account holder, and I am 100% sure that Transfer to Another Local Bank really do exist. BDO charges Php100.00 for such transfer. Transfered money will be credited same day if it was done on or before 10 am and will be treated as next banking day transaction should it fall beyond that or during weekends/holiday.
DeleteHi, I read your post. I was wondering why CCTV footage from SM establishment can't be viewed. I am in the process again of filing another request to view the CCTV footage of the untoward incident that involved myself as the victim. The incident happened in SM hypermarket. My whole bag was stolen from the big cart as I was in the meat section when I asked for CCTV footage they ask me to wait for 24-48 hours which ended 8 days after the incident. Only to find out that they can NOT give me the CCTV footage because of very reasons. whatever their reasons... Guys!!! I learned that every customer inorder to know what transpired during an incident where you lost your item, We , as customers have the right to ask for the CCTV footage. I WONDER WHY THEY DEPRIVED ME OF SEEING THE CCTV FOOTAGE THAT MAY RESOLVE THE PROBLEM REGARDING THE LOST BAG OF MINE. Sounds bad...something ain't going right in SM. Whoever reads my post, I hope you can give me some idea to further enlighten the case. thank you guys....
Deletetinamad akong basahin ateng, pero salamat sa sharing mo,
ReplyDeletebookmark ko muna, later ko na basahin
Deletepaano ba ito i-share sa FB?
DeleteWala ako niyan account chuchu kahit atm.200 lang kinikita ko.
ReplyDeleteDapat sa Globe pabagsakin na eh! Napakamandaraya!
ReplyDeletebuti nga sya 48k lang, ako umabot ng 75k phone bills, that was the time nag-umpisa yun mobile internet nun na dapat i-set up pa yun code na Time, basta complicated process, in the end they charged me 75k for Internet usage of 1month at di ko na naibalik. samantalang sa usual internet billing ngayon, w/ that amount, it could have paid my internet bills for 5yrs! may mali talaga dyan sa pamamalakad ng Globe, parang third world class nga.
Deletecrazy experience! bet ko yung pgkaconstruct nya ha, hindi basta rant at very informative kumpleto rekados!
ReplyDeletegrabeng abala kay kuya! Globe naman!
ReplyDeletekaya hirap sa mga transactions ngayon lagi pa naman hinihingi mobile number
ReplyDeleteVery well written. Thanks for the warning. I wish and pray for the best outcome. Stay safe always.
ReplyDeleteOo nga galing. Sana mahuli ung gumawa nun sinya. Graveng abala un sknya. Kaya ako d k nilalgay mobile number k sa kahit anong account k.
DeleteOMG.. Thank you for sharing this! What an eye opener! I also thought that your mobile number is a very good way to retrieve passwords, etc. until now! :(
ReplyDeleteInside job, or someone knows you have money in your bank account and in cahoots with that Globe personnel.
ReplyDeletePlease create a FB special profile for this and will share it around.
Seems like very interesting read. Unfortunately, too long for my very short attention span. Brevity dahling please..
ReplyDeleteIt's beneficial for people who use online banking.
DeleteIt's a detailed account to answer any questions for someone who is genuinely interested. If you are not concerned about preventing this from happening to you, do not read it. Do not deprive us who are by asking for brevity.
Delete10:56 tama.
DeleteGosh katakot naman.
ReplyDeleteOh nohhhhhh!!!!!!!! this should be penalized with death!
ReplyDeleteAwww! Salamat sa pagshare nito sa madlang pips... It will be a useful reminder. Sana mahuli na ang may sala. Bow! At goodluck
ReplyDeleteGrabe nakakatakot. Iba na talaga ang panahon ngayon. Thank you Mr. Caballero and Fashion Pulis for posting this. I'll inform my friends and family about this.
ReplyDeleteThank you for sharing this to the public. And I do appreciate the clarity of your post because a lot of readers may throw in irrelevant questions and even judge and crucify you. However, I do not advise the use of password managers for reasons related to digital security and integrity issues as well. It even gets more problematic if tech services for this app/service are not based locally. But then again, thanks for sharing this with clarity. Hopefully it gets fixed and assured by Globe.
ReplyDeleteP.S. your encounter with entry level manager and downward only validates their poor customer service. With the senior level lady, that's the reason why she basically got promoted. She knows how to manage both up and down.
@1:04 AM posted details about a possible inconsistency of facts (i.e., are transfers to unenrolled accounts really possible above P10k at a time). Sana ma-clarify ito.
DeleteThat said, if we assume everything Ian said was true - which is what I want to believe - Ian was "blocked" by lower level customer service because Globe will always to protect itself against liability, and therefore not allow access to the footage.
You may or may not agree with me, but Ian was "finessed" with good customer handling by the higher level manager. Did the manager's "empathy" address the situation? Maybe Ian feels better, but I didn't get the sense his problem was addressed.
To recap:
(1) if this is indeed a new type of SIM/mobile phone related scan, Globe will act to protect itself first. Let's not be naive and think Globe will show you footage that could show they are at fault.
(2) Too bad, consumer protection here is very weak and the main recourse Ian has is to go to DTI's Consumer Protection Division, where he will have to explain this scam in depth before they take action. And then there is no guarantee that he will get any justice to his case, including his money back.
If Ian had the perserverance and resources, he should get a lawyer to help him.
Hi Anon 208. I was not referring to the availability of footage in relation to the poor customer service I mentioned. We both know that it won't be easy to get access to that as they are also protecting other customers covered with that footage. Ian also understood the requirements. The problem is when you promise customers that you will get back to customers after 24hr by calling, you have to do it. If you can't do it, then give the customer a heads up and updates to make him feel that you are sincere. That's the point of customer service bro, you have to make your customer "fitnesses" in cases like this which requires thorough and intensive investigation. We both know it's not a simple over-the-counter problem. It did not quickly solve the problem, but yes you have to show empathy and sincerity along the way. So I throw it back to you, don't be naive. Customer service is more on being 'experiential' as you tackle or troubleshoot the issue with the customer. But yes, going beyond Globe can hasten actions for resolution.
DeleteHi Anon 208. I was not referring to the availability of footage in relation to the poor customer service I mentioned. We both know that it won't be easy to get access to that as they are also protecting other customers covered with that footage. Ian also understood the requirements. The problem is when you promise customers that you will get back to customers after 24hr by calling, you have to do it. If you can't do it, then give the customer a heads up and updates to make him feel that you are sincere. That's the point of customer service bro, you have to make your customer "fitnesses" in cases like this which requires thorough and intensive investigation. We both know it's not a simple over-the-counter problem. It did not quickly solve the problem, but yes you have to show empathy and sincerity along the way. So I throw it back to you, don't be naive. Customer service is more on being 'experiential' as you tackle or troubleshoot the issue.
DeleteHi Anon 2:08! I have tried requesting CCTV footage from a big supermarket where my Mum lost her phone right at the cashier/bagger. It took them two weeks (but at least they did) to provide us with printed copies of CCTV footage. However, they cropped out the man who stole my Mum's phone and told us that if we want to know who the culprit was, we have to file a case first in the court which we didn't. I've only requested for the footages to prove to the supervisor who embarassed and judged my Mum that my Mum indeed was telling the truth. This is customer service in the Philippines.
DeleteI was convinced at first about this scam and was really afraid for my account's safety as well. Pero have few questions lang kaya medyo nag-doubt ako.
ReplyDeleteAbout the money transfer please enlighten me. is it possible to transfer money from BDO to different bank (e.g. Security Bank)?
Also, BDO only allows us to transfer 10k at max for the unenrolled account ee. So how's 48k possible to transfer at one transaction and yung email to confirm that such transfer happened is not the same as what I normally receive when I transfer money.
Not boasting here mga ka-FP medyo confuse lang ako if this is legit or not. Need some clarification na din. Any BDO employee here?
baka copy-paste yan sa wordpad kaya iba ang format. anyways, malamang nyan naenroll na yung sa security bank na account kasi may confirmation yan sa email/phone upon enrolment. eh diba nawalan ng access sa email and sim yung owner that same time.. and may charge ang funds transfer sa other banks.
Delete@1:58 - hindi agad agad ang approval when you enroll another account for fund transfer. It's 24-48 hrs pa.
DeleteRecent changes in BDO Online Banking now allows you to Send Money to Other Local Banks with a daily max of 50k and a fee of 100pesos. Nasa website po ung info na yan and Nagawa ko na rin yung ganyang transaction before.
Delete50k max ang transfer is it per day or per transaction? All along ang alam ko ay 10k, so you have to make multiple transactions to reach 48k.
DeleteI also thought kelangan mo pa i-insert ang atm card sa machine and input yung generated code para ma-include yung account sa list of receivers mo.
DeleteYes, i have a bdo account online and often send money thru other bank accounts. I find this issue legit tho.
DeleteI have a bdo account online. I am surprised though that you can already transfer to another bank other than BDO. I am glad that there is a facility like this already. Will confirm with BDO. Having said that I know that when you enroll a third party account, you have to hand it to the branch nearest you the enrollment form. So that would take about 24-48 hours. I always make a bank transfer from one BDO account to another BDO account. The Fund transfer information that is e-mailed is so not like what is above. There are only few details like source/destination account number, amount, remarks and one of the most important detail that Ian forgot to include.. the transaction reference number. Whenever you do a fund transfer whether a third party or within your accounts, there is always a transaction reference number. Transaction reference number is very important.
DeleteThank you guys for clarifying my doubts. As for the enrollment of third party accounts I believe either you have to go to your nearest branch to approve the said enrollment of you have to personally pin the 6-digit code given to you online using your ATM card.
DeleteAgain, Thanks ka-FPs
Hello guys! BDO account holder here. Previously, fund transfer is really a pain in the a** for BDO subscribers since you have to enroll third party accounts to the branch itself or verify such enrollment by pinning in the six digit codes given by BDO via ATM. However, recent changes have been made wherein you can already transfer funds without enrollment. I have tried transfering fund to an unenrolled BDO account with a limit of 10k per day. Yes, Transfer to Local Bank is now possible without enrollment. I am not quite sure about the amount limit per day as I haven't tried doing it so. These features can be accessed through the website and not yet in the mobile banking android app (based on experience -- these features are not yet found in the mobile app)
Deletequestion: how did the culprit know the user id and password sir ian? i dont get it how the culprit was able to transfer money if he/she didnt know the userid and password of the victim
ReplyDeleteSame thing! You can reset the password but BDO never shows the USERNAME of the account holder in every transaction email they send.
Deletethat is my question as well. I am a BDO customer and they are super strict in password reset. They only send the OTP, not the username. So how come the scammer was able to access his BDO e it will need a username?
DeleteNaaccess na nga ng scammer ang personal details nya and sa mail nya.malamang may nasave na mga username and password doon
Deletebase sa story, sim change = criminal got the cell #, used cell # to reset email account, used email account to determine BDO username, used email account to reset BDO password or used cell # to reset BDO password.
DeleteSince I am paranoid with the situation (Globe and BDO account holder here), checked on my Online Banking account and there's a Forgot User ID link wherein it will prompt you to enter the email address used in the account. Since the culprit has access to the email address and postpaid number, it was indeed easy for him to navigate through the BDO account. Sad but well-played.
DeleteGoodluck
ReplyDeleteNaibalik kaya sa ka nya yung transferred money nya?
ReplyDeleteAng haba haba naman?! Anu meron sa hanash ni koya?
ReplyDeleteGrabe wla ka naintindihan? Nasaan utak mo?
DeletePak!
DeleteHahahaha!! nasa talampakan nya ata utak nya.
DeleteKung tamad ka magbasa huwag na magtanong.
DeleteThank u sa info.kahit wala ako bank acount madami ako natutunan.
ReplyDeleteBDO has now made it more accessible for on-the-go clients to fund transfer to another local bank, unenrolled BDO accounts, or send money through pickup and door-to-door.
ReplyDeleteI do not know the policies and limits pertaining to these mode of transfers, however, I have tried transfering to an unenrolled BDO account to which BDO has limited me to 10k per day.
As per BDO Transfer to Another Local Bank, I do not have an idea how much money per day can be transfered. Stated on their website, only FT made on or before 10:00 am is guaranteed for the same banking day credit. Any transaction made beyond that and/or during weekends and holiday, will be treated as next banking day.
If by chance the culprit has accessed his account few hours the night he found out he was scammed, can BDO possibly freeze the transfer since I will assume the fraud happened past 10 am since majority of malls we have open by 10? Can't they coordinate with the receiving bank the moment they received the fraud alert so the bank can hold off the withdrawal until an investigation is finalized?
More so, like what Anon 1:04 said, how did the culprit possibly access the account given the fact that BDO NEVER SHOWS the USERNAME of the account holder to any of the transaction email they send? I am a BDO account holder and majority of their emails to me were encrypted. Only the last 3 digits of the account number were shown in the emails. I scanned through my transaction emails and none of the emails contained my username even the very first mail I received upon registration to online banking. Did the account holder save his USERNAME somewhere in his accounts? I am quite sure BDO's safety measure has no loopholes yet.
With regards to CCTV footage, I have experienced requesting it from one known supermarket when my Mum lost her phone while paying for her groceries. I was talking to her on the phone when she unmindfully placed her phone right where the bagger usually stands. The supervisor argued that my Mum could've lost it prior to entering the grocery and not in the premise of the grocery. She also said that their employees uniforms have no pockets and they can't possibly hide any stolen things while at work. My Mum was very furious when she arrived home as she was judged by the supervisor without proper investigation. So I rushed to the supermarket, and showed my call log to the supervisor and the grocery receipt of my mother. The receipt and my call log was only a minute behind one another. I dared her to have my call log verified at my provider. That's the only time she entertained our side. We requested a copy of the CCTV footage and she immediately told us that such request must be relayed first to the main branch/department and still upon approval of the legal team. I told her I don't care how long it will take us so long as I can show to her face that my Mum lost her phone at their counter. Two weeks after, we received a text message from the management that the copy of CCTV footage was already available. When we went there, they gave us printed copies of the CCTV footage screengrab but it was obvious that it has been cropped. They said they can't show the face of the person who stole my Mum's phone unless we file a legal case. It was quite obvious too that the phone was intentionally hidden in between paper bags so my mother will no longer notice it. So yes, the management will try to conceal what really happened in order for them to clean their brand.
I hope Globe as well as BDO will speak up regarding this matter to clear whatever confusion and paranoia this post brought to their clients. I am both a Globe and BDO account holder.
Since the whole situation really puzzled me being both a Globe and BDO account holder, I checked on my mobile banking account and I stand corrected. There's a link wherein you can click on the Forgot User ID link and it will prompt you to key in the email addressed registered on that account. Since the culprit has access to the email accounts via recovery options, it will be very easy for him to navigate through the BDO account. Well-played.
DeletePwede pa lang mag-transfer ng 48k at one shot? To think na different bank pa yung receiver. Whenever I do online BDO to BDO transfer kasi may prompt na 10k per transaction lang. So mag-through ka ulit ng same process to transfer another 10k, and so on. Or baka sa account ko lang ito.
ReplyDeletethank u sa info pero sana tinagalog din sakit sa ilong.. lol.joke! thank u
ReplyDeleteBulok ang Globe! ganito kinatakot ko mangyari when i was notified by Viber that my old postopaid account is suddenly registered. few months ago ko lang pinaputol yun, ni wala pang one year, tapos nirecycle na ng Globe yung number and nasa ibang tao na. Andami kong accounts na in-update! Oo, dapat dati ko pa ginawa, pero iniisip ko kase dead number na yun. Sa dami ng tanong at explanation ng Globe bago ako nag-cancel ng Postpaid Plan, sana man lang sinabi nila na gagamitin nila ulet yung number ko, na nag-rerecycle pala sila ng number. Nagtanong ako sa Smart, di daw sil nagrerecycle ng number!
ReplyDeleteIan is a friend of mine. BDO cancelled the transfer. He's still not done with Globe and will consult regarding cyber crimes.
ReplyDeletetake legal counsel wag mo na intayin ung globe... theft and identity thef.. hindi naman hahanapin ng globe ung mga scammers para sayo, its the police .. the more you wait the more time you give them to get away.. and those two receipients are automatic suspects.. dont try to play policeman.. let the police do their job.. kung hindi nila binalik ung pera mo at withdraw nila in some atm makikita un sa cctv ng atm machine.. only the police can issue a warrant allowing these footages to be available.. stop wasting time texting them..
ReplyDeleteWag mo tantanan ang globe please!!!!!
ReplyDeleteDon't share your main e-mail account, don't it use for creating social medias. Even if yun ang main account mo, never save details about your bank accounts. Lalo na kung ginagamit mo eto for online banking and online shopping. Always use another e-mail for your social account. For your main e-mail register it only to your devices, kahit na they got your number as soon as it was sign-in to a different devices, e-mail will be sent to you. Hindi lang number mo ang register kundi style and type ng device na gamit mo. My phone is pre-paid and I register it, always pre-loaded. So it won't be cut-off. Yes, number can be recycled. So as soon as your number was out of signal for 6-12 hours, call your network asap. Change or remove your dead number out your online bank and shopping account. Always 2 to 3 e-mail address for verification. Don't use your debit or credit card directly for online. Use a third party, such as paypal. You can just fund it and then remove your bank information later. Never ever use your mobile number as a log-in ID for money matters. use your e-mail and use a different password or pin in each. Not because our life is easier through online eh dapat na tayong maging kampante.
ReplyDeletegrabe matatalino na mg akriminal ngayon! nagagawan na nila laht ng diskarte! magingat po tayo lalo sa mga personal data. tsk tsk!
ReplyDeletegaling naman ng manloloko na to. dati pa tong issue na to na kumakalat na identity theft sa mga Globe store ah? grabe naman walang patawad
ReplyDeleteKalat na sa buong mundo ang mga ganitong gawain. ingat tayong lahat!
ReplyDeleteMay Identity fraud na din na nagattempt sa globe noon pero di sila umubra. mga propesyonal na talaga yun mga gumagawa ngayon.
ReplyDeleteSCARYYY!! Sana mahuli na tong mga gumawa nito. magingat tayo mga KAPAMILYA, KAPUSO, KAPATID!
ReplyDeleteSA MGA MANLOLOKO NA YAN! MAY KAKALAGYAN DIN KAYOOO!!
ReplyDeleteIm pretty sure kasabwat lang siya. Gusto nya kang sulikat at makilala. Alam nyo naman na ngayon madame nadidiscover sa social media. Umaasa pa at sa ganitong paraan pa talaag.
ReplyDeleteI vote Yes to the Senate Bill mandating telcos to register all Pre Paid Cards! I don't know how the scammers and marketers get the cellphone nos. but we should be able to trace them to deter all of them from perpetrating scams in this country. Meron pa yung mga scam na Pass a Load kuno yung cel no achuchu text P amounts to cel# achuchu mga peste ng lipunan!
ReplyDeleteHayyy nako kasabwat lang yan. Wala magawa sa buhay!
ReplyDeleteOMG.. Thank you for sharing this! What an eye opener! I also thought that your mobile number is a very good way to retrieve passwords, etc. until now! :(
ReplyDeleteScary.... Sana mahiluli na ung mga gumawa....mag ingat tayong lahat mga kapamilya kapuso kapatid
ReplyDeleteAwww! Salamat sa pagshare nito sa madlang pips... It will be a useful reminder. Sana mahuli na ang may sala. Bow! At goodluck
ReplyDeleteGrabe nakakatakot. Iba na talaga ang panahon ngayon. Thank you Mr. Caballero and Fashion Pulis for posting this. I'll inform my friends and family about this.
ReplyDeleteThank you for sharing this to the public. And I do appreciate the clarity of your post because a lot of readers may throw in irrelevant questions and even judge and crucify you. However, I do not advise the use of password managers for reasons related to digital security and integrity issues as well. It even gets more problematic if tech services for this app/service are not based locally. But then again, thanks for sharing this with clarity. Hopefully it gets fixed and assured by Globe.
ReplyDeletegaling naman ng manloloko na to. dati pa tong issue na to na kumakalat na identity theft sa mga Globe store ah? grabe naman walang patawad
ReplyDeleteSalamat sa info magingat po tayo. Wag po tayo aagad agad magtitiwala. For sure di lang yan sa Luzon, meron di kasabwat yan dto sa Visayas.
ReplyDeleteNever thought that people will come this far para lang makapanloko. Well kahit nga dito sa mga bpo companies nangyyre ang fraud.
ReplyDeleteHirap magtiwala these days. Double triple pagiingat po madlang peepz!
ReplyDeleteSa mga kababayan ko dto saDavao,dapat malaman nimu ito. Emportane na magengat po
ReplyDeleteVery well written. Thanks for the warning. I wish and pray for the best outcome. Stay safe always.
ReplyDelete