‘The most terrifying moment of my life’: Cathay Pacific passengers describe panic on flight CX884 as smoke forces emergency landing
Passenger Ethan Williams took this photo before the jet flew to Anchorage.
Photo: Ethan Williams
Source: www.scmp.com
Passengers on a Cathay Pacific flight have spoken of their terror as the aircraft was forced to make an emergency landing at a military airport in Alaska after smoke was detected on board.
Genevieve Cousineau, a 25-year-old English teacher from the US based in Beijing, described the incident as “the most terrifying moment of my life” as Los Angeles-bound flight CX884 from Hong Kong dramatically changed course.
Writing on Facebook, she said she awoke to the crew announcing an emergency landing, with “people running around, pulling life jackets over our heads, many crying, practicing the brace position. We were over the ocean and our plane smelled strange".
“Everyone was in a panic, like, ‘oh my God, this is really happening'. People were putting life jackets on, the cabin crew were showing us the brace position and helping us practice,” she wrote.
“This is when people started to freak out.
“You could just see the fear in people’s eyes. Some people were trying to figure out the life jackets, can we keep our shoes on, what are we supposed to do…?”
Passengers wait to fly to Anchorage to change planes for Los Angeles.
Photo: Ethan Williams
However, Cousineau wrote that some passengers stayed composed enough to take selfies after the landing.
“I saw a ton of people taking life jacket selfies but I just wanted that thing off of me!” she said.
She added that she sang songs to herself to stay calm and tried not to think about the novel she had just been reading - Wreckage by Emily Bleeker, in which a plane crashes.
Cathay Pacific said today that a problem with a cooling fan created smoke, which led to the emergency landing.
The airline tweeted that a “preliminary inspection indicates that an equipment cooling fan below the cabin floor near the cargo compartment had failed”, so there was smoke in the cockpit, and the captain decided to make an emergency landing.
Later, Cathay added that the aircraft, a Boeing 777-300ER, was finally “declared serviceable” after the technical problems that led to the smoke, adding that a team of staff flew from Vancouver to Anchorage to attend to passengers and another team would greet them when the plane arrives in Los Angeles.
The flight is expected to arrive at Los Angeles International Airport at 4.28am (7.28pm Hong Kong time).
Passenger Bruce Kirch, a frequent flyer, said that although there were a few tense moments when the crew told everyone to prepare for a water landing, all ended well.
A view over the wing before the plane took off from the Shemya US military base.
Photo: Ethan Williams
Kirch, a 55-year-old businessman who flies between Hong Kong and the United States with Cathay around eight times a year, said he had never experienced anything so alarming on a flight. He said he had survived earthquakes, left Tokyo the day before the massive tsunami of 2011 and was in New York during the terrorist attacks of September 11, 2001.
He said the first sign of trouble was when the pilot called the lead flight attendant to the flight deck.
Around 10 minutes later, “everybody was running around, putting soda bottles away, closing everything in a most urgent fashion”, he said. “Something was definitely amiss.”
Another five or 10 minutes later, the crew announced there would be an emergency landing and told passengers to put on their life vests and get in the brace position.
This relief jet was sent by Cathay to take the passengers to Los Angeles.
Photo: Bruce Kirch
Kirch looked at the interactive map on the in-flight entertainment system and realised the plane was still flying over the Pacific Ocean, fearing it could be forced to land on water.
“My heart was beating; I didn’t know what to expect,” he said. “It was quite unnerving but what can you do except hope for the best?”
About five minutes before touching down, the crew told passengers the plane had reached a landing strip so would not have to land on water.
The five-year-old plane landed at the Eareckson Air Station on the Shemya US military base on the Aleutian Islands in Alaska, a key refuelling stop for aircraft travelling across the Pacific Ocean during the Korean War in the 1950s. Only a few servicemen are stationed at the base, which is closer to Russia than mainland Alaska.
Kirch said there was a small landing strip with no facilities, so the passengers stayed on the plane. The plane later took off and brought the passengers to Anchorage, where they were kept in a holding area. The crew brought passengers snacks and sandwiches, and there were water and toilet facilities, he said.
A relief flight, which left Hong Kong at 3.45am arrived in Anchorage this afternoon. It took off at around 2.40pm Hong Kong time, taking the 276 passengers and 18 crew members to Los Angeles.
Kirch said that given the circumstances, the pilots, crew, and other passengers handled the situation very well.
Passengers wait in a holding area.
Photo: Bruce Kirch
“I’d say the flight crew through this entire ordeal has been unbelievably excellent. I’m sure they were as nervous as [we were],” Kirch said.
He said there was a group of 20 to 30 high-school pupils from either Hong Kong or mainland China travelling with guardians, but they stayed calm. Some passengers became frustrated after sitting in the holding area for a few hours, however, he said.
Kirch said he had sent emails and heard back from his girlfriend and family members, and he did some work in Anchorage thanks to internet access there.
“I just wish I could go get a pizza and a beer,” he said.
Cathay told passengers they would each receive a cash card worth US$300 (HK$2,325) when they landed at Los Angeles and apologised for the inconvenience caused by the emergency landing.
Images courtesy of Twitter: eth_will
This is the reason why i hate flying...aside from my excruciating pain on my forehead during landings, the nerve wracking turbulence ..kung pwede lang sana my train or barko papaowi ng pinas kahit 1 week na byahe kayanin ko LOL
ReplyDeleteAtheist... Until there's a turbulence or scary emergency landing coz there's something wrong!
DeleteBaks, mag book ka ng evening flight para makatulog ka. Tsaka inom lagi ng tubig, para hydrated ka sa flight mo.
DeleteButi nlng anjan si Ethan ng mission impossible sa loob ng plane
Delete@1:50 Agree ako kay @3:10 magcrash man eh tuloy tuloy na tulog mo....
Delete2:45. Huh? Your sentence does not make sense. Who are you addressing as an atheist? Until?
DeleteStatistically speaking, flying is still the safest way to travel ;)
DeleteAtheist??
DeleteAko naman kinakabag tapos di ako makakain ng maayos.
Delete@9:13 Pero statistically din you'll surely die than survive in a plane crash. Mas higher ang death percentage dying on a plane crash than a car crash. Usually the ones who die in car crash are drunks and stooopids.
Deletebuti pa ang cathay pacific nagaapologize at may gift card pa. eh and cebupac?
DeleteLOL 4:18! I think 3:10 wants 1:50 to be well-rested and hydrated in his/her flight so that landings won't be such a pain. A flight attendant I know sniffs mint or vicks or white flower during the landing/take off. She says it calms her and keeps her sane when take offs are aborted or during rough landings.
DeleteSan galing yung Atheist, te?
DeleteAtheist daw siya, pero nakukuha nyang magdasal sa Diyos pag natakot na siya. Pwede naman ganito ilagay nya sa comment nya para di namimis-interpret. Pinahirapan pa tayo.
Deleteomg.... nakakapanic ito...im glad everyone's safe...
ReplyDeleteSo, passengers, ALWAYS pay attention to the safety demo.
ReplyDeleteTama. Hindi natin alam kung kailan ang mga emergency habang nakasakay ng eroplano.
DeleteEh bat ang guapo ni Koya? Lol
ReplyDeleteGwapo na yan para sa yo? Haha
Deletemay time pa syang mag record ng video hala!
ReplyDeleteLove Cathay Pacific Airlines. Flying with them is always good - comfy seats even in the economy section. My kids sleep without issues whenever we're flying in Cathay, even during turbulence.
ReplyDeleteGlad that this flight didn't land in water. Kudos too, for compensating the passengers immediately. Again, fellow flyers, please pay attention when the crew are doing the safety demo. It just takes few minutes of undivided attention.
This is the world were we live in now-- people taking selfies when (impending) death or a disastrous calamity looms ahead. There are more important things at hand like praying for safety or helping others who don't cope well under such circumstances.
ReplyDeleteWell it could be useful din naman for review if ever inevitable happens.
DeleteReview for what? Do you honestly think the passengers' selfies would help in the investigations should the plane crash and most likely obliterate most or everything in it? Would said photos explain why the engine failed or point out the cause of the technical problem? SMH.
DeleteThats hella scary! I hope i wont have to put on that life jacket ever in my entire life! Im in abroad and i always take an 8-9 hour flight. Ayokong makaexperience ng ganyan.
ReplyDeleteThe best talaga ang cathay at mababait ang mga cabin crew.
ReplyDeleteAgree to the max๐๐๐
DeleteTama ka jan.
DeleteIt's really been a bad, bizarre couple of years for aviation.
ReplyDeleteI agree with the commenters. Just recently, I rode Lufthansa and took off from Frankfurt, after 2 hours on the plane, Captain announced that we had to make a u-turn back to frankfurt cause the hydraulics werent working. Walalang just wanted to share na these things happen and you really need to be alert at all times :)
ReplyDeletethat was a close one. with the blessing of the almighty creator, everyone were safe and safely delivered to their destination. to god be the glory.
ReplyDeleteKudos to CX. Deserving to be hailed as one of the best airlines in the world.
ReplyDeleteI have tried flying with some airlines and I'd say my best experience are with asian airlines like cathay pacific, eva air and singapore airlines. Cathay's cabin crews are very nice and will really make you feel at ease during long haul flights.
ReplyDeleteDaming time ni kuya ha! Emergency na eh naisipan pa mag video. Anyways you should always listen to ur crew everytime may safety demonstration. Ul never know talaga pag may situation na ganito. Good to hear everyones safe
ReplyDeletekung di sya nagvideo may pinag-uusapan ba tayo ngayon? pasalamat ka nga at may presence of mind sya at navideo nya ang mga ganap at least may matutunan tayo sa actual happening gaya nito.
ReplyDeleteI think the airline handled the situation well.
ReplyDeletesana kahit budget airlines merong food and drinks at hotel accommodation na pamimigay pag cancelled ang flights. naexperience kasi namin sa budget airline (CEB) na cancelled yung flight pos promo lang kasi airfare namin, nganga kami sa airport. buti nalang maganda airport sa ibang bansa dun na lang kami natulog. Kahit wa nang food basta no more need to call their hotline, sila na mismo ang mag arrange ng relief flight to cater those affected :)
ReplyDeleteKapag hindi promo or piso fare ang flight mo, meron silang binibigay na free flights once cancelled.
DeleteCEB-MNL cancelled ang flight namin they transfered us to an earlier flight plus food plus free local flight for the whole family.
i hate these people saying na ang daming time ni kuya na magvideo. He had the composure and initiative to do so. videos are helpful naman ah.
ReplyDeleteThank god they were all safe! Kudos to the captain, crew and passengers for keeping their presence of mind!
ReplyDeleteOh Cebu Pacific, please take note. Ganito po ang customer service.
ReplyDelete“You could just see the fear in people’s eyes. Some people were trying to figure out the life jackets, can we keep our shoes on, what are we supposed to do…?” --> Moral of the story, pay attention to the service announcements especially at the beginning of the flight.
ReplyDelete