Image courtesy of www.pcworld.com.ph
FP: I am confused. I remember I registered for BB Max (for 30 days) a few days ago, how come I am receiving a message informing me that my BB Max subscription has expired.
PLATINUM HOTLINE CSR: Sir, upon retrieving your records, your BB Max (for 5 days) has expired.
FP: Ha, but I registered for BB Max (for 30 days)?
CSR: Sir, according to your records, you did request for BB Max (for 30 days) but the CSR activated BB Max (for 5 days).
FP: What do we do now?
CSR: We have to register your BB Max (for 30 days) again.
FP: Does this mean that I have to wait for another 24 hours before I get my BB service back?
CSR: More or less sir.
FP: Does this also mean that I have to pay for the BB Max (for 5 days) even if I requested for BB Max (for 30 days)?
CSR: Yes sir.
FP: Why should I pay for the mistake of your CSR?
CSR: There is nothing we can do as of now. My suggestion is for you to wait for your bill and call us back and complain if you already see the BB Max (for 5 days) posted in your bill.
FP: Can't you just help me monitor it please since I am already speaking with you?
CSR: I will TRY.
NOTE: I just posted the gist of our conversation, not the exact words of FP and CSR.
Please share your I Hate Globe experience. I would love to hear from you.
when you call 211, you have to speak to a machine, ang daming options tapos pag nagkamali ka balik ka na naman sa umpisa. Tapos once you get to speak with a live person, bobo pa at unreliable. Sorry but nakakapikon talaga. Noob silang lahat. hindi sila nagiinvest sa magandang customer service.
ReplyDeleteGlobe CSR: Sorry po.
ReplyDeleteMy response: I don't need your sorry! I need you to fix my problem!
Hahaha...
Tawa na lang kasi talo ka pagmaiinis ka lang.
Re: Globe Wifi here in Eastwood being only 2G compared to their ads na 3G. FRAUD!
Complained about this again and again pero to no avail.
ung supersurf nila, 50/day ang sabi unlimited browsing.. pero pagna-reach mo ung 800MB kkbrowse e sstop na nila, tas kinabukasan nila ittuloy.. e panong bukas nila ittuloy e bukas nga ung expiration. hay globe!!
ReplyDeleteSUPERSURF and super na hindi,,, may data limit na down pa palagi ang network sa cavite area.... sarap ireklamo sa NTC!!
DeleteNot to mention that if you're a postpaid user you'll get a lot of hidden charges such as stupid ring backs that you didnt even bought
ReplyDeleteoo nga po may hidden charges sila...napaka duga hahahahhaa...
Delete"you didnt even buy" dapat
DeleteHay nako fp. Globe's phone cust svc reps are outsourced so they really can't do anything about most complaints. Mismong kaibigan ko from globe corporate says, it's useless to complain to them talaga coz they're helpless. All they can do talaga is say they'll report the matter and apologize.
ReplyDeleteI had a simple inquiry once. It was about the globe ofw sim. Then I asked what the diff was with the kabbayan something sim. Was made to wait for about a minute. Okay lang. Thing is, the rep just read out to me the exact description from the globe website and could nt give me more details. Edi sana nagbasa nalang ako. Fweh!
globe customer service support is synonymous to rude, unreliable and incompetent
ReplyDelete- Nyl Rafols
@FASHIONPULIS you might want to read thi: http://www.jessicarulestheuniverse.com/2009/10/15/livid/
ReplyDelete"This entry was NOT POSTED USING A GLOBE TATTOO PREPAID because GLOBE TATTOO PREPAID IS A USELESS PIECE OF CRAP."
Jessica Zafra fuming mad at Globe Prepaid Tattoo
A very mad Jessica Zafra! You have to read how she hates Globe Prepaid Tattoo, ROFL!
I'm a globe user since my teenybopper days. yes, since my first mobile phone nung highschool! I like globe tlga, kso now lagi nlng dami nilang palpak! their signal connection now is terrible! lalu na for BB (Im a prepaid lng btw) hynako! tpos imbis na mtulungan ka ng CSR e nkkperwisyo psila noh! e dpt nga nakaatulong sila at di nkkdagdag ng prob! hynako!
ReplyDeletei hate all the promos being sent almost every week or less! its about the free call and text that u get when u load a specific amount. i dont know how to turn it off, its so annoying!!
ReplyDeleteI had a horrible experience with Globe in 2007. It's their phone and internet thingy. I paid the full amount for the unit already and I had to wait almost one month just for them to process my application. They finally gave me the unit after at least 10 calls from them for almost 30 days already after I submitted my application. On the day I posed a threat that I will storm their office if I don't get my unit, they immediately delivered it that same day. The quality of the internet was really sluggish but I had to be patient until I finally decided to just cut off the subscription because I seem not to get what I was paying for monthly. and whenever I call CS to complain about it there was nothing they can do at all from their end. So ending it was the best solution to unwanted stress. What came to me as a shock was that they kept sending me bills months after I cut the subscription already. I in fact returned everything to them, even the plastic bags and the box they used to pack the units. I called customer service again and ask to stop sending me bills for something I was not using anymore. the month after I didn't get a bill anymore but a supposed threat-letter telling me that if won't settle my unpaid bills they will forward my issue to their lawyer. The nerve! So I called their customer service and demanded for a supervisor and gave them a piece of my mind that if they kept harassing me, I would drag my lawyer with me and it's not gonna be a nice scene. And then they just stopped. I'm telling you that was one of the worst experiences ever!
ReplyDeleteI signed up for superunli 25 dapat all text and all calls are unlimited for 24 hrs pero pinuputol nila ang calls ko one time pa biglang ni deactivate na lang nila tapos nung nag t try ako kasi sabi satext try again aba biglang may message ako na receive na sabi
ReplyDeleteYOU HAVE EXCEEDED THE NUMBER OF ALLOWABLE MESSAGES THAT CAN BE SENT TO THE NUMBER 8888. YOUR NUMBER WILL BE BLOCKED FOR THE NEXT 24 hrs...
Naloka ako ha mag po promo sila tas di nila mapanindigan...
To be fair, wouldn't want to bash Globe coz they have given me very good service since day 1 of my globe use, which was from last century yet. Had the unfortunate incident recently where my iPhone racked up a tremendous Internet connection bill through no fault of mine, didn't know the unit automatically searches for Internet signal, I explained it nicely to a Globe business center rep and it was taken off my bill. I get my loyalty rewards on time, a substantial 12-month rebate and other freebies, so I'm not complaining, I'm staying Globe connected...love, lady boy!
ReplyDeleteWhat? Are you on a platinum plan and get to talk to less stupid CSR? This is what exactly happened to me 2 years ago and I politely asked if there was any way to remove or even lessen yung internet bill na 10000 added to my regular bill. Sabi ng csr no because the service had been rendered. But it wasnt my fault they were not familiar with N900 and its self connecting ways. Tapos this was when they were shifting to their superplans and I couldnt get any reply when checking my consumption so I never realized my bill was stacking up. When they said nothing can be done about it I closed my 2 globe accts (one 6 yrs one 4) because I wasn't locked in and transferred to smart.
DeleteFor one of the freebies ni pinili ko for my postpaid plan was an unlimited call to one number for FREE.
ReplyDeleteHmm, 175 pesos per month na pala ang cost ng FREE ngayon.
Booster ata un te
DeleteThat's a freebie. Kaya nga FREE eh.
DeleteWell customer service in general sucks here in the Philippines. Sige, merong ilang establishments that offer very good CS, but it's very rare. They don't offer good CS because the law is not really protecting us. The government should really pass more stringent laws against customer fraud.
ReplyDeleteAnd yes, agree, Globe CS sucks quite badly. That long-winded, automatic menu really pisses me off. Sometimes you just really need a CSR to assist you with your concern pero ni hindi mo malaman kung pano mo sila hahagilapin sa lintik na menu nilang yun.
Ive recevied spam messages using bogus globe number. not the need cash loan type but 24 hours rapid spam messages texting current events and other non sense stuffs for 3 days every 30 mins or every hour. Which bugged me the whole time. Called up globe and they said they cant do anything about blocking the number instead directed me to call NTC hotline. Ended up looking for a fax machine to file and send my report with the anonymous globe number. Globe CSR should have forwarded my complaint to NTC instead since they both interlink together.
ReplyDeleteThey can block your number but they cant block the bogus number harrassing their customer.. Great service globe! Wonder what the owner A thinks about this.
ReplyDeleteNaku FP, nagpakabit ako ng internet nung april tapos hindi nila sinabi sakin yung about the cancellation fee. Every time na may kontrata ako, they always mention the cancellation fee. So nung pinatanggal ko yung internet ko kasi lilipat ako, magbabayad daw ako ng 5000 yata... WTF! sabi ko bakit hindi niyo sinabi yan dati pa... eh tatanga tanga mga nakausap ko so wala lang... hindi ko na lang binayaran bill ko... bahala sila sa buhay nila.
ReplyDeleteAt eto pa. Nung kinabit internet ko, sabi nung installer, "Mam, buti bundle kinuha niyp (with telephone) kasi kung internet lang, hindi kayo papansinin ng globe"
Naku LECHE TALGA SILA, lagi kinakain yung load, tatanga tanga pa yung mga kausap mo sa 211 na yan. kakagigil!!!
@ anon November 11, 2011 3:33 AM
ReplyDeleteTANGA NGA GLOBE. FREEBIES MAY BAYAD!!!?
When my postpaid plan does not include unlimited mobile browsing yet, ive registered for their 5-day unlimited surfing on top of my bill. I was surprised when i got my bill coz it was overly above my expectations!! I went to a Globe center and explained my sentiment. I even showef them my texts re my enrollment for unlimited surfing they just told me to wait until the dispute is validated as they will be sending a report! Told them, i wont pay it muna and the rep told me i should pay half of it. Ansabeh ng wait kung babayaran ko! Gaga. Kaloka!!
ReplyDeleteHi FP,
ReplyDeleteI've had too many horrible experiences with Globe to count. Their customer service sucks, they have no loyalty program, they take half a year to resolve problems!!!
I hope you will not bear with this type of service provider so that you can teach them a lesson like I did. Switch to Smart na. I did, and I've never been happier. Smart is not perfect but a million steps ahead of Globe in all aspects. Puro pacute and pasosyal lang naman ang kaya ng Globe, bwiset!
Loyal prepaid client since high school. The era of 5110s and SE phones. Had had enough and switched to their competition because of vanishing load. The worst was 200/300 in a day! I called their hotline and all they could say (every freaking time I called) was MAYBE I downloaded or subscribed to whatever promos they have. I certainly did not. Paikot-ikot lang kami. Hello, won't their records show that I never subscribed or downloaded anything from any of their promos?! It was very tiring. Losing money everyday that I shouldn't be losing.
ReplyDeleteHappy with the switch.
i have a friend who works as a cc agent for globe and yes sabi niya wala daw talagang resolution ang globe sa blackberry data plan service.
ReplyDelete123
I have been a globe prepaid subscriber since 2000 and service then was superb. I have to admit their service quality has tremendously deteriorated. I have a friend who works for the customer intelligence of Globe and I will send him this link. Just yesterday, I have endorsed to him the complaint of another friend who was being charged of more than 20k when she's supposed to be subscribed to the super unli surf promo.
ReplyDeleteI also have the same problem with globe. Great advertising, Zero Service and zit customer relations
ReplyDeleteTo Anonymous November 11, 2011 3:09 AM: Sa lahat ng nag comment ay ikaw lang walang kakampi! Hahaha... Alam naman ng buong Pilipinas at kahit hindi Pinoy ay nakakaloka serbisyo ng Globe!!!Marami lang tumatangkilik dahil marami silang marketing Ads na nakakakuha ng attention ng tao pero pag na try na ay walang kwenta.Postpaid ako ng Globe for only a year lang kasi pinacut ko na line ko.Parating may extra charges,Php 36,000.00 ang dispute na nakuha ko from Globe kasi ndi nila ma explain kung bakit may mga extra charges ako sa bill ko...and even naka contract ako ng 2 years ay pumayag sila i cut ang line ko para lang sa mga illegal nila sa bill1 so better check ur bills everyone and be aware sa mga totoo at ndi totoong charges.
ReplyDeleteThe only thing keeping me with globe is because ive had that number for 12 years (postpaid) and thats the number most friends/ business partners have on record of mr. otherwise, i would have transferred to another network long ago!
ReplyDeletehate globe!!! terminated my line and my mom's cause of internet charges. my mom doesn't even know how to text, so browsing is totally out of her league! hayz, it appears that smart is the 'reliable' network these days
ReplyDeleteIf you read my twitts uou will see how I rant about calling globe hotline.
ReplyDelete1. Parang robot wall Naman sense
2. Importante sa Tin madinig: if you wish to talk to a customer service representative? PERO WALA NA ANG OPTION NA ITO! Right,guys!
Nearest globe business center to me is globe binondo. 3 minutes walk. Near no? But I don't go only unless emergency. (I have to wait weekends to go to alabang globe pa).
Why I hate binondo's globe:
1. If you need AFTER SALES HELP-minimum wait is 1 hour.
2. 25 up employees but you see 1-2 Lang to serve client. Where are the others? Nagratago sa top floor & for sure nag pi pig-out!
3. BEKI's NA imbyernas. Haha!
FP, don't pay the mistake of the csr! Demand! Pumunta ka NA sa globe! Platinum ka pa ata?
BBM ME:)
i agree, switch to smart. smart may not be perfect but they are way a lot better than globe.
ReplyDeleteglobe used to be number one in terms of subscribers. they have dropped already to number two. no sooner, they will be number three even when there are only two cellphone companies in this country.
as for the csrs being outsourced, if they are not effective, then choose a better one. but in the end, it seems that the whole globe system of being a conservative company and too protective of its interests prevent itself from giving its subscribers good service.
I hate Globe too! I just moved here in Switzerland last January. since I'm on postpaid, no need to register it for roaming. Automatic na. I turned my phone on airplane mode for a month since I got here but when I checked my outstanding balance, I was amazed. PHP25,000 knowing my limit is only 3000. I called their CS on February and asked for the billing statement for the month of January. They said di nila pwede gawin yun via email dahil may post mail naman daw. I insisted kasi I need to know immediately before I pay that amount. Guess what, they sent me the Feb billing statement. They deactivated my line so I paid the amount and asked them to re-activate it but they didn't and I paid 50CHF just for that call. Then I called again and asked what happened but turned out that they cut my contract and deactivated my sim for good. I asked them to activate it but they said it's not possible. To cut the story short, they wanted me to back to Pinas and apply for the new sim and guess what, they overcharged me PHP7000 last January! And I can only get that back in person... which will cost me more or less PHP50,000. They won't allow me to authorize someone.. Tell me about CRAPPY SERVICE = GLOBE!
ReplyDeleteI hate Globe! When I subscribed to a postpaid plan, their 800 GFlex plan yata yun, they put me on the wrong plan. Furthermore, they assigned me a due date 3 months after I subscribed. Every month na lang tanong ako ng tanong, magkano na bill ko? Sagot nila, mam wala pa po kayong bill date. Ask ko if that's normal, normal naman daw yun. After 3 months, finally I received my first bill and I couldn't believe how big it was. Kaya pala, they put me on the wrong plan. I refused to pay, sabi ko error nyo yan, i correct nyo. I will only pay yung tama, which is 800x3 months amounting to 2400 pesos. Sinisingil ako 3thou plus. Would you believe pinasa nila ko sa collection agency? It's their error and yet pinalabas nila parang may utang ako na ayaw kong bayaran! People please share your bad globe experience para naman magising mga taong to!
ReplyDeleteprepaid user here, i purchased a call card worth 100pesos. when i loaded it to my phone, it says "sorry, you are not allowed to reload." i tried after an hour and it says, " u have reached the maximum attempt to reload" something like that. i was surprised since i had only attempted to reload twice in a span of an hour. i tried again and i still got the same machine generated response. so i called customer service and just as expected, they couldn't figure out what to do, instead, told me to try and try reloading or better yet, go to the nearest globe shop, so i went. and there i was told to wait for 3 days and attempt to reload. i told them to check the serial number of the prepaid call card to see if it's valid, and it was. i patiently waited for 3 days and attempted to reload and still got the same response so i stormed to their shop again and demanded that they either give me a new 100 call card or hell will break loose. i was fuming mad out of frustration. they ended up giving me a new call card and i reloaded it right in front of their faces. i know it's only a 100pesos but the thing is, they could never pay for whatever frustration and disappointment that i felt after so many failed attempts and it's not even my fault. what's funny is that they could not even give a concrete answer as to why such thing happened, instead, they gave out full of shit advice on what to do only adding up to your frustrations. >.<
ReplyDeleteRE: CSR OPTION:AMEN to Anon November 11, 2011 2:40 AM
ReplyDeleteThe option of getting to talk to a CSR is basically NONEXISTENT!!!! My god you have to dial all over again and go through all the options more than once just to find which one has that CSR option! I complained about it once in one of the lucky chances I got through and then wala lang. They just acknowledged it.
RE: FREE PHONES
SMART has BETTER loyalty privileges esp. with those free phones that come with the plan. My husband uses globe, my sister uses smart. They've both been using the same plan for over a decade now and guess which one gets the best phone every 2 years?
TIME TO STEP UP GLOBE!
I'm always on BB social which means I can't use their browser, but when I check the bill, there's always a charge for GPRS usage. That's why even if it's 20 pesos, I always call them to have revert it. Please check your bills before paying. There are a lot of unusual charges they indicate there.
ReplyDeleteSometimes it's not a question of which brand provides better service; sometimes it's a question of being a more responsible, vigilant and conscientious consumer. Especially if you're living in the Philippines, one should not rely so much (or at all) on customer service. If people put more effort into being less lax on their consumption in general, such incidents need not happen.
ReplyDeleteIn this respect, I have been a patron of Globe for more than 10 years already - both their prepaid and postpaid services - and I have never experienced vanishing prepaid credits or received a bill exceeding my standards of consumption. Like I said, it all boils down to being a more careful and responsible consumer.
I subscribed to Globe Super Unli plan last May. But when I got the bill for the next month, they only charged the Unlitext plan. So I called and asked them to change it. But when the next bill came, I was still under the unlitext plan. And we called to complain again.
ReplyDeleteThis happened for four more months....HASSLE tumawag :(
globe sucks. kaya nga llapit na nila malugi. hehehe
ReplyDeletemahilig din sila mag overcharge sa bill..
natatawa ako sa ginawa ng Sun na parinig sa globe
meron silang internet service na "anti shock bill"
kasi sa globe lagi ka nashoshock
Ay... si FP pala ang nagcocomplain!!! Last October, i loaded 50 pesos on my prepaid... di pumasok... then I loaded another 50 kse i thought it was the operator's fault... wala pa din... eh i needed to load right away so i umabot pa ko 4x of 50 peso loads!!! walang pumapasok!!! until after a few days... nagkaload ako but it's only 100 pesos! so you can just imagine nakukuha nila sa tin with errors in their system which I'm not sure if it's intentional or not!!!!!!
ReplyDeleteThe roaming of Globe is harang, I switched to the competition and my bill was only about half of what it was.
ReplyDeleteI have been a globe postpaid cellphobe subsrciber for 12years now. Been planning to switch to smart but the hassle of lining up at smart centers plus changing my cp number always changes my mind. Sobrang loyal ko sa GlObe. Btw i also have a Globe tattoo mifi gadget and works pretty well.
ReplyDeleteOur shop is also using Globe landline. Wanted PLDT but sa sobrang loyalty sa Globe Eh Globe na nga lang. Landline service sucks especially when its raining or theres a typhoon. There is no signal! And service usually comes back after a day or so.
Well thats really how it is. Just accept it rather than stressing over it!! Globe may suck but compared to PLDT or Bayantel i'd stick with Globe.
I'm a Globe postpaid subscriber. I enrolled in their SuperSurf for BB. Yet I often get messages while trying to update my FB account via BBphone that I "have insufficient connection" regardless of where I am. It doesn't make sense!?!
ReplyDeleteGlobe's prepaid service works okay with me, I've been using my sim for 11 years and it's still working. However, their internet is another awful story. Paid 512kbps and all we get is 2kbps. May lock in period pa silang nalalaman, ang kapal. When you call their CSR, it feels like you're talking to a wall. A stupid and annoying wall, that is. Nothing good ever happens.
ReplyDeleteUnfortunately, the only way that a fire can be lit under their tushies to push them towards improvement is if these complaints translate to actual losses in subscriptions. I'm a smart subscriber but I had to get a globe prepaid to save up on call expenses as all of my family members are on globe. however, if they all shift to smart, then I would happily ditch my globe. :)
ReplyDeleteI requested for a change of plan last September and they told me activation would be Sept 25 only to find out that they failed to activate it. I've been using my phone for a month knowing that all my texts and calls were already consumable. Then they told me they had a system problem. A system problem for more than a month?? Kung hindi pa ako tatawag, hindi pa nila ma-che-check na di pa pala activated yung request ko. Globe CSR people are morons, idiots and incompetent! Walang paki ang Ayala at SingTel sa mga complaints basta sila kumikita.
ReplyDeleteBtw, my horrible experience was with their special card for calling abroad -- I think this was Globe IDD which offers lower call rates than using the regular load. When I called using the special sequence for using the Globe IDD, the charges were made to my regular load instead of the IDD load. The IDD load was intact but my regular load disappeared. When I called to complain, first they said they will verify and will let me know after 3 days. After more than 5 days and a follow-up call, they sent a text message saying my deductions were correct. Made another call to contest the results of their "investigation". Investigate daw ulit. In the end... it took nearly a month and a near-hyperventilation screaming phone call to get them to revert the charges. They also didn't deduct from the IDD load even though I did make a call. But I never used it again kasi hindi worth yung na-save ko para sa stress na ibinigay nila sa akin!
ReplyDeleteNdi dumarating bill ko tpos pqg twag ko sa kanila putol na linya namin! Responsibility din nila to remind their subscribers -- so gjnawa ko pa blacklist na lang ako ang changed up my number so they wont find me anymore -
ReplyDeleteGlobe is fine until you call CS. It will cost you so much money and a tremendous migraine.
ReplyDeleteLast year, I called to get the 1200-data plan activated. I specifically asked if I can just casually call back anytime to have it removed and the bobo rep said yes. After 2weeks of trying it out, I realized that 1200-data is too much for my consumption - as I have been using it mostly for my work emails. And so I called hell aka Globe. To my surprise, I'm so locked-in for the next 3months with the data plan. I was so furious muntik ko ng itapon ang BB ko. So 3months later, I called back to have my data plan switched over to 700data plan. The rep told me its done and provisioned na. 2months after, I still see the 1200data plan on my invoice. When I called them back, not only did I know that it was never added to my account, the 700data plan is not active anymore and I am so stucked with the 1200data plan.
You have to get in a 15-min queue just to get an incompetent rep who will place you on hold for 5-walang-awa-minutes. All those bad stories and more are not being acted upon by Globe.
My God, I have never been so inconvinienced in my whole life. I am not a Platinum account but all my P5,000-monthly bills are so paid on time but I get shitty service in return.
Right now, I am so happy with Smart. Data service is so fast - Simply Amazing talaga.
Wrong move ng Globe, ang blogger na FP ang naka bangga nila.
irony of ironies! while writing a good thing about globe and clicking the post comment button, i get a page that said website is not available. guess what my broadband's service is!
ReplyDelete"In this respect, I have been a patron of Globe for more than 10 years already - both their prepaid and postpaid services - and I have never experienced vanishing prepaid credits or received a bill exceeding my standards of consumption. Like I said, it all boils down to being a more careful and responsible consumer."
ReplyDeleteNovember 11, 2011 8:32 AM
--------------------------------------------
are you kidding???! masuwerte ka at di ka pa nakaka encounter ng problema, hurray to u! sa dami ng complaints, ibig sabihin, we're all just bunch of CARELESS AND IRRESPONSIBLE CONSUMERS??? patawa ka, ha! is it consumer's carelessness and irresponsibility that a prepaid card wouldnt load even if you type the correct digits? i even got them to try loading the card on any of their cellphones and it still didnt work..now, who's fault is that? it would have been better had they provided a concrete answer, wasnt even asking for a solution, but just an answer as to why such a glitch happens. kalurkey ka!
daming palpak talaga ng globe! sama pa ugali mga staff. lalo na yung sa sm north!!!!!!
ReplyDeleteSa Globe WiMAX pag nagtanong ka about their Fair Use Policy (bandwidth capping) sa business center nila, sasabihin nila wala silang ganun. Pag sa hotline tech support ka nagtanong, sasabihin meron. Ang gulo.
ReplyDeleteLast year nagkaroon din ako ng problem with speed. Parating kalahati lang nakukuha ko. More than 10x na ako napuntahan ng technicians nila bago nila marealize na na-set pala nila ako sa maling speed! Imbis na 1 mbps, 512 kbps lang pala talaga nakukuha ko FOR MORE THAN 3 MONTHS! Pero pang 1 mbps ang binabayaran ko ha! Humingi ako ng compensation so many times pero di nila ako binigyan. Sumuko nalang ako kasi nakakasawa na tumawag sa hotline nila.
Unfortunately walang mas magandang isp dito sa lugar namin, kaya stuck parin ako hanggang ngayon sa bulok na Globe WiMAX.
I cant register on BB MAX (30 days) din eversince my fone line got reconnected last August. i called the CSR but she told me that i used up my 3500 credit limit already. They're asking me to pay for it muna before they can reconnect. i refused to pay because i havent received my bill yet. and besides, hindi pa naman cut-off period. My stand here kasi is that, why would i pay agad without getting the details of my expenses. If i pay, e di para na akong prepaid, db. Then they cut my fone line again. So i was forced to pay without seeing my phone bill. They re-connected my line naman immediately. PERO eto na... weeks passed, i received a tst msge saying that my unbilled charges is now at 15K! i was liked in a state of shock! 15K again??!!! Sobrang galit ako kasi nung 3500 palang ang running expense ko e walang habas nila akong pinutulan ng line. Pero ni hindi man lang nila ako sinabihan nung umabot na ako sa 3500 ulit. Tapos ngayon gusto nilang bayaran ko ulit ang half! again, i refused to pay na talaga. Surprisingly, hindi nila kinut line ko. When i saw my phone bill, 5K lang pala ang talagang expense ko due to rebates. and hindi lang yan, nag over payment na pala ako sa kanila kaya 2K nalang ang outstanding balance ko! Sobrang nakakapikon lang talaga. I asked them to extend my credit limit para maiwasan na yung mga biglaang pag cut nila ng line kasi for the past 2 years, ang average na binabayaran ko is 5-6K talaga vs sa 3500 credit limit. Pero accdg to CSR, i have to submit new requirements to prove na im in capacity to pay for it. DUH! for the past 2 years, my average expenses is 5-6K pero nababayaran ko! hindi pa ba proof yun na I can pay?! Hay sobrang dami kong horror stories with globe.. Meron pang binill nila ng doble doble sa BB Services. Palibhasa before hindi ko na pinapansin yng last part (gprs etc) pero nung nakahalata na ko na in spite of pagtitipid, never bumaba ang binabayaran ko! Pinagpasa-pasahan lang ako nun ng CSR. Pati sa twitter dndeadma nila ako. i posted on their FB wall too. Ngreply lang sila nung fnlood ko yung FB Fanpage nila and a lot of fans reacted and shared same sentiments. ang classic na reply nila before pag nagpfollow-up ako ng status is that, NAKA-DOWN ang system today, call again later. from April na nagreklamo ako, JUNE lang naresolve. At ang bwisit pa, nag PM sa akin na dahil daw valued customer ako iwwrite off na nila yung x amount! fudge! So dapat ko pa cyang ipagpasalamat dahil napili nila ako na VALUED CUSTOMER!
ReplyDeleteIM SWITCHING TO SMART THIS MONTH!
Dapat sa Smart din meron nito. Kamusta naman ang 30mins na paghihintay na makausap ang CSR tapos bababan ka nila... Buti nga sa Globe nakakusap pa eh... Hahaha. Kaya kami lumipat sa Globe eh.
ReplyDeletei use Globe and Smart prepaid numbers! me lapses naman talaga minsan....kasi technology yan.....lets ask these telcos na lang to improve customer service...
ReplyDeleteGlobe has the worst customer service. I dont understand why they cannot invest in putting up a better service when they spend MILLIONS in THEIR MARKETING CAMPAIGNS! First, their marketing is deceiving, they claim to provide 3G broadband connection when it is only applicable in one or two areas (like makati, the fort)! Second, their customer service employees are NOT empowered at all! Kunwari sasagutin ang phone para ma-solve ang problema when in fact i-"rerecord" lang pala ito para maobserve at iapapsa sa "supervisor" - AT WALANG MANGYAYARI. Third, wala silang SERVICE RECOVERY method. Kung nagkamali sila, pasensyahan na lang wala po silang magagawa. All they will say is "we will work on it" when in fact mababaon na reklamo mo sa sangkatutak pa nilang reklamo na wala silang ginagawa!
ReplyDeleteI hope Ayala Corp will realize that MARKETING doesnt make sense if the products and services are BAD (vey very bad)! They should first invest in making their services better than hiring big time celebrities to endorse their product. I hope their executives go back ang take MBA so that they will be known to the fact that providing GOOD SERVICES make CUSTOMER RETENTION and LOYALTY which is far cheaper than getting new customers.
Globe is such a hassle! I've been a subscriber from the very beginning and i must say, their service has deteriorated horribly. Their CSRs are a pain to talk to because it sometimes feels like you have to you're talking to a child!
ReplyDeleteI also got a prepaid number for my work contacts and i had the worse experience. For some reason they were eating my load. So i constantly had to call them. They kept telling me that they couldn't trace it. Finally I got fed up and told them that they were thieves. I asked for the manager but obviously the CSR didn't give it. I also said that it wasn't fair that they eat up load when i didn't have any transactions other than text messages. I think that hit them hard. They actually traced all my load which I had not used and returned it to me.
Point is maybe you have to be hard on them so that they get it.
finally, an issue very close to my heart! ang dami kong naging issues with globe! i have been using globe since i was grade 5... yes, as in 1994! bago pa lang sila, globe na ako! and i have experienced their service dwindle in the recent years. it must've started when they outsourced their call center(?). i don't usually call their call center na, if i encounter problems with my broadband or post paid line, i go to the business center kasi assured ako na regular employees ang naka-assign doon, they will try not to mess things up as much as possible. i know there's a website devoted to globe haters. globesucks.blogspot.com ata
ReplyDeletei experienced an issue with them a long time ago. somebody who knew my name and address called 211 pretending to be me, and inquired on my account details sa line ko (stalker mode ba). then that person happily told me what he did. i went to globe and complained that they are not protecting my information. they realized the call center's mistake, so they offered me a free phone. huwaaat?!?!
ReplyDeletehindi lang globe. sa sun cellular naman, nag-file ako ng complaint. naka-postpaid line din ako sa kanila. this line is being used to contact family lang. my parents, siblings, as in sila lang nakakaalam ng number. so i filed a complaint, and then afterwards i received a death threat via text. hahaha, malamang galing sa customer service representative nila. i filed a complaint about that, up until now wala pa ring nangyayari. lahat naman sila bulok.
ReplyDeleteI notice ha when a Filipino CSR dealing with a Filipino customers especially in the Philippines, the service really sucks but if dealing with a foreigner syempre maganda ang service. I think its because the CSRs are complacent to just sit down and receive salary. They are not afraid that a poor customer service could mean being fired... If you want to complain the CSR, no action would happen....
ReplyDeleteDear FP,
ReplyDeleteI have another Globe rant to add too.
Last week, my Globe post-paid SIM suddenly couldn't take and make both voice calls and send SMS. My phone would show "emergency" on the screen. I checked my SIM using another phone unit with the same result.
I immediately called their "hotline" number to report my problem. They gave me a reference number and told me that they will investigate and that I will get feedback in 3-5 days!!! I thought that it was a very slooooooow response time so I asked the CSR if it would be faster to get my SIM working if I went to the Business Center to have it checked. She told me that it wouldn't help as it would still take the same amount of time to get that SIM working.
I would make daily follow-up and no new info were provided to me.
On the 4th day, i was so exasperated that i went to their Business Office and had it checked. I had to wait for almost 2 hours to talk to a Customer Care Agent. When they saw my SIM, they simply replaced it and it worked after 2 hours.
I was so upset when I got to talk to the agents in the Business Office and they admitted that they get a lot of complaints about their hotline and that in reality, these complaints ARE NOT ACTED UPON so its always better to go to their Business office.
TO GLOBE PEOPLE WHO WILL READ THIS:
1) Why do you continue to outsource if you know that you get crappy service??? Why have a hotline when complaints are not given proper action? Sayang ang pera nyo, sayang ang oras namin.
2) Pls look into the operations of your Business Centers. The payment counters, though may be equipped with 3 counters BUT really have just 1 cashier, no matter how long or short the line is. It will take an average of at least an hour to pay your bill!!!
3) Their Customer Service Counter, even if they have 3-4 counters only have 1-2 customer reps at a time, ALL THE TIME!!! It took me almost 2 hours to get my number called!!!
4) They have an express service counter that is basically useless. They have only 1 rep assigned there who seems not to be in a hurry to serve their clients.
5) In general, their business offices just offer slow service ALL the time. Walang sense of urgency at all.
Needless to say, we are looking into terminating all our subscriptions with Globe. We are now shopping around for a better service provider.
Thank you, FP for alowing us to voice out our frustrations with GLOBE. Nawa'y mabasa nila ito and would take all these complaints seriously.
Maybe we should all switch to SMART OR SUN!!! Making tiis with their service then complain... ANO YON?
ReplyDeletebe it Globe or Smart or Sun, all have their flaws dahil as we always say, nothing is perfect. True, nakaka highblood naman talaga ang mga CSR's being it just outsourced by the Telecoms. So, they are not really experts or knowledgeable on the services being offered or serviced by Telcos. These companies who are earning soooooo much from consumers should train people to service their clients efficiently and effectively.
ReplyDeleteHi FP!
ReplyDeleteI had the same issue with my BB Socials registration. After a month and 3 weeks of persistently calling Globe, my problem was resolved when I finally DEMANDED to speak to the agent's supervisor. It's frustrating to know all their agents are trained to read from a script, apologize and monitor the status of your request. FYI. :)
I like Globe.
ReplyDeleteHidden Charges!!!
ReplyDeleteeverytime i receive the statement i call cust service and the CSRs cannot explain the charges! why would I pay extra when I know that I really control my texts/calls to make sure that they are within the freebies for my subscription..Panget pa ng customer service sa mga offices kundi mataray, pacute mga reps
Eto naman experience ko a few mondays ago (Take note sa scenario... Monday morning, ang ganda ng mood ko, sipping coffee sa office ko and then I was sending a BBM Message, ayaw magsend...)
ReplyDeleteAko: Is there something wrong with your BIS again?
CSR: Sir, what unit are you using?
Ako: Hmmm, Blackberry yata. Kasi nga di ba BIS yung inquiry ko.
How can they actually solve your problem if they do not know the basics!
Wala ako prob with smart ever.
ReplyDeleteGlobe CSR and customer service in general is much better than the other network.
ReplyDeleteI am sure they will fix your problem
ME: Yeah I would just like to ask how much do I need to pay with my post paid internet. However, it's not under my name. I'm just an authorized rep
ReplyDeleteCSR: Ano po yung last name ng account holder.
ME: SO (Chinese kase)
CSR: How do spell that po?
I almost lost my composure...
I lost my sim card and had it replaced. So they gave me a new one with the same phone number of course. Well what do you know, a month after, I received 2 bills. Apparently, I had 2 account numbers with the same phone number. One for the lost sim, and the other for the new one. And they want to bill me for both at the same time, while having just one phone number. Needless to say, I cancelled my subscription.
ReplyDeletehad bad experience too with GLOBE...a week ago..
ReplyDeletedont ever subscribe to their POWERSURF kung ayaw niong magkabill na 3000plus na internet..
hehe...ban the POWERSurf..dont subscribe pra tumigil na cla...
Ang pinakanakakabwisit na na-encounter ko dyan eh nung magre-remit sana ako ng gcash. Kesho di daw nila tatanggapin yung TIN ID 'ko kase dapat daw digital na. Then I asked for the contact number of this certain branch of a Globe Business Center. Lalong nagpantig tenga ko nung sabihin na "Hindi namin alam eh!" Walang karespe-respeto. Nung nag-dial ako ulit, same CSR naka-sagot. Bigla akong binagsakan ang bastos talaga. Ni-report ko yung kabastusan niya. Eh ano pa ba aasahan mo, siyempre in defense sila. Ganyan sa Pinas eh.
ReplyDeletei use to complain na Smart customer reps are so bulok pero compared to Globe mas ok ok sila. My bro just purchased plan 500, the unit is iphone 4. unlike smart na within twenty four hours ang activation ng new line, inabot kami ng 3 days and guess what kung hindi pa ako nagwala, hindi nila iaactivate ang line.. all they have to do naman is to process it para maactivate. ang hirap sa kanila pinepending nila mga docs kaya nalilimutan na nila transactions. I will never ever switch to Globe. Loyal to Smart forever!
ReplyDeleteGlobe is giving away number of their postpaid subscriber to different banks, housing developers, insurance companies, etc. When I asked them before ang sinabi pa ng CSR sakin is may possibility daw na RECYCLED yung number ko kaya madaming nagtetext ng kung ano ano. I even told them na when I used prepaid before wala naman akong narereceive na unsolicited ads like that. Then all of a sudden andami na everyday?! I even told them na hindi ko pinamimigay kung kani-kanino ang number ko and hindi naman siguro magaling manghula yung mga agents ng number para itext yung mga binebenta nilang kung ano ano. GLOBE S**KS BIG TIME!
ReplyDeleteyung bill ko sa globe 3 months na hindi pa rin dumadating. I tried complaining for 3 months, halos every week. Pero wala pa ring nagawa..
ReplyDeletePS to globe - We need results/action and not Sh*tty apologies from your agents..
Minsan isang oras ka na sa phone sa daming options ng globe hotline at sa tagal nila sumagot at sa pagexplain sa CSR ng concern mo but in the end, hindi naman na-solve yung problem.. A total waste of time..
I was actually thinking of emailing FP re my prob with Globe!
ReplyDeleteOwning a BB has been the best decision I've made but getting a subscription for it from Globe was the WORST. Its been almost two years of nightmare with countless requests for reversals, queueing and whatnot just so I can enjoy the phone that I pay for and actually bought from them.
The thing that stopped me from doing so is a Globe employee in one of their business centers who took pity and realized that hey, this account is problematic and that it needs to investigated which is something they should have done from my first bill when I already am incurring GPRS/EDGE charges on top of my usage despite this so-called BB SUPERSURF 1200.
So here's a list of my unsolicited advice in dealing with or to survive as a Globe client:
1. You have a problem? Don't call the CSR line. They are not Globe employees (just outsourced) and is probably just reading off some script. Deal directly with a person in the nearest Globe business center. When I was having problems (and by that I mean I was already shouting at the CSR hotline people out of pure rage), the Globe business ctr person even advised me not to call the hotline anymore because they just make everything worse.
2. If you want to use a smartphone whether its BB or iPhone, if you can, go prepaid. Take advantage of that opportunity now which wasnt available when I got mine in 2010. Both have probs but at least in prepaid there is a FIXED amount compared to postpaid that can get out of control despite these supersurf plans.
3. Keep all documents! If you dont have them, Globe has them on record and you can request for those billings that you dont have and have em printed. And read, read, read your bill and study it before paying esp the LAST PAGE where all the "magic" happens.
4. At times and this happened to me and a cousin, when you pay your bill in the business center, there is a possibility that the payment does not get credited (I know, its weirdness at its finest). What worked for me is to pay in partner establishments/bayad centers such as BDO and just show them (Globe biz center) the payment slip so they can record. What happens is you keep on paying for an amount that has been paid but the prob is with their system.
5. Pay only what you think you used for postpaid users. Use your bill as reference. And contest the remaining amount. Dont pay in full because what happened to my cousin as stated in #4, Globe just told her that she was paying the "correct" amount and she could not do anything since she lost the files (receipt, billing) to prove otherwise. Basically, she paid an amount in 3-4 mos what she should have paid in a yr due to overlapping billings.
I don't think Globe is ready to handle such system that deals with data usage. In fact, a Globe employee/biz center person even told me that these problems are NORMAL esp with phones with Internet access and that the billings they send cant be referred to since they are not complete. And good for her I wasn't really up to fighting that time because I would have said to her face THAT MAYBE THEY SHOULDN'T SELL THESE SOPHISTICATED PHONES and OFFER THESE SERVICES or MAYBE JUST CLOSE SHOP if they couldn't really handle it.
*that felt good, thank you FP for this space!*
Ang tagal makaregister sa services pero pag mageexpire on time lagi! tapos late yung sms kaya nagagamit extra load #IhateGLOBE
ReplyDeletepasaway ang supersurf. late may inform na expired na subscription mo kaya lagi kang machacharge. be sure to monitor your time of subscription/expiration.
ReplyDeleteTheir loyalty reward offers suck bigtime!!! never did they offer a better phone/deal. so i never renewed my contract so i can terminate their service anytime i want to..
ReplyDeleteI remember way back 2003, my Mom had a prepaid phone. She loaded her phone P300 (the card) one night then turned the phone off because she was going to sleep already. The next day upon waking up she checked her balance. There's only P299.90 left. She called CSR and the CSR asked what her phone was and my Mom said regardless of which what will be the connection to the deducted 10cents? The CSR said she might have done a transaction the previous night. My Mom said: Is there a transaction worth 10cents? (That time the cheapest transaction was piso which is a text) She told the CSR if they do that to (let's say) 1 million subscribers then they'll really gain a lot. The CSR just didn't say anything and she didn't get her 10cents back. Yes, they're CORRUPT like that.
ReplyDeletethank you FP for making this post! hopefully this iwll catch the attention of those GREEDY people of GLOBE TELECOM. BWUSIT. ANG HIRAP NA NGA KUMITA NG PERA PAMPALOAD TAPOS KINAKAIN PA NILA YUNG NILOAD NAMIN. wtf!!!!!
ReplyDeleteLIPAT NAKAYO SA SMART! at least yun, nationwidest. can't wait til mabili ng SMART=PLDT and SUN para mapatumba na tong walang kwenta globe na to/!
I hate GLOBE super madaya pa....
ReplyDeleteIf Globe can spend for Tattoo Awards, print ads (na colored pa ha) almost published everyday, commercials, endorsers surely they can spend on a upgrade that can offer good service. Ako wala naman paki sa endorser--kahit sino pa yan-- basta ok ang service.
ReplyDeletena exoperience ko na yang sa BB... Sabi upgrade ko daw sa new bbmax at additional 200 something na lang.. kasi na ka subscribed ako sa bbsocial that... nagulat ako nung lumabas yung bill ay seperate bill ung social at separate bill ung bbmax kahit na yung social ay 5 days ko lang nagamit... i told them i deactivated it and change to bbmax kasi nga may prompt from then na 200 lang addtlnal mo na kasi subscribed ka sa social... tapso sabi lang, di po kasi dalawa na daw babayaran... nakakairita lang...
ReplyDeleteNkakabwesit yang customer service nila na makina ang kausap mo!!! badtrip!!! asar ka na nga sa service papakausap ka pa nila sa recorded na audio... andaming options na halos wala naman usually dun yung hinahanap mo... kasi naman usually hinahanap natin eh tao na mag eexplain bakit ganito ka basura service ng Globe...
ReplyDeleteMy Globe issues started upon using BB. I went to a Globe center ( Greenbelt branch) to get a new sim and apply for unlimited surfing at p1200/month. After 2 days my internet service is still not working so I called the hotline several times but the Customer Service agents were no help at all so I went to another branch to check on this. I asked why my BBM is not working and the staff told me that what I requested for is unlimited surfing only, I need to apply for another add-on that is p799 for BBM service, which is so false because p1200 plan includes everything. I also ask why I can't download Yahoo Messenger, and she suggested that I go to Greenhills shopping center to download as this is what her friends do ( read: waste of time and unresolved internet problems). And so I went to another Globe branch in SM only to find out that my plan subscription was under Superunlisurf and not Superunlisurf for BB which is the supposed plan for all BB's. It's a good thing they had the charges reversed otherwise I would be paying for another p1200.
ReplyDeleteMy encounters with globe did not end on that. I regularly get billed twice per billing statement for their one-time service fees like mysuperunli. It's always a hassle to call up and have it reversed.
in fairness naman sa Globe, if ginamit mo yung 211 customer service nila, you're quickly connected naman after you've gone through all those voice instructions, compared sa Smart *888 na halos more than 30 minutes kang maghihintay before a CSR could pick your call. And if you have technical problems with your line or internet, their technical team would go to your house right the next day.
ReplyDeletebut i also had a very bad experience with them dahil sa incompetency ng Sales/After-sales people nila. Naka-all unli plan ako ng call & text sa kanila. After a few months, I felt hindi ko nman nama-maximize yung plan ko because kunti lang yung tinatawagan ko na globe numbers. Madalas nga isang number lang. I discovered yung new plan nila na all-consumable and you can register 1 number to which you could make an unlimited call and text. I went to their business center and have my plan changed. After that, I asked the CSR if I could still continue using my plan while the change of plan is still on process, and will be activated in 24 hours. The CSR said yes. So I continued using it thinking my old unlimited plan was still active. I only called one number, but they were long conversations. Sometime later before midnight, I checked my unbilled balance, and to my horror, I discovered that my unlimited plan was cancelled earlier during the day. They converted my plan into a regular plan while my change of plan from unlimited to all-consummable was yet to be activated. My bill soared to a number of thousands. I explained to them what the customer service at the business center told me. What she didn't clearly inform me is that I could only continue using my phone or number, but not my unlimited plan anymore. Had I known it beforehand, I wouldn't have used my phone for the long call. The CSR just told me something like the charges were valid, etc etc. I just gave up hope that they will see it from my perspective and would offer a compromise. I ended up paying my bill.
Load that suddenly becomes missing when I haven't texted anyone na hindi globe kapag globe to globe unli services. Hmpf
ReplyDeleteLui who posted his comment last November 11, 2011 6:33 AM (pls read my comments below in parethesis)
ReplyDeletelui said...
If you read my twitts uou will see how I rant about calling globe hotline.
1. Parang robot wall Naman sense
2. Importante sa Tin madinig: if you wish to talk to a customer service representative? PERO WALA NA ANG OPTION NA ITO! Right,guys!
Nearest globe business center to me is globe binondo. 3 minutes walk. Near no? But I don't go only unless emergency. (I have to wait weekends to go to alabang globe pa).
Why I hate binondo's globe:
1. If you need AFTER SALES HELP-minimum wait is 1 hour. (low manpower at marami talagang customer, alangan naman palayasin ng CSR ang customer na hindi pa sila tapos.)
2. 25 up employees but you see 1-2 Lang to serve client. Where are the others? Nagratago sa top floor & for sure nag pi pig-out! (FYI lang po, Globe Binondo has 10 employees at ang nasa taas po ng office nila na tumatambay ay yung janitress nila na naglilinis...)
3. BEKI's NA imbyernas. Haha! (What do you have against the CSRs na Beki? Di mo type pagmumukha nila?)
FP, don't pay the mistake of the csr! Demand! Pumunta ka NA sa globe! Platinum ka pa ata?
BBM ME:)
November 11, 2011 6:33 AM
If you don't like the CSR in Binondo, then don't go, you're doing the people there a HUGE favor by not seeing your UGLY face and UGLY attitude. I've been their regular customer at their branch but they were treating me nicely. Maybe because you're just too NEGA.
wala kwenta talaga customer service ng globe... i also had an experience with the bbplan. if there's a globe exec reading this, please naman do something about your customer service.
ReplyDeleteI've been using globe for around 7 yrs already. when i experience problems with them, especially when my load is being "eaten up" by imaginary services, i ALWAYS ask for the MANAGERS in the Business Centers and tell them that I'll just SWITCH back to Smart (which was what i used prior to college) coz i don't want to wait for too long a service. So far, the longest that I had to wait was 2 days :D
ReplyDeletereasons why i hate globe...
ReplyDelete1. 211 sucks! there's a very long waiting time, and there's no immediate option to talk to a csr.
2. their loyalty program sucks as well. had to wait 3 months before i could claim my iphone 3gs before.
3. before i went on a business trip a few months ago, i called them to have my roaming activated. they said that it will automatically be activated once i get there since my account was postpaid. obviously, things did not happen that way. i ranted through my fb acct, and fortunately one of my friends who was working in globe referred me to their complaints department who got in touch with me through fb. they did get my roaming running after a few days...but that was the night before my flight back to manila. useless na din!
"... I have never experienced vanishing prepaid credits or received a bill exceeding my standards of consumption. Like I said, it all boils down to being a more careful and responsible consumer."
ReplyDeleteNovember 11, 2011 8:32 AM
LOL! And exactly HOW does being a careful and responsible consumer prevent against "vanishing prepaid credits" or "a bill exceeding my standards of consumption?" Please explain. From the stories I've been reading here, being a "careful and responsible consumer" had absolutely nothing to do with it.
Buti ka pa nga may nakausap kang totoong tao!
ReplyDeleteAko puro press 1, press 2, press 3, go back to the main menu and select another number...
GRRR
Representatives in Globe Market Market are no help too!!
ReplyDeleteYou should have asked for a manager. Tell the manager he needs to rectify the mistake made by the previous CSR. You shouldn't have to suffer for that CSR's ineptitude.
ReplyDeleteI am subscribed to the Smart BB Social plan and so far no problem. Wag na magtiis sa Globe. Let's teach that company a lesson na they will lose business if they do not take care of their customers. Kaya ako, NEVER EVER coming back.
ReplyDeleteAnonymous said...
Sometimes it's not a question of which brand provides better service; sometimes it's a question of being a more responsible, vigilant and conscientious consumer. Especially if you're living in the Philippines, one should not rely so much (or at all) on customer service. If people put more effort into being less lax on their consumption in general, such incidents need not happen.
In this respect, I have been a patron of Globe for more than 10 years already - both their prepaid and postpaid services - and I have never experienced vanishing prepaid credits or received a bill exceeding my standards of consumption. Like I said, it all boils down to being a more careful and responsible consumer.
November 11, 2011 8:32 AM
Nakakahighblood ang post na to. So does this mean na majority here are irresponsible consumers??? WTF??? Swerte ka wala ka naging problema BUT you're definitely a minority here. Siguro Globe employee ka! Tse!
Omg I hate Globe! If I'm not under their 2years lock in period, d ako magtitiis to stay with Globe! They have incompetent CSRs! Everytime I call them to complain, they never resolve anything and just trasfer me other departments! Even the person manning their twitter account can't give a decent answer! They just ask you for your details and then disappear! I can't maximize my Blackberry because of their poor service! And I also notice that they only give priorities to celebrities. Dapat magtrend ang #ihateglobe sa twitter!
ReplyDeleteall these rantings are getting nowhere lang
ReplyDeleteFP you got the money naman, why dont you just sue Globe's Ass na lang
ang magandang i-discuss dito ay yung kumalat na youtube video about Cory, the Oligarchs and what the Media did not tell the entire nation
o ayan nag away na silang lahat..isang grupo ng mga galit sa globe at isang grupo ng mga tagapagtanggol ng globe...
ReplyDeletemadali lang ang solusyon sa problema ng mga galit ngayon sa serbisyo ng globe - huwag kayo gumamit ng globe! mag smart or sun na lang kayo
or kung marami naman kayong pang gastos gumawa kayo ng sariling telecom company
or magbayad kayo ng mga NPA para pasabugin yung mga globe radio towers sa mga provinces
Haaay oo nga FP grabe sila. I've been using card to load eversince kasi wala mashadong loadan dito samen but i don't know what the hell happened.. One day di na ko makatawag sa 223 and i've been complaining about it kasi sobrang hassle na for me simpleng pagloload lang. And this has been going on since august! Imagine november na ngaun pero wala pa rin progress. Tama ubg mga nagcomment all their CSRs can say is "im sorry mam for the inconvenience, ill make a report regarding this,,blah blah"
ReplyDeleteMY GAWWWD!
It's not just the crappy service.. has anyone experienced a lot of dropped calls recently? grabe! i thought it was my blackberry which is brand new that was defective. yun pala it was globe's reception. i was about to return the phone na to the dealer buti na lang my friend mentioned to me na she was experiencing the same thing.
ReplyDeleteanother thing... dapat these CSRs should be given some level of authority kasi palagi na lang "i'll make a report ma'am so the proper authorities will get back to you. etc etc " kahit napaka simple lang ng tanong or request eh they cannot do something about it.
ganyan din problem ko, nagregister ako sa powersurf499 kaso binalewala nila ung registration, so umabot ung internet charges ko ng P4,500! i need to dispute their charges! hindi pwede to.
ReplyDeletebuti na lang ung iphone 4S smart na ang magrerelease. makalipat na sa smart
Nag register ako ng bb max for 1 day then i already received the confirmation message but i cant use the internet and when i got my bill, nandun yun registration fee. I was like WTF! Then they advised me to call 211. HASSLE!!
ReplyDeletei've had both good and bad experiences with Globe. but the worst experience was when they were billing me for BB services i used for Sept 2011, when in fact:
ReplyDelete1) i use an iPhone
2) the bill was for August!
ano yun, advance payment for a service you didn't even use?
Used to be Globe platinum now I am happier with smart. I kept my gobe number but tgeir signal is so poor and duo is a wsy of making you sound bastos, making drop calls etc. csr, yes worse. And getting worse.
ReplyDeletei registered for unlimited data for 1 day and it won't work on my android phone. i called their CS and we kept on going through the same step by step procedure to setup the phone. i kept telling them that it doesn't work pero paulit ulit pa rin nila pinapagawa un. pinapatay ung phone pina-on, pinalipat ung sim. when we couldn't resolve the issue, they just told me to wait a day then call again. I did call again the following day and I got the same shitty service. arrrrrg.
ReplyDeleteFP, let me share my experience..
ReplyDeletea few months ago, i was on sick leave but had to check on an urgent issue at work. since i can't leave the house and i still don't have a dsl line, i decided to use my Globe tattoo (broadband). i sent 55 pesos load to my globe tattoo sim (P50 for registration, P5 maintaining balance). after the tattoo sim received the load, i immediately registered to SUPERSURF50 to get unlimited internet for 24 hours. but instead of receiving a confirmation text, i got a message saying that i'm still subscribed to a SUPERSURF service and that i should send a message in case i wanted to stop the existing registration. so i decided to check on my supersurf status. turned out, i wasn't registered to supersurf. i tried registering again but still got the same message.
i tried to stop the service (SUPERSURF STOP), but it still says that i'm not registered to any supersurf service (same message i got when i checked for my status). out of the blue, i decided to check on my balance. kaboom! i only have 5 pesos left in my account. where the hell did the 50 pesos go?
i called their csr, but they kept saying that those messages are system-generated. they said that they don't have the means to check where the 50 pesos go. it's b***s***. so they just stole 50 pesos from a sick person. i wonder how many 50 pesos do they steal each day.
another incident:
i didn't use my globe tattoo for about 2 weeks because of an onsite assignment. when i came back to the philippines, i decided to surf the net. knowing that my family will visit me on that same day, i decided to subscribe to supersurf. i was able to register fine, hassle-free. but after barely an hour of surfing (mostly email), i got a message saying that i exceeded the 800mb daily cap. i checked on the statistics shown on my globe tattoo app, it shows around 200kb used for upload and barely 100mb for download. i work in the IT/Computing field, so i could at least sense or estimate how much i've consumed so far. i called their csr, and i got the same lame responses.
'it's system generated, ma'am'
'sorry for the inconvenience'
i just find it lame that there are no other resolution to cases like these. and again, i was robbed me 50 pesos.
as far as i could remember, they already robbed me 4 times. 50*4 = 200. that equates to one large pure vanilla ice blended drink from my favorite coffee place, may sukli pa! how many kilos of rice could i have bought with that 200 pesos.
last sharing for today:
i got an android phone for christmas last year, but i decided to still use my old prepaid sim to avoid the hassle of changing number. i contacted globe csr to ask why i can't use the email app or can't access the market when connected to the internet using my globe sim. they can't give me an answer. they kept disconnecting my call. i even tried asking through chat assist, but still kept on disconnecting. so i decided to investigate on my own. turned out, my sim is kinda old and it can't handle the http.globe.com.ph apn. i had to change to a new sim to use the said apn. see. i think i'm better than the people at globe.
to those who say that the poor service we're getting is probably because of us, consumers, not being responsible enough. go prove it. i guess your experience is something we can all call 'luck'. it's not being a responsible consumer. i've been a very responsible consumer, i keep track of my internet usage. i reset my phone's sms counter everytime i register to a texting service to avoid overusage. i don't delete the message history on my globe tattoo sim so i would know my unli-surfing history.
it's not just their csr that's performing poorly, their system really s**ks bigtime!
didn't have any problems with Globe as a postpaid subscriber for 4 years (subscribed since 2007). After the first 2 years, they called me up to offer a new phone (worth 11k) or bill rebates and i opted for the bill rebate since i just got a new phone.
ReplyDeletei started getting bad service when i went to europe and they had so many surcharges. 1 text to the philippines was supposed to be 15 pesos. they charged me that PLUS around 15% surcharge per text. i wonder why my prepaid friends didnt get charged. same with the calls. 75 pesos per minute plus 15% surcharge.
second was after my 4th year, they didn't call to offer me a new phone nor bill rebates. this time, you HAVE to request it. wth???
i had my plan changed from plan 800 to mysuperunli 599 and gave me a BB after talking to a customer service personnel. happy with it only to find out they didn't change MY plan but ny mom's who had a similar number and was already subscribed to mysuperunli. wtf?
so i went to their store in town center and got better service.
moral of the story. don't call 211. just go to the store. line up (for hours), but at least you're assured of better service. :/
my experience a couple of months ago with GLOBE.
ReplyDeleteI decided to change iphones 2 months ago from 3GS to 4. It wasn't planned. when i passed by GLOBE EASTWOOD MALL i just decided i'd buy then and there. before purchasing the iPhone, since i travel a lot, i asked the lady if i can use another country's SIM card to use it. she said yes. ok so i bought it.
Whenever i travel i always a local sim card because Roaming is way too expensive. so once i got off the plane i inserted my local SIM. it said INVALID SIM. so yes, the lady lied to me to make a sale. i should have known better. but then again, before she gave me my phone she said she will unlocked it. so i was confident my foreign SIM would work. apparently not.
week one abroad. i rarely used my iPhone. i just made a couple of very short calls and some text messages and used DATA sparingly. i would turn it off whenever i dont use it.
week two abroad. my friend lent me his other iPhone where i finally got to use my local SIM Card. I didnt use my own iPhone during this week.
week three abroad. i returned my friend's iPhone and when i started to use mine again, NO SERVICE everytime.
when i got home. I was still gettting "NO SERVICE" so i went to their Service Center and i was surprise my bill was 26000+ even found out that 3000+ was charged to my phone on my first night when i wasn't using it. i remember very well because i was on my laptop that night on SKYPE.
26K for service i rarely used?!?! that's ridiculous! like i just used Globe's Roaming for a total of 1 hour the entire 3 weeks. the rest i used my friend's unlocked iPhone and local sim.
when i got home, they even changed my micro SIM card to a new one because the lady said it's defective. So how come i've been charged way too high for NO SERVICE at all?!?!
And to Top it all.... I found out that when they changed my micro SIM the day I bought my iPhone, my DATA plan was changed from UNLIMITED to per MB. That's really stupid! It was their mistake in the first place.
and now. every place thats part of my routine. i get no signal. even in my own freaking toilet!
GLOBE IS THE MOST UNTRUSTWORTHY COMPANY in the Philippines and to think i've been with them for a decade and a half. It's definitely time to change. GLOBE is a RIP OFF.
Hi may i know how your bill problem was resolved? I think i am being overchared as well. But i hv not yet received my bill. I was told to call within the week to wait for the posting of the bill to find out the breakdown. I was shocked to find my outrageous bill when i subscribed to the power roam P499 so i wont pay so much. Pls advise what to do. Tks.
DeletePART 1
ReplyDeleteApplied for a globe line last month. Process started one Saturday last September. Phone I wanted (cloudfone ice) was out of stock so the globe rep told me she'll contact me once I get approved and if they have stocks already.
After 5 days of waiting, no call or text from the globe rep. So I called 211.
PROBLEM #1: Apparently, 211 people can't update you on the status of your application. Why? 211 uses a separate system. Meaning if you apply via a business center, only the business center can update you and if you apply via 211, then only 211 can update you.
>>>>> Really? 2012 na, hindi pa centralized ang data niyo? baket ung billing info ko, naaccess naman ng 211 at ng business center pareho?
So because I had no choice, I made my way to the business center. Extra long queue.
PROBLEM #2: They only have 1 queue for new applications, applicants who are claiming their phones and applicants who are following up on their applications.
>>>>> Processing new applications take around 30 mins minimum. Same with claiming. Follow ups take around what, 5 minutes? Hindi ba pwedeng may isang globe rep na maghandle ng follow-ups then if there are no more follow-ups, handle the other transactions? Saka ung express service na booth, bakit di niya pwede i handle ung follow ups rin? Hiwalay rin ba ung system na gamit niya? Also, claiming, baket hindi na cashier maghandle nun? Babayaran na lang naman ng customer un phone.
PART 2
ReplyDeleteSo after being told that yes my application has been approved but I wasn't informed because they still don't have stocks for the phone, I went home.
After another week and a half, still no call. I then chanced upon a globe advertisement in the newspaper for samsung galaxy y. Decided to change phones. So I went the next day to the business center. (INSERT PROBLEM #2 AGAIN HERE.)
When it was my turn, surprise!
PROBLEM #3: THE BUSINESS CENTER REPRESENTATIVES HAD NO IDEA ABOUT THE GALAXY Y PHONE.
>>>>> Good thing I didn't bring the advertisement with me kung hindi nabatukan ko sila, lalo na ung representative na tinatawanan ako dahil wala daw ganong phone. Really, globe? Putting out advertisements BEFORE you inform your employees?
I insisted that there is a galaxy y phone and she relented and updated my application. Waited another 3 days, then hurrah! the globe rep called (WOW so they do call you!) and told me that I was right and they did have galaxy Y phones (HA! take that globe rep who laughed at me). Also, she told me that I can claim it until evening the next day. Yay!
So I went the next day after work. After a supeeeer long queue (PROBLEM #2!!!), tada! the phone! then BAM.
PROBLEM #4: THEIR CREDIT CARD TERMINALS WERE DOWN. AND THEY HAD NO MANUAL PROCESSING.
>>>>> I had cash but was short 200 pesos. I could have withdrawn the amount but at that point I was tired, hungry and super cranky na napa WTF, I'm going home na lang ako. GLOBE, REALLY? I COUNT AT LEAST 3 MONITORS SA BUSINESS CENTER NIYO. Is it that hard to put announcements? Couldn't you have told me while I was waiting in line? Or better yet, BEFORE I got in line? ISA PA, walang manual processing? Talaga? Papalusot pa ung rep na down daw sa buong mall, eh kakagamit ko lang ng card ko sa grocery.
PART 3
ReplyDeleteAround this point, I seriously contemplated on cancelling ALL my existing globe subscriptions - phone+globelines broadband+current application. If not for the fact that all my friends are using globe and that I irrationally hate MVP, I would have probably switched to smart right there and then.
So after 2 days, (YES. it took them 2 FREAKING DAYS to fix their CC system) finally, hoorah! working card system! So waited in line. AGAIN. (you know the drill -> PROBLEM #2) Thankfully, I got the phone then.
End of story? Not yet. Was in another business center (never again will I step in the super horrendous business center where I applied) yesterday to pay my first bill -> THEIR BILLING SYSTEM WAS DOWN.
(sorry FP for the super TL;DR entry)
A friend applied for a globe line last Tuesday and was issued a brand new BB. She was asked to wait to have the sim card be activated after 24 hours, so the phone was not used for a day. Come Thursday she discovered that the trackpad is slow in response and not functioning well. She immediately went to the Globe center to have it checked. They confirmed that the trackpad is not normal in function. They then asked my friend if she will hand over the phone for checking and if needed to be repaired for 1 to 3 months in Singapore.
ReplyDeleteIts clearly a manufacturing defect so we could not believe that they refused to exchange the phone for a new one. Globe even said that DTI is aware of this rule.
Unbelievable!!!
They sell the numbers of their new postpaid subscribers to parties selling condos, insurance, etc.. I confirm this since I haven't told anyone my new number yet and I have gotten these texts already. Its just tiresome to file a complaint, I just delete the texts when I get it
ReplyDeleteI don't understand why a customer has to get a number when you're about to pay for your bill. You're technically bringing them money and you have to get a number?
-JC
I know someone who can use BB social free.works in a call center connected to globe. he said it's easy for them to do that..in short magnakaw ng load ng iba or ipasa sa ibang subscriber ung bill nila
ReplyDeletethis happened a few years ago. i think around 2006. my uncle went on vacation sa US. and when he got back, and received his GLOBE phone bill, he was surprised to see that there was one charge (yes ONE CHARGE LANG, not even the whole bill) for P35,000. it was for a call that he supposedly made while out of the country, so roaming charges yun kaya mahal. but why were we so mad? he supposedly called my OLD CELL NUMBER (also GLOBE), which i had deactivated a year before that pa. so how can he make a call to a cancelled number?? so syempre he complained and didn't pay for it. eventually they fixed it din naman, pero hello?? ang gulo nila ha. magccharge sila for a call made to a cancelled number?? so guys, if you're on a postpaid plan, please check ALL your charges.
ReplyDeleteMayayaman kasi kayo. Kaya kayo ang ginagatasan.
ReplyDeleteI had 2 incidents with them,
ReplyDeleteFirst was when I unregistered for my bb max for the following month, I still got charged for the ff. Month upon seeing the bill. When I called Globe's CS they were very accommodating and assisted that, I call back after 2 days to check if the duplicate charge was removed, when I did, they confirmed that it was removed. (The thing is you have to go thru all this hassle for their error)
The second one is when I surf and dl apps for half day and not did not register with bb max, 290 txtd me saying that my running unbilled charge is Php 3800 WTF?!!!!!! For a half day usage????!!!! And as of now I still can't identify those F**kn charges til I get my bill as advised by their CSR!!! That's all for now.
-M
How about yung matagal ng problem ng Globe yung unang call mo laging di marinig nung receiver ng call? tapos mapipilitan kang tumawag ulit ...nakakainis lang kasi minsan nagmamadali ka na or malapit ka ng ma dead batt ...matagal ng reklamo to di nila maayos.
ReplyDeleteAbout Globe BINONDO, masama talaga ang service, everybody's so grouchy ..nakasimangot..nothing against beki kasi sila ang known na masayahin na taobut try going there baligtad lahat mayabang and yung mga nasa second floor mga babae puro daldal ng daldal sila sila ..supladita lahat..and excuse
me..pag nagcomplain ayusin nyo ang service and it dosent mean nega ang tao..Pag service provider ka dapat open ka sa reklamo para ma i prove...FP try going there and you'll see yung guard lang ang accomodating. !!!
FP, why didn't you post my bad globe experience? super valid kaya yung sa akin. tsk tsk tsk.
ReplyDeleteAko din wala problem sa Globe. I am a satisfied Globe subscriber since 1999. And I am not connected with Globe in any way. Just an ordinary subscriber.
ReplyDeleteHere's my Globe horror story:
ReplyDeleteI ordered an iphone 4 online in Nov. 2010, and paid via credit card. After constantly following up, it was finally delivered last week of December. The microsim that came with it was not active so I called 211 to activate it. Guess what, after more than 10 phone calls and talking to the csrs for more than 30 mins each (in a matter of 2 weeks), the sim was still not activated. went to the business center, the reps did not have any clue on what to do cause according to them, globe vendor daw nagbenta sakin so di daw nila scope. I went crazy after that kse regardless if vendor or not, the entity that sold me the iphone carried the globe name and i ordered through the globe website. after 2 service center encounters, i gave up and just inserted a prepaid globe sim (kse globe locked ung phone) with the intention of not honoring my contract. Keep in mind na one month na nakalipas since I got the ip4. then mga february, out of the blue, i inserted the postpaid sim sa ip4 and guess what, gumagana na at wala man lang akong notice na natanggap na resolved na issue ko, at tumatakbo na ang bill na di ko man lang napakinabangan! Pinalagpas ko na yun. But the problem did not end there. Remember I paid for the ip4 via credit card diba? Well, when I received my first bill, they still charged me with the phone! and here's the kicker, yung cgarge sa cc ko for the phone, nakafloat lang. whenever i call my cc, di daw kinukuha ng merchant yung payment kaya nakafloat lang! went to 3 business centers this time. yung first 2, clueless. yung 3rd try daw nya resolve. and they were trying to get me to pay the unit charge, e ayoko kse baka mamaya, pagkabayad ko, bigla naman kunin nila sa card ko so I was insisting for them to cancel the charge on my card first before I pay. Guess kung ilang buwan bago naresolve to? 6 freaking months! Almost August na nung binawi nila yung charge sa card ko para mabayaran ko upfront ng cash! And in the course of that, syempre putol ang linya ko kse the unit charge was way above my credit limit! pero tumatakbo pa din ang monthly service fee ha!!!! bwiset!!!! i'm just waiting for this contract to expire. after this, NEVER AGAIN sa Globe. Buti pa sa Smart, kakarenew ko lang ng contract ko. May retention offer sila sakin agad last October kahet January 2012 pa end ng contract ko. I'm sticking to Smart now!!!!
I like Globe (subscriber since time immemorial on both mobile and internet) pero there are times talaga na nakakakulo ng dugo ang customer service nila.
ReplyDeleteLast May during storm Chedeng, my internet was cut off which was forgivable given that there was a storm so what I did was, I let a day passed by because based on previous experiences with the bundled internet connection, internet would be back up in 24 hours. After 24 hours, I called them to ask if there were damaged lines in my area blah blah, CS rep apologized saying internet should be back up in a day and YES there were damaged lines in my area. Third day came and still no internet. Followed up on the report and they promised to send a technician blah blah and being the patient, understandable person that I am, I waited. And I waited for four days more before a technician came to my house and it turns out that the reason as to why I don't have internet is because the cable had to be replaced.
After seven days of not having internet, it was unfair to pay the full amount when it was their fault for not sending the technician right away to replace the cable. CS rep assured me there will be rebates once my bill comes. Bill arrived and rebate amounted for only 2 days. When I called them up to ask how they compute their rebates, naloka lang ako dahil ako pa ang pina-compute nila! And the CS rep insisted that there were no reports made last May about not having internet connection for seven days. I lost my cool right then and there and told them that it was their fault for not sending the technician right away and that I have been very patient with how their CS reps handle complaints when in fact, their customer service sucks big time.
Also, when my friend went to SG for five days, her roaming registration did not push through so she asked e if I could call Globe to tell them that my friend's roaming did not push through. The rep I talked to promised he'll activate the roaming service. On the third day of my friend's stay in SG, she informed me that her roaming is still not activated. When I called Globe to follow up on the report, the rep told me the roaming will be activated on my friend's last day in SG! E bakit pa gugustuhin ng friend ko ma-activate ang roaming niya kung pabalik na siya ng Pilipinas?!
HORROR EXPERIENCE # 2
ReplyDeleteI remember when i got my first BB 2 years ago. After a month, the keypads ddnt function well na. So i went to Globe Market Market to have it checked. They told me that it will be sent to Singapore and will undergo repair for 2-3 months depending on the severity of the damage. I asked them for a replacement or kahit na temporary service phone man lang. Pero wala daw. Since communication is very essential in my line of work, that i cant afford to live without it, i ended up going to a "celphone repair" sa fourth floor and after dismatling the fone and konting kiskis, VOILA! AYOS NA!!! Now i cant understand why does it takes 2-3months if a simple technician can do it pala!
- G
HORROR EXPERIENCE # 3
ReplyDeleteBefore i went to Hongkong (as in few hours before i left), I called the CSR to activate my roaming and extend my credit line because i wasnt able to buy prepaid sim. The CSR extended the credit limit from 3000 to 6000. Dahil takot ako na magbloat ang bill ko, i rarely use it sa HK. I had Few BBM exchange and rarely check on my email. Eto na when i got my bill, a whooping 26K ang charged! i almost faint! Bakit umabot ng 26K kung ang allowable credit limit ko is until 6K lang! My other colleagues had 5K on their bills lang sa SMART! Had no choice again but to pay for it! SAKLAP!
- G
Hi may I ask why did the bill reach to P26k? What phone did u use? Why did u pay P26k if u disputed it?
DeleteIm having overcharge problems now with them. Its a much bigger amount than yours and i also almost had an anxiety attack. I hv to wait for this week to find out the details of the bill. Pls advise. Tks.
No wonder time will come unti unti babagsak ang business ng Globe is due to its infrastructure inefficiencies & incompetent staffs. The synergy of Smart & Digitel will devour the market share of Globe. Not to mention another poor CSR department from another Ayala company - BPI.
ReplyDeleteTry niyo naman mag-TM guys LOL - PYG18
ReplyDeletei agree! we even pay for our monthly internet bill pero mag 2mos na kaming walang connection dahil under maintenance daw imagine 2 mos ha! thats why we switched na to other internet provider. napaka worst ng service nila including customer representative nila!
ReplyDelete@ Nov 12 9:30am had a similar experience 3 yrs ago.bought an iphone from their north edsa branch,super tagal ng service.had to wait an hour before my phone was released (she was talking to another customer,pinagsabay kami!).paid the phone unit through my credit card.a month later,i was shocked to see na anlaki ng phone bill ko.turns out,the charged the unit both to my Globe bill and my credit card!buti nalang napacut ko the mon before yung autocharge ng globe bill to my credit card! Took them 4 months to resolve the issue.after cutting my line every month kasi i didnt pay for my bill daw (i didnt pay for the phone charge kasi).
ReplyDeleteAnother bad experience, to avoid the long lines when paying the bill (and ayoko na magauto charge coz of the above bad experience) i regularly pay my bill through citibank mobile banking.on time payments ha.then one time,nacut yung line ko.Globe claiming i didnt pay for my previous bill,when in fact!sa last citibank statement ko,nagrelect na yung payment.i told that to their csr.they asked me pa for e receipt (e walang transaction record before for the mobile payments).i had to call citibank to double check,then went to a business center para isampal sa mukha nila yung citibank billing statement,the mobile banking transaction text sa phone ko.in fairness,they activated the line naman.and then called me after two months to inform me na ok na daw.nagreflect na.
ang best na best na encounter ko sa globe csr e yung nagreklamo ako about my bill bilang may internet charges ako e naka bbmax nga ako. so nanghingi ako kung san nakuha yun, break-down computation. aba si te.punta daw ako office ng globe, at dapat may dala akong letter from court of appeals! tumbling talaga ko nun.hahaha. pero after onti pang pang-aaway (at mukang napaiyak ko si ate), they adjusted my bill na, but never admitting their fault. Valued customer na first time nagreklamo daw ako kaya nila ni-adjust. sino niloko nila diba.
ReplyDeletewhat i hate about globe, since i switched from SUN Postpaid is that they SEEM to have given away my mobile number to all marketing, sales people in the country. who keeps on texting me useless messages on offers, loans, health cards. isnt that directly a violation of my privacy??? demmit globe.
ReplyDeleteDear FP,
ReplyDeletei posted your blog on my social networking accounts and declared na im switching to Smart. A friend from Globe texted me right away and asked if im really decided na to switch. I said YES! I asked her why? She said, konti na nga lang market share namin e, mababawasan pa! HAHAHA!I texted back, e ikaw nga naman kasi, naka-gold plan sa Smart! ;)
FP, when you receive your bill you should tell them that you won't pay your bill / you'll switch to the other network if they don't slash that off from your bill. Tghen they'll remove it from your bill. Works all the time
ReplyDeletetheir 3G sucks and i know it's not my phone.
ReplyDeleteHay fp, at least you are talking to an CSR, Im talking to JENNY Coroorate Account Officer for Makati Area, who depite repeated promises has not changed our subscribed plans which we requested SEVERAL Months ago. A few months ago, Pumunta pa ng office namin, we thought that would accomplish something, but no, nang usisera Lang sa office. KAPAL talaga!
ReplyDeletemag SUN ka na lang FP! :)
ReplyDeleteA story shared to us by our co-worker
ReplyDeleteFriend:: Blah blah blah how would I resolve this !!
Globe :: Please check your sim first because I need some details from the sim itself...
Friend:: You stupid how would I be able to remove my sim from my phone if I am talking to you right now !!! Aren't you thinking?
hahahaaha oo nga naman nakakabit ung sim tapos papakuhain mo habang kausap mo siya stupid lang
I decided to discontinue my Globe account in 2006. May magandang offer kasi yung ibang telecom. I paid off all my accounts.
ReplyDeleteLo and behold, in 2008, nakapag-retention na ako sa kabila, I received a collection letter from a lawyer pa regarding my account daw for Globe that was pending since 2006. Nagkandarapa ako kakahanap ng proof of payment, it was two years after! I was so lucky I had not done any housekeeping and I still had the credit card billing where it was clear I had made payments to Globe in the exact amounts that they were collecting from me. Eh what if I didn't have that? Would they have brought me to court? For a company that takes pride in introducing new technology, their bookkeeping sucks!
kaya nga i always have a back-up number na sun!
ReplyDeletepangit talaga customer service ng globe. sometimes they dont even know their own promos.. they'll put you on hold ng matagal tapos hung up. tsk! tsk!
ReplyDeleteFirst time i applied for a line.. unlitext and unlicall. At the end of the month, i got the shock of my life, as they have charged me by the minute with a total of P4,000!! instead of the P699. I called the customer service and told them about my problem and asked them to fix it! but apparently they DONT HAVE THE AUTHORITY to make decisions, so they told me to visit the branch where i first applied ( i work in malate, and applied at SM Makati Branch). Eto na naginit na ulo ko.. dahil sabi ko NAPAKA HASSLE NYO SA BUHAY AT ANG KASALANAN NYO AKO PA ANG MAGBABAYAD! ..KABOOM! .. pagdating ko sa makati.. naulit lang naman yung highblood ko.. bago nila inayos ang bill ko.. dapat magkaroon na talaga ng CONSUMER AWARDS.. THE BEST AND THE WORST para magimprove ang customer service sa pinas!
ReplyDeleteOh btw, alam nyo ba na nirerecycle din nila ang mga post paid numbers?! apparently the former owner of my number has NUMEROUS cases of estafa.. etc etc..kaya lagi akong may callers na mga lawyer, collectors, credit card companies! UGGGGHH so nung nireklamo ko all they told me was i can always request for a new number for a charge of P500 pesos.. LECHE KAYO GLOBE!
ReplyDeleteCustomer Service in the Philippines sucks BIG TIME! Most of the time you'll talk to people who can not even spell their names correctly. BUT Globe has one of the worst CS. I'm a smart user since i start using mobile then I tried Globe prepaid for a while and then decided to switch back to Smart again for good. I also have Sun Cell and the their service is way better than Globe. Tip ko sa inyo if you really want your complaints heard. Mag meet kayo lahat Globe users and then call Philippine Stock Exchange and ask them when and where is the annual stock holders meeting ng Globe or any Ayala Corp. affiliated companies at mag picket kayo sa labas ng hotel ( mostly sa Intercon nila ginagawa yung stockholders meetings nila ). Pag hindi kayo pinakinggan nina 'image concious' Zobels ewan na lang. Try nyo.
ReplyDeleteNag register akong atextplus55 (im not sure pero ganyan yun may 55 hehe) Tapos may load pa ako pero habang gamit ko yung service pabawas ng pabawas ang load ko! Hay nako hangang sa naubos na! Pero Good thing lang ay nakakapag text pa ko at nakakatawag pero sayang din yung naubos kong load!!
ReplyDeleteGlobe din ang internet ko SOBRANGGGG BAGAL!!!! As in kung ako sa inyo na mag papakabit ng internet mag search muna kayo or magtanong2 sa kapitbahay kung maganda ang signal nila.. dito sa place namen WALANG WALA ANG SIGNAL!! Minsan nawawala pa at napakatagal bago nila ayusin!
I got billed for 40k, when I called sabi sa data services daw. I asked from them the breakdown of when I used the service but they said they are not able to pul that. noo to make things simplier, i had my line cut. switching back to smart.
ReplyDeletesakin ok naman yung globe..prepaid user ako, everytime na below 20 na load ko bawat text ko iniinform ako ng globe..pero sometimes kinakainan din nila ako ng load eh kaya bumili ako ng sun na sim and using textunlimited200,, 4 hours calls to sun unlimited text to sun at 500 free tex to all networks..pag may nag text sa globe ko sun ko pang reply ko pag maeexpire na globe sim ko tada load na ako 20 petot hihihihi....
ReplyDeleteOne more..bibili kasi ako ng iphone 4 imbis na pa cut ko sim ko nagpunta ako sa globe for a change or sim card pero same number..ok naman charge nila 40 pesos sabi nung isa 3-4 hours daw activation eh may need ako text so mamaya nalang..when i bought my iphone 4 yung lalaki na sa expresslane sabi sakin 1 hour activation lang daw edi sana maaga ko nalang pinaactivate, so edi ok na nagpalit na ako ng sim, after 2 days pinahiram ko yung iphone 4 ko sa friend ko ayun nawala niya :(.. i went back sa globe trinoma para ibalik ulit yung sim ko to normal size yung lalaki ulit sa expresslane..mabait ery accomodating tinanong pa nga why ko daw babalik sad to say nawala iphone ko..sabi niya same routine lang daw edi ok..aba 24 hours na no service pa i called yung customer service ag suggestion niya eh wait lang daw ako..amf..yung CSR naman sa chat eh mabait at sabi sakin need ko lang daw bumalik para mareapply yung activation..balik ulit ako dun sa expresslane which is fast and aseked my number at rerefresh daw nila ayun after an hour ok na ulit..minsan talaga sa dami ng complaints at mga work natatambakan ka...
meron pa sa 8 na counters sa globe 3 lang ang may tao..sayang lang mga pwesto..and mas accomodating pa yung bantay ng mga display phones kesa sa mismong tao sa globe..piling pili lang yung mga taong matitino sa globe centers
tsk. globe sucks talaga!
ReplyDeletebut I preferred globe kesa sa smart, I have called the smart CSR before and bastos sila than globe csr's
anyways, I didnt know that call divert can costs you even if it is not you who's calling
I have activated my call divert months ago, then my auntie called me on my postpaid line, but I wasnt able to take the call and it was diverted to my prepaid phone (globe din) so we talk and talk
after I got the bill, I was charged 100+php by calling my other # (same time and date my auntie called and diverted to my prepaid #)
wtf!
so I called their hotline and complain
it took 3 calls before they finally agreed that it was their fault, amp!
it's a good thing i read this because i was really planning to get a BB plan with BB max.
ReplyDeleteas for my bad globe experience, my boss asked me to call globe so they could stop sending him messages at unholy hours of the day for him to renew his subscription to whatever plan he was subscribed to. the CSR told me that we needed to get approval for us to unsubscribe to the alerts. i screamed at her because why the hell would my boss need approval to continue on with a plan, without annoying alerts, which he had subscribed to and agreed to be locked-out with for 2 years?! i swear, it just didn't make sense.
may titindi pa ba sa nakaka received ng monthly bill kahit na may valid request kana ng termination? ano un? nanggagancho na lang!?!?! Puro kayo we are sorry for the inconvenience, sana un nasa CSR may authority to immediately fix minor things hindi yang we will process etc etc NAKAKABWISIT!
ReplyDeletewhat number should you dial to talk to a real person sa globe?
ReplyDeletewala ding kwenta ung globe broadband nila... 2 years ago, i made a big mistake of switching from smartbro to globe thinking na mas maganda service nila . i waited for 3 weeks to have it installed at home at nung na-install na, i encountered problems agad like no connection etc. i ended up terminating the service after 2 weeks pa lang and i wasn't charged at all kasi alam nila kasalanan nila. they also noted that i called them repeatedly on the 2nd day pa lang until nung time na na-surrender ko na sya. lesson learned? it pays to be a bitch with like that cause they confirmed that i made an average of 4-5 calls a day for the entire time that i had it installed. after that i switched to pldt mydsl, so far i have no major complaints.
ReplyDeletebuti nalang di ako globe subscriber...i belong to the others...my sp may not have the widest signal coverage but it sure is reliable...kahit ang broadband service ok...
ReplyDeleteThis is my dad's bad experience..
ReplyDeleteMy dad applied to Globe unlimited IDD of 2,000php plus 299php for the total of 2,299php/mo...
Eto malupet...
2mawag ang dad ko sa abroad, tinawagan nya ang uncle ko, younger brother nya... matagal sila nag usap, mahigit isang oras.. ang sabi ng tito ko, "oh kuya baka malaki na bill mo nyan, ang tagal na ng usap natin.." ang sabeh ng tatay ko, "dont worry, unlimited ito, buti na lng may ganitong service ang globe, kht na 2,000 plus ok lng sulit naman, kesa pa register ng register sa idd mas mahal pa, abala pa.." then after nila mag usap, binaba ang phone.. after 10 seconds, may nag txt from Globe... (this is not the exact txt msg, pero gn2 ang pagkakasabi.) "Your bill is 8,XXX.XXphp, please settle your payment immediately to avoid disconnection. Thank you."
wth??? 8k+ ang damage ng mahigit 1hr call? eh unlimited plan ang inapply, last dec 5 un.. deretso agad kami sa globe, aba til now di pa naaayos.. apg nakikita ang daddy ko ng guard eh di na bngyan ng number, ang sabi nlng "good morning sir." tapos ung mga CS eh di mpakali kng ano ang ggwin, wahaha...
Tatay: Ano hindi pa din ba maayos ang account ko? Imbis na nagagamit ko ung inapply ko hanggang ngayon nasa inyo pa.. huhubuan nyo ako, bakit pa tinawag na unlimited yan kng gnyan?
CS: (deads) lol..... wala na masabi, kasi lahat na yata ng pdeng sabihin eh cnabi na pero til now di pa din ayos.... XD
I also hate Globe! Hubby and I did not know our loads were being eaten up just because we were using android phones! I've written my rants here: momsterteacher.wordpress.com/2011/12/15/grrrr-globe/
ReplyDeleteNakakainis talaga!
Since nagsimula ang Globe postpaid user na ako, Plan 100 palang, then advantage plan 250. But after a few years of this, I noticed that instead of paying only P250 per month, it would go up to P400+. I was still a student then so this was a lot of money for me. I did not even use up my minutes because I only used my cell for emergencies. In short, lagi pang may tirang minutes, or if I am over, I am only over by 5-10 minutes. Anyway, I noticed that the bill had a Foreign Currency Adjustment portion. Ano ito, parang Meralco? Bakit may ganitong charge? And it's always around P100-200. Bakit ako sinisingil nito e di ko naman kasalanan yang foreign currency adjustment crap?
ReplyDeleteSo when Sun Cellular became available, switch ako agad kahit mahina pa ang signal. At least sa Sun pag sinabing plan 350, P350 lang talaga ang bill mo if you don't exceed!
I am currently a prepaid user of Globe for my BB. I don't ever want to go back to postpaid. I've been tempted because of their marketing offers, but reading this has solidified my stand to only be a prepaid customer. Grabe horror stories!
Also, I've noticed that the past few weeks, mabagal ang BBM! It takes a while for the messages to be sent...
Yun lang naman, no more horror stories yet regarding my Globe prepaid. Well there was that one time di pumapasok yung P100 load, ayaw tanggapin ng system, tried 5x. Called Globe CS, verified that the load was legit (I was still at the 7-11 where I bought it), they had me remove the phone battery and restart the phone. Ayun, reloading successful na. But that was weird.
June 2011 - Globe bill charged Php15k for 'online network subscrition'. we paid it thinking we might have clicked on something related to FB. But went to Glibe in Robinsons to request termination of internet connection if possible so no more accidents like this will happen. the customer service person said we just text a number and it will reply to us what specific subscription we made. surprisingly, the text said we did not subscribe to anything.
ReplyDeleteSo we returned to Globe robinsons manila and the technician just turned off the gprs on my phone. i asked them why did the lady who saw us first did not do this, they did not answer.
July 2011 - we received the same bill 'onlline network subscription' charge for 7k. so as expected, i went back to globe robinsons manila. they said they will credit the bill on the next two 'billing cycles and gave me reference numbers.
October 2011 - we waited for 3 months because the last two months we did not see any adjustments and instead receibed persistent increasing cost for the same charge online network subscription.
November 2011 - same problem, this time our bill has reached 30k and has been disconnected. i went back to siempre, globe robinsons manila kase sabe ng kapatid ko dapat daw same person ang kausapin ko. nareactivate naman ang phone namin ant ang binayaran ko lang is yung totoong charge lang which was about 1500 pesos. i refer to 'we' kase this is a bundle account of 3 phones.
December 2011 - we were billed 45k with the same problems. still no adjustments sa bill.
January 2012 - we were billed 52 k with one adjustment which was for the month of october (5k). went to globe rob manila, as usual, and pinapaputol na. sabi ko wala akong 2 hours (btw, all this visits to their shop took me a minimum of 2 hours waiting time sa customer service), kailangan daw maghintay ako. sabi ko magwawala ako pag pinaghintay nila ako kase may patient ako in an hour, nagsisigaw na ako, kailangan daw maghintay ako. sabi ko hindi ko kayang maghintay at 6 months na akong naghihintay, sabi bahala daw ako.
so pinaputol na namin. sabi sa telepno nung kausap namin kase dapat daw sa telepono kaya kahit nasa globe na kami, pinakausap pa kami sa telepono para ibigay ang tatlong reference number na naman. isang oras ulit ang conversation satelepono so 3 hours na kami andun.
sabi nung kausap namin: wala po bang way na icancel nyo ang termination? sabihin ko snana, GAGA!
Globe is now implementing a new rule, if you are from a BPO company you'll need to submit a credit card and enroll in the auto pay scheme.
ReplyDeleteI have no problem with this, ang issue ko is the way the CSR in Globe Center in SM Marikina treated me.
I'm supposed to apply and I have all the requirements na sinabi ng chat support that I need. So I went to the nearest globe center (SM MARIKINA) there's this CSR playing with an iphone4, and I approached her.. So I sis myspiel blah blah... while I was saying that I'm going to apply for the iphone4s plan. She cut me off and asked where I'm working. (medyo bastos si ate pero keri). I'm from ABC, and she's like ay call center! (with that snotty look). I said, yes it's a BPO company but I am not an agent (not that its bad to be one ha). I don't want to enroll my CC to an automatic payment kasi i had bad experience with wrong billing and its so stressful. So I said why not a bank account or any other alternative. I'm sure I can prove naman that I can pay. She said a bank account will do and I need to have 100k maintaining balance and monthly 25k deposits, I said okay. Then binawi niya, kailangan daw talaga ng cc. Then I realized ginagago ko ni ate talaga (kakapikon! kung makapangmata ng taga BPO!)so I went out and went straight sa SMART!
I HATE GLOBE!
pinatanggal mo sana.. kung ako yankukunin ko ID nyang gaga na yan.
Deletenow I'm having second thoughts in switching to globe. yikes!
ReplyDeleteGlobe BIS service sucks. Not only are their BB promos more expensive than Smart's, but the connection is spotty at best. Their CSRS are no better.
ReplyDeleteIm a globe subscriber, and I already running out of reasons to stay in the network. They have a crappy network coverage, ergo difficulty in sending and receiving messages, and their internet connection is crappy as hell! I HATE GLOBE! Im gonna switch to another network soon.
ReplyDeleteThey overcharge their subscribers palagi eh lagi rin unstable signal! Kahit Globe to Globe calls na yun ah. Even their BIS sucks lagi din nawawalan signal and kung may signal man, mabagal.
ReplyDeleteGlobe Postpaid really sucks!
ReplyDeleteImagine Internet Consumption ko umaabot ng 15K in just one day?..Grrrrrrrrr...and they just advised me to wait for my final bill and see if there will be an adjustments. Sana lang e adjust nila kasi di ko na consume yung 15K na yun.
I guess yung Anti Bill shock nila na promo it will lead to bill shock if you will deactivate it, coz in my case I had my PowerSurf Plan 99 with 50MB allocation so they sent a message after I consumed my allocated data(reminding me that I have consumed it na) but am still on my all consumable plan 999 so I can still use my internet and be charged against my existing plan. Later on I have decided to change my plan from all consumable to super surf plan and deactivated my PowerSurf plan 99(50MB) two days before the renewal of such add on.
Nag Inquire ako for my unbilled charges in just one day may exponential growth na nangyari sa charges ko..7am my unbilled charges was 168.00 then pag 4pm naging 1K and ang pinaka shocking sa lahat at 7:00PM 15K na ang unbilled charges ko..
SO GLOBE REALLY REALLY REALLY SUCKS!..
Dapat nagpa-escalate ka na sa Supervisor. Di pwede sa kin yan. I also have some experiences with Globe, but with Globe Tattoo naman. Globe sucks talaga. Ang mahal pa ng mga packages.
ReplyDeleteLet's go for SUN!
True Globe sucks, I paid my bills on time but they gave my number to someone else as their temporary number I've reported this to their CS many times even visit their office trice...still no avail. grrrr....
ReplyDeleteI hate. Globe too....kains ang postpaid team nila!!!!
ReplyDeletedid you received globe's new policy about late payment?
ReplyDelete"Pay your bills on or before your due date and avoid paying the late payment charge.Effective on your next cut-off date, a minimal fee of P50.00 will be billed to accounts for every monthly bill that reflects overdue charges"
is this the way to keep our growing needs?
...to charge the consumer to enhance their network?
way to go GLOBE...your plan is not only expensive but your service as well.
Does DTI knows about GLOBE new implemented policy?
Calling DTI and DOTC maybe you want to check GLOBE new policy???
May DNS problems pa ang globe. You can't visit secure websites like paypal.com.ph
ReplyDeleteworse! you can't even visit globe.com.ph properly! request timeout pa!
Globe is charging me 15,000 for roaming services, when in fact, I availed one of their power roam plans while on a 5-day stay in Thailand. They're crazy! Nakakainit ng ulo.
ReplyDeleteHi has your problem been resolved? Im having same problems with them right now. Hope you can advise me what you did. Tks.
Deletehi, what did you do? im having this prob right now. i was in thailand, then when i came back, i have 11k on top of my plan. ive been complaining and complaining.
Deleteenjoyed reading all of your complaints. just a piece of advise before subscribing to anything read the contract first or buying a new phone read the manual. or aeach for blogs para my guide kau. pede namn mag basa at mag search kaysa sasayangin mo ung enrgy mo mag complain tpos wla ka rin nmn magagawa kundi gamitin ung serbisyo nila. and its quite ironic about this site is the advertisement is from Smart. no ffence however is quite being paid to do it to be bias.
ReplyDeleteI'm globe ipad 4g postpaid user, unstable ang connection wherein laging GPRS to EDGE ang signal! Sayang ang binabayad kong monthly worth php999!
ReplyDeleteMy friend applied for a My Super Plan Family Combo last Friday (September 14, 2012). She was given three Blackberry 9220 handsets and SIM cards and was told by the staff who assisted her that the SIM cards will be activated "within 24 hours."
ReplyDeleteThirty minutes after she left the business center, the staff who assisted her called her up through one of her mobile numbers and told her that Globe needs to have a copy of her previous month's credit card bill to complete the application. Of course, my friend was surprised because she was guaranteed that the application was approved--she was earlier at the business center asked to pay P1499 and was informed that the SIM cards will be activated within 24 hours. Nevertheless, my friend requested one of her friends to submit the said bill to the business center the following day (September 15) as it was already 8pm at that time.
The credit card bill was submitted to the business center in the morning of the 15th but not one from among the staff at the business center informed my friend that they have already received the credit card bill.
Eighteen hours passed since that conversation with the staff, and the SIM cards were not activated yet. So she decided to call the phone number that was used by the staff when she was informed of the credit card bill requirement and was able to talk to the same staff.
She was told that the SIM cards have already been placed "in the queue" for activation and that she should wait within the day for these to be activated.
More than six hours later, the SIM cards were still "not provisioned" so she decided to call 211, Globe's hotline. After more than 10 attempts to talk to a human being (the prompt kept on saying there was a large volume of calls to the customer service representatives), she heaved a sigh of relief. The CSR told her, however, that the SIM cards have already been activated. She said that these are still aren't because an SOS still appears on her phone and the SIM card is still not provisioned, at least according to the screen. Then the CSR made her wait for five minutes, only to be told that the SIM cards were "misaligned" and that she has to wait for another 24 hours.
To cut the story short, my friend talked to another CSR, then to another, then to a supervisor--whose name sounded unreal, Frain Francisco--then to a voice prompt, then to the staff at the business center earlier today (16 September), then to the same staff, in person, three hours ago.
The staff, during their face-to-face conversation, told her the SIM cards will be activated within 30 minutes but 30 minutes passed and you know what happened next.
Until this time, these three SIM cards have not been activated yet. GLOBE SUCKS, and when they do, they do it BIG TIME.
OMG!!! Grabe ka talaga GLOBE!!!
DeleteI am the same person who posted earlier today (September 16, 2012 3:34 PM).
ReplyDeleteUntil now the three SIM cards haven't been activated yet. I've read on Twitter that Daphne Osena the media personality also had an issue with Globe just recently. Of course Globe immediately restored their service to Daphne Osena as she is a media personality. People like my friend who are not famous are not prioritized by the evil company that is Globe.
Ang Registration ko 1mbps, pero hindi manlang umabot ng 0.50 yung download speed ko.. at yung upload speed ko namn walang hiya.. 0.00 upload speed.. at kapag tinawagan mo yung globe paulet ulet na sasabihing.. we will try to fix this., you have to wait 24 hours then call us again.. ******ng globe yan.. ng napanood ko commercial nila na word widest network akala ko naman totoo.. yun pala mga manloloko sila..!
ReplyDeletelol, just earlier on Globe LiveChat.
ReplyDeleteMe: I'd like to know how much data i'm consuming for a day. This is in connection to the fair use policy.
CSR: Are you experiencing slow connection as of the moment?
Me: No..
CSR: Okay. Regarding on your concern, you are consuming 3 Gb daily.
Me: I'm not consuming 3 gb daily. that's the limit..
i'm having a globe sucks experience right now.
ReplyDeletepaiba iba ang requirements ng sales rep nila, ang bastos pa ng support group nila sarcastic and cynical dahil yung nasubmit na income was 20,000 yun pala kailangan 35,000 income for a mere 1,799 plan.
bastos talaga!
Walang kwenta ang internet nila. walang G downloading a song will take forever depende pa sa weather kung maulan at may bagyo.
ReplyDeleteTHEIR BROADBAND SUCKS BIGTIME.. PAPUTOL PUTOL ANG CONNECTION... ILANG BESES SYANG MAPUPUTOL SA ISANG ARAW AT MINSAN KALAHATING ARAW NA WALANG NET.. SAYANG LANG ANG BINABAYAD NAMIN.. AT PATI ROAMING NILA FULL OF SHIT..
ReplyDeleteWhat you should know is that all internet service provider if not pays PLDT for their gateway....
ReplyDeleteGLOBE SUCKS!!!!!!!!!!!!!
ReplyDeletena approve ang application ko for plan 499 last January 19, 2013. Ang cut off ko ay every 20th of the month..SHIT!! yung advance payment ko upon application for 1 day lng pla kasi nasa cut off nako..hay naku!! napaka WAIS talaga!!! and ito pah ang WORSE!!!! January 29 nag inquire ako for my unbilled charges that was 10 days using their service... and may unbilled balance na akong 5,950!!!! What the heck???!!! san nila kinuha ang charges na yan.. ang Mobile internet ko nka on from Jan. 19 to 20 kasi by Jan. 21 I turned off na my mobile internet kasi sa plan ko may free 50MB akong internet then ang data usag ko na by Jan. 20 was 42 MB so I turned it off nah kasi ayokong ma charge ako for excess sa fee data usage ko..ANd besided nka wifi kami sa bahay so i don't really need my mobile internet.. GLOBE!!!!!!!!!!!!!!!!!!! Saan nyo bah nakuha ang charges kong 5, 770 sa internet??? eh nka wifi na nga ako diba???? nka off na nga yung mobile internet ko??? wla pa akong 1 month sa pag gamit ng service nyo para na akong nasa IMPYERNO dahil sa overcharging nyo!!!!!!!!!!!!!!!! BUWIIIIIIIIISSSSSSSSSIIIIIIIIITTTTTTTTTTT!!!!!!!!!!
Ni reklamo ko..ang sabi lng hintayin lng daw ang bill kasi wla pa system nila..PUTANG INANG System yan..nag cha charge kayo ng malaki then wla pa system nyo??? HAY NAKU!!!
May credit limit daw akong 700..January 31 hindi na ako mka text and mka call kasi lampas na daw ako sa credit limit ko.. imagine wla pa akong 1 month lumampas na ako sa credit ko?? hindi naman ako text freak..and my freebies pa akong 400 SMS to globe then yung tinext ko yung BF ko lng na naka globe din..hay naku..ewan ko na lng talaga... may credit limit pla akong 700 bakit umabot ang bill ko ng 5, 900??? bat hindi nila tinigil pag abot ng 700?? e yun lng naman ang credit limit ko.. HAY NAKU!!! GRAVEHH...WALA AKONG MA SAY!!!!!!!!!!!!
Salamat sa GLOBE.. ang saya saya ng EXPERIENCE KO sa SERBISYO niyo!!!
Got the same experiance. I got mya plan 499 last feb 17. They cut off the service march 7 2013. Sabi ng costumer service umabot daw ung bill ko ng 20,538.00 WTF. san nila nkuha un within 20days. sbi nila bka daw sa internet eh nag cocomercial p nga cla ng anti bill cap nak ng.. all do d ko gnigamit ung internet. pag nka register k sa powersurf hangang 999 lng ang maximum internet expenses ng isang subscriber. fuck globe nkaka high blood. sobrang inis ko d2 mkikipag kulitan ako sa knila hangang ntc pag d nila na justify ng maayos kung san galing ung 22,538 na bill.
ReplyDelete5 mos left na lang and matatapos na yung 3yrs contract ko with globe. omg finally. pakiramdam ko makakalaya ako sa bilangguan. imagine 350 a month lang dapat monthly bill ko pero pagdating ng bill ko umaabot minsan 1.5k-2.5k ang charges sakin dahil sa data usage? i use an iphone 5 and alam ko na dapat lage mong itturn off yung cellular data mo para hindi continuous ang charging ng data. kung gamitin ko man yung data para mag surf ng net eh matagal na ang 15mins kasi super bilis lang. ginagamit ko lang pang reply sa tweets. i hardly use yung 3g nila kasi i have wifi at work and at home and patay ang cellular data ng iphone ko so hindi ko alam kung san nila pinagkukukuha ang charges nila sakin. well ofcourse magccomplain ako and aayusin naman nila. kaya lang every month na lang ganon ang problema eh. nakakapagod din kaya magalit everytime na makikita ko bill ko and nakakapagod din mag reklamo sa hotline nila. same old sh!t na lang. kaya few wks ago i decided to avail yung smart’s freedom plan and so far so good. masaya ako sa service. saktong sakto ang charges walang labis walang kulang and then yung globe simcard ko itinago ko na lang sa drawer. now my question is since mga 5mos left na lang ang natitira sa contract ko with globe tapos plan 350 a month lang sha, medyo natetempt kasi ako na hindi na lang sha bayaran dahil sa sama ng loob ko sa kanila. sobrang dami kong bad experiences kasi sa kanila. from poor signal to hidden charges. willing ako magbayad kahit ilang libo pa yan basta siguradong ako ang gumawa kaya lang hindi eh. gusto ko tuloy na pabayaan na lang at hindi na bayaran kasi super useless eh and hindi worth it. ano kaya ang worst na pwede mangyare? hope someone can give me a piece of advice.
ReplyDeleteWag mo na bayaran yun lang... sobrang worst talaga ang gloge ako di na ako nagbayad kahit meron pa akong 6months eh super pangit ng service talaga sayang lang ang bayad.
Deleteanong ginawa ng globe nung hindi mo na binayaran yung monthly bills mo? kinulit ka ba to pay?
DeleteNung una tawag sila ng tawag sa work ko kasi nagpalit na ako ng sim pinabayaan ko nalang ma cut yung line ko. tumigil din nagsawa na kakatawag kasi sabi ko sa mga ka work ko sabihin nila not connected anymore na ako sa company. sunod na tumawag mga collection agency na pero same strategy deadma. ngayon wala nang tumatawag sa akin nag sawa na sila. dapat lang sa knila wag bayaran dahil sa poor service nila di ako na guilty pero kung maayos sana sila magbabayad talaga ako kaso yun nga sayang lang ang pera pag nagbayad ka pa.
Deletesame here, been a globe user for 7yrs.. few months ago. nag system upgrade daw sila. they charged me 4K for internet usage. Called cust service to complain the charge dahil hinde naman ako nag internet sa phone ko na un. They told me they will fix it. after 2-3 months singil parin ng singil. ayoko na bayaran dahil nakakainis! at hindi naman naayos. tawag ng tawag pa sa ofc. nkakahiya dahil isipin ng tao hindi ako nag babayad, but sila naman ang problem. Legal legal pa, sarap balikan for overcharging me and panloloko sa customers. dedma nlang. ngayon hindi na tumatawag. as much as I wanted to keep that line hindi nalang..buwisit and GLOBE!!
Deleteanon 5:05 tama kung makatawag sila akala mo kung sino eh sila naman ang may problema. bwisit talaga yang globe konting ulan walang signal na kaloka
Delete