Ewan ko lang ha,... Pero yung customer service talaga sa pinas sucks... Kasi yung ipad4 ko biglang hindi na ngwork, pina send ko agad sa apple service center... Booom! After 2 months, pinalitan nila nang ipad air 2... No questions asked... Passport lang namin... By the way im a musician here in china.... Customer satisfaction...
I think labas si Gobe sa isyung to since di naman sila ang gumawa ng iphone mo. I doubt pinajail break mo yan ate. wag ka na gumawa pa ng kwento. Kung may problema talaga dapat within 1 week after mmo nareceive ang iphone mo alam mo na na may problem. at bakit ngayon ka lang nagrereklamo. Ikaw and dapat kasuhan at siguraduhin mong mapapatunayan mo sa Apple na fake battery talaga ang nakalagay sa iphone mo. Ang lakas pa nang loob mong ikalat sa FB at social media ang problema mo. eh mukang halata naman na pina jail break mo yan ate. sa lahat ng kakilala kong may iphone na 2 years nang gumagamit ng iphone nila eh wala pa namang nagrereklamo.
Feeling ko talaga pina check nya muna sa iba yan, since ayaw nya iwanan phone nya diba? Feeling ko nagpunta to si Ate sa kung saan at dun UNANG nagpa -check ng phone..
Gosh, the decent thing for Globe to do is immediately replace her iPhone 4s unit. The nerve to say she put Globes reputation at stake after issuing her a refurbished phone. Hay naku smart will gain a new subscriber because of this misdeed.
I was a Globe user before and I switched! I havent experienced this but their service seriously SUCKS! I'm glad I switched. Yuck Globe, maaawa naman kayo sa nga customers niyo na puro kunsume ang inaabot!
I actually experienced the same thing. After a year under my iPhone 5 Plan 1799, my speakers acted up & since its still under warranty, they replaced it with a "new" unit. Lo and behold, after 3 months, my friend who's a technician in Greenhills pointed out that my home button is not in place, which only means one thing-- nabuksan na daw ang unit ko! I was fuming mad when i found out that my supposedly "new unit" was just a refurbished one.
SCREW YOU GLOBE!!! Sana manalo yung case against them.
Para matapos ang issue na Ito... The best they can do (globe) palitan ang iPhone ni ate.... Sympre brand new! Stress Lang yan if sa korte pa hahatong... No questions ask just changed the unit. Yan mahirap dito sa atin sa Pilipinas sa pagbili Ng gadgets kailngan mo pa sila awayin para palitan yung unit ang dami process chuchu...puros pasahan.....
Te pangit talaga battery ng iPhone 4s kahit original pa yang battery mo. Gamit ko 4s for 3 years mas bumilis madrain ng battery in every iOS update lalo na gamit mo ios8. Naka fully charge siya sa umaga pagdating ng lunch or 2pm pa ubos na. Ang ending bumili ako ng bagong phone and I'm so much happier with the battery life of my new phone. -TFCsubscriber
1:07 ok naman magkaiba un.. Shunga ka?! Kya nga hindi tinanggap sa powermac kase fAke ung battery eh edi sana sila nag ayos nun! End of story.. Eh kaso fake ung battery so tlgang sa globe puputok ung sisi.. Isip-isip ren
1:07 hindi same un. Kase ung orig ung batt at nasira powermac magpapalit nun. Mas madali at wala ng pasikot sikot pa. Kaso fake kaya ayan magkakademandahan pa. May mga imbistigasyon pa na gagawin. Sakit sa ulo.
A fake batt means the phone is NOT BRAND NEW IN THE BOX AND SEALED when it was given to the customer. Di naman yung batt ang problema. She was paying for a BRAND NEW phone tapos REFURBISHED ang nakuha. BRAND NEW is not the same as REFURBISHED!
Pero totoo ung sinabi nya na mabilis madrain ang bat ng iphone4s lalo na kung upto date ang ios m. Kya payo k s mga may iphone 4 n 4s wag nio nalang i update. Kasi nung d pa naupdate ung akin matagal nmn bat nya ung iphone4 lng ang mabils madrain. Nung inupdate k na hala ang bilis nadin nya madrain.
Sana maganyan ka para hindi mo tawagin OA mga tao na naloko. Isa ka dun sa mga nakakainis Na internet troll na comment ng comment Wala ma offer na matinong salita.
This may be off topic but I don't know what's wrong with Globe. Ilang beses ako nag load ng 25 para hindi mag expire ang sim ko (ginagamit ko lang pang back up). Usually hanggang 3 to 5 messages lang ang naipapadala ko and 0 balance na afterwards. TSK
me too. since january di ako nagloload ng globe don sa kong phone. naka-apat na pa-load ako in one day, so I spent P100. after 5 text ubos na ang P25 load. so nagload ulit ako. ganon na naman. kinain. naggoogle ako to find out the reason bakit kinakain ang load. sa thread na nabasa ko it was suggested to change a certain setting sa phone pero waley. the next day, load ulit. ubos ang P50 ko after less than 10 sent messages.
Do you use and send those emoji characters from an app? That will be sent as an MMS that's why nauubos ang load. Even sa States may mga ganiyang issue.
@ Anon 1:55 AM, no I don't use emojis, just plain text message. That's why I'm wondering kung bakit ganun. I tried using my Mom's number at nag load ako ng 25, yung padadalhan ko is 2.50/text pero naka tatlo pa lang ako, ubos na. Grabe kung maka kain ng load.
Im using 4s too 3x ako ngccharge a day ganun tlg lgi kz nggames anak ko kya mbilis m drain pero pg d nman msyado gmit ok nman unless nk open lhat ng menu d ngcclose
before anything else, i'm not from globe. kakalipat ko rin lang to smart dahil sawa na ko sa mga bastos nilang CSR at mali maling billing.
pero anyway, ang OA ng babaeng to. ever since lumabas ang iPhone 6, discontinued na ang iPhone 4s. so nag eexpect talaga sya ng brand new? nagbebenta din tlaga ng refurbished phones ang Apple. either di nila sinabihan ung Globe, or yung Globe naman ang di sinabihan ang customers. pwede naman investigate ng maayos at labas na rin sa branch na yun ang problema. bakit sya sa manager galit na galit? puro pa "problema nyo yan" eh problema nga nya yan. lawyer at korte agad? ang babaw lang.parang yung nakaing load lang ni Enrile na nagstart pa ng session sa senado. kung may pambayad pala sya sa lawyer bat di na lang sya bumili ng iPhone 6 para siguradong bago.
wala pong sinabi sa kontrata ang globe na refurbished phone ang ibibigay. kung ikaw mag-avail ka ng plan, di ka rin ba OA mag-react kung malaman mong bigla na na-peke ka pala? at fyi, walang mababaw kung pera ang involved kahit gaano pa kaliit or kalaki ito. palpak lang talaga ang globe pati na rin ang service lalo na sa ipinakita ng manager
Oa talaga? Teh, she expected globe to give her a new phone and it's obvious naman no, why get a refurbished phone the same price sa brand new na may plan? Hindi lang kasi basta basta pinupulot ang pera at may karapatan naman siyang magreklamo. Also if you think mababaw lang para magpalawyer e may pera at oras siya para jan e, and at least she wants others to be aware about it.. After all kahit ako I reckon globe (particularly their customer service) sucks.
Hindi issue dito kung may pambili ng iPhone since may pambayad sa lawyer. Ang issue eh bakit fake ang battery? Ika wkaya masabugan nun? Pag refurbished ba sa Apple store, fake ang parts? At nag bring up ng lawyer si ate kasi limalabas na tinatakot sya ng Globe employee na nakausap nya.
Kung refurbished nalang ang binibigay na units ng globe for that model dapat idisclose sa customer. Pero siyempre ayaw nga ng customer yun. Kasi pag new plan you expect na new unit talaga kasama. Dun sya galit and I think may karapatan naman sya doon. Kung nasa fine print man yun ng contract, Globe led everyone to believe na brand new units ang binibigay sa new plans. Thats still quite decietful to me.
kaya nga maraming companies ang nag tatake advantage eh kasi marami ding tao ang ayaw magreklamo.its either,tamad sa habang proseso,ang mga gagastusin etc.dapat kung may reklamo,kung may katwiran naman,ipaglaban mo!
I dont know about others pero it was clearly stated hindi friendly and accomodating sa complaints yung branch. Bakit ilalabas mo sa case ang branch samantalang sila ang nagbigay ng phone sa customer. Akuhin nila dapat yan.
Dun sa nagsasabi nagbebenta naman talaga ng refurbished ang Globe, this must be clearly stated to the customer. Discretion ni Customer if ok saknya ang refurbished phone pero babayaran nya brand new!
oh my. for years ive complained about the other network and ive always wanted to switch to globe, but damn this changed my mind in a snap. what the hell are they doing to their customers? they wont prosper without them so why fool them? and the PRIDE of the woman from globe is oozing. worried that the truth may ruin them and wanting to put the blame on the victim is pure stupidity.
Kaya ako... Prepaid forever dito sa pilipinas! Ive had enough of panloloko at kag***han ng tel com na ito!!! At least sa prepaid, paminsan minsang kain load lang.
Worst talaga ang globe. For more than a year now, gusto ni globe bayaran ko ang billing ko na nakasulat na nag avail ako ng iphone 5s! wala naman akong nakuha. Pag humingi naman ako ng proof na nagsign ulit ako ng contract,or ids, wala naman silang mailabas. Sabi ko ayusin nila ang bill ko, tanggalin ang sinisingil na iphone, tsaka ko babayaran. Tumawag pa kami sa lawyer nila kasi pinapadalhan kami ng letter. Ang gusto ng lawyer e bayaran daw namin muna lahat tsaka sila gagawa ng adjustments. Hello? Kung di pa nga ako nagbabayad di niyo na nagagawan ng paraan, e mas lalo na pag nagbayad ako!
More than 20 times na ata kaming pumupunta sa business centers at nagtatawagan ng mga globe agents. Ipinaliliwanag naman namin na gusto naman namin magbayad, wag lang kaming sisingilin ng hindi naman namin nakuha. More than a year ago na yun, until now, wala pa din nangyayari.
Sana naman matutong makinig ang globe sa mga customers nya.
Problem talaga yan sa system ng globe eh. Minsan nacharge ako halos 9k sinigawan ko csr ang sabi sa akin maaadjust yun after the billing period pag nagreflect na sa billing. Kelangan talaga nagrereflect muna yung maling billing. Hmmm. But in your case nasa bill na so i dont see why they cant reverse the charge.
Parang ganyan din sa akin. They want me to pay 8k para sa na-bill nila sa akin na never ko naman nagamit. Nireport ko August 2014 pa sa Globe Store and they told me na ipprocess nila yun reversal sa next billing statement ko magrereflect na daw yun, feb 2015 na hindi pa rin nairereverse. Tapos pag tumatawag sa CS pagpapasa pasahan ka nila kesyo di raw sila ang naghahandle nun. Sa huli I went to the Globe Store again to follow up yun reversal. Ang sabi ba naman bat di ko raw tinawag sa CS nila to follow up. Seriously??!! Nasungitan ko yun Customer Rep nila sa inis ko! Ayun after 15mins nireverse na. Hassle yan Globe na yan!
You should immediately file a complaint against DTI kasi ngayon mayroon na tayong credit scoring at kasama ang utilities sa nagsusubmit ng delinquent accounts sa credit bureaus (FICO, CIC, Transunion). Masisira ang credit history niyo at mahihirapan kayong makaloan sa banko dahil sa unpaid utilities. Dapat kapag hindi inaksyonan ng globe ang first complaint, formal complaint na dapat sa DTI at NTC at assurance na hindi kayo nireport sa credit bureaus as delinquent.
Hi. They've been ripping me off since June 2014. I swear, you guys. 2799 lang ang bill ko dapat, monthly akong nagbabayad, WALANG MINTIS but you know what? They send me texts saying may overdue bills ako. I don't even use their fxxking mobile data. So lately every month ang nababayaran ko ay doble. Gusto ko nalang matapos 'to. Mapapamura ka nang wala sa oras talaga. Mabait lang sila in the first few months pero kapag tumagal na ang subscription mo? Ay.
Super easy to change iPhones here sa states. We don't have to go to our providers, direct land sa Apple. like one time, actually nabasa ko yung phone & of course I lied about it but still, they gave me a new unit. I was always wondering what they do sa mga phones that get returned or replaced. I guess they refurbish it and supply it sa mga developing countries.
18 years na ako sa Globe. I do have a Smart line, pero more on back up for out of town areas. Mabait naman ang Globe sa akin, so no complaints. Never pa nga lang ako naka receive ng free phone coz my subscription plan predates the contract era and I refuse to change numbers so no new line for me. That's my only beef with them.
You are being rip off, dearie. If your contract expires, you can `switch` to a new plan, circa 2015, for you to take your money's worth, aka free phone.
Globe sucks talaga. I've experienced the worst CSRs there. I am a Platinum subscriber and planning to recontract, pero ang gugulo nila, icharge ba naman ako ng 5k na wala naman sa account ko? Stupidity. Kaya guys, you should all switch to Smart na lang. Better pa customer service.
Though the fake battery was no excuse... Madali talaga ma drain ang battery nang iPhone especially yung bagong IOS nila. Kahit na hindi mo ginagamit made drain at made drain talaga.. Para medyo humaba ang battery life nang ibibigay nilang bagong iPhone sayo.. go to settings "App background refresh" then turn it off. :D
I don't get why some people here were saying OA ung reaction ng complainant. Ung sobrng bagal na internet connection nga lng,tapos on time k nman mgbayad nakakainis na eh yan pa kyang monthly mo binabayaran tapos peke pla ung battery.
I myself had a very bad experience from globe services. I applied for iphone5 and i gave 17k advance payment. Kasama na ang cash out. Then after ilang buwan aba! Pinutulan ako ng line dahil overdue na daw ako ng 10k pesos at unless na bayaran ko iyon, hindi nila i rereconnect ang line ko. Eh pano nangyaring na overdue ako eh unlimited text, call at internet ako. At ang madalas ko lang naman na text message is imessage which is free pag may wifi. Bukod sa hindi worth it ang binbayad ng mga tao dahil sa super bagal na net, napaka magnanakaw pa niyang globe na yan!!
At this time, wala na iPhone 4s in production. Malamang refurbish nalang talaga maibibigay ngayon. Sa pilipinas kasi kahit refurbish na ang phone, sinasabi paren na brand new, unlike sa US.. Just my though
for a reputable company like globe they should make the distinction. besides apple refurbished products only come with authentic parts. eh ito fake ang battery.
Ewan ko lang... ngrrekalmo siya sa no cash out niyang iphone4S,wag kn magtaka kung bakit refurbished yan... haha... Kahit IPhone 4s mei cashout padin... nkakaloka kahit ata after 20 years mei cashout pa din yan kahit outdated na ang model ng iphone mo... ---AndroidPhoneUser
Just so you know @9:02, The plan 999 with free phones includes the worth of the mobile (which in this case is an 8 gb iphone4s) + consumable usage. Ngayon, kung gusto mo mag 16Gb or 32Gb that is when you need to top up or cash out.
Was a globe subscriber for 15 years then switched to smart in 2013. Never regretted it ;) Sobrang okay pa CSR nila. My line was once cut and when I called the CSR said she will request for the reconnection na and just asked for my assurance na I will pay within the day. My line was reconnected even before I paid. Galing ng service nila! Hehe.
Globe's quality assurance is very much in question here now. Add to that the really horrible training of their frontliners, whether on the phone are face-to-face in their stores.
I am one hundred percent sure, in a few days, this thread will be gone as Globe is very good in blocking truth campaigns that expose their weakness. I have heard a lot of stories about this strategy of theirs.
My question is, they have exerted so much effort in media blocking of big issues against them. Have they also utilized equal efforts to improve their quality and service? Dito lang ako nakakita na naka 4g signal pero dinadasalan ko ng 3 minuto ang mobile internet ko para lang matuloy ang pag log-in ko sa facebook dahil sa sobrang bagal.....
I have been a Globe postpaid subscriber for years, and I can honestly say na bawat bill kakabahan ka kasi di mo alam kung anong magic nanaman ginawa nila. When i first got my unit from them, aba di pa naka activate yung sim ko, I was charged with data agad. As usual, sa una lang sila mabait.
I sincerely hope this girl wins. Globe needs to be honest and more transparent with their customers. They wouldn't be there if not for their patronizing customers anyway. If ininform nyo naman yung customers na refurbished na yung inooffer nyo, edi at least the customer is AWARE and not made to believe that what she will be receiving from you is a brand new phone. And please improve the way your CSR's communicate with Your subscribers.
P.S. if you're interested in applying for a Globe postpaid plan, they have this option to permanently turn your data off. Globe's known for charging people with data even though it's turned off. in fairness, ever since I had them do this, 180 pesos lang bill ko every month for Unli Call and Text :)
1. u said u got the phone w/o cash out,i assume u got it for free? so ano'ng pinagsasabi mo'ng binabayaran mo monthly, aside from your plan? 2. when u got the unit, was the box sealed? was there an authentic sticker from apple itself? if none, then should have been suspicious upon receiving it pa lang 3. yes, for due process, your lawyer should directly coordinate with the company lawyer, as obviously the manager is not familiar with some legal terms 4. no, the company can't just give you a new phone to pacify u, there has to be an investigation... malay ba nila if u tampered it urself, just like one of the comments above... & this is just a demolition job against the company? 5. of course the manager would ask you to do that...kung nakiusap naman ng maayos, bakit hindi mo pagbigyan? ur rant in FB is trial by publicity, Globe can't be accused as guilty agad, malay mo it was Apple's fault all along? Nalugi na agad sila, iba naman pala ang may kasalanan?
1. No downpayment ang sabi nya. baka may participation pa din sya monthly under her contract. 2. Eh malay mo, sealed nga? Ang point is, iniisip nya reputable ang Globe so may assurance syang ok ang unit na ibibigay sa kanya 3. May right sya magsalita same lang yan sa mga review sites. you have the right to say something about a service/product you paid for
Thinking about the process, when the Telcos give you your unit everything's check naman diba? So meaning she should have read and understood what she signed for. Just saying that I'm sure nung binigay sakanya eh totoo naman yung parts. Question now, ano nangyari sa Feb to Nov? Baka naman nabuksan ng iba?
May point ka ! Di ako naniniwala na sinabi mismo ni POWER MAC na FAKE YUNG BATTERY. dapat ilabas niya yung mismong certification ni POWER MAC. Kasi sa pagkakaalam ko yung blu sticker nilalagay yan sa Greenhills pag nagpaayos ka dun sa kanila. kasi yan yung monitoring nila para sa warranty.
Siguro she will not go through this lengths to complain kung pinabukas na pala nya yung phone nya. Under warranty pa nga ito kaya di nya papabukas yan sa Greenhills, kundi mavo-void yung warranty nya.
Wait, did she receive the phone as in sealed??? May plastic pa na cling wrap like yun box? Or walang ganun brand new na iPhone 4s, as im box lang? iPad kasi meron. Pag sealed di ba meaning no one ever opened it pa? How did she receive the refurbished phone? I'm just confused lang. If may cling wrap cover like pa yun box, then really, how? Nire-wrap ng Globe after opening it? Enlighten me please!
Isn't it weird that she found out about it since November pa, so anong ginawa niya during that time? So okay di naman niya kasalanan yun pero distributor lang si Globe
Hindi nya alam since November! Reading comprehension din pag may time! Alam nyang mabilis magdrain ang battery since November pero tiniis nya muna. Ngayon nya lang nalaman na fake ang battery.
Matagal na akong Globe customer at sobrang happy naman ako sa postpaid plan ko so hindi ako makakarelate :( Nakakalungkot yung nangyari kay Trisha, perohindi to kasalanan ng Globe. Medj yung manager sa SM Aura yung hindi marunong talaga
Bakit hindi nila kasalanan? Nagissue sila sa kanya ng brand new phone na tampered pala? Ano magagawa nung manager sa SM, aber? Her branch just issued a unit that was supplied by Globe corporate.
Ano ba ganap nung november to february 2015?? Na "pinagtyagaan" mo daw yung fone?? Bka nman pinajailbreak mo nasalisihan ka?? Grabe ka te andme mo sinasabi sisikat ka swear!!!
even globe internet service sucks! 3g daw kuno pero mostly edge ang makukuha mo! only selected areas lang me 3g! kaloka sayang na load mo sayang pa oras mo kakahintay sa loading time ng page or site na gusto mong puntahan!
baka naman 2G lang talaga ang kaya ng telepono mo. Lol! Sa probinsya ako nakatira, yung lugar na pag inabot ka ng dilim, wala ka nang masasakyan pero hsdpa signal ng phone ko.
5:10 eh di wow sa liblib ka pala nakatira, wala kang kaagaw sa bandwidth kaya mabilis connection mo! Isip isin din. Dito sa metro manila siksikan kaya sobrang mabagal ang 3G, hindi sa unit ng telepono yan sir! kaloka ka
bago supposedly yung unit nya kahit iphone 4S yon, walang relevance kung ano na ang current model ng apple ngayon kasi globe ang pinaguusapan dito! Shunga kang customer.
Le**e ang globe na yan! Dami additional charges na siningil sakin kahit lagi ako bayad. Nung nagpapacut na k ng line nakikiusap na wag k ipacut tatanggalin laht ng charges k. Kapal nila. Mandurugas sila. Hnd k na binayadan ung last kasi may sukli pako dapt sa sobrang dami k extra na binayadan na dko nmn tlga gnamit. Kapal tlga. Manalo sana ang complainant.
Totally agree with most of the comments here - better switch to Smart! Kaloka kausapin ang mga Globe CSRs at madalas maraming billing disputes sa kanila. Ang hina pa ng signal!!!! What can you ask for? Leave Globe now. #charot
In my opinion lang naman, what globe should do is just issue certificate or authenticated letter to their subscribers who want to get an iphone. Then the subscriber will show the certificate/letter to mac centers to claim their phone. Then we can be sure the iphones are brand new and not tampered.
I've been with Globe for almost 10 years now and their services really suck,big time! Buti na lang eh libre yung aking line kasi kung personal kong line eto eh di ko talaga pagtya-tyagaan ang kanilang bulok na services. Eto ang nakakainis kapag dalawang telco lang ang naglalaban laban. Sana eh magkaroon pa ng ibang players sa market para tayong mga consumers ang magbe-benifit.
Buti ka pa girl may lawyer! I-push mo pa yan at least mapansin naman ng Globe management kung gano ka low quality ng customer service nila. Siguro dapat i-train ulit pati managers ng bawat branch. Dapat sana hindi na lumaki yan. Sa branch pa lang na kinuhaan mo naayos na yan. PAg ikaw nagrerklamo sa isang bagay kahit pa sa main branch or wherever and lawyers ng Globe, dapat tinangap nila yung reklamo tapos finorward dun kung san man office yun tapos ang sinabi sa client na dun na lang mag-follow up kasi dun naman inaayos yung ganyan na problems. Para hindi lalo nagagalit ang customer.
I also have had bad experiences with globe. I applied for the plan 999 with the lenovo bundle. I was happy because instead of buying a new tablet, I already had one plus a new phone from Globe. But when I got the package, phone's front cam button was not working! I called globe and asked for assistance then thay told me to bring it to the nearest globe store. So I followed them and brought it there. To my surprise, they told me that I should bring it to the lenovo service center and have it checked! Eh diba since they saw the phone na and its not working well, they should have replaced it with a new one instead?! In the end, they just gave me a certificate from Globe for free service. I didnt argue with them anymore. Additional stress lang sila. Besides, hindi na dapat sila sinasama sa problems kasi dapat nga walang pinoproblema ang customers sa kanila eh....
One more thing, their customer service has no coordination when it comes to keeping track of conversations and records. For how many months, i was always pissed everytime I read my bill. There are additional charges which I dont know about.
Oo nga. Kasi sealed lahat ng brand new cellphones eh. Tsaka di naman Globe ang nagawa ng mga cellphone. Sa tingin mo ate gusto ng Globe masira sila diba hindi?
i don't know. im a globe user for so many years and i change my phone plan every 2years but i never had an experienced something like this.. mejo OA kana ata ate.. tsaka sirain nman talaga iphone4s noh!
Di ba nakasealed yung phone bago ibigay sau .. So ibigsabihin bago talaga un .. Ikaw talaga may kasalanan jan .. Pinabukas muna siguro yan bago mo dinala sa globe.
Fact- the item is defective. 1.) Customer should raise this to the retailer, in this case the globe store. 2.) discuss a resolution–repair/replace/refund the item. 3.) if globe refuses to do some action, then go to DTI to file a formal complaint.
In this case, Globe is gathering info and investigating the case, to see where the problem originated. Globe doesnt control the QA of Apple. Thats why there’s a warranty / guarantee so that defects that are beyond the retailer’s control can be addressed well.
This Trisha is clearly using the issue to become an online sensation. OA masyado, kahit i-raise mo sa lawyer, sa DTI din ang bagsak. With or without the media, DTI will hear both sides of the story and address the complaint.
Had same issue now. My Iphone6 of 4 months started to charge intermittently. Dinala ko sya sa globe for assessment. Globe referred me to Apple Service Center as part of their warranty. The Apple tech told me that my phone is "somehow tampered" because the black tape is already missing (and the battery is already damaged). Still waiting for further investigation although I reported the incident to Globe na. Hopefully this week mag labas na ng result yung Apple Service Center.
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Hay globe. natuwa pa naman ako na pwedeng magpalit ng iphone yearly sa inyo
ReplyDeleteEwan ko lang ha,... Pero yung customer service talaga sa pinas sucks... Kasi yung ipad4 ko biglang hindi na ngwork, pina send ko agad sa apple service center... Booom! After 2 months, pinalitan nila nang ipad air 2... No questions asked... Passport lang namin... By the way im a musician here in china.... Customer satisfaction...
DeleteI think labas si Gobe sa isyung to since di naman sila ang gumawa ng iphone mo. I doubt pinajail break mo yan ate. wag ka na gumawa pa ng kwento. Kung may problema talaga dapat within 1 week after mmo nareceive ang iphone mo alam mo na na may problem. at bakit ngayon ka lang nagrereklamo. Ikaw and dapat kasuhan at siguraduhin mong mapapatunayan mo sa Apple na fake battery talaga ang nakalagay sa iphone mo. Ang lakas pa nang loob mong ikalat sa FB at social media ang problema mo. eh mukang halata naman na pina jail break mo yan ate. sa lahat ng kakilala kong may iphone na 2 years nang gumagamit ng iphone nila eh wala pa namang nagrereklamo.
Deletehindi ino open ang phone pag nagje jail break ateng. wag shunga
DeleteFeeling ko talaga pina check nya muna sa iba yan, since ayaw nya iwanan phone nya diba? Feeling ko nagpunta to si Ate sa kung saan at dun UNANG nagpa -check ng phone..
DeleteGosh, the decent thing for Globe to do is immediately replace her iPhone 4s unit. The nerve to say she put Globes reputation at stake after issuing her a refurbished phone. Hay naku smart will gain a new subscriber because of this misdeed.
ReplyDeleteI was a Globe user before and I switched! I havent experienced this but their service seriously SUCKS! I'm glad I switched. Yuck Globe, maaawa naman kayo sa nga customers niyo na puro kunsume ang inaabot!
ReplyDeleteI actually experienced the same thing. After a year under my iPhone 5 Plan 1799, my speakers acted up & since its still under warranty, they replaced it with a "new" unit. Lo and behold, after 3 months, my friend who's a technician in Greenhills pointed out that my home button is not in place, which only means one thing-- nabuksan na daw ang unit ko! I was fuming mad when i found out that my supposedly "new unit" was just a refurbished one.
ReplyDeleteSCREW YOU GLOBE!!! Sana manalo yung case against them.
Nako, papalitan nyan ng GLOBe ng iPhone 9! lol
ReplyDeleteThat is MAJOR TURN OFF. I have been loyal to globe but this is really ripping off your clients. Ok, time to weigh options from competitor aka smart.
ReplyDeleteFeeling ko yan yung mga lumang phones na in exchange for new ones. Globe makes money out of it pa rin. (IPhone forever plan helloooooo)
ReplyDeletePara matapos ang issue na Ito... The best they can do (globe) palitan ang iPhone ni ate.... Sympre brand new! Stress Lang yan if sa korte pa hahatong... No questions ask just changed the unit. Yan mahirap dito sa atin sa Pilipinas sa pagbili Ng gadgets kailngan mo pa sila awayin para palitan yung unit ang dami process chuchu...puros pasahan.....
ReplyDeleteTe pangit talaga battery ng iPhone 4s kahit original pa yang battery mo. Gamit ko 4s for 3 years mas bumilis madrain ng battery in every iOS update lalo na gamit mo ios8. Naka fully charge siya sa umaga pagdating ng lunch or 2pm pa ubos na. Ang ending bumili ako ng bagong phone and I'm so much happier with the battery life of my new phone.
ReplyDelete-TFCsubscriber
The point is fake ung batt. Ok lang ung orig batt ung palyado kaso fake eh... Kagulo tlga un!!!
Deletethat's not the point. it doesn't justify yung fake battery. nakakahiya pag nasa service center ka ng apple tas sasabihin may fake sa unit mo
Delete12:52am may pagkaiba ba ng orig and fake batt if both suck? Same din ang magiging problema ng owner. Either way sakit pa rin sa ulo Hahaha
Delete1:07 yes deAr. Kase kung ung orig pumalya apple na may problema dun. Pero if ung fake ung pumalya na issue pa ng globe eh sila na may kasalanan dun..
Delete1:07 ok naman magkaiba un.. Shunga ka?! Kya nga hindi tinanggap sa powermac kase fAke ung battery eh edi sana sila nag ayos nun! End of story.. Eh kaso fake ung battery so tlgang sa globe puputok ung sisi.. Isip-isip ren
Delete1:07 hindi same un. Kase ung orig ung batt at nasira powermac magpapalit nun. Mas madali at wala ng pasikot sikot pa. Kaso fake kaya ayan magkakademandahan pa. May mga imbistigasyon pa na gagawin. Sakit sa ulo.
DeleteA fake batt means the phone is NOT BRAND NEW IN THE BOX AND SEALED when it was given to the customer. Di naman yung batt ang problema. She was paying for a BRAND NEW phone tapos REFURBISHED ang nakuha. BRAND NEW is not the same as REFURBISHED!
DeleteMga Te kalma lang kayo we're talking about 4s here hahahahaha
DeletePero totoo ung sinabi nya na mabilis madrain ang bat ng iphone4s lalo na kung upto date ang ios m. Kya payo k s mga may iphone 4 n 4s wag nio nalang i update. Kasi nung d pa naupdate ung akin matagal nmn bat nya ung iphone4 lng ang mabils madrain. Nung inupdate k na hala ang bilis nadin nya madrain.
Deletebaka fake din yung iphone4 mo kaya parang ang daling sabihin na pangit talaga ang battery ng iphone4s.
DeleteHindi pwede ang ios8 sa 4s
Deleteiphone4 ang gamit ko for the last two years, na nabili pa sa HK. di nmn ganun mabilis ma drain ang battery....whole day na gamit sulit na.
Deletenakaka high blood nga yan. Mga mandurugas talaga..palibhasa, walang napaparusahan sa mga ganyang kalaking kompanya..kaloka..
ReplyDeleteOa din young girl.. Pero ho complain kana para patas na kayo
ReplyDeleteIkaw kaya magbayad ng napaka-mahal na bagay. Malaman lamang mo lang na FAKE pala binigay sayo. Chill ka lang? Di ka magagalit?
DeleteSana maganyan ka para hindi mo tawagin OA mga tao na naloko. Isa ka dun sa mga nakakainis Na internet troll na comment ng comment Wala ma offer na matinong salita.
DeleteThis may be off topic but I don't know what's wrong with Globe. Ilang beses ako nag load ng 25 para hindi mag expire ang sim ko (ginagamit ko lang pang back up). Usually hanggang 3 to 5 messages lang ang naipapadala ko and 0 balance na afterwards. TSK
ReplyDeleteme too. since january di ako nagloload ng globe don sa kong phone. naka-apat na pa-load ako in one day, so I spent P100. after 5 text ubos na ang P25 load. so nagload ulit ako. ganon na naman. kinain. naggoogle ako to find out the reason bakit kinakain ang load. sa thread na nabasa ko it was suggested to change a certain setting sa phone pero waley. the next day, load ulit. ubos ang P50 ko after less than 10 sent messages.
DeleteDo you use and send those emoji characters from an app? That will be sent as an MMS that's why nauubos ang load. Even sa States may mga ganiyang issue.
Deletewow same din ganun din sakin mabilis maubos ang load,.pero this year ko lang din naranasan yung ganito??..hmm
DeleteCheck your mobile data baka naka open or if you're using free fb at may regular load ka, kakainin lang un.
Delete@ Anon 1:55 AM, no I don't use emojis, just plain text message. That's why I'm wondering kung bakit ganun. I tried using my Mom's number at nag load ako ng 25, yung padadalhan ko is 2.50/text pero naka tatlo pa lang ako, ubos na. Grabe kung maka kain ng load.
DeleteGlobe: "Bigyan yan ng power bank at spare phone!"
ReplyDeleteIphone4s? 2014? Most likely it'll be refurbished, i dont think they still make iphone4s. Apple launched iphone6 last year(2014)
ReplyDeleteLikely the one sold to her was unsold stock.
DeleteExactly what I was thinking!!!
DeleteIm using 4s too 3x ako ngccharge a day ganun tlg lgi kz nggames anak ko kya mbilis m drain pero pg d nman msyado gmit ok nman unless nk open lhat ng menu d ngcclose
ReplyDeleteOutdated na kasi ang 4s para sa ios 8 kaya bilis maubos ng battery ganyan din problem ng 4s ko
Deletebefore anything else, i'm not from globe. kakalipat ko rin lang to smart dahil sawa na ko sa mga bastos nilang CSR at mali maling billing.
ReplyDeletepero anyway, ang OA ng babaeng to. ever since lumabas ang iPhone 6, discontinued na ang iPhone 4s. so nag eexpect talaga sya ng brand new? nagbebenta din tlaga ng refurbished phones ang Apple. either di nila sinabihan ung Globe, or yung Globe naman ang di sinabihan ang customers. pwede naman investigate ng maayos at labas na rin sa branch na yun ang problema. bakit sya sa manager galit na galit? puro pa "problema nyo yan" eh problema nga nya yan. lawyer at korte agad? ang babaw lang.parang yung nakaing load lang ni Enrile na nagstart pa ng session sa senado. kung may pambayad pala sya sa lawyer bat di na lang sya bumili ng iPhone 6 para siguradong bago.
wala pong sinabi sa kontrata ang globe na refurbished phone ang ibibigay. kung ikaw mag-avail ka ng plan, di ka rin ba OA mag-react kung malaman mong bigla na na-peke ka pala? at fyi, walang mababaw kung pera ang involved kahit gaano pa kaliit or kalaki ito. palpak lang talaga ang globe pati na rin ang service lalo na sa ipinakita ng manager
DeleteOa talaga? Teh, she expected globe to give her a new phone and it's obvious naman no, why get a refurbished phone the same price sa brand new na may plan? Hindi lang kasi basta basta pinupulot ang pera at may karapatan naman siyang magreklamo. Also if you think mababaw lang para magpalawyer e may pera at oras siya para jan e, and at least she wants others to be aware about it.. After all kahit ako I reckon globe (particularly their customer service) sucks.
DeleteHindi issue dito kung may pambili ng iPhone since may pambayad sa lawyer. Ang issue eh bakit fake ang battery? Ika wkaya masabugan nun? Pag refurbished ba sa Apple store, fake ang parts? At nag bring up ng lawyer si ate kasi limalabas na tinatakot sya ng Globe employee na nakausap nya.
DeleteKung refurbished nalang ang binibigay na units ng globe for that model dapat idisclose sa customer. Pero siyempre ayaw nga ng customer yun. Kasi pag new plan you expect na new unit talaga kasama. Dun sya galit and I think may karapatan naman sya doon. Kung nasa fine print man yun ng contract, Globe led everyone to believe na brand new units ang binibigay sa new plans. Thats still quite decietful to me.
Deletekailan lang ba narelease ang ip6? nauna sya magavail ng i4s plan teh! kahit ako man nasa kalagayan nya, manggagalaiti ako. globe sucks
Deletekaya nga maraming companies ang nag tatake advantage eh kasi marami ding tao ang ayaw magreklamo.its either,tamad sa habang proseso,ang mga gagastusin etc.dapat kung may reklamo,kung may katwiran naman,ipaglaban mo!
DeletePwede naman siguro muna imbestigahan bout sa iphone4s ni ate.o makipag usap ng maayos sa manager ng globe.
DeleteI dont know about others pero it was clearly stated hindi friendly and accomodating sa complaints yung branch. Bakit ilalabas mo sa case ang branch samantalang sila ang nagbigay ng phone sa customer. Akuhin nila dapat yan.
DeleteDun sa nagsasabi nagbebenta naman talaga ng refurbished ang Globe, this must be clearly stated to the customer. Discretion ni Customer if ok saknya ang refurbished phone pero babayaran nya brand new!
oh my. for years ive complained about the other network and ive always wanted to switch to globe, but damn this changed my mind in a snap. what the hell are they doing to their customers? they wont prosper without them so why fool them? and the PRIDE of the woman from globe is oozing. worried that the truth may ruin them and wanting to put the blame on the victim is pure stupidity.
ReplyDeleteKaya ako... Prepaid forever dito sa pilipinas! Ive had enough of panloloko at kag***han ng tel com na ito!!! At least sa prepaid, paminsan minsang kain load lang.
ReplyDeleteWorst talaga ang globe. For more than a year now, gusto ni globe bayaran ko ang billing ko na nakasulat na nag avail ako ng iphone 5s! wala naman akong nakuha. Pag humingi naman ako ng proof na nagsign ulit ako ng contract,or ids, wala naman silang mailabas. Sabi ko ayusin nila ang bill ko, tanggalin ang sinisingil na iphone, tsaka ko babayaran. Tumawag pa kami sa lawyer nila kasi pinapadalhan kami ng letter. Ang gusto ng lawyer e bayaran daw namin muna lahat tsaka sila gagawa ng adjustments. Hello? Kung di pa nga ako nagbabayad di niyo na nagagawan ng paraan, e mas lalo na pag nagbayad ako!
ReplyDeleteMore than 20 times na ata kaming pumupunta sa business centers at nagtatawagan ng mga globe agents. Ipinaliliwanag naman namin na gusto naman namin magbayad, wag lang kaming sisingilin ng hindi naman namin nakuha. More than a year ago na yun, until now, wala pa din nangyayari.
Sana naman matutong makinig ang globe sa mga customers nya.
Problem talaga yan sa system ng globe eh. Minsan nacharge ako halos 9k sinigawan ko csr ang sabi sa akin maaadjust yun after the billing period pag nagreflect na sa billing. Kelangan talaga nagrereflect muna yung maling billing. Hmmm. But in your case nasa bill na so i dont see why they cant reverse the charge.
DeleteParang ganyan din sa akin. They want me to pay 8k para sa na-bill nila sa akin na never ko naman nagamit. Nireport ko August 2014 pa sa Globe Store and they told me na ipprocess nila yun reversal sa next billing statement ko magrereflect na daw yun, feb 2015 na hindi pa rin nairereverse. Tapos pag tumatawag sa CS pagpapasa pasahan ka nila kesyo di raw sila ang naghahandle nun. Sa huli I went to the Globe Store again to follow up yun reversal. Ang sabi ba naman bat di ko raw tinawag sa CS nila to follow up. Seriously??!! Nasungitan ko yun Customer Rep nila sa inis ko! Ayun after 15mins nireverse na. Hassle yan Globe na yan!
DeleteYou should immediately file a complaint against DTI kasi ngayon mayroon na tayong credit scoring at kasama ang utilities sa nagsusubmit ng delinquent accounts sa credit bureaus (FICO, CIC, Transunion). Masisira ang credit history niyo at mahihirapan kayong makaloan sa banko dahil sa unpaid utilities. Dapat kapag hindi inaksyonan ng globe ang first complaint, formal complaint na dapat sa DTI at NTC at assurance na hindi kayo nireport sa credit bureaus as delinquent.
DeleteHi. They've been ripping me off since June 2014. I swear, you guys. 2799 lang ang bill ko dapat, monthly akong nagbabayad, WALANG MINTIS but you know what? They send me texts saying may overdue bills ako. I don't even use their fxxking mobile data. So lately every month ang nababayaran ko ay doble. Gusto ko nalang matapos 'to. Mapapamura ka nang wala sa oras talaga. Mabait lang sila in the first few months pero kapag tumagal na ang subscription mo? Ay.
ReplyDeleteSuper easy to change iPhones here sa states. We don't have to go to our providers, direct land sa Apple. like one time, actually nabasa ko yung phone & of course I lied about it but still, they gave me a new unit. I was always wondering what they do sa mga phones that get returned or replaced. I guess they refurbish it and supply it sa mga developing countries.
ReplyDeleteEdi wow. Ikaw na nasa DEVELOPED COUNTRY. Makalabel wagas :)
Delete18 years na ako sa Globe. I do have a Smart line, pero more on back up for out of town areas. Mabait naman ang Globe sa akin, so no complaints. Never pa nga lang ako naka receive ng free phone coz my subscription plan predates the contract era and I refuse to change numbers so no new line for me. That's my only beef with them.
ReplyDeletekung cno p mas loyal? un ang wlang free phone? #nkakaloka
DeleteYou are being rip off, dearie. If your contract expires, you can `switch` to a new plan, circa 2015, for you to take your money's worth, aka free phone.
Deleteganyan rin yung line ng mom ko, plan pa ng 90s era (advantage plan ata tawag dun) so wala din syang free phone but she still has the same number
DeleteYou can change your plan and retain your number.
DeleteGlobe sucks talaga. I've experienced the worst CSRs there. I am a Platinum subscriber and planning to recontract, pero ang gugulo nila, icharge ba naman ako ng 5k na wala naman sa account ko? Stupidity. Kaya guys, you should all switch to Smart na lang. Better pa customer service.
ReplyDeletefunny how they can say that what you wrote was libelous when all you did was expose your story. slap them with fraud!
ReplyDeleteThough the fake battery was no excuse... Madali talaga ma drain ang battery nang iPhone especially yung bagong IOS nila. Kahit na hindi mo ginagamit made drain at made drain talaga.. Para medyo humaba ang battery life nang ibibigay nilang bagong iPhone sayo.. go to settings "App background refresh" then turn it off. :D
ReplyDeleteI don't get why some people here were saying OA ung reaction ng complainant. Ung sobrng bagal na internet connection nga lng,tapos on time k nman mgbayad nakakainis na eh yan pa kyang monthly mo binabayaran tapos peke pla ung battery.
ReplyDeletemukhang malaki ang danyos nito! gora ka lang te, sure win ka naman na. either mag-areglo kayo, or manalo ka sa kaso.
ReplyDeleteI myself had a very bad experience from globe services. I applied for iphone5 and i gave 17k advance payment. Kasama na ang cash out. Then after ilang buwan aba! Pinutulan ako ng line dahil overdue na daw ako ng 10k pesos at unless na bayaran ko iyon, hindi nila i rereconnect ang line ko. Eh pano nangyaring na overdue ako eh unlimited text, call at internet ako. At ang madalas ko lang naman na text message is imessage which is free pag may wifi. Bukod sa hindi worth it ang binbayad ng mga tao dahil sa super bagal na net, napaka magnanakaw pa niyang globe na yan!!
ReplyDeleteHi Trish. Meet third world country. Third world country, meet Trish!
ReplyDeleteAt this time, wala na iPhone 4s in production. Malamang refurbish nalang talaga maibibigay ngayon. Sa pilipinas kasi kahit refurbish na ang phone, sinasabi paren na brand new, unlike sa US.. Just my though
ReplyDeletefor a reputable company like globe they should make the distinction. besides apple refurbished products only come with authentic parts. eh ito fake ang battery.
DeleteEwan ko lang... ngrrekalmo siya sa no cash out niyang iphone4S,wag kn magtaka kung bakit refurbished yan... haha... Kahit IPhone 4s mei cashout padin... nkakaloka kahit ata after 20 years mei cashout pa din yan kahit outdated na ang model ng iphone mo... ---AndroidPhoneUser
ReplyDeleteYou are not obviously a plan user. Young "free" phone name yan, ang halaga nya is young mababayaran no name subscription in 2 yrs.
DeleteJust so you know @9:02, The plan 999 with free phones includes the worth of the mobile (which in this case is an 8 gb iphone4s) + consumable usage. Ngayon, kung gusto mo mag 16Gb or 32Gb that is when you need to top up or cash out.
DeleteHAHAHA! Infearness kay girl ang cute nya mag ganun. hahahaha! at talagang maasar ka naman pag ikaw nasa sitwasyon nya.
ReplyDeleteWas a globe subscriber for 15 years then switched to smart in 2013. Never regretted it ;) Sobrang okay pa CSR nila. My line was once cut and when I called the CSR said she will request for the reconnection na and just asked for my assurance na I will pay within the day. My line was reconnected even before I paid. Galing ng service nila! Hehe.
ReplyDeleteGlobe's quality assurance is very much in question here now. Add to that the really horrible training of their frontliners, whether on the phone are face-to-face in their stores.
ReplyDeleteI am one hundred percent sure, in a few days, this thread will be gone as Globe is very good in blocking truth campaigns that expose their weakness. I have heard a lot of stories about this strategy of theirs.
My question is, they have exerted so much effort in media blocking of big issues against them. Have they also utilized equal efforts to improve their quality and service? Dito lang ako nakakita na naka 4g signal pero dinadasalan ko ng 3 minuto ang mobile internet ko para lang matuloy ang pag log-in ko sa facebook dahil sa sobrang bagal.....
I have been a Globe postpaid subscriber for years, and I can honestly say na bawat bill kakabahan ka kasi di mo alam kung anong magic nanaman ginawa nila. When i first got my unit from them, aba di pa naka activate yung sim ko, I was charged with data agad. As usual, sa una lang sila mabait.
ReplyDeleteI sincerely hope this girl wins. Globe needs to be honest and more transparent with their customers. They wouldn't be there if not for their patronizing customers anyway. If ininform nyo naman yung customers na refurbished na yung inooffer nyo, edi at least the customer is AWARE and not made to believe that what she will be receiving from you is a brand new phone. And please improve the way your CSR's communicate with Your subscribers.
P.S. if you're interested in applying for a Globe postpaid plan, they have this option to permanently turn your data off. Globe's known for charging people with data even though it's turned off. in fairness, ever since I had them do this, 180 pesos lang bill ko every month for Unli Call and Text :)
1. u said u got the phone w/o cash out,i assume u got it for free? so ano'ng pinagsasabi mo'ng binabayaran mo monthly, aside from your plan?
ReplyDelete2. when u got the unit, was the box sealed? was there an authentic sticker from apple itself? if none, then should have been suspicious upon receiving it pa lang
3. yes, for due process, your lawyer should directly coordinate with the company lawyer, as obviously the manager is not familiar with some legal terms
4. no, the company can't just give you a new phone to pacify u, there has to be an investigation... malay ba nila if u tampered it urself, just like one of the comments above... & this is just a demolition job against the company?
5. of course the manager would ask you to do that...kung nakiusap naman ng maayos, bakit hindi mo pagbigyan? ur rant in FB is trial by publicity, Globe can't be accused as guilty agad, malay mo it was Apple's fault all along? Nalugi na agad sila, iba naman pala ang may kasalanan?
1. No downpayment ang sabi nya. baka may participation pa din sya monthly under her contract.
Delete2. Eh malay mo, sealed nga? Ang point is, iniisip nya reputable ang Globe so may assurance syang ok ang unit na ibibigay sa kanya
3. May right sya magsalita same lang yan sa mga review sites. you have the right to say something about a service/product you paid for
Dami mong kuda hindi ka naman makapagspell ng words ng maayos! Tinuro ba sa school mo ang ganyang jejespeak?
Deletedi rin ako fan ng Globe, pero ang unang una kong naisip after reading this was...
ReplyDelete#firstworldproblems haha
Thinking about the process, when the Telcos give you your unit everything's check naman diba? So meaning she should have read and understood what she signed for. Just saying that I'm sure nung binigay sakanya eh totoo naman yung parts. Question now, ano nangyari sa Feb to Nov? Baka naman nabuksan ng iba?
ReplyDeleteMay point ka ! Di ako naniniwala na sinabi mismo ni POWER MAC na FAKE YUNG BATTERY. dapat ilabas niya yung mismong certification ni POWER MAC. Kasi sa pagkakaalam ko yung blu sticker nilalagay yan sa Greenhills pag nagpaayos ka dun sa kanila. kasi yan yung monitoring nila para sa warranty.
DeleteSiguro she will not go through this lengths to complain kung pinabukas na pala nya yung phone nya. Under warranty pa nga ito kaya di nya papabukas yan sa Greenhills, kundi mavo-void yung warranty nya.
DeleteHa? Certificate from powermac? $*up!d
DeleteWait, did she receive the phone as in sealed??? May plastic pa na cling wrap like yun box? Or walang ganun brand new na iPhone 4s, as im box lang? iPad kasi meron. Pag sealed di ba meaning no one ever opened it pa? How did she receive the refurbished phone? I'm just confused lang. If may cling wrap cover like pa yun box, then really, how? Nire-wrap ng Globe after opening it? Enlighten me please!
ReplyDeleteIsn't it weird that she found out about it since November pa, so anong ginawa niya during that time? So okay di naman niya kasalanan yun pero distributor lang si Globe
ReplyDeleteHindi nya alam since November! Reading comprehension din pag may time! Alam nyang mabilis magdrain ang battery since November pero tiniis nya muna. Ngayon nya lang nalaman na fake ang battery.
DeleteDAmi alam ng babaeng to. Kng ano ano sinasabi!! 2015 na te 4s pa din??
ReplyDeleteMove on move on te!
tulog na, globe employee
DeleteMatagal na akong Globe customer at sobrang happy naman ako sa postpaid plan ko so hindi ako makakarelate :( Nakakalungkot yung nangyari kay Trisha, perohindi to kasalanan ng Globe. Medj yung manager sa SM Aura yung hindi marunong talaga
ReplyDeleteBakit hindi nila kasalanan? Nagissue sila sa kanya ng brand new phone na tampered pala? Ano magagawa nung manager sa SM, aber? Her branch just issued a unit that was supplied by Globe corporate.
DeleteAno ba ganap nung november to february 2015?? Na "pinagtyagaan" mo daw yung fone?? Bka nman pinajailbreak mo nasalisihan ka?? Grabe ka te andme mo sinasabi sisikat ka swear!!!
ReplyDeleteThat's why i buy my iphone at Apple stores ONLY. That's the price you get for subscribing from Network company... and the bad side... its lock...
ReplyDeletePrepaid ka noh?
Deleteeven globe internet service sucks! 3g daw kuno pero mostly edge ang makukuha mo! only selected areas lang me 3g! kaloka sayang na load mo sayang pa oras mo kakahintay sa loading time ng page or site na gusto mong puntahan!
ReplyDeletebaka naman 2G lang talaga ang kaya ng telepono mo. Lol! Sa probinsya ako nakatira, yung lugar na pag inabot ka ng dilim, wala ka nang masasakyan pero hsdpa signal ng phone ko.
Delete5:10 eh di wow sa liblib ka pala nakatira, wala kang kaagaw sa bandwidth kaya mabilis connection mo! Isip isin din. Dito sa metro manila siksikan kaya sobrang mabagal ang 3G, hindi sa unit ng telepono yan sir! kaloka ka
DeleteNgayon ka pa magrereklamo at magsasabi ng kng ano ano e 2015 na?!? Palabas na nga ang iphone 7, 4s pa din reklamo mo!
ReplyDeletebago supposedly yung unit nya kahit iphone 4S yon, walang relevance kung ano na ang current model ng apple ngayon kasi globe ang pinaguusapan dito! Shunga kang customer.
DeleteLe**e ang globe na yan! Dami additional charges na siningil sakin kahit lagi ako bayad. Nung nagpapacut na k ng line nakikiusap na wag k ipacut tatanggalin laht ng charges k. Kapal nila. Mandurugas sila. Hnd k na binayadan ung last kasi may sukli pako dapt sa sobrang dami k extra na binayadan na dko nmn tlga gnamit. Kapal tlga. Manalo sana ang complainant.
ReplyDeletelol
ReplyDeleteTotally agree with most of the comments here - better switch to Smart! Kaloka kausapin ang mga Globe CSRs at madalas maraming billing disputes sa kanila. Ang hina pa ng signal!!!! What can you ask for? Leave Globe now. #charot
ReplyDeletenakakahilo magbasa ng comment. puro englushh. hahha.. kakadugo ng braincells at nose.
ReplyDeletePichay as in yung politicians? Palaban si girl eh.
ReplyDeletepalengkera tong ate na to.
ReplyDeletemay right sya magalit te
DeleteIn my opinion lang naman, what globe should do is just issue certificate or authenticated letter to their subscribers who want to get an iphone. Then the subscriber will show the certificate/letter to mac centers to claim their phone. Then we can be sure the iphones are brand new and not tampered.
ReplyDeleteI switched networks a loong, looong time ago and never looked back since. #happySmartsubscriber
ReplyDeleteAno to, "Designed by Apple California, Assembled in SM Aura"? Kaloka!!
ReplyDeleteI've been with Globe for almost 10 years now and their services really suck,big time! Buti na lang eh libre yung aking line kasi kung personal kong line eto eh di ko talaga pagtya-tyagaan ang kanilang bulok na services. Eto ang nakakainis kapag dalawang telco lang ang naglalaban laban. Sana eh magkaroon pa ng ibang players sa market para tayong mga consumers ang magbe-benifit.
ReplyDeleteButi ka pa girl may lawyer! I-push mo pa yan at least mapansin naman ng Globe management kung gano ka low quality ng customer service nila. Siguro dapat i-train ulit pati managers ng bawat branch. Dapat sana hindi na lumaki yan. Sa branch pa lang na kinuhaan mo naayos na yan. PAg ikaw nagrerklamo sa isang bagay kahit pa sa main branch or wherever and lawyers ng Globe, dapat tinangap nila yung reklamo tapos finorward dun kung san man office yun tapos ang sinabi sa client na dun na lang mag-follow up kasi dun naman inaayos yung ganyan na problems. Para hindi lalo nagagalit ang customer.
ReplyDeleteI also have had bad experiences with globe. I applied for the plan 999 with the lenovo bundle. I was happy because instead of buying a new tablet, I already had one plus a new phone from Globe. But when I got the package, phone's front cam button was not working! I called globe and asked for assistance then thay told me to bring it to the nearest globe store. So I followed them and brought it there. To my surprise, they told me that I should bring it to the lenovo service center and have it checked! Eh diba since they saw the phone na and its not working well, they should have replaced it with a new one instead?! In the end, they just gave me a certificate from Globe for free service. I didnt argue with them anymore. Additional stress lang sila. Besides, hindi na dapat sila sinasama sa problems kasi dapat nga walang pinoproblema ang customers sa kanila eh....
ReplyDeleteOne more thing, their customer service has no coordination when it comes to keeping track of conversations and records. For how many months, i was always pissed everytime I read my bill. There are additional charges which I dont know about.
lol
ReplyDeleteHndi sguro alam ng globe na may Mali sa iPhone kasi sabi mu nga po nangako sila na,brand new yun.
ReplyDeleteSo hndi nila gstong mangyari yun..
Oo nga. Kasi sealed lahat ng brand new cellphones eh. Tsaka di naman Globe ang nagawa ng mga cellphone. Sa tingin mo ate gusto ng Globe masira sila diba hindi?
DeleteMahirap tlga kapag d nachecheck ang mga,supplies..
ReplyDeleteBut you can't blame globe kasi DBA,po naoopen lng naman and mga phones kapag kukuhain na,ng mg a avail..
Kaya nga eh, so kung sealed naman pla yung phone, eh di dapat Apple na yung kasuhan nya. HAHA..
DeleteAteng sa pagkakaalam ko po apple po ang gumagawa ng phone at hnd ang globe! Isip isip din!
ReplyDeleteAng gulo ni ate. Gets kita, galit ka, pero laos na 4s. Sirain talaga yun. Anu ba yan teh!!
ReplyDeletenakakaloka tong girl na itey, aminin mo, dinala mo yan sa ibang pagawaan at ng nasira ang sinisi mo ay iba.
ReplyDeleteMaybe she repaired outside first before it was brought to Power Mac.
ReplyDeleteAte lahat ng cellphone ay sealed pag brand new di ka naman siguro bibigyan ng Globe ng sira. Tsaka di naman sila ang nagawa ng cellphone ate.
ReplyDeleteI dont know, but if shes coordinating with her "lawyer" maybe shes someone who can afford to have a "backup Phone".. just sayin,
ReplyDeleteWow ha? Okay kalang teh? Lahat ng phone kapag bagong bili nakasealed? OA kana.
ReplyDeleteAnong kinalaman ng globe? E ang alam ko network lang sya server. Apple ang gumagawa hndi yung network mismo. Brain please
ReplyDeletePag may sira sà phone provider agad sisisihin .. D ba pwede naging Pabaya ka din .. Sigurado yan pina gawa mo na yan sa iba Kaya nag kalokoloko ..
ReplyDeleteGusto lang ni ate sumikat oh libre na phone .. Heheheheh alam na. ..
ReplyDeletei don't know. im a globe user for so many years and i change my phone plan every 2years but i never had an experienced something like this.. mejo OA kana ata ate.. tsaka sirain nman talaga iphone4s noh!
ReplyDeletealam ko di nman si Globe nagawa ng iphone.. si Apple po yun.. Haha talaga to si ate joker.. 😂😂😂
ReplyDeleteDi ba nakasealed yung phone bago ibigay sau .. So ibigsabihin bago talaga un .. Ikaw talaga may kasalanan jan .. Pinabukas muna siguro yan bago mo dinala sa globe.
ReplyDeleteSure kba ate? Baka nman pinakalkal mna yan sa Greenhills an doon nagdaloko-loko!
ReplyDeleteAteng. Di nman globe ang gumagawa ng iphone, Apple po yun! Pasikat ka din te e! Haha
ReplyDeleteFact- the item is defective.
ReplyDelete1.) Customer should raise this to the retailer, in this case the globe store.
2.) discuss a resolution–repair/replace/refund the item.
3.) if globe refuses to do some action, then go to DTI to file a formal complaint.
In this case, Globe is gathering info and investigating the case, to see where the problem originated. Globe doesnt control the QA of Apple. Thats why there’s a warranty / guarantee so that defects that are beyond the retailer’s control can be addressed well.
This Trisha is clearly using the issue to become an online sensation. OA masyado, kahit i-raise mo sa lawyer, sa DTI din ang bagsak. With or without the media, DTI will hear both sides of the story and address the complaint.
Huwag ka OA
OA ka na ate ..!!!!!
ReplyDeleteAng dami savior ng globe sa last part ng mga comments ah..
ReplyDeleteHad same issue now. My Iphone6 of 4 months started to charge intermittently. Dinala ko sya sa globe for assessment. Globe referred me to Apple Service Center as part of their warranty. The Apple tech told me that my phone is "somehow tampered" because the black tape is already missing (and the battery is already damaged). Still waiting for further investigation although I reported the incident to Globe na. Hopefully this week mag labas na ng result yung Apple Service Center.
ReplyDelete