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Monday, February 25, 2013

Globe Announces 4-day Service Disruption with IT Upgrade


MANILA - Bad news for Globe Telecom Inc subscribers, as the Ayala-led telco on Thursday announced "minimal" service disruptions at the start of next month.

In a letter to subscribers, Globe president Ernest Cu said the disruption, which would happen March 2-5, would be caused by the first phase of the telco's IT modernization.

"As with most upgrades of this scale, we are spending significant effort to minimize any impact on you, so any impact will be small and temporary. During this period, you will still be able to call, text and browse," the letter read.

Among the issues that Globe subscribers would encounter during the four-day period of disruption are the following:

- For Globe postpaid and Tattoo postpaid, subscribers will be unable to register with promos, except for all roaming promos, which will remain available even during the transition period;

- The first bill after migration will be delayed by three weeks, but the payment due dates will be adjusted accordingly;

- The bill will undergo changes depending on the cut-off date and the time Globe completes transition to the new system, with the nature of the changes to be explained as a subscriber receives the notice; and

- For Globe prepaid, Touch Mobile, Tattoo prepaid and Tattoo@Home, the disruption would be "minimal," as subscribers would continue to enjoy the same service levels.

The company will spend $90 million to upgrade its IT system. This would be on top of the $700-million network modernization, which Globe expects to complete next month.

The telco earlier said 90 percent of its network modernization is complete. At end-December, Globe had 33.12 million mobile phone subscribers and 1.3 million broadband subscribers.

28 comments:

  1. Juskow. Wag mangako. Tsk.

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  2. kaht ala pa yan naeexperience ko na agad!! ala signal sa bahay ko 2 weeks na ubos na laway ko kakatwag sa globe to fix things lagi na lng will give u advice once naayos!!!'

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  3. Hayst! Grabe sila ah... Lagi nlng yan ang reason... Hopefully, maging maayos na lahat after this!

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  4. Everyday nga, Globe's service gets disrupted even if they don't announce. Ano pa kaya ngayon na sinabi na nila beforehand?

    Buti na lang I'm with Smart, the leader in mobile telecommunications in the country. Magdusa kayong mga pa-pretend sosy kuno dahil mga Globe subs hahaha! Itanong nyo pa kay Krizzy! :)

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    Replies
    1. 10 yrs ago siguro para sa pasosyal, now I doubt it.

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    2. Grabe! Pag Globe pa-sosyal na agad? I beg to disagree. Most of my friends, colleagues & relatives is with Globe. So mas okay at mas matipid kung same network kami.

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  5. buti smart ako ever since.

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  6. Wla nga signal prepaid na kang

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  7. Well, what is the point of being a postpaid subscriber now? I thought I would get better service. prepaid na lang at tingi tingi na, kung ganun!

    the worst part of this letter? It states no clear benenfits or improvements. TERRIBLE!

    Clearly there is little point to being loyal to Globe. Hay palpak.

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    Replies
    1. Puro reklamo eh di magsmart kau or wag na kau magcellphone.. duh!! I rest my case.

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  8. I'm a globe user and wala naman ako mareklamo ! Galing pa ng globe go sakto system nila. :) Anyway, if it's for the improvement of our network then well and good. No pain no gain.

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    Replies
    1. Pero bakit sa Smart, no pain pero may gain?
      Smart undoubtedly has more subs than Globe, pero never na-disrupt ang service even when they were upgrading? :)

      Very disappointing that subs will have to be inconvenienced for this! If Globe were in the US, matagal na silang napasara ng Better Business Bureau!

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    2. @Anon 3:53am Kanya kanyang trip yan, walang pakialamanan ;)

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    3. And besides paki namin kung wala kaung pain?

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    4. Ano to mga teh? "NETWORK WAR" ??

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    5. Ano to mga teh? "NETWORK WAR" ??

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    6. Simple lang naman reason ko bakit ako nakaglobe. 98% ng mga kausap ko Globe subscribers! SMART ka nga forever alone ka naman nagcellphone ka pa. And besides, di ko naman feel yung pain eh. So yeah, gusto ko lang naman sabihin na may isang subscriber dito na satisfied. Wag nyo na kontrahin kasi di naman kayo Globe diba? :) - anon 2:13am

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    7. Ganun pag smart alone na agad??? Check mo sino pinakamaraming subscribers...plssssssss weeeehhhhhh

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  9. may bago pa ba??? 

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  10. Hay naku! Sana lang ok na after this.

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  11. They have a crappy service di nalang ibalik yung load ko dami pang excuse. Pinagmumuka nila kong b. Ayaw pa amining redundant ang rules sa promo nila. 

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  12. Mas maganda talaga Smart :)

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  13. Gosh, bat parang waley reaction ang mga Globe subs dito sa post mo FP? Nahihiya ba silang i-defend ang network nila? Hahaha!

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  14. Sana pwedeng maglike ng mga comments.hahaha atrasado tlga globe eversince. *proud to have converted to smart a long time ago.

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  15. Subscribe muna tayo sa ibang network during this period.

    ReplyDelete
  16. God bless our TeleComm, Lord ... Make us all benefit ...

    ReplyDelete

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