Ang sabi ni Mrs. Monsod, akala nya tapos na ang kalbaryo ng anak nya nung naibigay na yung bagong phone pero may naglathala ang Globe na hindi daw makatarungan yung pagrereklamo ni Winnie Monsod sa column nya dahil ginawa RAW nila yung trabaho nila sa pamamagitan ng pagdeliver nung cellphone sa anak. Ang sabi nman ni Winnie, mali ang paratang ng Globe sa anak nya (at dinamay pati yung ama) dahil yung sinasabi nilang may balanse (or utang) sa pagbabayad ang anak eh may katibayan silang yung GLOBE pa mismo may utang sa anak nya. Ewan ko ba pero dati ok ang Globe eh. Parang ngayon ata eh nagiging terible na sila. Anyare?
I am experiencing the same problem now and to think the iphone 5 that i am requesting is for the renewal of the contract under a corporate account. if you stick with your old plan they will say that no handset is available and you are asked to upgrade or subscribe to a new plan to get a handset. their representative will then tell you that they will deliver the handset in 7-10 working days. it has been several weeks since i made the request but no handset was delivered.
i don't know what's the point of Globe's customer service. i am not even sure if they are doing their jobs. i am having the same experience with the delivery of the handset and this account belongs to a corporate account. i was told that the handset will be delivered in 7-10 working days and it has been several weeks already and still no handset. i tried to call again and they told me that there is no available handset and that i will have to wait again for another 48 hours for them to give a feedback or to call back. the 48 hours has already elapsed...STILL NO CALL AND NO HANDSET.
Asus! UP kissa** na naman kaagad. Nasa tao ang pagiging matapang (and mayabang). A school has little or no bearing to that intrinsic attribute of a person.
Enough of school bashing, guys. Let's stick to the serious issues with Globe dahil marami tayong apektado dito. Hopefully through posts like this magkaroon ng himala that Globe will LISTEN! Let us HELP make it HAPPEN. NOW na!
With Globe iba ang stocks nila for new lines and for retentions. Pwedeng overflowing ang available for new lines tapos zero for retentions. My bro nun was promised a new phone pero 2 months na wala pa din. I then applied for a new line and got the same unit he was waiting for within a week. A month or two passed pa yata before sya nabigyan. Hindi sila katulad ng Smart na kapag pumunta ka sa branch to renew your plan kung may stock makukuha mo na agad.
this is so true...i had the same experience before. and to think they have this so-called loyalty reward. if you choose loyalty reward, they will just tell you that all we can offer is a bill rebate because there is no handset available for this plan. if you're a new subscriber, they have the handsets readily available.
Core (new) customers or Retentions/Upgrade clients hev the same benefit. Stocks are not per department, inventory comes from Globe itself.
Technically speaking, existing customers get the most as they are eligible for a "loyalty discount". There's obviously a problem if there's a delay of more than 2 weeks.
Now, back on the topic. I think is just a misunderstanding that branch out because the party involved is from the media. If they did not use their "connections", it can still be fixed. How? By simply visiting the nearest Globe centre in their area, explain the situation to the CS and let him do his job, and if there's a need for his manager's help, he'll ask for it surely. That's SOP.
I feel for Mrs. Monsod ofcourse, if I were in the same situation I will most likely do the same things. I guess we have our own ways of facing the issues. Again, this is not a big issue. They can visit the centre and I'm sure she will get a 6-month free of service.
excuse me po but it is obvious na hindi pa kayo naka-encounter mg problema sa globe. I hope you'd still be singing the same tune when a problem comes your way. Globe's after sales service ranks with the Exorcist as one of the all time best horror story.
what bothers me in this article is that why would TAMI google her own name? how conceited hahaha! but kidding aside, matagal tlga mag deliver ang globe ng handset
You should google your name once in a while lalo na kung hahanap ka ng work. Some HR personnel do this at kung hindi maayos setting mo sa mga social networking sites pwedeng bumalandra sa google yung mga accounts mo pati na photos na posted or tagged ka.
Kumbaga, nag-aapply ka pa lang di ka tanggap kasi nakita tagged photo mo na incriminating or worse makita kapangalan mong wanted na kriminal.
Anon April 21, 2013 at 1:48 AM Kailangang i-Google mo rin ang name mo for security purposes. Kung may pictures kang inappropriate (either lasing ka or stolen shot), madali mong malalaman at mapapabura. Same goes with knowing kung may tamang privacy settings ang social network account mo (like Facebook). Common kasi na sa abroad na may posibilidad kang masisante sa trabaho pag nahanap sa Google ang mga pics na dapat pang-pribado lang.
If you have problems with this certain "crisanto" eh di hamunin mo ng sampalan! Stop wasting newspaper space!This is so over! The owner apologized already! Papansin much na to post another article for the inquirer!
Yeah the company apologized but what Ms. Crisanto did nullified that. Makes you wonder what Globe did after the first article. May this serve as a catalyst for Globe to improve their customer service.
Sampalan? Obviously beks, di ka tinuruan ng tamang asal ng magulang mo. Ang matinong taong katulad ni Mrs. Monsod, ginagamit ang utak, hindi ang kamao, pag may kaaway.
THE Solita Monsod challenging Yolly Cristanto of Globe! Interesting!
I cannot blame Mareng Winnie. Jusko! Globe accused them and the daughter for not paying THEIR bills in their "praise release reply". May gulay! Is that really necessary? Mukhang nag press release lang ng hindi investigate ang concern. Palpak talaga Communications Team at Social Media Team ng Globe! Heads should roll!!!
Ay naku, lahat naman ng companies, merong mga terible sa customer service. Kahit dito sa UK, meron nyan. Ang takot lang nila dahil mas matapang at mas upfront mga foreigner na di magdadalawang isip na magdemanda pag niloko.
Globe has the WORST service!!! I really wanted to transfer to Smart last month bec they disconnected me for a few days for no reason! I couldn't use my phone at all for half a week. And whenever we'd call, they kept saying they escalated the status of my concerns, to wait 24hours! Finally, we told them to connect me otherwise I wouldn't pay my outstanding bills, would disconnect the autodebit to our credit card and to just completely cut off the line. On my last call, I told them not to bother explaining bec if my conditions were not met, that was it, no discussions necessary.
After the bad experience I had in the past, hindi na talaga ako bumalik sa Globe. I used to have a corporate line sa company namin before and the offer was good but I was so shocked when i got my statement. I got it by the way 2 days after i got the unit since according to them end na nang statement cycle kaagad pero ang problema, for 2 days of usage, the bill was 17k...whatt???so i asked them why the hell na ganun ka laki yung bill..imagine...2 days.
They said na because of internet usage daw. I explained to them na my cellular data was turned off and that I was using wifi all the time. They then informed me na pag mahina pala ang signal ng wifi connection, sinasalo ng server nila and since ganun ang setting they will charge 0.17 per kb. Considering that I used my phone for watching videos on youtube and all, of course very understandable na kung bakit ganun ka laki yung bill.
While I appreciate the innovation pag mahina pala ang signal ng wifi connection, sinasalo ng server nila pero ang hindi ko lang matanggap ay kung bakit hindi nila kami ininform na ganun pala ang gagawin nila. I checked on the paper na binigay sa amin by the time na nakuha ko yung unit(thinking na baka it was my mistake din na hindi ko binasa yung rules nila)but it was never stated dun sa papers na nakuha namin.
I tried disputing pero wala paring effect. Kaya I swore na never na talaga akong babalik pa sa kanila. Let go ko nalang yung line. Tingin ko kasi mga mandurugas ang mga yan. Kawawa naman yung ibang hindi nakakaalam.
True yang "undisclosed setup" na yan. Nangyari na sakin at office mates ko. Nakakairita man, hindi nila ine-entertain ang ganitong disputes. Magaling lang globe sa advertisements, palpak na sa actual service. Tsk!
Ms Crisanto never worked in ABS-CBN. It was her subordinate, Charo Logarta-Lagamon, who did. Logarta resigned from Globe last Sep. Heard there's something behind that resignation but Logarta has been keeping quiet
nakakaloka naman yan! Head, Corporate Communications at Globe Telecom pa naman siya according to her linkedin account... pero mukhang hindi niya ginawa ang trabaho niya ng maigi ha. pwedeng alamin ang details/facts madame! kakahiya!
I think Yoly Crisanto has done more damage via her "praise release." Globe should look into disciplining her. I heard this Yoly Crisanto is terrible. Nakahanap sya ngayon ng katapat kay Mareng Winnie.
kelangan ba natin talaga na maging friends with Mr. Ayala before Globe Customer Service will attend to our complaints? paano nalang tayo ordinary people na walang connections with the Globe's big bosses?
SOBRANG BULOK TALAGA NG GLOBE!! Signal and customer service!! Pero gusto ko man lumipat ng Smart, lahat ng kaibigan ko Globe padin. Pero malapit na talaga kami mapuno!!!
Globe's service is really terrible. They're only persistent when you're a few days behind your due date. We've been complaining about a broken handset that can't make outgoing calls but over a year has passed, they still haven't replaced it yet. We've made multiple visits to their service center but all we get is their standard spiel, "We'll file a report about the issue." Pathetic.
Ewan ko lang sa Globe na yan. They promised me heaven when I inquired about their OFW sim and if it works in Japan. Ang gagaling sumagot tapos di naman pala magamit dito yung sim! Ang laki pa ng pina-load ko because they advised me to load before leaving the country. Ang kakapal ng mga mukha!
May corpoarte account ag company namin sa Globe. Since Sep 2012, pumalpak na sila ng bongga! Incorrect posting of payment, yung delivery ng handset na dating 1wk lang, inabot ng more than 4mos! Saklap pa, ako ang sumasalo ng pressure kasi ako ang point of contact ng opisina namin sa Globe. Yung Account Manager namin, ilang months hindi nagparamdam, same with her bosses. Kahit contact namin sa after-sales/customer care nila, nawala na rin. They ignored all our calls. Until finally, we sent a letter sa mismong presidente nila. I got impressed kasi mismong presidente ang sumagot sa email ko saying taht he will personally into our concerns. Ayun, taranta sila at aksyon agad! Hahaha!
Nagstart sila pumalpak dahil sa sinasabi nilang LTE at systems upgrade. Upgrade? E mas lalo nag-deteriorate services nila e! Last month, they said they are migrating to a new system. Naloka ako kasi yung simpleng sim activation na inaabot lang dati ng 2hrs, inabot ng 5 days! Bnagungot ko ang Globe! Wish ko lang hindi na mag-renew sa kanila ng kontrata ang kompanya namin!
Just want to share my thoughts with you guys. I'm one of globe's customer service representative but what I cater is for broadband and landline accounts. I am receiving around 50 calls during my 7hrs and 30mins shift. I can't blame the subscribers if they do have many complaints with the service, I definitely understand, but you guys can't also blame us because we're only doing our job as a CSR we are the front liner of globe and we do have process that we MUST follow regardless if the subs is very irate. What I want to let you know is that WE CANT CHECK THRU OUR SYSTEM IF WHEN IS THE DATE/TIME YOU DIDNT HAVE CONNECTION. WHAT WE CAN CHECK IF YOUR LINE IS ACTIVE OR IF THERE'S A NETWORK PROBLEM IN YOUR AREA. WE ARE JUST BASING ON THE SYSTEM AND THE SYSTEM HAS LIMITED INFORMATIONS SO AS MUCH AS WE WANT TO PROVIDE EVERYTHING OR ANSWER ALL THE SUBS QUERIES WE REALLY CANT DO THAT. ON OUR END WE WILL ESCALATE THE PROBLEM VIA EMAIL BUT WE CANNOT PROVIDE DIRECT/SPECIFIC ANSWER. OFCOURSE I'M ON THE SIDE OF GLOBE'S SUBSCRIBERS BECAUSE I KNOW GLOBE'S PROCESS OR POLICY. THERE ARE SOME DELAYS WITH REGARDS N THE DELIVERY OF THE LOYALTY REWARD, ALSO WITH THE POSTING OF PAYMENT AND THE SCHEDULE REPAIR AND FOR THE INSTALLATION. Everything we provide to you is what we can only see on the report and system but to resolve the issue its not on our end.
if that should have been the case, eh di mas una sanang iimprove ng globe ang system/process/call handling nyo kung simpleng inquiry lang pala kaya nyong sagutin kasi kayang kayang gawin yan ng voice reponse unit...
Blah blah. So what if you're a Globe rep? Your product/services suck and so does your customer service. If you can't resolve anything from your end and there's always a delay, what's the point of your existence? Oh and poor you for getting 50 calls for your 7.5 hours shift. But wait. If your products and services actually work as they are advertised then you wouldn't get as many calls now would you? As long as your products and services perform as poorly as they do, expect to get more calls. Besides, these customers calling? That's where you get your salary or was that forgotten somehow because it's not in your system? I was going to suggest you find a better job but based on your written prose and the arguments you posted, I say being a Globe rep is as good as it gets for you employment wise.
yaiks globe rep? you did a great disservice to your company like that Crisanto lady. Ever heard of the word feedback? dami palang shortcomings system niyo bat di mo sabihin sa kumpanya mo? with ur line of reasoning baka kaw din si crisanto nag anon lang
They offered our company a tie up deal at dhil maganda yung binigay nilang flex plan kya nagsubscribe ako. Unang bill palang di na tama ang pinagdalhan. Tpos pinapalitan ko ng home address para mas madali ang delivery ng bill pero inabot na nag end ng contract ko bago nila naayos ang delivery ng bill ko. Ang masakit pa nun pareho kmi ng address ng kapatid ko n nkasubscribe sa kanila at sya monthly nyang nakukuha sa bhay ang bill nya. At ang lakas pa ng loob na sabihing maka-cut yung line ko dhil may utang daw ako na Php13.00 natawa naman ako kc parang niloloko lang nila ako. Wala pa sa 1% yun ng credit limit na set up nila tpos gnun na kagad. At and courier nila gumagawa ng kwento kesyo na received daw ng ganitong name eh wla namang nakatira sa amin ng ganun ang name sa records nila. At khit anong oras ka tumawag sa kanila at magtanong ng manager, lagi nilang sambit na nasa meeting. At i-hold ka nila for an hour to get a manager. At wla rin namang gagawin ang manager. Kc di naman nag improve service nila. Maynalalalaman pa silang survey pero di nman nila pinakikinggan ang feedback. At khit tumawag ka ng tech nila aabutin ng 7working days para magkarron ng response/feedback. Kung pwede ngalang I port in yung # mo sa ibang carrier bka lumipat na ko. kainis talaga... Nakakaubos ng pasensya at ubusin ang oras mo sa bgay na parang niloloko ka lang... --- pasensya na inis lang talaga ako sa serbisyo nilang pabaya...
AnonymousApril 21, 2013 at 8:26 PM "WE ARE JUST BASING ON THE SYSTEM AND THE SYSTEM HAS LIMITED INFORMATIONS SO AS MUCH AS WE WANT TO PROVIDE EVERYTHING OR ANSWER ALL THE SUBS QUERIES WE REALLY CANT DO THAT>>>OFCOURSE I'M ON THE SIDE OF GLOBE'S SUBSCRIBERS BECAUSE I KNOW GLOBE'S PROCESS OR POLICY. THERE ARE SOME DELAYS WITH REGARDS N THE DELIVERY OF THE LOYALTY REWARD, ALSO WITH THE POSTING OF PAYMENT AND THE SCHEDULE REPAIR AND FOR THE INSTALLATION. Everything we provide to you is what we can only see on the report and system but to resolve the issue its not on our end."
If there are a lot of complaints from your customers then there is indeed something wrong with your system. Lack of training in addressing issues that can arise due to network problems definitely cause frustration among your network users. Your subscribers are not asking YOU to resolve the issue. They are asking YOUR COMPANY to do something about it within the shortest time possible because the erratic service is costing them time and money every second, not to mention the inconvenience being brought to them.
Para sakin, yung nakakalungkot dito ay nagawan lang ng paraan dahil sikat (or in this case, related sa sikat) ang nagkaproblema. Paano naman tayong mga "common tao."
Globe ako sa lahat, dsl and phone subscription. So far wala pa naman akong problem, ang kinakatakot ko ay magkaproblema sa kanila, parang ang hirap nila magresolve ng problem. PArang di ko kakayanin ang maraming ek-ek.
I am with Globe for my land line and broadband service. Last month, I decided to google my name and lo and behold! My name, home address, phone number and my Globe account number came up along with their tech visits and repair stuff. I called globe and told them about this and this "manager" told me that these things usually come up especially if you have social media accounts. So I had to shut her up because she was raising her voice already. Turns out that there was a glitch in their repair ticketing system that's why my details were showing. So she had my number changed and I made sure that I don't pay for the change of number charge. When I was about to pay my bill I noticed that they still charged mo for it so I called their CS and was told that they can't adjust because I requested for the change. I asked for a manager and was told that the manager is busy and that he/she will call back. So I tried their live chat service knowing that a manager will never call and 2 rep's closed the chat window and the 3rd said that she already forwarded the issue to their support group which i assume is their cs team. I don't get it. We have call centers all over the country that provides world class customer service to foreign countries but we can't even get the same world class treatment from a local phone company. Frustrating.
---> share ko lang din ang bad experience ko sa Globe few years ago: dahil sa sobrang hirap makatawag sa 211, ung hotline nila naisipan kong pumunta na lang sa Megamall branch nila. pagdating ko sa 5th floor at hihinge na ako ng number para sa pila ay tinanong ako ng CSA na nakaassign sa pagbibigay ng kung ano ang concern ko. so sinabe ko sa kanya. ang sagot saken ay mahaba daw ang pila at tumawag na lang daw ako sa 211. nakatikim sya saken sempre. bastos e. - chaks
I like mareng Winnie pero medyo nakakainis lang na kailangan pa talaga niyang mag "SOS" kay JAZA para lang sa celphone ng anak niya. Kahit makatao ang image niya, palakasan at "it's about who you know" ang gawain niya sa personal na buhay niya. Ang mensahe dito ay kung hindi ka BFFs with the Ayalas huwag ka ng umasa sa mapapansin ka ng Globe customer service, ever.
It's a major concern for them, of course if no one can address the problem you have no other choice but to use your conncetion. Come on, hindi mo ba gagawin yun? E kung ginagago ka na eh!
Para san pa mga connection kung di mo gagamitin paminsan minsan. Ano ka tanga? Maghihintay sa wala kung may magagawa naman!
i agree! hahaha! nung unang lumabas nga itong article na ito ang pakiramdam ko sinulat lang ni monsod iyung article para malaman ng mga readers na close siya kay jaza, may personal no. siya ni jaza, at pwede niyang gawing lapdog si jaza. tsk tsk.
Had a ("very common") horror story with globe as well. I was requesting for a permanent disconnection for a postpaid line that i was using for more than a decade already (hello loyalty rewards, where r u?) Since i'm not a resident in manila, imagine repeatedly calling a non toll free # as their disconnection hotline! VERY IMPRACTICAL & SURELY NOT CUSTOMER FRIENDLY AT ALL! Had to make NTH follow up calls to no avail. Was asked 1st to send request in an email = done. Follow up calls = done. Personally went to their bussiness center = done. There i was again asked to call the d/c hotline = done. Since i was migrating, before i left the country, paid my last billing statement. Now, it is all up to globe to max out my credit limit for them to cut off the line. At last i was able to get rid of globe. GLOBE CUSTOMER SERVICE = EPIC FAIL!
ayan, sana pagandahin na ng globe ang services nila.
ReplyDeletei can't relate. globe internet connection ko pero wla nmn aqng naencounter n prob for more than a year. s piling lugar lg cguro. haha
ReplyDeletehindi po signal ang reklamo nya kundi yung delivery date ng phone
Delete@12:15, i know. trip ko lng mgpost about net connection. hahaha
Delete12:27 o eh di nasopla ka! Masabi lang kasi na nagcomment. Hahahahaha
DeleteRudeness.com ang peg ng mga tao dito in fair...
Deletenosebleed, pede pki summarize
ReplyDeleteAng sabi ni Mrs. Monsod, akala nya tapos na ang kalbaryo ng anak nya nung naibigay na yung bagong phone pero may naglathala ang Globe na hindi daw makatarungan yung pagrereklamo ni Winnie Monsod sa column nya dahil ginawa RAW nila yung trabaho nila sa pamamagitan ng pagdeliver nung cellphone sa anak. Ang sabi nman ni Winnie, mali ang paratang ng Globe sa anak nya (at dinamay pati yung ama) dahil yung sinasabi nilang may balanse (or utang) sa pagbabayad ang anak eh may katibayan silang yung GLOBE pa mismo may utang sa anak nya.
DeleteEwan ko ba pero dati ok ang Globe eh. Parang ngayon ata eh nagiging terible na sila. Anyare?
Kapi Kat
thanks Kapi Kat!!
DeleteKakaloka kayo! Its neither the signal nor the delivery.... Ung over-all experience sa Globe yun ;-)
ReplyDeleteyes, but it started dun sa delivery ng phone unit...
DeleteCorrect!
DeleteI am experiencing the same problem now and to think the iphone 5 that i am requesting is for the renewal of the contract under a corporate account. if you stick with your old plan they will say that no handset is available and you are asked to upgrade or subscribe to a new plan to get a handset. their representative will then tell you that they will deliver the handset in 7-10 working days. it has been several weeks since i made the request but no handset was delivered.
ReplyDeletei don't know what's the point of Globe's customer service. i am not even sure if they are doing their jobs. i am having the same experience with the delivery of the handset and this account belongs to a corporate account. i was told that the handset will be delivered in 7-10 working days and it has been several weeks already and still no handset. i tried to call again and they told me that there is no available handset and that i will have to wait again for another 48 hours for them to give a feedback or to call back. the 48 hours has already elapsed...STILL NO CALL AND NO HANDSET.
ReplyDeletePak, pak, pak! Yan ang mga taga-UP, matatapang.
ReplyDeleteTumpak! I so admire Solita!!!
DeleteEchos! As if mga taga-UP lang matatapang, hahaha!
DeleteAsus! UP kissa** na naman kaagad. Nasa tao ang pagiging matapang (and mayabang). A school has little or no bearing to that intrinsic attribute of a person.
DeleteEnough of school bashing, guys. Let's stick to the serious issues with Globe dahil marami tayong apektado dito. Hopefully through posts like this magkaroon ng himala that Globe will LISTEN! Let us HELP make it HAPPEN. NOW na!
DeleteWith Globe iba ang stocks nila for new lines and for retentions. Pwedeng overflowing ang available for new lines tapos zero for retentions. My bro nun was promised a new phone pero 2 months na wala pa din. I then applied for a new line and got the same unit he was waiting for within a week. A month or two passed pa yata before sya nabigyan. Hindi sila katulad ng Smart na kapag pumunta ka sa branch to renew your plan kung may stock makukuha mo na agad.
ReplyDeletethis is so true...i had the same experience before. and to think they have this so-called loyalty reward. if you choose loyalty reward, they will just tell you that all we can offer is a bill rebate because there is no handset available for this plan. if you're a new subscriber, they have the handsets readily available.
DeleteCorrect. Mas importante sa globe ang new line appli than loyalty. Bastos pa un mga nsa customer hotline nila.
DeleteCore (new) customers or Retentions/Upgrade clients hev the same benefit. Stocks are not per department, inventory comes from Globe itself.
DeleteTechnically speaking, existing customers get the most as they are eligible for a "loyalty discount". There's obviously a problem if there's a delay of more than 2 weeks.
Now, back on the topic. I think is just a misunderstanding that branch out because the party involved is from the media. If they did not use their "connections", it can still be fixed. How? By simply visiting the nearest Globe centre in their area, explain the situation to the CS and let him do his job, and if there's a need for his manager's help, he'll ask for it surely. That's SOP.
I feel for Mrs. Monsod ofcourse, if I were in the same situation I will most likely do the same things. I guess we have our own ways of facing the issues. Again, this is not a big issue. They can visit the centre and I'm sure she will get a 6-month free of service.
excuse me po but it is obvious na hindi pa kayo naka-encounter mg problema sa globe. I hope you'd still be singing the same tune when a problem comes your way. Globe's after sales service ranks with the Exorcist as one of the all time best horror story.
DeleteJun Pinzon
Ang galing mo Jun Pinzon. Same rank nga sila- I COMPLETELY AGREE!
Deletewhat bothers me in this article is that why would TAMI google her own name? how conceited hahaha! but kidding aside, matagal tlga mag deliver ang globe ng handset
ReplyDeleteYou should google your name once in a while lalo na kung hahanap ka ng work. Some HR personnel do this at kung hindi maayos setting mo sa mga social networking sites pwedeng bumalandra sa google yung mga accounts mo pati na photos na posted or tagged ka.
DeleteKumbaga, nag-aapply ka pa lang di ka tanggap kasi nakita tagged photo mo na incriminating or worse makita kapangalan mong wanted na kriminal.
So true!!! AnonymousApril 21, 2013 at 3:16 AM
DeleteKaya AnonymousApril 21, 2013 at 1:48 AM , halatang ke babaw mo..
Anon April 21, 2013 at 1:48 AM
DeleteKailangang i-Google mo rin ang name mo for security purposes. Kung may pictures kang inappropriate (either lasing ka or stolen shot), madali mong malalaman at mapapabura. Same goes with knowing kung may tamang privacy settings ang social network account mo (like Facebook).
Common kasi na sa abroad na may posibilidad kang masisante sa trabaho pag nahanap sa Google ang mga pics na dapat pang-pribado lang.
Kapi Kat
Twas a joke guys... wag mushado careerin...
DeleteYoly Crisanto worked before at ABS-CBN before she transferred to Globe. Tapos nag-resign siya. Bumalik pala siya uli...
ReplyDeleteIf you have problems with this certain "crisanto" eh di hamunin mo ng sampalan! Stop wasting newspaper space!This is so over! The owner apologized already! Papansin much na to post another article for the inquirer!
ReplyDeleteYeah the company apologized but what Ms. Crisanto did nullified that. Makes you wonder what Globe did after the first article. May this serve as a catalyst for Globe to improve their customer service.
DeleteTama si Anon @3:21 AM
DeleteOA naman itong si Anon @2:04 AM -- so shongs. Nasa katuwiran si Mareng Winnie, noh.
Anon 2:04 you don't know Ms Solita Monsod, do you? She's one of the most respected professors of UP Diliman.
DeleteSampalan? Obviously beks, di ka tinuruan ng tamang asal ng magulang mo.
DeleteAng matinong taong katulad ni Mrs. Monsod, ginagamit ang utak, hindi ang kamao, pag may kaaway.
Kapi Kat
THE Solita Monsod challenging Yolly Cristanto of Globe! Interesting!
ReplyDeleteI cannot blame Mareng Winnie. Jusko! Globe accused them and the daughter for not paying THEIR bills in their "praise release reply". May gulay! Is that really necessary? Mukhang nag press release lang ng hindi investigate ang concern. Palpak talaga Communications Team at Social Media Team ng Globe! Heads should roll!!!
FP lolita monsod not solita monsod. checked every words before u posted FP.
ReplyDeleteAre you sure? Solita Collas- Monsod name nya. check the article from INQUIRER! Read first before ka mag CORRECT!
DeleteGoogle google din muna. CHECKED every words before u POSTED. (VERY PAST TENSED) Hahaha! NKKLK!!!
DeleteShunga tlga lang? Lolita solis?
DeleteHhhha nosebleed
DeleteHahaha!
DeletePinas companies are horrible.
ReplyDeleteYup wala nyan sa states! Beahahahah
DeleteYou talk as if you know it all.
DeleteAy naku, lahat naman ng companies, merong mga terible sa customer service. Kahit dito sa UK, meron nyan. Ang takot lang nila dahil mas matapang at mas upfront mga foreigner na di magdadalawang isip na magdemanda pag niloko.
DeleteKapi Kat
Globe has the WORST service!!! I really wanted to transfer to Smart last month bec they disconnected me for a few days for no reason! I couldn't use my phone at all for half a week. And whenever we'd call, they kept saying they escalated the status of my concerns, to wait 24hours! Finally, we told them to connect me otherwise I wouldn't pay my outstanding bills, would disconnect the autodebit to our credit card and to just completely cut off the line. On my last call, I told them not to bother explaining bec if my conditions were not met, that was it, no discussions necessary.
ReplyDeleteAfter the bad experience I had in the past, hindi na talaga ako bumalik sa Globe. I used to have a corporate line sa company namin before and the offer was good but I was so shocked when i got my statement. I got it by the way 2 days after i got the unit since according to them end na nang statement cycle kaagad pero ang problema, for 2 days of usage, the bill was 17k...whatt???so i asked them why the hell na ganun ka laki yung bill..imagine...2 days.
ReplyDeleteThey said na because of internet usage daw. I explained to them na my cellular data was turned off and that I was using wifi all the time. They then informed me na pag mahina pala ang signal ng wifi connection, sinasalo ng server nila and since ganun ang setting they will charge 0.17 per kb. Considering that I used my phone for watching videos on youtube and all, of course very understandable na kung bakit ganun ka laki yung bill.
While I appreciate the innovation pag mahina pala ang signal ng wifi connection, sinasalo ng server nila pero ang hindi ko lang matanggap ay kung bakit hindi nila kami ininform na ganun pala ang gagawin nila. I checked on the paper na binigay sa amin by the time na nakuha ko yung unit(thinking na baka it was my mistake din na hindi ko binasa yung rules nila)but it was never stated dun sa papers na nakuha namin.
I tried disputing pero wala paring effect. Kaya I swore na never na talaga akong babalik pa sa kanila. Let go ko nalang yung line. Tingin ko kasi mga mandurugas ang mga yan. Kawawa naman yung ibang hindi nakakaalam.
True yang "undisclosed setup" na yan. Nangyari na sakin at office mates ko. Nakakairita man, hindi nila ine-entertain ang ganitong disputes. Magaling lang globe sa advertisements, palpak na sa actual service. Tsk!
DeleteHuh? Grabe naman yan!
DeleteIt happened to my dad inabot ng P100k bill nya. Buti sa kin 1k lang. I had my freaking 3g or whatever you call that internet connection disabled na!
DeleteBtw, when cellular data is off, walang signal nila ang sasalo what are they talking about? Off nga e.
Ms Crisanto never worked in ABS-CBN. It was her subordinate, Charo Logarta-Lagamon, who did. Logarta resigned from Globe last Sep. Heard there's something behind that resignation but Logarta has been keeping quiet
ReplyDeletenakakaloka naman yan! Head, Corporate Communications at Globe Telecom pa naman siya according to her linkedin account... pero mukhang hindi niya ginawa ang trabaho niya ng maigi ha. pwedeng alamin ang details/facts madame! kakahiya!
ReplyDeleteI think Yoly Crisanto has done more damage via her "praise release." Globe should look into disciplining her. I heard this Yoly Crisanto is terrible. Nakahanap sya ngayon ng katapat kay Mareng Winnie.
ReplyDeletekelangan ba natin talaga na maging friends with Mr. Ayala before Globe Customer Service will attend to our complaints? paano nalang tayo ordinary people na walang connections with the Globe's big bosses?
ReplyDeleteExactly! Super disappointing.
DeleteSOBRANG BULOK TALAGA NG GLOBE!! Signal and customer service!! Pero gusto ko man lumipat ng Smart, lahat ng kaibigan ko Globe padin. Pero malapit na talaga kami mapuno!!!
ReplyDeleteGlobe's service is really terrible. They're only persistent when you're a few days behind your due date. We've been complaining about a broken handset that can't make outgoing calls but over a year has passed, they still haven't replaced it yet. We've made multiple visits to their service center but all we get is their standard spiel, "We'll file a report about the issue." Pathetic.
ReplyDeleteEwan ko lang sa Globe na yan. They promised me heaven when I inquired about their OFW sim and if it works in Japan. Ang gagaling sumagot tapos di naman pala magamit dito yung sim! Ang laki pa ng pina-load ko because they advised me to load before leaving the country. Ang kakapal ng mga mukha!
ReplyDeleteMay corpoarte account ag company namin sa Globe. Since Sep 2012, pumalpak na sila ng bongga! Incorrect posting of payment, yung delivery ng handset na dating 1wk lang, inabot ng more than 4mos! Saklap pa, ako ang sumasalo ng pressure kasi ako ang point of contact ng opisina namin sa Globe. Yung Account Manager namin, ilang months hindi nagparamdam, same with her bosses. Kahit contact namin sa after-sales/customer care nila, nawala na rin. They ignored all our calls. Until finally, we sent a letter sa mismong presidente nila. I got impressed kasi mismong presidente ang sumagot sa email ko saying taht he will personally into our concerns. Ayun, taranta sila at aksyon agad! Hahaha!
ReplyDeleteNagstart sila pumalpak dahil sa sinasabi nilang LTE at systems upgrade. Upgrade? E mas lalo nag-deteriorate services nila e! Last month, they said they are migrating to a new system. Naloka ako kasi yung simpleng sim activation na inaabot lang dati ng 2hrs, inabot ng 5 days! Bnagungot ko ang Globe! Wish ko lang hindi na mag-renew sa kanila ng kontrata ang kompanya namin!
ReplyDeleteJust want to share my thoughts with you guys. I'm one of globe's customer service representative but what I cater is for broadband and landline accounts. I am receiving around 50 calls during my 7hrs and 30mins shift. I can't blame the subscribers if they do have many complaints with the service, I definitely understand, but you guys can't also blame us because we're only doing our job as a CSR we are the front liner of globe and we do have process that we MUST follow regardless if the subs is very irate. What I want to let you know is that WE CANT CHECK THRU OUR SYSTEM IF WHEN IS THE DATE/TIME YOU DIDNT HAVE CONNECTION. WHAT WE CAN CHECK IF YOUR LINE IS ACTIVE OR IF THERE'S A NETWORK PROBLEM IN YOUR AREA. WE ARE JUST BASING ON THE SYSTEM AND THE SYSTEM HAS LIMITED INFORMATIONS SO AS MUCH AS WE WANT TO PROVIDE EVERYTHING OR ANSWER ALL THE SUBS QUERIES WE REALLY CANT DO THAT. ON OUR END WE WILL ESCALATE THE PROBLEM VIA EMAIL BUT WE CANNOT PROVIDE DIRECT/SPECIFIC ANSWER. OFCOURSE I'M ON THE SIDE OF GLOBE'S SUBSCRIBERS BECAUSE I KNOW GLOBE'S PROCESS OR POLICY. THERE ARE SOME DELAYS WITH REGARDS N THE DELIVERY OF THE LOYALTY REWARD, ALSO WITH THE POSTING OF PAYMENT AND THE SCHEDULE REPAIR AND FOR THE INSTALLATION. Everything we provide to you is what we can only see on the report and system but to resolve the issue its not on our end.
ReplyDeleteO DI OK. HAPPY NA?
DeleteAnon 1:15AM
DeleteStop the sarcasm. Here's a dollar and buy yourself some happiness.
if that should have been the case, eh di mas una sanang iimprove ng globe ang system/process/call handling nyo kung simpleng inquiry lang pala kaya nyong sagutin kasi kayang kayang gawin yan ng voice reponse unit...
DeleteBlah blah. So what if you're a Globe rep? Your product/services suck and so does your customer service. If you can't resolve anything from your end and there's always a delay, what's the point of your existence? Oh and poor you for getting 50 calls for your 7.5 hours shift. But wait. If your products and services actually work as they are advertised then you wouldn't get as many calls now would you? As long as your products and services perform as poorly as they do, expect to get more calls. Besides, these customers calling? That's where you get your salary or was that forgotten somehow because it's not in your system? I was going to suggest you find a better job but based on your written prose and the arguments you posted, I say being a Globe rep is as good as it gets for you employment wise.
DeleteSo what's the use of Globe's CSR in the first place huh?
Deleteyaiks globe rep? you did a great disservice to your company like that Crisanto lady. Ever heard of the word feedback? dami palang shortcomings system niyo bat di mo sabihin sa kumpanya mo? with ur line of reasoning baka kaw din si crisanto nag anon lang
DeleteThey offered our company a tie up deal at dhil maganda yung binigay nilang flex plan kya nagsubscribe ako. Unang bill palang di na tama ang pinagdalhan. Tpos pinapalitan ko ng home address para mas madali ang delivery ng bill pero inabot na nag end ng contract ko bago nila naayos ang delivery ng bill ko. Ang masakit pa nun pareho kmi ng address ng kapatid ko n nkasubscribe sa kanila at sya monthly nyang nakukuha sa bhay ang bill nya. At ang lakas pa ng loob na sabihing maka-cut yung line ko dhil may utang daw ako na Php13.00 natawa naman ako kc parang niloloko lang nila ako. Wala pa sa 1% yun ng credit limit na set up nila tpos gnun na kagad. At and courier nila gumagawa ng kwento kesyo na received daw ng ganitong name eh wla namang nakatira sa amin ng ganun ang name sa records nila. At khit anong oras ka tumawag sa kanila at magtanong ng manager, lagi nilang sambit na nasa meeting. At i-hold ka nila for an hour to get a manager. At wla rin namang gagawin ang manager. Kc di naman nag improve service nila. Maynalalalaman pa silang survey pero di nman nila pinakikinggan ang feedback. At khit tumawag ka ng tech nila aabutin ng 7working days para magkarron ng response/feedback. Kung pwede ngalang I port in yung # mo sa ibang carrier bka lumipat na ko. kainis talaga... Nakakaubos ng pasensya at ubusin ang oras mo sa bgay na parang niloloko ka lang...
ReplyDelete--- pasensya na inis lang talaga ako sa serbisyo nilang pabaya...
- antiphatika
bad service!!!
ReplyDeleteAnonymousApril 21, 2013 at 8:26 PM
ReplyDelete"WE ARE JUST BASING ON THE SYSTEM AND THE SYSTEM HAS LIMITED INFORMATIONS SO AS MUCH AS WE WANT TO PROVIDE EVERYTHING OR ANSWER ALL THE SUBS QUERIES WE REALLY CANT DO THAT>>>OFCOURSE I'M ON THE SIDE OF GLOBE'S SUBSCRIBERS BECAUSE I KNOW GLOBE'S PROCESS OR POLICY. THERE ARE SOME DELAYS WITH REGARDS N THE DELIVERY OF THE LOYALTY REWARD, ALSO WITH THE POSTING OF PAYMENT AND THE SCHEDULE REPAIR AND FOR THE INSTALLATION. Everything we provide to you is what we can only see on the report and system but to resolve the issue its not on our end."
If there are a lot of complaints from your customers then there is indeed something wrong with your system. Lack of training in addressing issues that can arise due to network problems definitely cause frustration among your network users. Your subscribers are not asking YOU to resolve the issue. They are asking YOUR COMPANY to do something about it within the shortest time possible because the erratic service is costing them time and money every second, not to mention the inconvenience being brought to them.
^ THIS!
DeleteVery Pathetic Globe!!! The nerve to reply that way!!
DeletePara sakin, yung nakakalungkot dito ay nagawan lang ng paraan dahil sikat (or in this case, related sa sikat) ang nagkaproblema. Paano naman tayong mga "common tao."
ReplyDeleteGlobe ako sa lahat, dsl and phone subscription. So far wala pa naman akong problem, ang kinakatakot ko ay magkaproblema sa kanila, parang ang hirap nila magresolve ng problem. PArang di ko kakayanin ang maraming ek-ek.
ReplyDeleteBFF of Brangelina
I am with Globe for my land line and broadband service. Last month, I decided to google my name and lo and behold! My name, home address, phone number and my Globe account number came up along with their tech visits and repair stuff. I called globe and told them about this and this "manager" told me that these things usually come up especially if you have social media accounts. So I had to shut her up because she was raising her voice already. Turns out that there was a glitch in their repair ticketing system that's why my details were showing. So she had my number changed and I made sure that I don't pay for the change of number charge. When I was about to pay my bill I noticed that they still charged mo for it so I called their CS and was told that they can't adjust because I requested for the change. I asked for a manager and was told that the manager is busy and that he/she will call back. So I tried their live chat service knowing that a manager will never call and 2 rep's closed the chat window and the 3rd said that she already forwarded the issue to their support group which i assume is their cs team. I don't get it. We have call centers all over the country that provides world class customer service to foreign countries but we can't even get the same world class treatment from a local phone company. Frustrating.
ReplyDeleteGRABE NA YAN!!!
Delete---> share ko lang din ang bad experience ko sa Globe few years ago: dahil sa sobrang hirap makatawag sa 211, ung hotline nila naisipan kong pumunta na lang sa Megamall branch nila. pagdating ko sa 5th floor at hihinge na ako ng number para sa pila ay tinanong ako ng CSA na nakaassign sa pagbibigay ng kung ano ang concern ko. so sinabe ko sa kanya. ang sagot saken ay mahaba daw ang pila at tumawag na lang daw ako sa 211. nakatikim sya saken sempre. bastos e.
ReplyDelete- chaks
I like mareng Winnie pero medyo nakakainis lang na kailangan pa talaga niyang mag "SOS" kay JAZA para lang sa celphone ng anak niya. Kahit makatao ang image niya, palakasan at "it's about who you know" ang gawain niya sa personal na buhay niya. Ang mensahe dito ay kung hindi ka BFFs with the Ayalas huwag ka ng umasa sa mapapansin ka ng Globe customer service, ever.
ReplyDeleteIt's a major concern for them, of course if no one can address the problem you have no other choice but to use your conncetion. Come on, hindi mo ba gagawin yun? E kung ginagago ka na eh!
DeletePara san pa mga connection kung di mo gagamitin paminsan minsan. Ano ka tanga? Maghihintay sa wala kung may magagawa naman!
i agree! hahaha! nung unang lumabas nga itong article na ito ang pakiramdam ko sinulat lang ni monsod iyung article para malaman ng mga readers na close siya kay jaza, may personal no. siya ni jaza, at pwede niyang gawing lapdog si jaza. tsk tsk.
Deletef**k GLOBE to the heavens...
ReplyDeleteHad a ("very common") horror story with globe as well. I was requesting for a permanent disconnection for a postpaid line that i was using for more than a decade already (hello loyalty rewards, where r u?) Since i'm not a resident in manila, imagine repeatedly calling a non toll free # as their disconnection hotline! VERY IMPRACTICAL & SURELY NOT CUSTOMER FRIENDLY AT ALL! Had to make NTH follow up calls to no avail. Was asked 1st to send request in an email = done. Follow up calls = done. Personally went to their bussiness center = done. There i was again asked to call the d/c hotline = done. Since i was migrating, before i left the country, paid my last billing statement. Now, it is all up to globe to max out my credit limit for them to cut off the line. At last i was able to get rid of globe. GLOBE CUSTOMER SERVICE = EPIC FAIL!
ReplyDelete