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Dear Fashion PULIS,
Thank you very much for publishing The Swatch Complaint letter in your blog. I would like to inform you that Swatch already replaced my watch with a new one. No reason was given though as to why Swatch decided to consider my request that was not initially turned down.
I sent the watch via 2Go and within a week, Swatch sent me a new one. I would just like to update you and your readers and let you know that Swatch honored the warranty after all.
Thanks you very much to Swatch and to Fashion PULIS!
Yours truly,
Maria Frances Anne Lorena
Good for you! (",)
ReplyDeleteIn other news, FP was mentioned here:
http://ph.news.yahoo.com/amanda-coling-open-apology-does-not-nor-whom-152307180.html
ganyan kasama ang return policy dito sa atin kailangan pa ipa media para may action gawin ang company. Minsan you have to make drastic actions like maggalit galitan or talk in english to intimidate the sales rep. to get what we are rightfully entitled to. hayyy!
ReplyDeleteI am glad that they honored that warranty after all. It was what they should have done in the first place.
ReplyDeleteIsn't it sad that a company's lack of service or attention to customer concerns needs to be exposed first via a site with wide readership or through media in general before one gets the appropriate action?
Kudos FP for being another reader's hero! Keep up the good work!
WTG!! FP!!
ReplyDeletenice naman :)
ReplyDeleteang galing! nice SWATCH!
ReplyDeleteThat's Good to Hear at least Swatch took some action
ReplyDeleteSwatch (Manila) also replaced my watch (purchased in HK) when it suddenly stopped working a few months after I bought it. I didn't have a hard time dealing with them, they're quite helpful actually. Just make sure you keep the receipt & warranty certificate.
ReplyDelete