“This time the score is ‘5-0’,” said Smart public affairs head Ramon R. Isberto. “Smart outperformed the competition in all five parameters of the 3rd Quarter Quality of Service QoS) Benchmarking tests.”
Representatives from the NTC made over 2,189 test calls while inside a moving vehicle to measure the performance of the two telcos, which had both recently modernized their respective networks in Metro Manila.
Smart had a clear edge in the Blocked Calls or Grade of Service (GoS) parameter, with only 2.54 percent of calls made on the Smart network not connecting successfully. Globe had more blocked calls, registering 2.75 percent in the said parameter.
Globe also had more dropped calls, with 2.75 percent of incoming calls made on the Globe network terminated involuntarily. In contrast, Smart had a Drop Call Rate (DCR) of only 2.15 percent – against the minimum 2 percent DCR standard.
Smart still dominated in terms of Average Receive Signal Level, registering -61.14 dBm against Globe’s -69.21 dBm. This means Smart had stronger signal strength while the voice calls were ongoing.
Smart was also ahead in the Average Signal Quality category. Smart scored 0.65 while Globe scored 1.03, against the minimum acceptable range of from 0 to 4, or the closer to 0, the better. This shows that Smart had better voice quality transmission than Globe.
Smart also outshone the competition in terms of Call Set Up Time, or the time it takes for a network to activate the called party. Smart met quality standards with a score of 11.23 seconds, versus Globe’s 11.56 seconds. The acceptable industry standard is below 14 seconds.
“What these numbers mean is that Smart subscribers enjoy better-quality service,” Isberto said. “We are able to deliver superior voice, text, and data services even though we have the largest subscriber base.”
Source: Smart Website
bongga ang SMART talaga!
ReplyDeleteNGANGA ang globe.
ReplyDeleteLIVE MORE!
ReplyDeleteang globe kahit sa makati CBD walang signal ang hinayupak!
ReplyDeletehiyang hiya naman ang Globe dito.. tsk tsk.
ReplyDeleteWho believes what these telcos are saying.
ReplyDeleteEven their subscriber base is unbelievable. Pati yata yung mga dead SIM kasali pa rin yata sa bilang nila.
Yung iba dyan eh sampu pa SIM card isang cellphone lang naman ang gamit.
Taga Pasig ako pero walang signal ang Smart Broadband. Magkron man 1 bar 2 bar the most tapos mawawala uli. Google lang pero anung petsa na mag load. Outshone the competition talaga!
ReplyDeleteInfairness, dito sa Mindanao mostly ang Smart ang madaming users na nagrereklamo. Drop calls. Nawawalang load. Pero winner pa din ang smart sa dami ng subscribers dito. Sa dami ba naman ng promo nila na exclusive for mindanao. :)
ReplyDeleteJust switched to Smart postpaid and so far I'm satisfied.
ReplyDeleteI could agree to all this...GLOBE...panis na panis na panis ang serbisyo....
ReplyDeleteugh always fight with my boyfriend kasi delayed messages ng Globe. like hindi kami makapag meet up ng maayos or sometimes we quarrel kasi di nagrereply.
ReplyDeleteYey congratulations! Been with Smart for the last 10 years but had to part ways because company-paid phone in my new job is Globe. Globe Service here in Mindanao sucks #ihateglobe. Good to note was able to convince the company to transfer to Smart as soon as contract ends.
ReplyDeletecongrats to smart, now all they need is to entice all the globe subscribers to make the switch, then maybe i can switch too, as for the moment 95% of my contacts are with globe, i will end up paying a lot to make the switch now
ReplyDeletegood for smart!
ReplyDelete- from a very loyal globe subscriber
Smart has better signal in Manila. Sa UST, UBelt area walang signal at super delayed ang Globe lalo na pag may pasok. Congested yata network sa area na yun puro Globe subscribers kasi. While ang Smart and Sun full ang signal at on-time ang messages. We asked Globe kung may network jammer ba sa area, wala naman daw! Their service sucks lang talaga.
ReplyDeleteIs this for real?? I have tried both Smart and Globe and I live in a condo in Mandaluyong and Smart's signal is not good at all! Oh wait, make that, Smart does not have signal at all. My parents use Smart and they always have to go near the window just to make calls.
ReplyDelete