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Dear Fashion PULIS,
I would like share my bad experience with this certain cable company. Last May, when I was at the mall, the sales people of this cable company convinced me to sign up with them. Upon completing the application for our rest house in Tagaytay, I immediately settled the installation fee.
A few days later, the crew came to my rest house in Tagaytay and asked for the installation payment from my dad who was there at that time. Since my dad did not know I already paid for it previously, he paid them again. Moving forward, when my parents went to the rest house the following weekend and noticed that the cable was still not working.
When my parents told me about this, I immediately called to company's Cavite office to check on the status. I was able to talk with a Miss EM and she advised me that I still have to submit some documents to complete the application. I took note of her instructions and and submitted the necessary requirements.
A week later when I was at the rest house, I was shocked that there was still NO SIGNAL. When I did a follow up, I was advised again to send the documents that I already submitted.
This has become so frustrating. We paid for the installation fee twice and we have repeatedly submitted the documents that they are asking from us. Every time I call them, they passed me around to different agents for the past 5 months and honestly none of them could help me solve this problem.
Thank you for posting my letter. More power to you.
Yours truly,
AJY
grabe namang cable company yan. panaginip ba yan or sadyang sa langit lang?
ReplyDeleteAs always, phone companies have bad bad service. What a way to do business!
ReplyDeletedalawa lang ang cable companies na alam ko sa tagaytay area. Yung ginagawa mo pag natutulog ka at yung malinaw*as advertised yung reception.
ReplyDeleteKinuha namin yung latter, excellent naman ang cust service nila. Yung head nila for Tagaytay area ang nakakausap namin, mas okay kumontak sa mga direct people in the area than agents sa phone (dahil maiipit ka lang sa dami ng requests/orders na binubulk up nila).
If we have the same cable Ill be glad to give you my contact persons number.
Fashion Pulis is becoming a sumbungan ng bayan.
ReplyDeletesibo ba to mga beki? pangalanan na ang cable company kung mag susulat ka kay fp, para nmn todong public service na, dba mga bakla?
ReplyDeletepalagi ngang nawawala ang suppose to be sky's the limit signal capacity : ]
ReplyDeleteI do not understand why this should be a blind item.
ReplyDeletethe problem with that cable system is that the "signal" suffers from interference during rain or even a slight drizzle. so practically there are no signal days during the rainy season and worse, during typhoons when you badly need to get the news. there is also delayed transmission of audio, so the video and audio are almost always not synchronized. this is the downside of digital cable tv.
ReplyDeleteWhy can't you just write mike enriquez about your dilemma?
ReplyDeleteyan ba ung bundle package ng langit? grabe ung client namin dito sa office araw araw galit kasi hindi rin siya inaasikaso ng cable company na yan. stress!
ReplyDeleteYan talaga pag walang langit sa lugar. There is no "Sky" in Tagaytay.
ReplyDeleteDi ka nag reklamo na you paid them twice? I find this very weird....
ReplyDeleteand why should this be a blind item? if anyone wants to share something sa public regarding this kind of matter dapat pangalanan para kumalat so that the company will be aware of their sh**** service para ma improve nila and won't make the same mistakes, or better yet sumbong mo kay tulfo ng maayos yan problema nyo..
ReplyDeleteGet a lawyer. File a lawsuit against them. That should teach them a lesson. You can even get back more than triple the amount you paid them.
ReplyDeletethe "signal" provider that you just mentioned is the same company that gave us so much headache in our tagaytay highlands rest house. it took them 3 months to activate our cable service! haaay!
ReplyDeletethis is the cable company na walang "SIGNAL''! yun na!!!!!
ReplyDeleteayayay!!!! this is the company na may signal pero wala pala talagang "signal"???????
ReplyDeletethanks for informing us regarding this HD cable company. im sure all the readers here will be aware about their bad service. ironic cable provider with no "signal".
ReplyDeletewooooow! unfair practice! boycott this company!!!!
ReplyDeleteBOYCOTT THIS PROVIDER WITH NO "SIGNAL"!!!!!!!!!!!!
ReplyDeletekailangan din po ba gawing palaisipan ang pangalan ng cable company na itech?
ReplyDeleteits not a palaisipan, its the cable "signal" company that has poor service. ilan lang ba ang cable provider natin? it should not be hard to guess right?
ReplyDeletee kasi naman sign up nang sign up di muna magresearch! sus
ReplyDeletekawawa naman yun mga nabiktima! guys be aware next time! :)
ReplyDeleteit should be called "no signal" cable company hahahaha !
ReplyDeletevery very bad service! I was supposed to email you too FP when I got their badservice.. and I thought no installation fee??? NOT AT ALL!!! Pay first then dun sasabihin na for approval pa application??/ WHat a system!!! ANd their remote controls sucks to the HIGHEST LEVEL!!! Worst service here in Pampanga! our first remote control with them took only a month and its taking years bago mapalitan with FEE! Now the second remote for the other TV is sira na rin!!! Boo!!!
ReplyDeletePampaga FPer
my gosh... the owner should take a look at this.... he is not being smart about this problem....
ReplyDeleteI agree the problems with their remote control. I've read somewhere that it loses it's signal or something that why even if it lights, it doesn't function as it should be. We had our cable for more than a month now and had replaced the remote control for an additional amount. It's not covered by any warranty, because warranty is only for a month. It's probably intentional. :(
ReplyDeletenaku mas kawawa ngayon yun letter sender more than half a year na sya nag aantay ng signal pati remote pala problema pa!!!!! hahahaha!!! :)
ReplyDeleteoh my... they better shape up or ship out. its a moral sin to do that to your customers.
ReplyDeleteNo SIGNAL? Well, I personally experienced how incompetent and imbecile they are. I sent them the requirements 4 times via fax but whenever I call to follow up, they would always say that they haven't received it yet. Their customer service would also give me different instructions each time I call them. The service was really, really bad. Until I decided not to continue the subscription anymore because I could already imagine the headache that they would give me once I am subscribed.
ReplyDeleteSmall claims sa ating court katapat and you don't need a lawyer to file a claim, may pro-forma na sila.
ReplyDeletethanks for informing us. i was planning to get this cable provider but after reading this i'll just stick with my old one.
ReplyDeleteIt would be much easier if you just get one of those black market sattelite dish in raon. thats free cable for life.
ReplyDeletethanks for informing us about this FP. this kind of information will surely help a lot of consumers on deciding which cable company to get in the future.
ReplyDeleteISA PA ITEY NA NAG REREKLAMO AT WLA DIN NPANAGLAN NG CABLE COMPANY. USELESS ANG SUMBONG KUNG GANETCH, PANU KMI MAWAWARNINGAN??
ReplyDeleteto Anon 8:15PM
ReplyDeleteAteh, nasa title na nga yun pangalan di mo pa rin magets??? ano ka ba naman wala ka bang cable? kakalurkey ka girlaloo!!
Anonymous said...
ReplyDeleteto Anon 8:15PM
Ateh, nasa title na nga yun pangalan di mo pa rin magets??? ano ka ba naman wala ka bang cable? kakalurkey ka girlaloo!!
November 19, 2011 11:46 PM
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MANESH, DKO GETS, KC NGA WALA KMING CABLE. HA HA HA.. SAYANG ANG PERA KUNG PARA SA LOCAL CHANNELS, PDE NAMAN MAPANOOD SA INTERNET. ANONG CABLE COMPANY ITEY? TELL ME NA MANESH PARA HINDI NA AKEY MAG IISIP.
hindi SKY to kasi pag gumagamit ng Wire/Cable ang TV Cable Provider mo kung no signal ka No Signal narin sa buong tagaytay kasi hindi pwede isa lang ang mawalan ng signal kasi naka wire sila pero kung "5 ignal" naman ito meron digi box na parang DVD player yun pwede yung maging No Signal kasi pwede may control ang Company dun
ReplyDeleteto ANON 9:15
ReplyDeleteAteh di mo na nga kelangan gamitin utak mo dahil nasa title na ang sagot! since may internet ka naman igoogle mo ang mga cable providers sa pinas. di ka ata nanonood ng tv KAPATID! ayan ha, bigay na bigay na yan! :)
isa pa to? bakit blind item ito, eh kung totoo naman yung complaint sabihin na ang brand name.
ReplyDeleteno SIGNAL... yun na! :)
ReplyDeleteThe cable company has the monopoly of cable service in the Philippines so they really don't care if they give you bad service since you can't get cable anywhere else but from them. If you talk to their customer service, they don't give a damn on what you are saying. They do what they like anyway. That is my experience. Every time a new cable company pops up, they buy them out. There you go. We are trapped.
ReplyDelete