Friday, July 22, 2011

Kudos to SM Hypermart for the Gesture




Dear Fashion  PULIS,

I would just like to let you know that the issue has been resolved already.

Yesterda afternoon, 3 representatives from SM Hypermarket Pasig went to my house to settle the issue. They apologized and thanked us for bringing the matter to their attention. In return, they gave us 5 Cadbury Chocolate Bars and a fruit basket to compensate for the inconvenience.

Thanks FP for posting it in your blog.

Yours truly,
Pauline Racho
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16 comments:

  1. AnonymousJuly 22, 2011 at 10:03 AM

    ano ba yan sila, kelangan pa i-post sa fashionpulis.com para lang umaksyon sila. tsk tsk tsk pero buti naman pinalitan nila. check mo baka may uod ulit hahaha more BIs please

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  2. Pink MagaLineJuly 22, 2011 at 10:26 AM

    That's good. So hopefully, no more "kadiri" chocolates will be displayed on the shelves huh! :D

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  3. AnonymousJuly 22, 2011 at 10:43 AM

    An appropriate gesture AFTER an embarassing expose of their lack of attenti0n to a customer complaint. Do they really need FP to expose them before they get their act together?

    Just wondering if the reader can still eat Cadbury's after her bad experience. I know I'd alsways think of the worms everytime I see a Cadbury chocolate bar!

    Bravo FP for a job well done. Isa ka talagang pulis sa mga readers who are in need! Keep it up!

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  4. AnonymousJuly 22, 2011 at 11:46 AM

    omg! after the trauma...talagang CADBURY pa rin ang pampalubag loob nila? my gulay naman... Kung ako man yan, I'd rather not accept their compensation gift..thank you na lang.

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  5. nettecf26July 22, 2011 at 12:16 PM

    Ganun? Kailangan i-blog pa before they act?

    ReplyDelete
  6. Helen BlasJuly 22, 2011 at 12:28 PM

    Si FP na ang bagong sumbungan ng bayan. Companies who receive complaints must first appear in FP before they take action. Good thing this is now resolved! Kaso kadiri, Cadbury parin yung binigay.

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  7. AnonymousJuly 22, 2011 at 12:54 PM

    Sana Gift Certificate na lang binigay nila kesa Cadbury ulet. Parang mahirap ng kainin yung chocolate na un after the experience. mayroon na yung eww effect.. just saying.

    ♥

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  8. proudmommaJuly 22, 2011 at 1:33 PM

    I wonder if her issue wasn't published here, would SM even bother to resolve it? Tsk tsk.. Pinoys should really demand for OUR RIGHTS as consumers.

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  9. AnonymousJuly 22, 2011 at 3:45 PM

    ang liit naman ng compensation.

    sa states yan, pwede yan to be sued for a huge amount! tsk tsk

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  10. AnonymousJuly 22, 2011 at 4:12 PM

    Ganyan talaga pag product replacement. They will give you the same product. The ratio is 1:1 pero dahil "napahiya", dinamihan na. At ang kinulit nila jan yung Cadbury din kasi it's the object of complaint.

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  11. AnonymousJuly 22, 2011 at 4:26 PM

    I just happen to buy Cadbury chocolates lately before i saw this post.Now, i have to take a second look before i put it inside my mouth..lol!

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  12. AnonymousJuly 23, 2011 at 12:01 AM

    eew, would you ever want to eat a cadbury again?? arrgh, after seeing the worms in your photos?

    oh well, at least they made an effort. next SM's gesture is to fix their POS machines. harharhar.

    - cln

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  13. AnonymousJuly 24, 2011 at 11:42 PM

    naalala ko anty ko bumili ng argentina corned beef sa tindahan. kinain nila.nong malapit na maubos tsaka napansin na may uod pala. iw.iw.

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  14. AnonymousDecember 23, 2011 at 9:37 AM

    eewwness... ayoko na bumili sa SM ng mga chocolate..

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  15. AnonymousJuly 9, 2012 at 9:21 PM

    cultured earthworm yan ang argentina

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  16. AnonymousFebruary 26, 2013 at 12:48 AM

    It's not the chocolates, it's the f*****n store!! It's such a notorious experience with them everytime!

    ReplyDelete