FB Scoop: Another Cebu Pacific Major Blunder. CP Crew Stops 8 Passengers from Leaving Due to Alleged Fake E-visas, Only to be Confirmed As Genuine by Another CP Crew
Images courtesy of Facebook: Katrina Jessica Lorenzo
Human error can happen anywhere in the world and on this occasion the mistake was corrected but why is she posting her complaint on FB when she should be writing a letter of complaint to Cebu Pacific?
2.12 and 12.45 easy lang solution dyan, if you're not happy with their service then don't use Cebu Pac again (pero sa palagay ko sakay pa rin kayo ulit dahil cheap sila.) You get what you pay for people.
Thankfully a lot of budget airlines are now as cheap or even cheaper than Cebu Pacific, so you really don't have to put up with poor customer service anymore. If enough irate customers take their business elsewhere, maybe CP will take the hint.
@AnonymousMarch 25, 2015 at 12:34 AM, why was she mad? Seriously you're asking that? Sana gawin din sa yo ng Cebu Pac yan para ma-understand mo since hindi kaya ng "5 minutes of reading" :)
No, cheap fare should NOT mean bad service. Fares are cheap because customers don't get the perks that are present in non-budget airlines. But good service should be provided to ANY customer, regardless of price.
I live in Dubai and for all I know Philippine immigration do not allow Dubai e-visa. They always ask for the original visa even for tourist visas. Buti pinadaan sila sa immigration. Cheap airfare equates to cheap service. Want better service? Fly with other airlines.... Take Cathay Pacific, di ganun kamahal, 40kg baggage allowance pa :-)
Ikaw na mayaman teh. If i know puro utang ka lng nmn. Haha. Taas kaya cost of living jan i know kasi government employee hubby k at free kami sa laht. Belat! Hahaha. Pag hnd k governmnet employee kahit engineer kpa magkano lang take home m sa laki ng gastos m.Kaya wag k masydo mayabng eh sa dun sila mas makakatipid.
are u serious 6:22?? I've been a government employee pero lumipat ako sa private sector kasi mas mataas ang offer nila noh! The only thing better in a public company is that mas bongga ang holidays compared sa private! #PalamuninKaSoWalaKangAlam
Anon 6:22AM FYI lang babaeng patabaing baboy na umaasa sa asawa. Hindi lahat ng nakatira at nagtatrabaho sa Dubai na hindi sa government eh puro utang. I should know, because I work and live here at so far wala naman akong utang. Wala akong nakitang ikina-feeling mayaman ng comment ni Anon 12:32. Ikaw ang feeling mayaman. Wag kang masyadong air headed, mabilis ang balik ng karma. Kaka-highblood ka. Bwiset!
Anon 12:32 isa akong OFW sa Dubai nakapunta ako dito sa pamamagitan ng Visit visa and yes nakalabas ako ng pilipinas na E-Visa lang ang gamit ko.. hindi mo ata alam na sa Airport immigration ng Dubai mo pi-pick-apin ang orginal Visa mo kasabay ng Eye scan.. wag masyadong magmagaling ha..
Anon 12:32 isa akong OFW sa Dubai nakapunta ako dito sa pamamagitan ng Visit visa and yes nakalabas ako ng pilipinas na E-Visa lang ang gamit ko.. hindi mo ata alam na sa Airport immigration ng Dubai mo pi-pick-apin ang orginal Visa mo kasabay ng Eye scan.. wag masyadong magmagaling ha..
excuse me, FYI may e visa napo ngayon.. my cousin was able to fly there via Cebu Pacific e-visa din yun sa kanya..Last January ... pina email lang sa akin then I was the one who gave it to her....
Grabe naman magsalita si Anon @6:22AM parang andaming hanash sa buhay. Malungkot siguro buhay nya kaya ganyan makapagsalita. Wala naman kame lahat nakikitang mayabang sa sinabi ni Anon @12:32AM. Hay ang ibang tao nga naman, naka pag abroad lang kahit palamunin ng asawa, grabeh makapagsalita. graneh ba effect sayo ng disyerto dyan?
Kaloka si @6:22AM: Ako i work here in Doha and my CP flight na rin but i will never take my chances with them, In doing so, that doesnt mean naman na puro utang ako. Di naman ganon ka layo ng diff. eh. And mind you, di ako engineer im just an Administrative but i can assure you im getting more that your husband! #YabangsaMayabang! :)
I'm also working in Dubai. Wala naman akong utang and I only spend 15% of my earnings sa basic cost of living ko. I always book my flights with Singapore Airlines, konting diff din sa fare, sure ka pa na hindi delayed kahit peak season.
622 ikaw ang mayabang malay mo naman company cost ang ticket na sinasabi nya on CX. Tska why do you jave to be boastful sa kng anong meron kayo ng asawa mo kontrata din lang naman kayo uuwit uuwi rin kayo sa ponas as if maging citizen ka sa dubai.
Kung gusto nyo nakaipon dito kayo sa saudi walang beerhouse o kung ano pa man but then nasasa tao yan
Nagsuggest lang si 12:32 to fly cathay instead of CP.. walang masama magsuggest. si 6:22 ata pinaglihi sa sama ng loob e.. may belat pa at may say about engineers specifically... te, mas ok yung may take home pay kesa naka nga nga sa bahay naghihintay ng biyaya.. Di lahat ng tao sa Dubai may utang.. baka based sa sarili mong experience yan? Tapos ka na magbayad ng loan te? lol
Oh Cebu Pac, you'll never achieve PAL's standards kahit na always delayed ang flights nila. This air company always has an issue with their customers kaya parating bagsak presyo ang flights. The funny thing is that the person who thought was sure of the fake e-visas disappeared. If I was one of the customers that day, i would demand to speak and to humiliate that Usudan for causing inconvenience.
Bakit nga ba pala wala yun passport number sa evisa nila in the first place? may mali din yun agency na nagbigay sa kanila ng evisa nila with incomplete details. kung nung umpisa pa lang eh kumpleto na ang detalye sa evisa eh di sana di na humantong sa ganon.
This kind of rants on social media is so annoying because it's the wrong forum to air your grievances on. It's so one sided and I'm sure many businesses have been affected by malicious posters such as this one.
eh san pba mag ccomplain hindi nga sila pinapancn during that time! its payback time! hindi nio mppigilan ang tao n magsbi ng comment regarding customer services nio.
Anon 3:50, oo ichecheck talaga nila yung documents upon check-in, visa, two-way tickets, etc.. pero hindi naman yata sakanila ang decision kung fake yung docs or hindi kasi trabaho ng immigration yun. pwede pa cguro kung pina-check niya muna bago sinabi na fake. kaso napahiya sila nung nalaman na valid ang e-visa nila. mali pa din ang staff na yun.
Alam mo Anon 1:28AM, napaka importante ng tanong mo. Ang trabaho ng airline staff is to check in their passengers, it is the Immigration Officers duty to check their visas. This is not the first that kind of incident happened. Meron akong friend na papuntang Hong Kong, me mga kasabayan syang OFW papuntang Hong Kong din who came from the North as far as Baguio, sa Clark airport yan ha. Yung mga staff ng CebuPac ayaw silang pasakayin dahil wala daw sila visa. Sa HK ang Immigration rule, after 2 years contract you have to leave, pag nag recontract, yung visa upon arrival sa HK ilalagay sa passport by the HK Immigration Officers. The OFW's showed their contracts signed and authenticated by the Consulate in Hong Kong and explained the HK Immigration system. Ayaw silang paniwalaan. Then my friend even heard the Immigration Officers in Clark saying "wala daw mga visa" ni hindi man lang tinanong yung mga kawawang OFW. Ang ending nanindigan ang mga taga CebuPac. Ayun ang mga OFW, di malaman kung ano gagawin. Di na alam ng friend ko kung ano nangyari kasi she had to leave.
1:26, hindi lang CebPac/NAIA gumagawa nyan... kahit outbound ng Dubai and US, they will ask for visa sa country of destination sa check in pa lang. hindi naman mali un kasi may chance pa ang passenger to rebook their tickets.mali lang is I-assume na fake agad when hindi naman expert.
Tama si Anon 12:32, they do not allow e-Visas, kailangan ang original visa itself. May airport officer p na mgchechek ng visa (kasi most details are in Arabic) then my stamp at signature niya na good to go before mgpila for check in. based on the story, prang hindi na sila dumaan sa officer kasi bakit mgsasabi ang taga CebPac na fake ang visa. I am not sure if the process changed, bat last time I travelled Dec 2014, my officer p din na ngchechek ng visa.
tama. tinatanggap ang E-visa sa Dubai pero pagdating sa immigration kailangan nila ng original visa. Dapat na-inform sila nung agency nila sa Dubai na ganun ang patakaran. recently din kinuha ko parents ko for tourist visa taking cebu pac's promo fare (which is mahal din ang suma kahit naka promo) pero wala naman naging problema kasi pina-courier ko yung mga original visa nila as advised by the agency. yung nangyari, sa check-in counter pa lang hinold na sila which is dapat ang immigration officer ang gagawa nung authenticity ng docs at hndi sila. baka bagong patakaran na ng ground staff sa airport? lol.
Hello? kelan ka ba last nkapunta ng DUBAI??? my cousin was able to fly last Jan 2015 with an e-visa. get your facts straight! but I also went to Dubai last Sept pero hindi yung E-Visa sakin... minsan ang iba dito kala mo nakatongtong na sa Dubai eh alam na nila ang lahat... My cousin arrived back here in the Philippines last March... so recent ang trip nya and e-visa yun..wala din naging problema sa kanya... She flew through Cebu Pacific din.. while ako last Sept through Emirates Airlines
Pasenxa nman Anon 1:58 and 5:10 i stand corrected..pro kelangan b galit at mg assume na ngmamarunong ang ngcocoment dito? i was merely stating my experience, dba nga ngmention na dec 2014 last travel and my disclaimer na baka ng change ng process? so sana nx time comment lg kau, no nid to assume and make accusations sa ibang ngcocoment dito.. like anon 2:58 civilized ang pg comment, facts lg na as of jan 2015 allowed ang e-visa..
went here july 2014.. used an e visa.. wala namang aberya.. but once i reached auh airport.. had to collect the original visa from their kiosk.. ganun lang..
I think they went first to CebPac before Immigration. Immigration will tell them if visas are fake or not, not the job of CebuPac. Anyways, if that guy was rude, best you complain to CebuPac. I am pretty sure he is not an employee of the airline, but that of a subcontractor. In the airline business, hindi lahat na staff dyan ay empleyado ng airline, may emplayado ng groundhandling company. If you complain, the airline will forward your complain to the groundhandling company, and the latter will surely deal with it coz it will protect its business with the airline.
E visa is allowed naman but i think Original Copy of Visa need ng mga Noypi na ipakita sa Immigration/Check in Counter pag aalis papuntang Dubai. GOSH! Information Dissemination lng po. at CHAKA ng CEBU PAC ha! Mag emirates airlines na lng kau! chaka cebupac ever!
eVisa pala ang pinansin, nagbabantay sa fake na visa, gawain ng manpower agency kasi scam na ganyan. ingat lang talaga dapat sa ganyan, kawawa ka pag hindi totoo ang visa. yun lang norm sa cebupac staff, dapat maayos salita. para walang ma-hayblad.
Minsan style lang ng ibang airline yung ireject yung ibang passengers kse ang totoo overbooked sila.. so instead na mapenalty sila.. hahanapan nila ng rason para offload yung iba.. tapos after nakalipad na saka pa lang sasabihin na ok na pala.. tapos no choice ka kundi magrebook ng flight at magbayad ng rebooking fee.. nangyari ito sa pinsan ko and her friends.. cebu pac din..
FYI lang po, bago na po procedures ngayon sa Dubai/Abu Dhabi visas. Dati po pag sinabi e-visa, scanned copy of the original that‘s why you need to collect the original from the visa counter prior to immigration check. Now the applications are done online and e-visa is released and downloadable online, hence, the so called e-visa now can be printed in colour/good quality as an original. If the applicant has no access to email, the employer/agency/sponsor can print it and submit it to the visa counter just like before so the employee/tourist can collect on arrival.
Mr. Usudan is not an employee of CebPac. Take notice of his uniform. Yes it's orange but the logo is that of Macro Asia. Not everyone who's wearing an orange shirt at the airport is an employee of CebPac.
Mukang third party etong Usudan. OFW ako dito sa dubai, di ko pa yata na-experience na macheck ang authenticty ng visa ko ng isang AIRLINE! tignan oo, pero yung masabing fake, di pa yata. trabaho to ng immigration as far as i know.
Next time hingin at dalhin lahat ng papeles (whether original or print out man yan) just to make sure kaysa dumaan sa ganitong kahihiyan. According to my friend who works as an Immigration Officer, 90% of the time late ang information na nacacascade sa kanila regarding new rules and regulations or kahit simple list lang ng may HDO (kaya nga laging may nakakalabas na kriminal sa bansa kahit na may hold departure order diba). Nabanggit naman nung nagpost na yung immigration officer mismo ang nagsabi na "negative" silang magfly diba then nacounter lang ng official ng cebu pac after 4 hours. For me, hindi ito kasalanan nung airline since they get direct info sa government din natin (immigration). But with regards to the rudeness of the Norm guy, it was inacceptable, pwede namang igilid muna sila and kinausap sila ng mahinahon at dinala sa kung saan man maveverify yung tamang info. Kaloka si Kuya, maybe wala masyadong training in Cust Service?
Puro naman get a lawyer. As if dami pera lagi panggastos. File a complaint letter na lang to the company where this guy works so the company knows how he treats pax. Tutal, nakasakay naman at a yung mga pax later on after all the hassle eh. Mind you, hindi rin biro magsampa ng kaso ah. Money and time consuming then.
nagegets ko ang pag-rant online especially if panget ang nakukuha natin na service. but like any other company, that guy was just doing his job. ang daming nabibigyan ng fake visa lalo na sa mga ofw's natin. mahigpit pa man din sa dubai, maganda nang sigurado na tama yung mga documents na dala kesa pagdating dun tsaka pa sila nagkaproblema.
kng gnun ang scenario as this person is claiming. Mali ang cebu pac na cnabi agad sa pasahero na the visa is fake. D naman masama mgduda e. Kasi nga pg napabalik ung pax frm dubai due to documentation may penalty ang airline. The staff should have referred it to immig duty supervisor for authentication kc tama kayo guys cla lng tlga ang makakapgsabi kng authentic or fake ang travel docs dahl mas trained cla dun unlike the airlines wen it comes to authenticity of docs pwde cla mg-assume pero irerefer yan. Pg d tatanggapn ng immig then may right cla to refuse pax for check in. kng cnab na c airline ang may discretion then the airline has to find means whether to accept pax for check in or not.
dami nang ganyang kaso. need na talaga natin ng high tech scanners for that. oops, walang budget para dyan... haist
ReplyDeleteHuman error can happen anywhere in the world and on this occasion the mistake was corrected but why is she posting her complaint on FB when she should be writing a letter of complaint to Cebu Pacific?
DeleteAnon 12:54 have you tried complaining to Cebu Pacific? Falls on deaf ears. Social media ang sagot sa Cebu Pacific blunders.
DeleteCP would not do anything kung di ma involve ang madlang people. Yun yon.
DeleteWala talagang kwenta ang customer service ng Cebu pacific!pwe!
DeleteKorek naku worst customer service kagaling lang kumuha ng pera
Delete2.12 and 12.45 easy lang solution dyan, if you're not happy with their service then don't use Cebu Pac again (pero sa palagay ko sakay pa rin kayo ulit dahil cheap sila.) You get what you pay for people.
DeleteThankfully a lot of budget airlines are now as cheap or even cheaper than Cebu Pacific, so you really don't have to put up with poor customer service anymore. If enough irate customers take their business elsewhere, maybe CP will take the hint.
DeleteThe Melissa Mendez Effect. LOL
ReplyDeleteKapal ng mukha! Sue them pls
ReplyDeleteSo nakalipad ba sila?
ReplyDelete- Ate Gurl
i think so. They realized later that ok ang visa.
Deletei dont really get the point of the girl. So if immigration told that cebupac employee that the e-visas were invalid, why was she mad at him?
So this was settled right? Hay. That's 5 mins of trying to understand the story that il never get back.
ang hina ng reading comprehension mo. basa ulit
Delete@AnonymousMarch 25, 2015 at 12:34 AM, why was she mad? Seriously you're asking that? Sana gawin din sa yo ng Cebu Pac yan para ma-understand mo since hindi kaya ng "5 minutes of reading" :)
Delete12:34AM Are u kidding? You are asking why was she mad?
Deleteeither A) mahina ang kokote ni Anonymous March 25 20150 12:34 or hindj pa siya nakasakay ng plane sa tanang buhay.
Deletekaka stress drilon ang ginawa ng Cebu Pac employee na yan. ang cheap kasi ng systema ng airlne na yan eh.
moral of the story? dont fly with CP na!
ReplyDeleteCheap fare means bad service.
Delete12:34 am it did not reach the immigration. read again.
DeleteNo, cheap fare should NOT mean bad service. Fares are cheap because customers don't get the perks that are present in non-budget airlines. But good service should be provided to ANY customer, regardless of price.
DeleteI live in Dubai and for all I know Philippine immigration do not allow Dubai e-visa. They always ask for the original visa even for tourist visas. Buti pinadaan sila sa immigration. Cheap airfare equates to cheap service. Want better service? Fly with other airlines.... Take Cathay Pacific, di ganun kamahal, 40kg baggage allowance pa :-)
ReplyDeleteIkaw na mayaman teh. If i know puro utang ka lng nmn. Haha. Taas kaya cost of living jan i know kasi government employee hubby k at free kami sa laht. Belat! Hahaha. Pag hnd k governmnet employee kahit engineer kpa magkano lang take home m sa laki ng gastos m.Kaya wag k masydo mayabng eh sa dun sila mas makakatipid.
DeleteHindi naman nagyayabang si 12:32 pero ikaw 6:22 ang mayabang LOL
Deleteare u serious 6:22?? I've been a government employee pero lumipat ako sa private sector kasi mas mataas ang offer nila noh! The only thing better in a public company is that mas bongga ang holidays compared sa private! #PalamuninKaSoWalaKangAlam
DeleteAnon 6:22AM FYI lang babaeng patabaing baboy na umaasa sa asawa. Hindi lahat ng nakatira at nagtatrabaho sa Dubai na hindi sa government eh puro utang. I should know, because I work and live here at so far wala naman akong utang. Wala akong nakitang ikina-feeling mayaman ng comment ni Anon 12:32. Ikaw ang feeling mayaman. Wag kang masyadong air headed, mabilis ang balik ng karma. Kaka-highblood ka. Bwiset!
DeleteKnow-it-all naman itong 6:22 na itetch! It all depends on your lifestyle! Hindi porke hindi nag-CebPac e puro utang na.
DeleteParang hindi naman nagyabang si 12:32. Mas mayabang ka pa nga 6:22! B*kaka lang naman ang alam mong gawin! tse!
DeleteAnon 12:32 isa akong OFW sa Dubai nakapunta ako dito sa pamamagitan ng Visit visa and yes nakalabas ako ng pilipinas na E-Visa lang ang gamit ko.. hindi mo ata alam na sa Airport immigration ng Dubai mo pi-pick-apin ang orginal Visa mo kasabay ng Eye scan.. wag masyadong magmagaling ha..
DeleteAnon 12:32 isa akong OFW sa Dubai nakapunta ako dito sa pamamagitan ng Visit visa and yes nakalabas ako ng pilipinas na E-Visa lang ang gamit ko.. hindi mo ata alam na sa Airport immigration ng Dubai mo pi-pick-apin ang orginal Visa mo kasabay ng Eye scan.. wag masyadong magmagaling ha..
Delete@6:22AM government employee ba kamo teh? ung taga hakot ng basura?! kung makalait kala mo kung sino. weh!
Deleteexcuse me, FYI may e visa napo ngayon.. my cousin was able to fly there via Cebu Pacific e-visa din yun sa kanya..Last January ... pina email lang sa akin then I was the one who gave it to her....
DeleteGrabe naman magsalita si Anon @6:22AM parang andaming hanash sa buhay. Malungkot siguro buhay nya kaya ganyan makapagsalita. Wala naman kame lahat nakikitang mayabang sa sinabi ni Anon @12:32AM. Hay ang ibang tao nga naman, naka pag abroad lang kahit palamunin ng asawa, grabeh makapagsalita. graneh ba effect sayo ng disyerto dyan?
Delete-Saudigirl
Kaloka si @6:22AM: Ako i work here in Doha and my CP flight na rin but i will never take my chances with them, In doing so, that doesnt mean naman na puro utang ako. Di naman ganon ka layo ng diff. eh. And mind you, di ako engineer im just an Administrative but i can assure you im getting more that your husband! #YabangsaMayabang! :)
DeleteI'm also working in Dubai. Wala naman akong utang and I only spend 15% of my earnings sa basic cost of living ko. I always book my flights with Singapore Airlines, konting diff din sa fare, sure ka pa na hindi delayed kahit peak season.
Delete622 ikaw ang mayabang malay mo naman company cost ang ticket na sinasabi nya on CX. Tska why do you jave to be boastful sa kng anong meron kayo ng asawa mo kontrata din lang naman kayo uuwit uuwi rin kayo sa ponas as if maging citizen ka sa dubai.
DeleteKung gusto nyo nakaipon dito kayo sa saudi walang beerhouse o kung ano pa man but then nasasa tao yan
Nagsuggest lang si 12:32 to fly cathay instead of CP.. walang masama magsuggest. si 6:22 ata pinaglihi sa sama ng loob e.. may belat pa at may say about engineers specifically... te, mas ok yung may take home pay kesa naka nga nga sa bahay naghihintay ng biyaya.. Di lahat ng tao sa Dubai may utang.. baka based sa sarili mong experience yan? Tapos ka na magbayad ng loan te? lol
DeleteOh Cebu Pac, you'll never achieve PAL's standards kahit na always delayed ang flights nila. This air company always has an issue with their customers kaya parating bagsak presyo ang flights. The funny thing is that the person who thought was sure of the fake e-visas disappeared. If I was one of the customers that day, i would demand to speak and to humiliate that Usudan for causing inconvenience.
ReplyDeleteBakit nga ba pala wala yun passport number sa evisa nila in the first place? may mali din yun agency na nagbigay sa kanila ng evisa nila with incomplete details. kung nung umpisa pa lang eh kumpleto na ang detalye sa evisa eh di sana di na humantong sa ganon.
ReplyDeletenegligent, irresponsible, no training, etc. sue them.
ReplyDeleteYung bags lang
ReplyDeleteThis kind of rants on social media is so annoying because it's the wrong forum to air your grievances on. It's so one sided and I'm sure many businesses have been affected by malicious posters such as this one.
ReplyDeleteGuilty ka, employee ka ng Cebu Pacific! Then do the best service, ugok!
Delete1.30 miski the best airline in the world can't please everyone, there will always be those like you who loves to complain. #justsaying
DeleteAnon 12:57AM, if it's not anything to do with you, then stop complaining too. And before you say you are sure, be sure that you can back them up.
Deleteeh san pba mag ccomplain hindi nga sila pinapancn during that time!
Deleteits payback time! hindi nio mppigilan ang tao n magsbi ng comment regarding customer services nio.
Bakit kasi walang passport # ung e-visa natural magduda yung staff.
ReplyDeleteConcern ng immigration ang visas. Anong pakialam ng airline?
ReplyDeletefirst checking po tlga un kahit saang airport/airline.
DeleteAnon 3:50, oo ichecheck talaga nila yung documents upon check-in, visa, two-way tickets, etc.. pero hindi naman yata sakanila ang decision kung fake yung docs or hindi kasi trabaho ng immigration yun. pwede pa cguro kung pina-check niya muna bago sinabi na fake. kaso napahiya sila nung nalaman na valid ang e-visa nila. mali pa din ang staff na yun.
DeleteKasi abala din sa airline pag pinacheck-in nila tapos ma-ooffload lang din naman. Hahanapin pa ang baggage na nakacheck-in na.
DeleteAlam mo Anon 1:28AM, napaka importante ng tanong mo. Ang trabaho ng airline staff is to check in their passengers, it is the Immigration Officers duty to check their visas. This is not the first that kind of incident happened. Meron akong friend na papuntang Hong Kong, me mga kasabayan syang OFW papuntang Hong Kong din who came from the North as far as Baguio, sa Clark airport yan ha. Yung mga staff ng CebuPac ayaw silang pasakayin dahil wala daw sila visa. Sa HK ang Immigration rule, after 2 years contract you have to leave, pag nag recontract, yung visa upon arrival sa HK ilalagay sa passport by the HK Immigration Officers. The OFW's showed their contracts signed and authenticated by the Consulate in Hong Kong and explained the HK Immigration system. Ayaw silang paniwalaan. Then my friend even heard the Immigration Officers in Clark saying "wala daw mga visa" ni hindi man lang tinanong yung mga kawawang OFW. Ang ending nanindigan ang mga taga CebuPac. Ayun ang mga OFW, di malaman kung ano gagawin. Di na alam ng friend ko kung ano nangyari kasi she had to leave.
Delete1:26, hindi lang CebPac/NAIA gumagawa nyan... kahit outbound ng Dubai and US, they will ask for visa sa country of destination sa check in pa lang. hindi naman mali un kasi may chance pa ang passenger to rebook their tickets.mali lang is I-assume na fake agad when hindi naman expert.
DeleteTama si Anon 12:32, they do not allow e-Visas, kailangan ang original visa itself. May airport officer p na mgchechek ng visa (kasi most details are in Arabic) then my stamp at signature niya na good to go before mgpila for check in. based on the story, prang hindi na sila dumaan sa officer kasi bakit mgsasabi ang taga CebPac na fake ang visa. I am not sure if the process changed, bat last time I travelled Dec 2014, my officer p din na ngchechek ng visa.
ReplyDeletetama. tinatanggap ang E-visa sa Dubai pero pagdating sa immigration kailangan nila ng original visa. Dapat na-inform sila nung agency nila sa Dubai na ganun ang patakaran. recently din kinuha ko parents ko for tourist visa taking cebu pac's promo fare (which is mahal din ang suma kahit naka promo) pero wala naman naging problema kasi pina-courier ko yung mga original visa nila as advised by the agency. yung nangyari, sa check-in counter pa lang hinold na sila which is dapat ang immigration officer ang gagawa nung authenticity ng docs at hndi sila. baka bagong patakaran na ng ground staff sa airport? lol.
DeleteHello? kelan ka ba last nkapunta ng DUBAI??? my cousin was able to fly last Jan 2015 with an e-visa. get your facts straight!
Deletebut I also went to Dubai last Sept pero hindi yung E-Visa sakin...
minsan ang iba dito kala mo nakatongtong na sa Dubai eh alam na nila ang lahat...
My cousin arrived back here in the Philippines last March...
so recent ang trip nya and e-visa yun..wala din naging problema sa kanya... She flew through Cebu Pacific din..
while ako last Sept through Emirates Airlines
Anon 12:32 and 2:37, as of January 2015, allowed na ang e-Visa.
Deleteallowed na. wag kayong magmarunong
DeletePasenxa nman Anon 1:58 and 5:10 i stand corrected..pro kelangan b galit at mg assume na ngmamarunong ang ngcocoment dito? i was merely stating my experience, dba nga ngmention na dec 2014 last travel and my disclaimer na baka ng change ng process? so sana nx time comment lg kau, no nid to assume and make accusations sa ibang ngcocoment dito.. like anon 2:58 civilized ang pg comment, facts lg na as of jan 2015 allowed ang e-visa..
Deletewent here july 2014.. used an e visa.. wala namang aberya.. but once i reached auh airport.. had to collect the original visa from their kiosk.. ganun lang..
DeleteAnonymousMarch 25, 2015 at 1:58 PM - were you able to fly because of the ID90 discount?! hahaha! wag masyadong mayabang ha!
Deleteanon 3:13 what id90 discount? emirates airlines po yun nasakyan ko..spobsored by my sister. afaik, walang discount yun..
Deletewhat else is new? i hate cebu pac with a passion! poor cust service
ReplyDeleteI think they went first to CebPac before Immigration. Immigration will tell them if visas are fake or not, not the job of CebuPac. Anyways, if that guy was rude, best you complain to CebuPac. I am pretty sure he is not an employee of the airline, but that of a subcontractor. In the airline business, hindi lahat na staff dyan ay empleyado ng airline, may emplayado ng groundhandling company. If you complain, the airline will forward your complain to the groundhandling company, and the latter will surely deal with it coz it will protect its business with the airline.
ReplyDeleteThey have to check in first before going thru the Immigration counter. Pero hindi trabaho ng airline crew yan, trabaho yan ng Immigration Officer.
DeleteThat's the immigration officer's job to authenticate visas. What's Norm Usudan's position?
ReplyDeleteMoral of the story:
ReplyDeleteYou get what you pay for. Always.
Dapat ipatawag niyo yan sa management office then kasuhan nyo, since inabala nalang din kayo dapat alisin sa trabaho
ReplyDeleteE visa is allowed naman but i think Original Copy of Visa need ng mga Noypi na ipakita sa Immigration/Check in Counter pag aalis papuntang Dubai. GOSH! Information Dissemination lng po. at CHAKA ng CEBU PAC ha! Mag emirates airlines na lng kau! chaka cebupac ever!
ReplyDeleteargh..what a disgrace..koya mag move on ka na sa mga recto docs..there's such thing as electronic methods now..wtf
ReplyDeletefeeling immigration officer naman tong cebupac staff na to. taga checkin lang kayo wag kayong kupal
ReplyDeleteCheap fares...cheap services
ReplyDeleteboom
DeleteeVisa pala ang pinansin, nagbabantay sa fake na visa, gawain ng manpower agency kasi scam na ganyan. ingat lang talaga dapat sa ganyan, kawawa ka pag hindi totoo ang visa.
ReplyDeleteyun lang norm sa cebupac staff, dapat maayos salita. para walang ma-hayblad.
Another case of Misunderstanding.
ReplyDeleteKung ayaw maabala dapat lahat ng retisitos at papeles eh maayos na at siguradong walang magiging problema dahil hindi ka naman sa cubao pupunta eh.
ReplyDeleteMinsan style lang ng ibang airline yung ireject yung ibang passengers kse ang totoo overbooked sila.. so instead na mapenalty sila.. hahanapan nila ng rason para offload yung iba.. tapos after nakalipad na saka pa lang sasabihin na ok na pala.. tapos no choice ka kundi magrebook ng flight at magbayad ng rebooking fee.. nangyari ito sa pinsan ko and her friends.. cebu pac din..
ReplyDeleteFYI lang po, bago na po procedures ngayon sa Dubai/Abu Dhabi visas. Dati po pag sinabi e-visa, scanned copy of the original that‘s why you need to collect the original from the visa counter prior to immigration check. Now the applications are done online and e-visa is released and downloadable online, hence, the so called e-visa now can be printed in colour/good quality as an original. If the applicant has no access to email, the employer/agency/sponsor can print it and submit it to the visa counter just like before so the employee/tourist can collect on arrival.
ReplyDelete- Admin/HR Manager in UAE
Mr. Usudan is not an employee of CebPac. Take notice of his uniform. Yes it's orange but the logo is that of Macro Asia. Not everyone who's wearing an orange shirt at the airport is an employee of CebPac.
ReplyDeleteMukang third party etong Usudan. OFW ako dito sa dubai, di ko pa yata na-experience na macheck ang authenticty ng visa ko ng isang AIRLINE! tignan oo, pero yung masabing fake, di pa yata. trabaho to ng immigration as far as i know.
Deletenagtatrabaho na pala si Lhar Santiago sa Cebu Pacific?
ReplyDeleteNext time hingin at dalhin lahat ng papeles (whether original or print out man yan) just to make sure kaysa dumaan sa ganitong kahihiyan. According to my friend who works as an Immigration Officer, 90% of the time late ang information na nacacascade sa kanila regarding new rules and regulations or kahit simple list lang ng may HDO (kaya nga laging may nakakalabas na kriminal sa bansa kahit na may hold departure order diba). Nabanggit naman nung nagpost na yung immigration officer mismo ang nagsabi na "negative" silang magfly diba then nacounter lang ng official ng cebu pac after 4 hours. For me, hindi ito kasalanan nung airline since they get direct info sa government din natin (immigration). But with regards to the rudeness of the Norm guy, it was inacceptable, pwede namang igilid muna sila and kinausap sila ng mahinahon at dinala sa kung saan man maveverify yung tamang info. Kaloka si Kuya, maybe wala masyadong training in Cust Service?
ReplyDeleteGet a lawyer and sue them for damages!
ReplyDeletePuro naman get a lawyer. As if dami pera lagi panggastos. File a complaint letter na lang to the company where this guy works so the company knows how he treats pax. Tutal, nakasakay naman at a yung mga pax later on after all the hassle eh. Mind you, hindi rin biro magsampa ng kaso ah. Money and time consuming then.
ReplyDeletenagegets ko ang pag-rant online especially if panget ang nakukuha natin na service. but like any other company, that guy was just doing his job. ang daming nabibigyan ng fake visa lalo na sa mga ofw's natin. mahigpit pa man din sa dubai, maganda nang sigurado na tama yung mga documents na dala kesa pagdating dun tsaka pa sila nagkaproblema.
ReplyDeletekng gnun ang scenario as this person is claiming. Mali ang cebu pac na cnabi agad sa pasahero na the visa is fake. D naman masama mgduda e. Kasi nga pg napabalik ung pax frm dubai due to documentation may penalty ang airline. The staff should have referred it to immig duty supervisor for authentication kc tama kayo guys cla lng tlga ang makakapgsabi kng authentic or fake ang travel docs dahl mas trained cla dun unlike the airlines wen it comes to authenticity of docs pwde cla mg-assume pero irerefer yan. Pg d tatanggapn ng immig then may right cla to refuse pax for check in. kng cnab na c airline ang may discretion then the airline has to find means whether to accept pax for check in or not.
ReplyDelete