Dapat sinasabi kc ang name ng resto para mabigyan ng notice o awareness mga tao. Kahit anung nakita nyo na di kanais nais, at sabihin nyo dito for as long walang name ng resto eh walang effect yan. Hanggang pandidiri na lang at disgust ang reward nyo sa sarili.
This is from my friend's post. They've been bugging the Pizza chain's facebook since yesterday. If I were them, I would go to the branch instead of flooding the facebook wall. Sheesh.
If you are one bite away from eating a cockroach, you would probably react differently. You don't go the the restaurant, the restaurant management should reach out to you. I hope you NEVER HAVE TO EXPERIENCE ANYTHING LIKE THIS.
an apology goes a long way dear, maybe that's all they're waiting for to pacify their anger, i hope you are as big minded if the same thing happens to you.
btw, if i had a "friend" like you who would go behind my back and say stuff like that anonymously, i'd be very afraid, may tawag sa katulad nyo ni anon 1:43
I find the couple arrogant with very strong (exaggerated) sense of entitlement. I find it difficult to sympathize given how they handled the situation. Pasikat!
If you are not sympathetic to the ordeal that the your "couple friend" went through and fighting for your right as a consumer is overacting, you are likely not really their friend. Do them a huge favor and unfriend them.
Tama si 8:41. It's hard to sympathize with the couple because they were so undignified with the whole situation. Such bullies! Pikon pa! The pizza resto should not give in and really just ignore them.
Yes! The irate customers have been saying that a little apology can go a long way. Well, in their case a little DIGNITY could've made them more sympathetic.
Anon 9:25 Ordeal talaga? di ba pwedeng unfortunate incident na lang muna? hiyang-hiya naman yung nilindol sa Bohol at Cebu sa "pinagdadaanan" ng ma-asawang ito.
Online customer service in the Philippines is pathetic, 9 out of 10 plain ignore any kind of complaint like it will go away if they do not respond. I can not remember all the time cockroaches run across the food counter or poorly trained employees. Sad to say it is not the employees fault, it is the COMPANY'S FAULT. The training and Supervisory oversight is reflected in the Employees.
Anyone ever been to a restro had to repeat your food order 2-3 times, have the clerk repeat it back to you and when the food arrives it is wrong??
In any delivery, dapat the receiver should check the item before signing the receipt. Nasa kanya na ang pizza way before s/he called the store. Kahit saang korte, di ka papanigan. Pwede ma-showbiz ka lang talaga at gusto mo ng konting publicity kaya nilagay mo mismo ang cockroach dyan at kinunan ng pic. - Pamintang Lawyer na Topnotcher Bar Exam
You are wrong. This is a food product; the safety and quality of which are the SOLE responsibility of the restaurant. THE RESTAURANT SHOULD HAVE CHECKED THEIR PRODUCT BEFORE RELEASING IT FOR DELIVERY. Do not blame the consumer for this. Baligtad ang utak mo.
You should see the couple's rants on FB. Ang kulit kulit to the point that I don't feel sorry for them anymore! Parang extortionist na ang dating nila!
Based on the letter of the complainer, the pizza company sent them a replacement pizza. Sure the customer service rep did not handle the situation properly, but the complainer was not completely ignored. They were given a replacement pizza, so ano pa ang gusto nila? Pera? Public apology? Halikan mga paa nila? What???
I think gusto nila syempre siraan yung resto. If the manager had been apologetic and sympathetic to the couple, siguro naman pinalagpas na nila. Try to be emphatetic.
It was kinda rude of them to just send over a replacement pizza without a proper apology. Kung pinakalma lang nila yung couple eh di sana di sila nag-rant nang bongga.
Hindi ko gusto siraan. Kilala ko may ari. sending a replacement is not the point. Nagpadala ang manager ng replacement hindi man lang tumawag para maginvestigate.
waht a stupid comment! of course rule sa customer service is to pacify the one complaining. if they were able to handle the complaint properly eh sana hindi na nagreklamo sa FB, and i think there is a branch of government that handles these kinds of complaints. go to that branch of government and not FB
Masyado namang OA ang sender. Kung tutuusin, the ipis could have originated from his place, or maybe "planted" and yes there is also a possibility that it came from the resto. Pero di bale na kung san nanggaling, pinalitan nalang para tapos na ang usapan! Ano pa gusto mo? Lumuhod ang nga tala?!? OA much! Kaasar mga ganyang consumers! Konting bagay ngawa nang ngawa agad!
Is She/He a foreigner?She's/He's really emphasizing the word "Philippines".It's as if whatever country she/he come from do not have any disturbing incident like this.If her/his claim is true, she/he should come to the store and talk to the store manager or better yet file a complaint in any government office that deals with this matter.And by the way, I think "pinoy" eto, medyo trying hard kasi ang dating.She/he should know also the difference between a cockroach and a fly.Even a toddler knows this.
The store did he right thing by replacing the product. What they did wrong is that they did not apologize. Replacement is expected, but saying sorry et.al is going an extra mile. Companies should realize the ripple effect of one complaint. As it is, because of one complaint, they might lose a hundred customers.
Parang hindi ito kapani-paniwala. Una, LANGAW po yan hindi cockroach. Baka naman sinadya din ng customer yan para sirain ang restaurant. Take it from the critical thinker's perspective. Isip-isip din pag may time, haha
If true na may ipis/langaw ang pizza, they have the right na magreklamo, kung planted ito, mahiya naman ang gumawa nito halatang gusto lang siraan ang company.
Nakapatong lang un specimen.. Hindi rin naman mukhang nainitan o naluto kasi buo pa un wings ng specimen.. So meaning, wala sa resto un problem. Tsaka delivery kasi sya. Malay ba ng management un ginawa nila sa pizza..
we had a spider of about the size of the middle finger's finger nail in our salad in a pizza resto over at makati. the waiter would have just pulled out the plate when we complained. one of us had the presence of mind to take photos, and we did not give up the plate until the manager came over. she said it might have come from the plants. i told her the spider was found in the middle of the greens and coated with the dressing! lucky for that state-sounding name, we remained calm.
Nakakainis talaga na kulang ang mga BUSINESS sa pinas ng Customer Service. Gahd! Mag BPO kayo lahat ng matuto kayo ng customer service. Unang araw pa lang tuturuan na kayo kung pano mag handle ng irate customer. Shesh! Hirap kasi sa mga negosyo dito tingin sa customer pera eh, wala ng service or quality. PERA na lang.
in an american resto in eastwood, may uod yung burger ! tsk tsk
ReplyDeleteDapat sinasabi kc ang name ng resto para mabigyan ng notice o awareness mga tao. Kahit anung nakita nyo na di kanais nais, at sabihin nyo dito for as long walang name ng resto eh walang effect yan. Hanggang pandidiri na lang at disgust ang reward nyo sa sarili.
DeleteI agree, 2:51
DeleteAnong store to? Grossss!
ReplyDeleteextra flavor!
ReplyDeleteextra topping :p
DeleteThis is from my friend's post. They've been bugging the Pizza chain's facebook since yesterday. If I were them, I would go to the branch instead of flooding the facebook wall. Sheesh.
ReplyDeleteIf you are one bite away from eating a cockroach, you would probably react differently. You don't go the the restaurant, the restaurant management should reach out to you. I hope you NEVER HAVE TO EXPERIENCE ANYTHING LIKE THIS.
DeleteTrue! I thought I was the only one so annoyed by the couple's non-stop rants on FB. Ang kulit! Overacting na!
Deletean apology goes a long way dear, maybe that's all they're waiting for to pacify their anger, i hope you are as big minded if the same thing happens to you.
Deletebtw, if i had a "friend" like you who would go behind my back and say stuff like that anonymously, i'd be very afraid, may tawag sa katulad nyo ni anon 1:43
i agree with1:40.
You call yourself a friend? You are not me. I got what I wanted because I did the right thing. name yourself. Sheesh what a loser!
DeleteI find the couple arrogant with very strong (exaggerated) sense of entitlement. I find it difficult to sympathize given how they handled the situation. Pasikat!
DeleteIf you are not sympathetic to the ordeal that the your "couple friend" went through and fighting for your right as a consumer is overacting, you are likely not really their friend. Do them a huge favor and unfriend them.
DeleteTama si 8:41. It's hard to sympathize with the couple because they were so undignified with the whole situation. Such bullies! Pikon pa! The pizza resto should not give in and really just ignore them.
DeleteYes! The irate customers have been saying that a little apology can go a long way. Well, in their case a little DIGNITY could've made them more sympathetic.
DeleteAnon 9:25 Ordeal talaga? di ba pwedeng unfortunate incident na lang muna? hiyang-hiya naman yung nilindol sa Bohol at Cebu sa "pinagdadaanan" ng ma-asawang ito.
DeleteOnline customer service in the Philippines is pathetic, 9 out of 10 plain ignore any kind of complaint like it will go away if they do not respond. I can not remember all the time cockroaches run across the food counter or poorly trained employees. Sad to say it is not the employees fault, it is the COMPANY'S FAULT. The training and Supervisory oversight is reflected in the Employees.
DeleteAnyone ever been to a restro had to repeat your food order 2-3 times, have the clerk repeat it back to you and when the food arrives it is wrong??
Ewww.. anong pizza store yan?? Kadiri.
ReplyDeleteBaka naman planted yan para siraan ang pizza store.
ReplyDeletetuwing me complaint laging unang naiisip na sinisiraan taamng duda lagi? wag naman sana sayo mangyari yan ha
DeleteI knwo the owner. I dont need to make up stories.
DeletePosible, kasi bakit di kasama naluto yun ipis or langaw? Mukhang freshness.
DeleteYou know the owner naman pala eh di bakit hindi ka dumerecho sa kanya at kung ano ano pang ka-artehan at papansin ang ginawa mo!
DeleteIn any delivery, dapat the receiver should check the item before signing the receipt. Nasa kanya na ang pizza way before s/he called the store. Kahit saang korte, di ka papanigan. Pwede ma-showbiz ka lang talaga at gusto mo ng konting publicity kaya nilagay mo mismo ang cockroach dyan at kinunan ng pic. - Pamintang Lawyer na Topnotcher Bar Exam
ReplyDeleteYou are wrong. This is a food product; the safety and quality of which are the SOLE responsibility of the restaurant. THE RESTAURANT SHOULD HAVE CHECKED THEIR PRODUCT BEFORE RELEASING IT FOR DELIVERY. Do not blame the consumer for this. Baligtad ang utak mo.
DeletePamintang lawyer, di ba tantamount to libel yang unfounded, accusatory assumptions mo about the customer? Bottomesang froglet.
Deleteim starting to like your comments pamintang lawyer ah.you're like my bro, may sense.
DeleteYou should see the couple's rants on FB. Ang kulit kulit to the point that I don't feel sorry for them anymore! Parang extortionist na ang dating nila!
ReplyDeleteThere is a reason why. I never asked for any money. I am making sure people wont experience this. I hope you do though.
DeleteAnon 7:57 Get over yourself!
DeleteKorek nag apologize na yung pizza chain at cocontactin na lang daw sila. kulet amp
DeleteIpis talaga? D pedeng langaw lang?!
ReplyDeleteang OA nmn hindi un ipis ang arte...............
Deletehaha true. yan din tingin ko.
DeleteBased on the letter of the complainer, the pizza company sent them a replacement pizza. Sure the customer service rep did not handle the situation properly, but the complainer was not completely ignored. They were given a replacement pizza, so ano pa ang gusto nila? Pera? Public apology? Halikan mga paa nila? What???
ReplyDeleteI think gusto nila syempre siraan yung resto. If the manager had been apologetic and sympathetic to the couple, siguro naman pinalagpas na nila. Try to be emphatetic.
DeleteIt was kinda rude of them to just send over a replacement pizza without a proper apology. Kung pinakalma lang nila yung couple eh di sana di sila nag-rant nang bongga.
a simple apology would have sufficed along with the replacement pizza
DeleteThe manager was never apologetic. Hindi nga man lang tumawag. nagpadala ng replacement without even investigating. thats the point.
DeleteThe rants were because of complaints over the customer care and how they managed the situation. The customer care did not want to talk at first.
DeleteHindi ko gusto siraan. Kilala ko may ari. sending a replacement is not the point. Nagpadala ang manager ng replacement hindi man lang tumawag para maginvestigate.
Deletewaht a stupid comment! of course rule sa customer service is to pacify the one complaining. if they were able to handle the complaint properly eh sana hindi na nagreklamo sa FB, and i think there is a branch of government that handles these kinds of complaints. go to that branch of government and not FB
DeleteMasyado namang OA ang sender. Kung tutuusin, the ipis could have originated from his place, or maybe "planted" and yes there is also a possibility that it came from the resto. Pero di bale na kung san nanggaling, pinalitan nalang para tapos na ang usapan! Ano pa gusto mo? Lumuhod ang nga tala?!? OA much! Kaasar mga ganyang consumers! Konting bagay ngawa nang ngawa agad!
DeleteParang langaw naman hindi ipis
ReplyDeleteIn a spanish restaurant in podium, may ipis din yung paella nila.
ReplyDeleteAnd in a popular bakeshop, may pakpak ng langaw yung tinapay.
at dito sa tabi namin nagkakamot ng paa ang tindero ng mami pag walang customer.. lol
DeleteIs She/He a foreigner?She's/He's really emphasizing the word "Philippines".It's as if whatever country she/he come from do not have any disturbing incident like this.If her/his claim is true, she/he should come to the store and talk to the store manager or better yet file a complaint in any government office that deals with this matter.And by the way, I think "pinoy" eto, medyo trying hard kasi ang dating.She/he should know also the difference between a cockroach and a fly.Even a toddler knows this.
ReplyDeletepeekaboo! I see you!
ReplyDeletecockroach na pala ang english ng langaw ano? kelan pa pinalitan? hindi ako nainform!!! hahaha
ReplyDeleteOA nmn langaw un nd ipis...
ReplyDeleteeh ang tanong, maaatim mo makakain ng langaw? khit anong insekto pa yan i don't think kakainin mo
DeleteCome on over and i will show you. Hindi sya langaw. Mokong!
DeleteInamin na company na ipis. Hindi langaw.
DeleteAnong pizza to
ReplyDeleteang linaw ng mata nyo...kayo na!..hahaha!
ReplyDeleteThe store did he right thing by replacing the product. What they did wrong is that they did not apologize. Replacement is expected, but saying sorry et.al is going an extra mile. Companies should realize the ripple effect of one complaint. As it is, because of one complaint, they might lose a hundred customers.
ReplyDeleteParang hindi ito kapani-paniwala. Una, LANGAW po yan hindi cockroach. Baka naman sinadya din ng customer yan para sirain ang restaurant. Take it from the critical thinker's perspective. Isip-isip din pag may time, haha
ReplyDeleteyou call that critical thinking? bahahaha
DeleteMas marunong pa kayo. Yung pizza company mismo nagsabi na hindi langaw. sila nagsabi na ipis.
Deleteregardless kung ipis o langaw, kaderder pa rin.
ReplyDeleteIf true na may ipis/langaw ang pizza, they have the right na magreklamo, kung planted ito, mahiya naman ang gumawa nito halatang gusto lang siraan ang company.
ReplyDeleteNakapatong lang un specimen.. Hindi rin naman mukhang nainitan o naluto kasi buo pa un wings ng specimen.. So meaning, wala sa resto un problem. Tsaka delivery kasi sya. Malay ba ng management un ginawa nila sa pizza..
ReplyDeletepangalanan na to... para alam namen kung san kami di na kakain
ReplyDeletewe had a spider of about the size of the middle finger's finger nail in our salad in a pizza resto over at makati. the waiter would have just pulled out the plate when we complained. one of us had the presence of mind to take photos, and we did not give up the plate until the manager came over. she said it might have come from the plants. i told her the spider was found in the middle of the greens and coated with the dressing! lucky for that state-sounding name, we remained calm.
ReplyDeleteblack propaganda???
ReplyDeletewow ang sipag mag-comment nung may-ari ng picture, daming pag-eexplain
ReplyDeleteOA ns nga eh. Papansin.
DeleteNakakainis talaga na kulang ang mga BUSINESS sa pinas ng Customer Service. Gahd! Mag BPO kayo lahat ng matuto kayo ng customer service. Unang araw pa lang tuturuan na kayo kung pano mag handle ng irate customer. Shesh! Hirap kasi sa mga negosyo dito tingin sa customer pera eh, wala ng service or quality. PERA na lang.
ReplyDelete